Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10120123May 6, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER STATES: VEHICLE SHAKES ONLY WHEN BRAKING. ALL 4 ROTORS ARE WARPED, AT VARIOUS SPEEDS THE VEHICLES SHAKES MORE SO AT 45 MPH OR MORE. SHAKES MORE VIOLENTLY WHEN BRAKING FROM THAT SPEED. NO INDICATION OF FOR WARNING UNTIL VEHICLE BEGAN TO SHAKE WHILE BRAKING. DIAMLER CHRYSLER WILL REPLACE THE FRONT ROTORS, BUT NOT THE BACK ROTORS, AND REFUSED TO GIVE INFORMATION AS ONE WHY THEY WILL ONLY REPLACE FRONT, AND NOT THE BACK, AND REFUSE TO GIVE INFORMATION REGARDING DEFFECT OF ROTORS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119322April 29, 2005
VEHICLE SPEED CONTROL
VEHICLE EXPERIENCED SUDDEN ACCELERATION, WHICH CAUSED THE DRIVER TO LOSE CONTROL OF THE VEHICLE AND COULD CAUSE AN ACCIDENT. MANUFACTURER HAD BEEN CONTACTED BY OWNER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118640April 28, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, EQUIPMENT
2004 JEEP GRAND CHEROKEE ON 3RD SET OF FRONT ROTORS AT 18,869 MILES. REAR ROTORS IDENTIFIED WITH SAME PROBLEM AND JEEP WILL NOT COVER UNDER WARRANTY. MULTIPLE COMMUNICATIONS WITH JEEP HAVE FAILED TO RESOLVE ISSUE. HOWEVER, WHEN WE EMAILED JEEP TO INQUIRE ABOUT WHETHER OR NOT ROTORS WERE UPGRADED ON 2005 MODEL TO FIX BRAKE ROTOR PROBLEMS IDENTIFIED ON 1999-2004 MODEL WE WERE INFORMED THAT "YES WE DID UPDATE THE ROTORS ON THE 2005 MODEL GRAND CHEROKEE AND CHANGED THE VENDOR FOR THE ROTORS." THIS, I BELIEVE, INDICATED THAT THEY IDENTIFIED A PROBLEM WHICH REQUIRED THEM TO NOT ONLY UPDATE THE ROTORS BUT IT WAS ALSO SEVERE ENOUGH TO CHANGE VENDORS. I FEEL THAT JEEP SHOULD UPGRADE OUR FRONT AND REAR ROTORS TO EITHER THE 2005 MODEL ROTOR (IF APPROPRIATE) OR UPGRADE TO A DIFFERENT TYPE OF ROTOR WHICH DOES NOT HAVE A HISTORY OF WARPING REQUIRING REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118432April 25, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, VEHICLE SPEED CONTROL
BRAKE PROBLEMS, SUDDEN ACCELERATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118198April 20, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
INCIDENT 1, ON SATURDAY FEBRUARY 5, 2005 WHILE MANEUVERING INTO A SPACE IN A PARKING LOT I SHIFTED INTO REVERSE WITH MY FOOT ON THE BRAKE SUDDENLY THE CAR, 2004, JEEP, GRAND CHEROKEE LURCHED BACKWARD. I PRESSED MORE FIRMLY ON THE BRAKE PEDAL AND CAR JERKED. THEN, THE ENGINE REVVED HIGHER, CAUSING THE CAR TO HURTLE TOWARD CARS IN THE ROW BEHIND. ONLY BY STANDING ON THE BRAKE PEDAL DID THE VEHICLE STOP, BUT JUST INCHES FROM A CAR BEHIND US. DEALER'S MECHANIC SUBSEQUENTLY COULD FIND NOTHING WRONG ,AND COULD NOT DUPLICATE THE EVENT. INCIDENT 2 OCCURRED ON WEDNESDAY APRIL 20, 2005. WHILE BRAKING GENTLY WHEN APPROACHING A RED TRAFFIC LIGHT THE ENGINE SUDDENLY STARTED REVVING QUICKLY. I BRAKED HARDER, BUT THE ENGINE REVVED HIGHER, OVERCOMING THE BRAKING EFFORT I AGAIN STOOD ON THE BRAKE, BRINGING THE CAR TO A HALT ONLY A FEW FEET FROM A CAR WAITING AT THE LIGHT. EXAMINATION OF THE BRAKE PEDAL AT THIS TIME SHOWED THAT MY FOOT WAS ONLY ON THE BRAKE PEDAL, AND NOT NEAR THE ACCELERATOR PEDAL, AND THAT NOTHING WAS PRESSING ON THE ACCELERATOR PEDAL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117976April 16, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AFTER ONLY 11 MONTHS AND APPROXIMATELY 7,200 MILES CAR BECAME DIFFICULT TO CONTROL DURING BRAKING AT HIGHWAY SPEEDS. BRAKE PEDAL HAD SEVERE PULSATION, STEERING WHEEL SHOOK HARDER, AND CAR SHOOK DURING ALL BRAKING CONDITIONS. DEALER REPLACED FRONT ROTORS. AFTER 18 MONTHS AND 12,000 MILES, BRAKE PEDAL BEGAN PULSATING, AND STEERING WHEEL STARTED SHAKING DURING BRAKING CONDITIONS. DEALER REPLACED FRONT ROTORS AGAIN! THE DEALER INFORMED ME THAT THE ROTORS ARE NO LONGER COVERED BY THE MANUFACTURER UNDER WARRANTY. I AM VERY CONCERNED ABOUT THIS PROBLEM AND THE LACK OF ATTENTION BY THE MANUFACTURER TOWARDS RESOLVING THE PROBLEM. IF THE PROBLEM HAS NOT BEEN RESOLVED BY THE MANUFACTURER, THEN AM I EXPECTED TO HAVE THE SAME PROBLEMS AGAIN WITHIN 3,000 TO 5,000 MILES FROM NOW? AND THEN WHO WILL BE RESPONSIBLE FOR THE COST? ME...THE CONSUMER!!!!! THE MANUFACTURERS OF ALL VEHICLES HAVE THE RESPONSIBILTY TO PROVIDE A QUALITY BRAKING SYSTEM IN ALL VEHICLES THAT SHOULD WORK CORRECTLY AND WITHOUT PROBLEMS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117922April 15, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
SOON AFTER STARTUP, MOVING SLOWLY FORWARD OR IN REVERSE , AS WHEN ENTERING A ROADWAY OR BACKING OUT OF THE GARAGE, AND AFTER REMOVING FOOT FROM ACCELERATOR WHILE BRAKING VEHICLE RESISTS THIS ACTION AND THE ENGINE RPMS SPEEDS UP TO 1300 RPMS +. VERY HIGH BRAKING FORCE WAS REQUIRED TO OVERCOME THE PROBLEM. THERE HAVE BEEN AT LEAST 5 INSTANCES OF THIS. THE LOCAL DEALER WAS UNABLE TO OFFER ANY PLAUSIBLE EXPLANATION OR HELP, ALTHOUGH HE PUT A RECORDING INSTRUMENT ON THE CAR FOR A WHILE. MY PASSENGER HAS WITNESSED THIS PROBLEM AT LEAST TWO OCCASIONS. IT WAS AN ACCIDENT THREATENING SITUATION IN AT LEAST TWO INSTANCES. VEHICLE CANNOT BE TRUSTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116660April 9, 2005
SEAT BELTS:FRONT
ON APRIL 6, 2005 AT APROX. 6:50 A.M. A CAR HIT MY JEEP GRAND CHEROKEE 2004 SPECIAL EDITION IN THE FRONT, REAR LEFT SIDE AND BACK SIDE PART OF THE CAR. THE DRIVER HIT WITH HER CHEST THE STEERING WHEEL. THE DRIVER SEAT BELT DO NOT HOLD HER, SO SHE IMPACT THE STEERING WHEEL. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10116658April 9, 2005
AIR BAGS:FRONTAL
ON APRIL 6, 2005 AT APROX. 6:50 A.M. A CAR HIT MY JEEP GRAND CHEROKEE 2004 SPECIAL EDITION IN THE FRONT, REAR LEFT SIDE AND BACK SIDE PART OF THE CAR. UPON IMPACT, THE AIR BAGS DO NOT DEPLOYED. THE DRIVER HIT WITH HER CHEST THE STEERING WHEEL. IN ADDITION, THE DRIVER SEAT BELT DO NOT HOLD HER, SO SHE IMPACT THE STEERING WHEEL. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10116481April 6, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:DRUM
I LEASED A 2004 GRAND CHEROKEE IN MARCH OF 2004 AND LESS THAN A YEAR LATER I HAD TO HAVE THE FRONT ROTORS REPLACED DUE TO WARPING. THE VEHICLE ONLY HAD 7984 MILES ON IT. MY MOTHER BOUGHT THE SAME YEAR MODEL AND HER IS AT 16000 MILES AND HER FRONT ROTORS ARE WARPED. I OWNED A 1999 GRAND CHEROKEE PRIOR TO THE ONE I HAVE NOW AND TRADED IT IN BECAUSE IT HAD THE SAME PROBLEM WITH THE ROTORS, I WAS TOLD THAT THE NEW 2004 MODEL HAD FIXED THE PROBLEM. I WAS LUCKY ENOUGH THAT THE BRAKES WERE STILL COVERD BY WARRANTY BUT MY MOTHER ISN'T, I AM BEYOND ANGRY WITH JEEP. DO NOT BUY A JEEP GRAND CHEROKEE!!!! ALMOST EVERY PERSON I KNOW WITH A GRAND BETWEEN THE YEARS OF 1999-2004 HAVE HAD THEIR ROTORS WARP EVERY YEAR AND JEEP REFUSES TO FIX THE FLAW OR REPLACE THE BRAKES WHEN THEY WARP PREMATURELY. I AM HEARTBROKEN BECAUSE I LOVE HOW THEY LOOK AND RIDE BUT BECAUSE OF THE BRAKE PROBLEMS I WILL NEVER BUY ANOTHER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117349April 4, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
WHILE PARKING/RUNNING ON SLIGHT INCLINE VEHICLE SLIPPED OUT OF PARK GEAR INTO REVERSE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116211April 1, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
THE CAR SHAKES A LOT WHEN I BRAKE. I WAS TOLD THAT BRAKE DISKS ARE WARPED AND PADS ARE 50% WARNED OUT AT 13000 MILES. DEALER AND THE CAMPONY DOES NOT TAKE RESPONSIBILITY ALTHOUGH DISCS SHOULD LAST FOR ABOUT 60000-80000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117219March 31, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
WHILE APPLYING THE BRAKE PEDAL VEHICLE VIBRATED UNCONTROLLABLY AND FAILED TO STOP COMPLETELY. VEHICLE WAS TAKEN THE DEALER FOR INSPECTION NUMEROUS TIMES, AND MECHANIC DETERMINED THAT BRAKE PADS AND ROTORS NEEDED TO BE REPLACED, AND REPLACED THEM THREE TIMES. HOWEVER, THE PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117072March 29, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
VEHICLE SHOOK WHILE DRIVING, AND A LOUD SQUEAKING NOISE WAS HEARD COMING FROM THE REAR OF THE VEHICLE WHEN BRAKES WERE APPLIED. DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND TOOK IT TO THE DEALER, AND MECHANIC DETERMINED THAT LEFT AND RIGHT FRONT AND REAR BRAKE PADS/ROTORS NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114736March 25, 2005
ENGINE AND ENGINE COOLING:ENGINE
1 MONTH AFTER BUYING MY JEEP IT DIED OUT AT A STOPLIGHT.DEALER COULD NOT FIND ANYTHING WRONG WITH CAR. A MONTH AFTER GETTING IT BACK, IT DIED 2 MORE TIMES AT STOPLIGHTS.I TOOK IT BACK TO THE DEALER WHO SAID THE COMPUTER NEEDS TO BE REPLACED. NOW WAITING FOR THE NEW COMPUTER WHICH WILL TAKE A WEEK TO GET HERE. HOPEFULLY THIS WILL CORRECT THE PROBLEM, BUT I'VE SEEN MANY OF THE SAME COMPLAINTS FROM OTHER PEOPLE ON THIS SITE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112946March 23, 2005
ENGINE AND ENGINE COOLING:ENGINE
THE CONSUMER IS EXPERIENCING A PROBLEM WITH STALLING. THE CONSUMER WOULD BE DRIVING AND SUDDENLY THE VEHICLE LOSES POWER AND STALLS. THIS PROBLEM HAPPENS INTERMITTENTLY, THE CONSUMER HAS TAKEN THE VEHICLE BACK TO THE DEALER, HOWEVER, THEY WERE UNABLE TO DUPLICATE THE PROBLEM. *JB THE BATTERY WAS REPLACED ON THE THIRD REPAIR ATTEMPT. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113882March 10, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILLE BACKING INTO A SERVICE BAY THE ACCELERATOR STUCK, THE VEHICLE ACCELERATED AT A HIGH RATE OF SPEED, NEARLY HITTING A SERVICE ATTENDENT. MY HUSBAND HAD TO APPLY BOTH FEET TO HALT THE VEHICLE, WHILE BOTH BACK TIRES SMOKED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112742March 8, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
RECEIVED 2ND DEGREE BURNS FROM MY CHRYSLER GRAND CHEROKKE LIMITED CAR SEAT. CHRYSLER NOT TAKING RESPONSIBILITY. TOLD ME THAT IT IS NOT MY BUSINESS WHAT IS WRONG WITH THE SEAT THAT IT IS CONFIDENTIAL INFORMATION FOR CHRYSLER ONLY.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10109672March 8, 2005
VEHICLE SPEED CONTROL
AFTER STARTING THE VEHICLE, IT ACCELERATED WITHOUT WARNING HITTING A WALL. THE VEHICLE WAS TOWED. THE CAUSE WAS NOT DETERMINED PLEASE PROVIDE MORE INFORMATION. SPONTANEOUS ACCELERATION COMING OFF A CAR WASH LINE. WHEN THE CAR WASH ATTENDANT TURNED ON THE IGNITION THE VEHICLE TOO OFF BY ITSELF AFTER A HUGE POWER SURGE AND CHARGED OUT OF THE CAR WASH HITTING A FIRE HYDRANT AND DRAGGING IT ACROSS FIVE LANES OF TRAFFIC, THROUGH ANOTHER PARKING LOT AND HITTING TWO PARKED CARS AND STOPPING BY HITTING A BRICK WALL. THE BRAKES WERE APPLIED THE ENTIRE TIME BUT IT DID NO GOOD. THE VEHICLE WAS GOING 40 MPH UNTIL THE FINAL CRASH. *TC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10112449March 3, 2005
VEHICLE SPEED CONTROL
ONCE BEFORE THE JEEP SEEMED TO ACCELERATE SUDDENLY. TODAY AS I WAS MANEUVERING TO ENTER MY GARAGE THE CAR LEAPED OUT OF CONTROL. I DIDN'T KNOW IF THE ACCELERATOR HAD STUCK, IF THE BRAKE HAD FAILED TO WORK, OR IF THERE WAS A PROBLEM AS I CHANGED GEARS TO MANEUVER. I THREW THE CAR INTO ANOTHER GEAR AND THAT STOPPED THE PROBLEM. IT WAS EXTREMELY FRIGHTENING. THIS IS MY THIRD JEEP IN A ROW. I HAVE BEEN DRIVING THEM (AND ONLY THEM ) SINCE 1992. I AM VERY FAMILIAR WITH THEM. I AM CALLING THE DEALERSHIP TO ASK THAT THEY EXAMINE THE VEHICLE. SOMETHING IS VERY WRONG. PS-THE COMPUTER WILL NOT ALLOW ME TO SUBMIT THIS REPORT UNLESS I SAY THAT MY JEEP GRAND CHEROKEE IS A "SCRAMBLER" OR A "WRANGLER", SO I HAVE TO SAY IT IS ONE OR THE OTHER ALTHOUGH IT IS NOT! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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