Jeep Grand Cherokee Complaints (2009)

138 consumer complaints on file.

#10535381August 14, 2013
WHEELS
TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT PASSENGER'S SIDE TIRE HAD A SLOW LEAK. THE VEHICLE WAS TAKEN TO A TIRE SHOP FOR INSPECTION WHERE THEY STATED THAT THE VALVE STEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535093August 13, 2013
WHEELS
TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 65 MPH, THE REAR PASSENGER SIDE TIRE DEFLATED. THE VEHICLE WAS DRIVEN ONTO THE EMERGENCY LANE AND THE CONTACT NOTICED THAT THE VALVE STEM RETRACTED INSIDE THE RIM. THE VEHICLE WAS INSPECTED BY A TOWING COMPANY WHO STATED THAT THE VALVE STEM WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED ON THE FRONT PASSENGER SIDE TIRE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 49,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534622August 10, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
WHILE ATTEMPTING TO PARK VEHICLE, WITH ONLY BRAKE BEING APPLIED, AND MOTOR ALLOWED TO IDLE, VEHICLE ACCELERATED. ALL ATTEMPTS TO STOP VEHICLE BY HARD APPLICATION OF FOOT BRAKE FAILED, AND VEHICLE COLLIDED WITH A BUILDING. SUBSEQUENT INVESTGATION BY INSURANCE ADJUSTER DETERMINED THE VEHICLE WAS FAST IDLING, POSSIBLY A TPS ISSUE. DESPITE MANY COMPLAINTS TO VARIOUS JEEP AUTHORIZED SERVICERS, NONE EVER DISCLOSED A PROBLEM WITH THIS ISSUE. SINCE NEW, THE VEHICLE TRANSMISSION HAS ALWAYS HAD A TENDENCY TO GRAB WHEN APPROACHING A STEEP INCLINE AT IDLING SPEED, WITH SUDDEN ACCELERATION IF GAS PEDAL IS GENTLY DEPRESSED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10534442August 9, 2013
WHEELS
TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE EXITING THE VEHICLE, THERE WAS A HISSING NOISE COMING FROM THE REAR DRIVER'S SIDE TIRE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS ADVISED THAT THE VALVE STEM SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000 AND THE CURRENT MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534263August 8, 2013
WHEELS, ELECTRICAL SYSTEM, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
I WAS DRIVING ON THE GARDEN STATE PARKWAY NORTH TRAVELING APPROXIMATELY 65MPH (THE SPEED LIMIT) AND I WAS IN THE LEFT LANE OF THE THREE LANE LOCAL LANES. I DRIFTED TOO FAR TO THE LEFT AND HIT THE RUMBLE STRIPS ON THE SIDE OF THE ROAD. IMMEDIATELY, MY TPMS LIGHT CAME ON AND I PULLED OVER RIGHT AWAY. APPARENTLY, MY TPMS SENSOR ON THE TIRE BROKE AND WAS LETTING AIR OUT OF MY TIRE. WHAT HAPPENED WAS, THE METAL SCREW THAT IS AROUND THE METAL VALVE STEM SHEERED OFF AND NOTHING WAS HOLDING THE VALVE STEM/TPMS IN PLACE EXCEPT FOR THE AIR PRESSURE INSIDE THE TIRE. WHEN I RAN OVER THE RUMBLE STRIP, IT MUST HAVE DISLODGED THE SENSOR AND STARTED LETTING AIR OUT OF MY TIRE. I WENT TO A TIRE SHOP AND THEY FOUND A BROKEN TPMS SENSOR AND THEY REPLACED THE VALVE STEM WITH A STANDARD NON-TPMS VALVE STEM. MY TIRE WAS UNDAMAGED AND IS BACK ON THE RIM, SO IT WAS 100% A PROBLEM WITH THE TPMS SENSOR. FURTHERMORE, LAST YEAR, I HAD A SIMILAR PROBLEM. I GOT A FLAT TIRE AND MY TPMS WAS DAMAGED. NOW, LOOKING BACK, I FEEL THAT THE TPMS MUST HAVE FAILED CAUSING MY FLAT TIRE. IN THAT INCIDENT, MY TIRE WAS DESTROYED BECAUSE OF THE FLAT. I NOTICE NOW THAT CHRYSLER HAS A NEWER VERSION OF THEIR TPMS SENSORS THAT GO ON THE WHEEL. THE NEW VERSION HAS A RUBBER VALVE STEM, WHILE THE ONES ON MY VEHICLE HAVE A METAL VALVE STEM. OBVIOUSLY, CHRYSLER HAS FOUND AN ISSUE WITH THE METAL ONES AND HAVE UPDATES THEIR PARTS. I THINK THAT THIS IS A SERIOUS ISSUE AND EVEN THOUGH I AM OK, I CAN FORSEE THIS CAUSING MAJOR PROBLEMS. CHRYSLER SHOULD HAVE MY REMAINING TPMS SENSORS REPLACE AT NO COST TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532494July 30, 2013
POWER TRAIN, ELECTRICAL SYSTEM
2009 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE TRANSFER CASE ACTUATOR RECALL NOTICE. *SMD THE CONSUMER STATED ON TWO SEPARATE OCCASIONS, WHILE DRIVING, THE TRANSFER CASE SUDDENLY SHIFTED INTO NEUTRAL, THE VEHICLE WAS IN DRIVE AND IN MOTION, NOT PARKED. THE RECALL NOTICE, THAT WAS SENT TO HIM, WAS NOT WHAT HE EXPERIENCED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524092July 10, 2013
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA RECALL NOTICE FOR CAMPAIGN NUMBER 13V175000 (ELECTRICAL SYSTEM, POWER TRAIN) SEVERAL MONTHS AGO BUT WAS INFORMED BY THE DEALER THAT THE PARTS FOR THE REMEDY WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THERE ARE NO FAILURES AT THIS TIME. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524201July 10, 2013
STRUCTURE:BODY
FRONT DOOR HANDLES AND PANELS ARE COMING APART. THE PLASTIC PANEL IS VERY BRITTLE AND BOTH HANDLES ARE JUST HANGING WITHIN THE PANEL COMPARTMENT WITH NO SUPPORT OR ATTACHMENT. RESEARCH ON THIS SITUATION HAS SHOWN ME THAT THIS IS A "VERY COMMON" PROBLEM AND SHOULD BE ADDRESSED WITH A VEHICLE RECALL. THE SAFETY ISSUE IS A MAJOR CONCERN FOR ME AND MY PASSENGERS SHOULD WE HAVE THE NEED TO EXIT IN A HURRY. THIS RAISES A CONCERN FOR BOTH MY CHILDREN SHOULD WE HAVE A NEED TO GET OUT OF THE VEHICLE IN AN EMERGENCY. I HAVE SPOKEN TO LOCAL JEEP DEALERSHIPS AND THEY TELL ME THAT SINCE I AM THE "SECOND OWNER" THE VEHICLE WOULD BE OUT OF WARRANTY. THE VEHICLE IS JUST OVER 20,000 MILES, AND BEING A SECOND OWNER MAKES THE CAR LESS VALUABLE???? WHERE IS THE CONSUMER PROTECTION ON THESE MATTERS. THE DEALER WANTS OVER $2,000 TO REPLACE/REPAIR THE TWO FRONT DOOR TRIM PANELS AND DOOR HANDLES IN QUESTION. I HAVE ALSO CHECKED WITH TWO TRIM SHOPS IN THE AREA WHO TELL ME THIS IS A COMMON PROBLEM WITH THIS MODEL, AND WITH THE COMPASS AND WRANGLER MODELS. THIS IS THE RESULT OF NORMAL WEAR AND TEAR, NORMAL EVERYDAY USE. THIS SHOULD NOT BE SOMETHING THAT WOULD BREAK DOWN THIS EASILY. CHRYSLER SHOULD BE HELD RESPONSIBLE FOR THESE REPAIRS. I HAVE NEVER SEEN SUCH SHODDY MATERIALS AND NO COMPASSION ON THE PART OF THE MANUFACTURER TO GET INVOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524043July 9, 2013
ENGINE, STRUCTURE:BODY, SEAT BELTS
FRONT PASSENGER AND DRIVERS DOOR INTERIOR HANDLES ARE CRACKING. THE CRACKING IS GOING TO LEAD TO A FAILURE OF THE INTERIOR DOOR HANDLE, MAKING IT IMPOSSIBLE TO GET OUT OF THE VEHICLE IN A EMERGENCY. WHILE CLEANING THE DOOR PANELS I NOTICED THE PROBLEM AND CHECKED ALL FOUR DOOR. THE ONLY DOOR THAT IS CRACKED IS THE FRONT DOORS. I LOOKED FOR RECALLS ON THIS MATTER AND DID NOT FIND ANY. I HAVE TALKED WITH OTHER JEEP OWNERS AND THEY HAVE STATED THAT THEY HAVE HAD THE SAME PROBLEM. THE FROM SEATBELTS WILL NOT RETRACT ALL THE TIME. IF THIS HAPPENS THE SEAT BELT WILL GET CAUGHT IN THE DOOR, WEARING THE BELT. THIS HAS HAPPENED NUMEROUS TIMES ON MY VEHICLE. THERE IS A WEAR POINT ON THE SEATBELT WERE IT HAS GOT CAUGHT IN THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514642June 1, 2013
STRUCTURE:BODY
BOTH OF OUR FRONT DOOR PANELS AT THE DOOR HANDLES ARE BROKE. THIS MAKES IT DIFFICULT SOMETIMES TO GET OUT OF THE VEHICLE WITHOUT EITHER ROLLING DOWN THE WINDOW AND REACHING OUT, OR SOMEBODY OUTSIDE OF THE VEHICLE OPENING THE DOOR. IF WE WERE TO BE IN AN ACCIDENT WHERE WE NEEDED TO QUICKLY EXIT THE VEHICLE, WE WOULD PROBABLY BE OUT OF LUCK!! TO MAKE THINGS WORSE, WE WERE TOLD THAT IT WOULD COST ABOUT $850 PER DOOR TO FIX THIS WITH THE SAME TYPE OF DOOR PANEL THAT HAS FAILED. IT HAS NOT BEEN RE-DESIGNED OR IMPROVED AND WHO HAS $3400 TO FIX THEIR DOOR HANDLES! I THINK THIS IS SOMETHING THAT JEEP KNOWS IS DEFECTIVE AND SHOULD HAVE TO RECALL THIS. THESE ARE NOT CHEAP VEHICLES, BUT OBVIOUSLY CHEAP MADE!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513362May 23, 2013
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
TRACTION CONTROL LIGHT (SKIDDING CAR) FLASHES, FEELS LIKE ABS IS BEING APPLIED TO PASSENGER FRONT WHEEL EVEN THOUGH I AM NOT APPLYING THE BRAKES AND EVEN WHEN ACCELERATING. USUALLY ONLY STOPS WHEN THE EAS/BAS LIGHTS COME ON. ALWAYS WORSE ON WARM DAYS. JEEP SAYS THERES NO ISSUE BUT AFTER 5 MINUTES ON THE INTERNET, THATA CLEARLY NOT TRUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512608May 17, 2013
WHEELS
TIRE HAD GONE FLAT TWICE FOR WITH NO DAMAGE TO THE TIRE IT SELF. WITH FURTHER INSPECTION THERE WAS A CRACK FOUND ON THE REAR FACE OF THE WHEEL STARTING FROM THE INSIDE AND WORKING OUT TO THE TIRE SEALING SURFACE. THERE IS NO DAMAGE TO THE TIRE AND NO BEND OR SCRAPS IN THE ALUMINUM WHEEL INDICATING AN IMPACT. THERE IS CORROSION IN THE CRACK WHICH WOULD LEAD ONE TO BELIEVE THIS TO BE A FATIGUE CRACK AND IT BEING IN THE WHEEL FOR SOME LENGTH OF TIME. VEHICLE WAS INSPECTED BY DEALER, PHOTOS WHERE TAKEN AND THE DEALER LEFT THE DECISION TO REPLACE THE ALUMINUM WHEEL UP TO THE REGIONAL SERVICE MANAGER. THE REGIONAL SERVICE MANAGER DENIED THE CLAIM ON THE BASIS OF WHEELS BEING A WEAR ITEM. THIS WAS RELAYED VIA THE DEALERSHIP SERVICE MANAGER. I HAVE PHOTOS OF THE WHEEL, AND THE WHEEL ITSELF IS AVAILABLE FOR INSPECTION. IT IS CLEAR THAT THIS IS NOT AN IMPACT CRACK, BUT INSTEAD A FATIGUE CRACK. AT THIS POINT IN TIME WE ARE NOT DRIVING THE VEHICLE FOR FEAR THE OTHER WHEELS MIGHT BE DOING THE SAME THING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502997March 13, 2013
UNKNOWN OR OTHER
DRIVING 2009 JEEP GRAND CHEROKEE ON HIGHWAY AT 65 MPH. RIGHT FRONT TIRE INSTANTLY WENT FLAT PRECEEDED BY A LOW TIRE PRESSURE INDICATOR. AUTO CLUB INSTALLED SPARE AND NOTED THAT THE TIRE VALVE (TIRE PRESSURE MONITOR WHEEL SENSOR) WAS GONE. TIRE DEALER CHECKED TIRE (NOW DAMAGED BEYOND REPAIR) AND FOUND THE PRESSURE SENSOR FELL INTO THE WHEEL BECAUSE THE THREADED NUT THAT HOLDS THE SENSOR IN PLACE FAILED AND SEPARATED FROM THE WHEEL WHILE DRIVING. INSPECTION OF SENSOR ASSEMBLY SHOWED CLEAR EVIDENCE OF SEVERE CORROSION TO THE THREADS WHICH ALLOWED RETAINING NUT TO SEPARATE AT HIGHWAY SPEEDS. INSPECTION BY TIRE DEALER OF ALL OTHER WHEELS SHOWED SIMILAR CONDITION. VEHICLE IS REGULARLY MAINTAINED BY JEEP DEALER SHOPS, DRIVEN PRIMARILY IN NY STATE. THIS ISSUE IS WORSE THAN DRIVING ON LOW PRESSURE TIRES AS IT OCCURS CATASTROPHICALLY. THE TIRE PRESSURE MONITOR SENSOR ON THE VEHICLE IS 100% OEM (NO DISSIMILAR METALS IN USE). CANNOT BELIEVE THERE IS NO INDICATION FROM MANUFACTURER OF THIS DEFECT OR SUGGESTED PREVENTATIVE ACTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502570March 12, 2013
ENGINE, VEHICLE SPEED CONTROL
I WAS DRIVING ON THE HIGHWAY AND THE VEHICLE PULLED AWAY AS IN DRIVING ITSELF. MY ONLY CONTROL WAS THE BRAKES. IT WAS SCARY THANK GOD NO ONE GOT HURT. ITS NOT THE FIRST TIME. I'VE BROUGHT THIS TO THE ATTENTION OF THE DEALER AND THEY TOLD ME NOTHING IS WRONG. THIS HAS HAPPENED TO ME 4 DIFF TIMES. WHEN I PUT THE CAR ON PARK THE RPM REVS UP TO 5000 RPM I HAVE TO IMMEDIATELY SHUT THE CAR OFF. THIS IS A SAFETY CONCERN AND NEEDS TO BE LOOKED INTO IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494904January 28, 2013
VISIBILITY:SUN/MOON ROOF ASSEMBLY, STRUCTURE
THERE IS A LEAK COMING FROM THE MAPLIGHT, AND THE A POSTS ON THE DRIVER AND PASSENGER SIDE. THE LEAK GETS WORSE THE FASTER YOU DRIVE. DEALERSHIP STATES THIS IS A KNOWN ISSUE CAUSED BY THE SUNROOF DRAINS. THE DRAINAGE TUBE GETS FROZEN OR CLOGGED AND THEN LEAKS. THIS HAS HAPPENED TWICE SINCE I BOUGHT THE VEHICLE IN OCTOBER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464048July 3, 2012
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RUBBER ON THE SIDEWALL OF THE SPARE TIRE THAT CAME EQUIPPED WITH THE VEHICLE WAS WORN. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTICED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462921June 24, 2012
ENGINE
WHILE DRIVING ON U.S. HIGHWAY 270 IN ARKANSAS THIS DATE, MY 2009 JEEP GRAND CHEROKEE EXPERIENCED SUDDEN UNINTENDED ACCELERATION. I WAS PRESSING SLIGHTLY ON THE ACCELERATOR PEDAL WHILE GOING UP A HILL WHEN THE ENGINE WENT INTO A WIDE OPEN THROTTLE CONDITION. I WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND TURNED-OFF THE IGNITION, ALLOWING THE VEHICLE TO COAST DOWN TO APPROXIMATELY 45 MPH. UPON TURNING THE IGNITION BACK TO "ON" THE VEHICLE AGAIN EXPERIENCED SUA AND ACCELERATED QUICKLY TO 60+ MPH. I AGAIN TURNED THE IGNITION SWITCH TO THE "OFF" POSITION AND ALLOWED THE VEHICLE TO COAST BACK DOWN. UPON TURNING THE IGNITION BACK TO "ON", THE ENGINE WENT BACK INTO A WIDE OPEN THROTTLE CONDITION AGAIN. AFTER FOUR TRIES (TURNING IGNITION "OFF", THEN "ON", THE ENGINE RPM RETURNED TO A NORMAL OPERATING CONDITION AND I WAS ABLE TO CONTINUE WITH MY TRIP. THERE WAS NO FLOOR MAT INTERFERENCE WITH THE ACCELERATOR PEDAL. THE SPEED CONTROL SYSTEM WAS NOT ACTIVATED. I AM A PILOT WITH 500 HOURS OF FLIGHT TIME AND RECENT ANNUAL CHECK RIDE QUALIFICATION/TRAINING TO HANDLE EMERGENCY SITUATIONS. HAD MY WIFE OR THE AVERAGE DRIVER BEEN OPERATING THE CAR, THERE WOULD LIKELY HAVE BEEN A SERIOUS ACCIDENT. THE VEHICLE SIMPLY WENT BERSERK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460216June 1, 2012
WHEELS, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
AS I WAS DRIVING MY 2009 JEEP GRAND CHEROKEE ON A HIGHWAY AT APPROX 70 MPH MY LEFT REAR TIRE INSTANTLY WENT FLAT IMMEDIATELY FOLLOWING A LOW TIRE PRESSURE INDICATOR. WHEN I STOPPED MY CAR TO CHECK THE FLAT I NOTICED THAT THE TIRE VALVE (TIRE PRESSURE MONITOR WHEEL SENSOR) WAS GONE. WHEN I CHANGED THE TIRE I REALIZED THE PRESSURE SENSOR FELL INTO THE WHEEL BECAUSE THE THREADED NUT THAT HOLDS THE SENSOR IN PLACE FAILED AND BROKE IN TWO CAUSING THE TIRE TO LOOSE ALL ITS AIR AT ONCE. I CHECKED THE RETAINING NUTS ON THE REMAINING WHEELS TO DISCOVER THEY WERE ALL CRACKED BADLY AND COULD FAIL AT ANY TIME. I LATER LEARNED FROM THE DEALER THAT CHRYSLER HAS UPDATED THE PART NUMBER TO A NEW RUBBER VALVE SENSOR, AND THE SENSOR I HAVE IS NO LONGER AVAILABLE. CHRYSLER KNOWS ABOUT THE PROBLEM BUT TO MY SURPRISE HAS NOT ISSUED A TECHNICAL SERVICE BULLETIN OR A RECALL. WHAT IF IT HAD BEEN A FRONT TIRE THAT WENT FLAT CAUSING AN ACCIDENT RESULTING IN INJURY OR DEATH TO MYSELF OR SOMEONE ELSE? I'VE CALLED CHRYSLER CUST ASSISTANCE AND AM WORKING IT OUT WITH THEM CURRENTLY. BUT FROM WHAT I'VE GATHERED SO FAR THEY DON'T SEE THIS AS A SAFETY ISSUE. TO ME THIS IS A HUGE LIABILITY ISSUE, AND AN EVEN BIGGER SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458046May 10, 2012
ENGINE
TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING 30 MPH WHEN THE VEHICLE STALLED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,000 AND CURRENT MILEAGE 22,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451512March 13, 2012
SERVICE BRAKES, HYDRAULIC, POWER TRAIN
BRAKE SAFETY SWITCH FAILED, CAR IS UNABLE TO SHIFT OUT OF PARK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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