Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10150888February 22, 2006
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
DT*: THE CONTACT STATED AFTER STARTING THE VEHICLE THE ACCELERATOR PEDAL WAS DEPRESSED WITH THE VEHICLE STILL IN PARK. THE ACCELERATOR PEDAL DID NOT MOVE AND THE PEDAL WAS DEPRESSED AGAIN. THIS TIME THE PEDAL WENT TO THE FLOOR. THIS OCCURRED TWO MORE TIMES. THE VEHICLE WAS TAKEN TO THE DEALERSHIP BUT NO PROBLEM WAS FOUND. UPDATED 3/17/2006 - THE DEALER DETERMINED THAT THE GAS PEDAL WAS HARD/STICKING ON COLD START UP. THE TECHNICIAN REMOVED THE THROTTLE AND CLEANED IT AND REPLACED THE THROTTLE POSITION SENSOR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150366February 15, 2006
AIR BAGS
MY WIFE WAS DRIVING MY 2004 JEEP GRAND CHEROKEE FREEDOM EDITION TO WORK AT 6:20 AM. A VEHICLE APPROACHING HER (TRAVELING IN THE OPPOSITE DIRECTION FROM WHERE SHE WAS TRAVELING) LOST A TIRE. SHE WAS TRAVELING AT AROUND 60 MILES AN HOUR AND THE OTHER DRIVER SAID HE WAS TRAVELING ABOUT THE SAME. THE FRONT DRIVER SIDE TIRE OF THE OTHER VEHICLE CAME OFF AND STRUCK THE JEEP IN THE FRONT DRIVER SIDE. THE PLASTIC COVER SHATTERED, FOAM UNDERLAY CRUSHED AND BROKE AWAY, AND THE STEEL BUMPER WAS SMASHED. HOWEVER, THE FRONTAL IMPACT AIRBAGS DID NOT DEPLOY. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10149667February 7, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DT*: THE CONTACT STATED WHILE OPENING THE DRIVER DOOR SMOKE WAS NOTICED INSIDE THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE. THE FIRE MARSHAL FILED A REPORT AND DETERMINED THERE WAS A SHORT IN THE SEAT HEATER. THE DEALERSHIP AND MANUFACTURER WERE ALERTED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10149673February 7, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT*: THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS WHEN BRAKE PRESSURE IS APPLIED THE FRONT END OF THE VEHICLE VIBRATES. THIS OCCURS ON NORMAL ROADS AND DURING NORMAL BRAKING. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR INSPECTION. UPON INSPECTION THE DEALERSHIP DETERMINED THE ROTORS NEEDED TO BE REPLACED HOWEVER, NO REPAIRS WERE MADE. THE MANUFACTURER WAS ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149424February 4, 2006
SERVICE BRAKES, HYDRAULIC, EQUIPMENT
IN FEBRUARY 2004 I PURCHASED A NEW 2004 JEEP GRAND CHEROKEE AT SPEED MOTORS (AUTHORIZED JEEP DEALER) IN BROOKLYN NEW YORK. AT 7000 MILES THE DEALER HAD TO REPLACE THE BREAKS BECAUSE THE DISKS HAD WARPED. WHEN I OPERATED THE JEEP AT HIGHWAY SPEED AND APPLIED THE BREAKS THE FRONT END WOULD VIOLENTLY SHAKE. AT ABOUT 14,000 MILES I RETURNED THE JEEP TO THE SAME DEALER WITH THE SAME COMPLAINT ABOUT VIOLENT SHAKING IN THE FRONT END. HE AGAIN REPLACED THE BRAKES IN THE FRONT. I HAVE SINCE TAKEN THE JEEP BACK TO SPEED MOTORS AT LEAST FIVE TIMES WITH THE SAME COMPLAINT. I RECENTLY LEARNED THAT SPEED MOTORS LOST IT'S BUSINESS RELATIONSHIP WITH JEEP/CHRYSLER AND CAN NO LONGER SERVICE MY JEEP. I AGAIN ENCOUNTER THE VIOLENT SHAKING WITH THE FRONT END AND TOOK THE CAR TO BAYRIDGE JEEP IN BROOKLYN NEW YORK. I DROPPED THE JEEP OFF AND LATER THE SERVICE MANAGER CALLS ME AT HOME TO EXPLAIN THAT THE FRONT AND REAR BREAKS AND DISKS MUST BE REPLACED. THE SERVICES MANAGER THAN EXPLAINS TO ME THAT THIS WILL COST AROUND $875.00. I TOLD THE SERVICE MANAGER THAT THIS IS AN ON GOING PROBLEM WITH THIS CAR. HE EXPLAINED THAT THERE WAS NOTHING HE COULD DO. I PAID FOR THE REPAIRS AT AN AUTHORIZED JEEP DEALER TO AVOID ANY PROBLEMS WITH THE WARRANTY AND TO MAKE A RECORD OF THE BREAK PROBLEMS WITH THIS VEHICLE. I CALL THE CUSTOMER SERVICES TELEPHONE NUMBER FOR CHRYSLER AND SPOKE TO A FEMALE OPERATOR WHO THAN PAST ME ON TO HER MALE SUPERVISOR. WHEN I QUESTIONED THE MALE OPERATOR ABOUT HOW AND WHY AN AUTHORIZED JEEP DEALER COULD PUT A NEW YORK STATE INSPECTION STRIKER ON MY CAR WITH A CLEAR MIND KNOWING THAT THERE ARE MAJOR BREAK PROBLEMS WITH THIS VEHICLE HE BLEW ME OFF AGAIN. I WANT TO GO ON RECORD AS SAYING THAT THERE ARE MAJOR SAFETY ISSUES WITH THIS CAR. THE DATE BELOW OF 1-23 -06 IS THE DATE I TOOK THE VEHICLE TO BAYRIDGE JEEP. THE DATE OF INCIDENT IS THE PERIOD FROM TIME OF PURCHASE TO 1-23-06. I FULLY EXPECT THIS CURRENT BREAK REPLACEMENT TO ONLY LAST A FEW THOUSAND MILES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148469January 24, 2006
STEERING:HYDRAULIC POWER ASSIST SYSTEM
THE STEERING ON 2004 JEEP GRAND CHEROKEE BECOMES HARD AT TIMES WHEN I AM DRIVING OR ATTEMPTING TO PARK IN A PARKING SPACE. YOUR WEB SITE LISTS THIS PROBLEM AS A RECALL FOR THIS VEHICLE. I NEVER RECEIVED A RECALL NOTICE FROM CHRYSLER JEEP ,SO I CALLED 1-24-06 AND WAS TOLD BY CHRYSLER THAT THE RECALLS WERE VIN NUMBER SPECIFIC AND MY JEEP WAS NOT ONE OF THEM. CHRYSLER IS NOT TAKING ANY ACTION AT THIS TIME TO ADDRESS THIS ISSUE FOR ME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148430January 23, 2006
STEERING:HYDRAULIC POWER ASSIST SYSTEM
HAD A SQUEAKY POWER STEERING SYSTEM ON 2004 JEEP GRAND CHEROKEE RIGHT FROM THE FIRST DAY OF PURCHASE. JEEP REFUSED TO CORRECT THE SQUEAK, SAYING THAT THIS WAS A CHARACTERISTIC OF THIS MODEL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147973January 17, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
(1) SEVERE BRAKE PEDAL PULSATION AND ASSOCIATED SHAKING AND SEVERE VIBRATION TO STEERING WHEEL AND COLUMN. (2) PREMATURE WARPING OF FRONT BRAKE ROTORS ANNUALLY - TWICE IN 30K MILES SINCE NEW. (3) ORIGINAL ROTORS MACHINED IN PLACE @ 16K MILES; ROTORS AND PADS REPLACED @ 30K MILES. REQUESTED DEALER MEASURE NEW ROTORS WITH MICROMETER TO ENSURE INITIAL VARIATION IN THICKNESS WITHIN DAIMLER CHRYSLER SPECS. RUN OUT MEASUREMENTS ALSO REQUESTED, MADE AND RECORDED PRIOR TO AND AFTER INSTALLATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146766January 3, 2006
VEHICLE SPEED CONTROL
DT: THE CONTACT STATED AT A STOP THE VEHICLE ACCELERATED ON ITS OWN. THE PARKING BRAKE HAD TO BE APPLIED TO STOP THE VEHICLE. AFTER THIS WAS DONE THE VEHICLE WAS DRIVABLE. THE CRUISE CONTROL WAS NOT IN USE WHEN THESE INCIDENTS OCCURRED. THE DEALERSHIP WAS UNABLE TO DIAGNOSE THE CAUSE OF THE PROBLEM. *AK UPDATED 01/25/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146588December 30, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
I AM REPORTING THE SECOND INSTANCE OF FRONT BRAKE ROTOR WARPING ON MY 2004 JEEP GRAND CHEROKEE WHICH HAS ~27,000 MILES. THE FIRST OCCURRENCE WAS AT ABOUT 15,000 MILES. ON BRAKING AT SPEEDS OF >35 MPH (EVEN NORMAL BRAKING - NOT EMERGENCY BRAKING), THERE IS AN EXCESSIVE FRONT END SHIMMY AND CHATTER THAT SEEMS DANGEROUS. IT SEEMED VERY UNUSUAL THAT THE FRONT ROTORS HAD WARPED AT 15,000 MILES, BUT THE DEALER SAID THAT BRAKES WERE NOT COVERED UNDER THE JEEP WARRANTY SO WE PAID FOR TURNING THEM. NOW THE FRONT ROTORS ARE WARPED AGAIN AND WILL REQUIRE SERVICE. THE DEALER AGAIN SAYS THAT THIS IS NOT COVERED UNDER THE WARRANTY SO I WILL HAVE TO PAY FOR TURNING THEM AGAIN OR REPLACING THEM. WE DO NOT PULL ANYTHING WITH THE VEHICLE AND RARELY USE THE BRAKES FOR ANYTHING BUT ROUTINE STOPPING, SO THE ROTORS SHOULD NOT WARP SO FREQUENTLY. CLEARLY THERE ARE DESIGN PROBLEMS WITH THIS THAT COULD CREATE AN UNSAFE SITUATION WHEN BRAKING IF I WERE NOT TO HAVE THE ROTORS FIXED SO FREQUENTLY. FOR EXAMPLE, IF THE STEERING WHEEL WERE NOT GRIPPED TIGHTLY DURING BRAKING THE VEHICLE COULD EASILY GO OUT OF CONTROL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144340December 2, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AT HIGHWAY SPEEDS (AROUND 60 MPH) WHEN APPLYING BRAKES STEERING WHEEL SHAKES (VIBRATES), REPLACED FRONT ROTORS, FRONT PADS, CONTACT DEALER, ALL THAT STARTING AT 15,000 MILES ON A NEW CAR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144162December 1, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT: THE CONTACT STATED THE BRAKE PEDAL FELT AS THOUGH IT WAS PULSATING. THERE WAS 15,000 MILES ON THE VEHICLE. THE DEALERSHIP REPLACED THE BRAKE PADS AND CUT THE ROTORS. AT 20,600 MILES THE PULSATION RETURNED. THE VEHICLE WAS BEING TAKEN TO THE DEALERSHIP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144024November 30, 2005
EXTERIOR LIGHTING:TURN SIGNAL, VEHICLE SPEED CONTROL
DT: THE CONTACT STATED THE LEFT TURN SIGNAL DID NOT WORK THE DEALERSHIP REPLACED THE FUSE MULTIPLE TIMES, BUT IT FAILED IMMEDIATELY. THE DEALERSHIP DETERMINED IT WAS AN ELECTRICAL PROBLEM, AND THERE HAVE BEEN NO FURTHER REPAIRS. THE VEHICLE STALLED WHILE DRIVING. THE DEALERSHIP REPLACED THE IDLE CONTROL MOTOR, BUT VEHICLE STALLED AGAIN. THE MANUFACTURER SUGGESTED SHE CONTINUED TO TAKE THE VEHICLE TO THE DEALERSHIP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143832November 28, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT: THE CONTACT STATED THE BRAKE ROTORS WERE WARPED. WHEN DRIVING AT HIGHWAY SPEEDS AND NEEDED TO MAKE A PANIC STOP THE STEERING WHEEL VIBRATED VIOLENTLY. THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE HAS BEEN CORRECTED TWICE FOR THIS PROBLEM. THE FIRST TIME WAS ON MAY 7, 2004 AT 9,175 MILES ON THE VEHICLE. THEY RESURFACED THE ROTORS. THE SECOND TIME WAS ON 3-15-05 AT 17,664 MILES WHEN THEY REPLACED THE ROTORS. THE MANUFACTURER STATED BECAUSE OF THE MILEAGE OF THE VEHICLE THEY WILL NOT STAND BEHIND IT. HOWEVER, THEY HAVE CORRECTED THE VEHICLE TWICE FOR THE SAME PROBLEM PRIOR TO THIS FAILURE. IF THE BRAKE ROTORS NEEDED TO BE CORRECTED AGAIN IT WILL BE AT THE CONTACT'S EXPENSE. THE VEHICLE NOW HAS 24,700 MILES ON IT. THIS PROBLEM OCCURRED WITHIN 5000 MILES OF EACH FAILURE. THE CONTACT STATED THERE WERE OTHER COMPLAINTS ON THE 2003 MODELS AND THE MANUFACTURER CORRECTED THEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143145November 18, 2005
UNKNOWN OR OTHER
DEFECTIVE BLEND DOOR HOUSING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142950November 17, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
1. EXCEPTIONALLY HARD DOWNSHIFT UNDER ACCELERATION. 2. UNDER LIGHT OR MODERATE ACCELERATION, WOULD START IN 2ND GEAR. POSSIBLE TO MOVE SELECTOR TO 1ST GEAR. 3. AT FULL STOP WOULD HUNT FROM 1ST TO 2ND GEAR. UNINTENDED FORWARD MOVEMENT WITH FOOT ON BRAKE. IN ONE INSTANCE PEDESTRIAN WALKED IN FRONT OF VEHICLE WHEN THIS UNINTENDED MOVEMENT OCCURRED NEARLY PINNING PEDESTRIAN BETWEEN 2 VEHICLES 4. UNDER ACCELERATION JEEP VEHICLE SEEMED TO GO OUT OF GEAR AND INTO NEUTRAL AT ABOUT 60 TO 65 MPH. LOSS OF FORWARD MOMENTUM AND FUEL SHUT OFF OCCURRED . THE TRANSMISSION RESUMED ACCELERATION BUT WITH VERY DELIBERATE AND EXTENDED GEAR SELECTION. WHILE ACCELERATING TO PASS A SEMI ON A 2 LANE HIGHWAY WITH LONG UPHILL GRADE I GOT ALONGSIDE THE SEMI AND COULD SEE THE DRIVERS DOOR IN MY PERIPHERAL VISION. THE JEEP VEHICLE KICKED INTO NEUTRAL , THE FUEL SHUT OFF OCCURRED AND I LOST ENOUGH FORWARD MOMENTUM TO NOT COMPLETE THE PASS SAFELY. ANOTHER VEHICLE APPEARED OVER THE CREST OF THE HILL SOME DISTANCE AWAY AND I WAS ABLE TO BRAKE HARD ENOUGH TO GET BACK IN LINE WITH THE SEMI. A HEAD ON COLLISION WAS AVERTED. WHILE TRAVELING ON A FEDERAL HIGHWAY IN COLORADO WITH A LONG GRADUAL UPHILL GRADE AND CRUISE CONTROL SET TO 65 THE JEEP VEHICLE SELECTED NEUTRAL CAUSING RAPID INCREASE IN RPM TO FUEL SHUTOFF POINT AND LOSS OF FORWARD MOMENTUM TO ABOUT 35 OR 40 MPH. AFTER TRANSMISSION RETURNED TO A GEAR I WAS ABLE TO RESUME TRAVEL AND CLICK THE CRUISE BACK ON. THIS TYPE OCCURRENCE BECAME FREQUENT. JEEP VEHICLE SVC TECH DROVE VEHICLE OVER 160 MILES AND WAS ABLE TO REPLICATE THE OCCURRENCE. THE BANDS WERE TIGHTENED AND VARIOUS OTHER LITTLE FIXES. JEEP VEHICLE NOW SELECTS 1ST GEAR TO START. JEEP VEHICLE NO LONGER HUNTS FROM 1ST TO 2ND. JEP VEHICLE HAS STARTED TO KICK INTO NEUTRAL AGAIN. REPAIRS STARTED AT ABOUT 5 OR 6000 MILES AND HAVE NOW TOTALED 6 ATTEMPTS TO REPAIR THIS UNSAFE (IN MY OPINION) VARIETY OF COMPLAINTS ALL CENTERED ON MALFUNCTIONS IN (APPARENTLY) THE TRANSMISSION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142243November 9, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE ROTORS ON MY 2004 JEEP GRAND CHEROKEE ARE DEFECTIVE. AT 31,000 MILES, I FELT A PULSING WHEN I APPLIED THE BRAKES. THE DEALER INSPECTED MY BRAKES AND SAID THE FRONT ROTORS WERE WARPED 0.4. I DO NOT USE BRAKES HEAVILY. THE PADS STILL HAVE 3/8"(I HAVE THE OLD PADS) REMAINING AFTER 31,000 MILES. WHEN I HAD THE ROTORS TURNED I ASKED THE MECHANIC IF THIS WAS UNUSUAL AND HIS COMMENT WAS, "CHRYSLER KEEPS HIM VERY BUSY. HE ALSO TOLD ME THAT HE HAD TO TURN THEM DOWN TO THE MINIMUM ALLOWED, SO IF THIS HAPPENS AGAIN I WILL HAVE TO BUY NEW ROTORS. I REPLACED THE BRAKE PADS, TO BE ON THE SAFE SIDE. WHEN I WAS BLEEDING THE BRAKE LINES, I NOTICED THE CALIPER TWISTED THE ROTOR INWARD WHEN BRAKING PRESSURE WAS APPLIED. I AM 62 AND THIS IS MY FIRST CHRYSLER CAR. I HAVE NEVER HAD TO HAVE THE ROTORS TURNED ON ANY OF MY PREVIOUS CARS, WHICH BEFORE THIS JEEP WERE ALL GM CARS. I BELIEVE THE ROTORS AND/OR CALIPERS/BRAKE SYSTEM IS DEFECTIVE AND NEED TO BE RECALLED AND FIXED. I CONTACTED CHRYSLER IN OCTOBER ABOUT THIS PROBLEM AND THEY HAVE NOT ANSWERED ME TO DATE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140885October 26, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I BOUGHT A 2004 JEEP GRAND CHEROKEE WITH 25,000 MILES. SHORTLY AFTER THE PURCHASE THE JEEP WOULD SHAKE EVERYTIME THE BRAKES WERE APPLIED. THE DEALER REPORTED I WOULD PROBABLY NEED NEW BRAKE PADS AND ROTORS. THE DEALER REPORTS "THAT HE IS NOT AWARE THAT THIS IS A COMMON PROBLEM WITH 2004 JEEPS." HE STATED THE CONSUMER WOULD BE RESPONSIBLE FOR THE COST OF REPLACEMENT. HE ATTRIBUTED THE WEAR OF THE BRAKES TO THE CONSUMERS DRIVING STYLE. NO ACTION WAS TAKEN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139737October 14, 2005
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
THIS IS A LITTLE OUTOF YOUR NORMAL SCHOPE; HOWEVER, I THINK THE POTENTIAL IS CLEAR. OUR 2004 JEEP WAS REARENDED AND THE FUEL TANK WAS INVOLVED. THE PLASTIC TANK HAD TO BE REPLACED. OUR INSURER, STATE FARM REFUSED TO REPLACE IT WITH A NEW TANK, INSTEAD INSISTING ON USING A USED TANK FROM WRECKED JEEP. THE TANK RECIEVED NO TESTING OTHER THAN A VISUAL FROM THE JUNK YARD. THE QUALITY OF THE ATTACHMENT POINTS ON THE TANK RECIEVED NO CLOSE INSPECTION OTHER THAN VISUAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138998October 7, 2005
CHILD SEAT, CHILD SEAT:HANDLE (INFANT)
DT: EVENFLO MODEL # 3781522P1, DOM SEPTEMBER 2, 2004. WHEN THE CONTACT WENT TO PUT THE CHILD IN THE SEAT SHE FOUND THAT THE BAR HAD BROKE WHERE IT ATTACHED TO THE SEAT. THE CONTACT WAS UNSURE OF WHAT CAUSED THE BRAKEAGE. *AK UPDATED 11/29/05. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee