Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10168055September 12, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
DT*: THE CONTACT STATED THE ENGINE OVERHEATED AND CRACKED THE RADIATOR DUE TO THE RADIATOR FAN HAVING FRACTURED INTO PIECES. THE SERVICE DEALER WAS CONTACTED FOR REPAIRS. THE CONTACT HEARD OF A RECALL FOR THE SAME ISSUE IN A NEWS REPORT, BUT WAS INFORMED BY THE SERVICE DEALER AND MANUFACTURER THAT THERE WAS NO SUCH RECALL IN EFFECT. AT A LATER DATE THE MANUFACTURER WAS NOTIFIED OF A NHTSA RECALL #06V199000; REGARDING ENGINE AND ENGINE COOLER, COOLING SYSTEM FAN BY THE CONTACT. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167551September 7, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DT*: THE CONTACT STATED THE PASSENGER SIDE FRONT AND REAR AND THE DRIVER SIDE FRONT POWER WINDOWS SLID DOWN ON THEIR OWN AND WOULD NOT COME BACK UP. THERE WAS A BROKEN WHITE PLASTIC PIECE NOTED INSIDE THE WINDOW. THE CONTACT REPLACED THE DRIVER SIDE FRONT WINDOW. THE DEALERSHIP WAS CONTACTED. ADDITIONALLY, ONCE WHILE DRIVING ON A DRY HIGHWAY AT 60 MPH, THE CRUISE CONTROL WAS SET AT 60 MPH; WHEN THE CONTACT DEPRESSED THE BRAKE, THE CRUISE CONTROL DID NOT DEACTIVATE AND ACCELERATED UNTIL THE GAS PEDAL WENT TO THE FLOOR. THE CONTACT APPLIED THE BRAKE AGAIN AND THE VEHICLE SLOWED TO A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167590September 7, 2006
ENGINE AND ENGINE COOLING:ENGINE
ON SUNDAY AUGUST 20 I NOTICED THAT MY VEHICLE WAS SHAKING AT CERTAIN SPEEDS. ON MONDAY AUGUST 21 I TOOK MY VEHICLE TO A MECHANIC WHO DIAGNOSED THAT WE NEEDED NEW SPARK PLUGS. THE SPARK PLUGS WERE REPLACED. ON TUESDAY AUGUST 22 WHEN I WAS LEAVING WITH MY VEHICLE IT WAS STILL SHAKING AND THE CHECK ENGINE LIGHT WAS ON. THE MECHANIC DIAGNOSED THE PROBLEM AS A BAD 02 SENSOR. ON WEDNESDAY AUGUST 23 HE CALLED AND TOLD ME THAT THE O2 SENSOR WAS NOT THE PROBLEM AND THAT I NEEDED TO TAKE IT TO THE DEALERSHIP. ON THURSDAY AUGUST 24 I TOOK MY VEHICLE INTO THE DEALERSHIP. THEY TOLD US THAT THEY COULDN'T FIGURE OUT WHAT THE PROBLEM WAS AND THAT THEY WERE GOING TO HAVE TO TAKE THE ENGINE APART. THEY CALLED ME ON FRIDAY AUGUST 25 AND SAID THAT THEY WERE GOING TO HAVE TO REPLACE THE CAMSHAFT AND LIFTERS BECAUSE OF "CARBON BUILD UP". WHEN ASKED WHAT CAUSED THE BUILD UP THE MECHANIC SAID THAT HE DID NOT KNOW. WHEN ASKED IF THIS WAS A COMMON PROBLEM WITH JEEPS THE MECHANIC SAID YES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167451September 6, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT*: THE CONTACT STATED THE VEHICLE DID NOT STOP WHILE THE BRAKE PEDAL WAS DEPRESSED. THE BRAKE PEDAL MUST BE PUMPED IN ORDER TO STOP. THE DEALERSHIP DETERMINED THE ROTORS WERE TOO THIN FOR THE VEHICLE AND THICKER ROTORS SHOULD BE INSTALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167349September 5, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
DT*: THE CONTACT STATED WHILE DRIVING 50 MPH, A DOG PUSHED THE GEAR SHIFTER INTO REVERSE WHICH CAUSED THE HIGH GEAR IN THE TRANSMISSION TO BE INOPERABLE. THE CONTACT SUSTAINED MINOR INJURIES. THE VEHICLE WAS DRIVEN TO THE DEALER WHO DETERMINED THE SHIFT BUTTON FAILED.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10166988August 29, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
DT*: THE CONTACT STATED WHILE THE VEHICLE WAS STARTED WITH A CHILD WITH DOWN SYNDROME STANDING OUTSIDE OF THE VEHICLE, THE FAN BLADES BROKE RESULTING IN A LOUD POP. THE BLADES DENTED THE RADIATOR AND BROKE THE SHROUD. THE CONTACT EXPRESSED CONCERN REGARDING THE SAFETY OF HER CHILD DURING THIS INCIDENT. IN JUNE 2006, THE VEHICLE WAS TAKEN TO THE DEALER FOR A NOISE AND IT OVER-HEATED. THE DEALER COULD NOT DETERMINED THE PROBLEM WITH THE VEHICLE. THE CONTACT BELIEVES THE INCIDENT WAS RELATED TO THE RECENT FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166848August 29, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DT*: THE CONTACT STATED THE DRIVER'S SIDE HEATED SEAT BECAME SO HOT THAT IT FELT LIKE THE SEAT BURNED THE CONTACT'S LEG. INITIALLY THE SEAT BECAME VERY HOT INTERMITTENTLY. A WEEK PRIOR TO COMPLETE FAILURE, THE SEAT BECAME EXTREMELY HOT EVERY DAY. THE SEAT'S HEAT FUNCTION STOPPED WORKING. THE CONTACT DID NOT HAVE A PHYSICAL BURN. THERE WAS A NHTSA RECALL, # 06V197000, REGARDING THE SEATS: FRONT ASSEMBLY: SEAT HEATER/COOLER. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. UPDATED 11/21/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166747August 28, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
ON 6/19/06 WE TOOK THE JEEP IN TO ANCIRA JEEP ON 281 N. BECAUSE OF OVERHEATING AND A RUMBLING NOISE. THEY CHECKED IT OUT AND FOUND NOTHING WRONG WITH THE FAN OR MOTOR AND PAID $80.50. NOW ON FRIDAY 8/25/96 WE HEARD A LOUD POP SOUND AND THEN THE CAR STARTED TO OVERHEAT, STOPPED THE CAR UNTIL IT COOLED DOWN AND CHECKED THE WATER LEVELS IN THE RADIATOR. ON 8/26 HAD A MECHANIC LOOK AT IT AND FOUND THE THAT ALL THE BLADES TO THE FAN WERE BROKEN OFF AND HAD BROKEN THE RADIATOR SHIELD AND DENTED THE RADIATOR. WE CAN NOT DRIVE THE CAR IF IT IS OVERHEATING AND LOOKING AT ALL THE COMPLAINTS IT IS CLEAR THAT THIS IS A MAJOR RECALL ISSUE THAT NEEDS TO BE 1-800-853-1403 FOR CLOSE TO 2 HOURS DURING MY BREAKS AND STILL HAVE BEEN UNABLE TO GET SOME ASSISTANCE. I DO HAVE A REFERENCE # AND WILL KEEP TRYING LATER AFTER I GET OUT OF WORK. PLEASE, PLEASE WE NEED ASSISTANCE, MY SON NEEDS HIS CAR TO DRIVE TO COLLEGE AND WE HIS PARENTS HAVE TO WORK. THANK YOU FOR ANY ASSISTANCE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166800August 28, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
DT*: THE CONTACT STATED THE VEHICLE'S COOLING SYSTEM FAN WENT OUT. THE VEHICLE HAD THE SAME SYMPTOMS AS DESCRIBED UNDER RECALL 06V199000. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER STATED THEY WILL NOT REIMBURSE THE CONTACT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166557August 25, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
LARGE VIBRATION IN CAR WAS NOTED ALONG WITH NOISES EMANATING FROM UNDER THE HOOD. I LIFTED THE HOOD TO FIND THE RADIATOR AND SHROUD SHAKING VIOLENTLY AND PIECES OF PLASTIC WAS THROWN FROM THE FAN AT ME!. IT SEEMS ONE OF THE BLADES BROKE OFF SUBSEQUENTLY CAUSING THE FAN TO BE OUT OF BALANCE AND BREAK APART DESTROYING THE SHROUD --BLADES ALSO WENT INTO THE RADIATOR AND DAMAGED IT AS WELL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166365August 23, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
DT*: THE CONTACT STATED WHILE PARKED WITH THE ENGINE RUNNING A NOISE WAS OBSERVED UNDER THE HOOD. AFTER INSPECTING THE VEHICLE THE PLASTIC BLADES OF THE ELECTRIC MOTOR FAN SEPARATED AND PENETRATED THE SHROUD AND RADIATOR. THERE WAS A RECALL #06V199000 PERTAINING TO THE ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. THE MANUFACTURER WAS CONTACTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165958August 18, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
MY JEEP EXPERIENCED THE FAILURE IN THE NHTSA CAMPAIGN ID 06V199000 PRIOR TO THE RECALL. AT THE TIME, I CONTACTED CHRYSLER TO SEE IF THIS WAS WARRANTED PART. THEY ADVISED ME IT WAS NOT AND THAT I SHOULD HAVE THE CAR REPAIRED ON MY OWN. IN 6/06, I SAW THE ANNOUNCEMENT OF THE RECALL. I HAVE CONTACTED CHRYSLER NUMEROUS TIMES REGARDING THE RECALL AND BEEN TOLD THAT MY VIN # IS NOT INCLUDED IN THE RECALL AND THAT THEY CANNOT HELP ME. WHAT RECOURSE DO I HAVE TO BE REIMBURSED FOR MY OUT OF POCKET EXPENSES FOR A PRODUCT FAILURE THAT WAS RECALLED? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165766August 17, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
DT*: THE CONTACT STATED WHILE DRIVING 15 MPH, THERE WAS A POPPING NOISE FROM UNDER THE HOOD. THE STEERING WHEEL VIBRATED, WHICH PROMPTED THE CONTACT TO TAKE THE VEHICLE TO A PRIVATE REPAIR SHOP. THE CERTIFIED MECHANIC DETERMINED THAT THE COOLING FAN HAD SEPARATED AND DESTROYED THE FAN SHROUD. THE PIECES ALSO DAMAGED THE RADIATOR, CAUSING A MAJOR COOLANT LEAK. THE REPAIR SHOP REPLACED THE COOLING FAN, RADIATOR, AND THE FAN SHROUD. THERE WAS A PENDING NHTSA RECALL # 06V199000, PERTAINING TO THE COOLING SYSTEM FAN. THE RECALL WAS EXPECTED TO BEGIN DURING AUGUST 2006. UPDATED 10/25/2006 - THE MANUFACTURER REIMBURSED THE CONSUMER FOR THE COST OF THE REPAIRS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165894August 17, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, STEERING:HYDRAULIC POWER ASSIST:PUMP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, EQUIPMENT:APPLIANCE:AIR CONDITIONER, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, POWER TRAIN:AUTOMATIC TRANSMISSION
AFTER READING ALMOST ALL COMPLAINTS WITH OTHER 2002 JEEP GRAND CHEROKEES, I HAVE TO PUT IN MY TWO CENTS WORTH. I CAN RELATE TO ALMOST EVERY COMPLAINT THAT THERE IS. I JUST HAD BOTH MY FRONT LEFT AND RIGHT WINDOW REGULATORS REPLACED A MONTH AND A HALF APART, ONE JUST TODAY AT $327.00 WITH MY EMPLOYEE DISCOUNT. (I WORK FOR A CAR DEALERSHIP) LAST MONTH, I HAVE HAD ALMOST $500.00 WORTH OF REPAIRS FOR MY POWER STEERING PUMP PROBLEMS. I HAVE HAD MY BRAKE ROTORS TURNED AND RESURFACED AND AM IN NEED OF DOING IT AGAIN. THEN ON THE OTHER HAND, I HAVE EXPERIENCED PROBLEMS WITH MY DUAL CONTROL PANEL NOT WORKING CORRECTLY WHICH I HAVE NOT HAVE REPAIRED YET BECAUSE I DON'T HAVE THE MONEY FOR THAT ONE AND DIDN'T KNOW AT THE TIME THAT IT WAS A PROBLEM. THEN WHEN MY JEEP WAS UNDER WARRANTY I HAVE HAD THE AIR CONDITIONER COMPRESSOR REPLACED, NEW BATTERY(FOR HARD OR NO STARTING), AMONGST OTHER REPAIRS THAT I CAN'T THINK OF AT THE MOMENT. I HAVE ALSO BEEN EXPERIENCING HARD STARTS WITH MY TRUCK AND ALSO THE TRANSMISSION NOT ENGAGING OR JUMPING (ACCELERATING) WHILE SWITCHING GEARS THAT THE JEEP DEALER HAS NOT BEEN ABLE TO RECOGNIZE AS A PROBLEM. I FEEL THAT THOSE NEW CHRYSLER COMMERCIALS ARE NOT UP TO PAR AS AMERICAN AND GERMAN ENGINEERING. THOSE GERMANS KNOW HOW TO BUILD VEHICLES IN THE FIRST PLACE AND HELP REPAIR THEM AS THE PROBLEM SEEM NECESSARY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166937August 17, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 JEEP GRAND CHEROKEE SLOWED DOWN WITHOUT WARNING AND STALLED. WHEN RESTARTED IN PARK VEHICLE BEGAN TO REVERSE. UPON INSPECTION MECHANIC DETERMINED THE GEAR ALIGNMENT WAS OFF TRACK AND FIXED THE PROBLEM. *KB THE CONSUMER WAS INFORMED THE GEAR BOX HAD TO BE CLEANED OUT AS WELL, BECAUSE A LIQUID SUBSTANCE WAS SPILLED INSIDE OF IT, WHICH CAUSED THE GEAR LEVER TO BECOME MISALIGNED. A DAY AFTER THE REPAIRS WERE MADE, THE CONSUMER BEGAN TO EXPERIENCE A GEAR SLIPPAGE WHILE DRIVING. THE VEHICLE WAS TAKEN BACK TO THE DEALERSHIP AND UPON INSPECTION IT WAS DISCOVERED THE VEHICLE HAD A BAD GEAR SHIFT, WHICH WAS CAUSING THE SLIPPAGE. THE CONSUMER DIDN'T HAVE ANY PROBLEMS FOR A COUPLE DAYS WHEN SUDDENLY THE VEHICLE WOULD NOT START WHILE IN PARK. THE DEALER TOLD THE CONSUMER IT WAS NORMAL AND THAT THE GEAR JUST NEEDED A SMALL ADJUSTMENT. THE CONSUMER DECIDED TO GO TO ANOTHER DEALERSHIP. IT WAS FINALLY DETERMINED THAT THE SHIFT CABLE WAS BAD. THE CONSUMER REQUESTED REIMBURSEMENT FROM THE FIRST DEALER BECAUSE THEY CLAIMED THE PROBLEM WAS A BAD SHIFTER MODULE WHEN IT WAS REALLY THE GEAR SHIFT CABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165202August 10, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
I HAVE A 2002 JEEP GRAND CHEROKEE THAT THE FAN BLADE CAME APART ON AND WENT THROUGH THE RADIATOR AND I AM TOLD BY TWO DEALERS THAT THERE IS NO RECALL OUT. THE OLD PARTS WERE AVAILABLE TO FIX IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165009August 9, 2006
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
DT*: THE CONTACT STATED THE GAUGES ON THE DASH MALFUNCTIONED AND DID NOT ILLUMINATE. THERE WAS A NHTSA RECALL, # 01V288000, REGARDING THE ELECTRICAL SYSTEM; WIRING; INSTRUMENT/UNDER DASH. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165020August 9, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I SHUT THE PASSENGER DOOR AND MY WINDOW FELL. THIS IS THE THIRD TIME THIS YEAR FOR THIS TO HAPPEN. FIRST IT WAS THE DRIVER SIDE AND THEN THE DRIVER SIDE PASSENGER WINDOW. THE GUY AT THE JEEP PLACE SAID THAT THIS IS A COMMON FAILURE WITH THE GRAND CHEROKEE. THIS IS $450 FOR EACH TIME. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164937August 8, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
DT*: THE CONTACT STATED WHILE DRIVING 15-20 MPH ON THE HIGHWAY THE COOLING FAN SEPARATED RIPPING THE SHROUD, CRACKING THE RADIATOR AND CAUSING OTHER DAMAGE TO THE VEHICLE. THERE WAS AN NHTSA RECALL, # 06V199000, REGARDING THE ENGINE AND ENGINE COOLING: COOLING SYSTEM; FAN. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157359August 8, 2006
POWER TRAIN, VEHICLE SPEED CONTROL, TIRES:BEAD, ENGINE AND ENGINE COOLING
2002 LAREDO ENGINE LIGHT AND SERVICE LIGHT ILLUMINATED. *TS WHEN THE CONSUMERS VEHICLE WAS RETURNED TO HIM, THE ENGINE LIGHT WAS STILL ON AND OTHER PROBLEMS HAD SURFACED. THE CONSUMER BELIEVED THE DEALERSHIP DIDN'T DO ANYTHING TO THE VEHICLE BUT CREATE MORE PROBLEMS. *JB THE VEHICLE USED EXCESSIVE AMOUNTS OF ANTIFREEZE. THE TRANSMISSION MALFUNCTIONED. THE FOUR WHEEL DRIVE COULD NOT BE USED. THE CHECK ENGINE LIGHT AND COOLANT LIGHT REMAINED ILLUMINATED AT ALL TIMES. THE HEAD GASKET BLEW. WHILE THE CONSUMER'S FOOT WAS ON THE BRAKE PEDAL THE VEHICLE WOULD ACCELERATE SUDDENLY. THE SES LIGHT HAS BEEN ILLUMINATED SINCE THE VEHICLE WAS PURCHASED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee