Jeep Grand Cherokee Complaints (2001)

883 consumer complaints on file.

#749793August 3, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL
I PURCHASED/ LEASED A JEEP GRAND CHEROKEE 3/24/01. THE DAY AFTER I DROVE IT OFF THE LOT, I NOTICED A PROBLEM WITH THE TRANSMISSION. THE TRANSMISSION, WHEN DOWN-SHIFTING FROM 2ND TO 1ST GEAR SHIFTED VERY, VERY HARD- SO HARD THAT THERE WAS A LOUD THUMPING/BANGING NOISE THAT WAS QUITE AUDIBLE AND DISTRACTING, AND ALSO THIS ABNORMAL SHIFTING CAUSED THE CAR TO LURCH FORWARD. I IMMEDIATELY CALLED THE DEALER TO EXPRESS MY CONCERN OVER A NEW VEHICLE WITH SUCH A ROUGH TRANSMISSION. I WAS ASSURED BY THE SERVICE DEPT. THAT ALL THE NEW ELECTRONIC TRANSMISSIONS STARTED OFF ROUGH THE 1ST THOUSAND MILES, AND THAT IT NEEDED TO BREAK IN. I GAVE THEM THE BENEFIT OF THE DOUBT, ALTHOUGH I WAS VERY SKEPTICAL; NEVER IN MY LIFE HAVING EXPERIENCED SUCH A HORRIBLY ROUGH TRANSMISSION- ESP. ON A BRAND NEW VEHICLE. AFTER 1000 MILES, THERE WAS NO IMPROVEMENT, AND I TOOK THE VEHICLE IN TO BE EVALUATED. I WAS ASSURED BY THE MECHANIC THAT ALL THE GRAND CHEROKEES TRANSMISSIONS ARE LIKE THIS- IT'S A BUILD UP OF THE HYDROLIC FLUIDS OR SOMETHING. I ONCE AGAIN BELIEVED THEM (NOT REALLY) AND WENT ON MY WAY. THE VEHICLE CONTINUED TO DO THIS, THE SOUND GETTING VERY LOUD AND QUITE STARTLING AT TIMES WHILE IN TRAFFIC. IT ALSO IS QUITE EMBARASSING WITH PASSENGERS IN THE CAR WHO ALSO HAVE BECOME QUITE STARTLED BY THE LOUDNESS AND SHEER FORCE OF THE LURCHING. I TOOK MY VEHICLE IN A SECOND TIME FOR EVALUATION ONLY TO BE TOLD, NOTHING WAS WRONG. IT IS MY FEELING THAT THIS IS A SEVERE DEFECT OF SOME SORT. IN ALL MY YEARS OF DRIVING, I HAVE NEVER EXPERIENCED SUCH PROBLEMS- EXCEPT MAYBE FROM A MANUAL TRANSMISSION THAT BUCKED. I AM PLANNING TO TAKE MY CAR IN YET A THIRD TIME AND DEMAND THE PROBLEM BE RESOLVED, OR I WILL BE INVOKING MY RIGHTS UNDER THE LEMON LAWS. IN LIGHT OF THE RECENT PROBLEMS WITH GRAND CHEROKEES, AND THEIR SHIFTING INTO GEAR WHILE IDLING, I CANNOT SAY THAT I AM SURPRISED. MY VEHICLE ALSO WHEN SHIFTED INTO REVERSE, SOMETIMES MAKES A VERY LOUD CLUNKING, ROUGH SHIFT. PLEASE ADVISE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893256August 2, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
VEHICLE WAS PARKED IN GARAGE WITH ENGINE RUNNING AND DRIVERS SIDE DOOR OPEN WHEN IT JUMPED OUT OF PARK AND INTO REVERSE, RESULTING IN VEHICLE RUNNING INTO BIKE AND WORK BENCH ATTACHED TO THE REAR OF THE GARAGE. CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.*AK THE DOOR SUSTAINED DAMAGE WHEN IT HIT THE CENTER SUPPORT POST IN DOUBLE GARAGE AND THE GARAGE FOUNDATION WAS CRACKED IN SEVERAL SPOTS. NLM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#749268July 26, 2001
VEHICLE SPEED CONTROL
AT APPROX. 50 MPH A "WHINING" SOUND STARTS IN REAR OF AUTO. AS SPEED INCREASES, THE SOUND INTENSIFIES. TAKE FOOT TOTALLY OFF ACCELERATOR AND IT STOPS.....PICKS UP AGAIN WHEN ACCELERATOR IS DEPRESSED. DEALER SAYS IT IS COMMON IN NEW ALL-TIME 4WD TRANSMISSION. VERY LOUD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749062July 24, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
WAS TOWING A BOAT TRAILER. STOPPED THE VEHICLE AND PUT IN PARK. EXITED JEEP AND IT JUMPED FROM PARK TO REVERSE. VEHICLE BACKED DOWN STREET WITH BOAT ATTACHED. I CHASED AND TRIED TO JUMP IN, FELL, SCRAPING KNEE. FORTUNATELY THE TRAILER JACKNIFED AT THAT TIME JUST BEFORE THE CAR WOULD HAVE RUN OVER ME. MY BELIEF IS THAT THE FLEXIBLE PLASTIC COVER OVER THE BUTTON ONT HE SHIFT LEVER BECAME WEDGED IN THE BUTTON PREVENTING THE BUTTON FROM RELEASING AND ENABLING THE LEVER TO JUMP FROM PARK TO REVERSE.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#748547July 16, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH, EQUIPMENT:APPLIANCE:AIR CONDITIONER
TRANSMISSION PROBLEM/ THE TRANSMISSION BANGS, AND I DO MEAN BANGS INTO GEAR. CHRYSLER SAID THIS IS NORMAL FOR AN ELECTRONIC TRANSMISSION. THIS DOES NOT HAPPEN ALL THE TIME, BUT IT DOES OCCUR AT ANY SPEED AND IN ANY GEAR EXCEPT 1ST. CHRYSLER DISTRICT REP SAID THIS IS THE ELECTRONIC TRANSMISSION SEARCHING FOR THE NEXT GEAR, HE CALLED IT A BURP. I HAVE FELT WHAT HE IS TALKING ABOUT, I HAVE DRIVEN MANY OTHER VEHICLES WITH ELECTRONIC TRANSMISSIONS, BUT WHAT I AM SAYING IS THIS SUV ACTUALLY BANGS OR KLUNKS INTO GEAR SOMETIMES, ESPECIALLY WHEN I FIRST DRIVE IT FOR THE DAY, IT WILL SLAM, NOT BURP,INTO SECOND GEAR . ALSO IT SEEMS TO OCCUR MORE OFTEN WHEN GOING INTO 4TH GEAR, WHEN MY SPEED IS IN THE 45 TO 50 MILES PER HOUR RANGE. THIS SUV HAS SLAMMED INTO GEAR WHILE UP SHIFTING AND DOWN SHIFTING. THERE IS NO WAY THIS SLAMMING / BANGING / KLUNKING INTO GEAR CAN BE CONSIDERED NORMAL. A/C PROBLEM - THE VEHICLE HAS A MISS IN IT WHEN A/C IS ON. MOST NOTICABLE WHEN ON THE HIGHWAY, OCCURS ABOUT EVERY 10 SECONDS. IT FEELS LIKE THE VEHICLE HAS JUST GONE OVER A BUMP IN THE ROAD. I WAS TOLD THIS IS ALSO NORMAL . THIS IS THE A/C SYSTEM CYCLING. I HAVE DRIVEN WELL OVER A HUNDRED VEHICLES OR MORE, ALL OF THEM AUTOMATICS, ALL OF THEM HAD A/C , NO OTHER CAR ,TRUCK OR SUV I HAVE EVER DRIVEN HAS HAD A MISS OR LURCH EVERY 10 SECONDS WHEN THE A/C IS ON OR SLAMS INTO GEAR. CHRYSLER SAYS THIS IS COMPLETELY NORMAL, I HAVE GONE AND TEST DRIVEN 3 OTHER GRAND CHEROKEE LIMITEDS, I DID NOT NOTICE THESE PROBLEMS WITH THOSE VEHICLES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#892817July 16, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
VEHICLE WAS IDLING IN PARK WHEN IT JUMPED FROM PARK INTO REVERSE, RESULTING IN A COLLISION. DEALER HAS INSPECTED VEHICLE, AND INSTALLED A SAFETY LOCK ON GEAR SHIFTER. PLEASE PROVIDE ADDITIONAL INFORMATION.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#748269July 11, 2001
VEHICLE SPEED CONTROL
AT 67 MPH WITH SPEED CONTROL ON, JEEP ACCELERATED AT MAX. SPEED. HAD TO APPLY BRAKE TO DISENGAGE CONTROL AT 80 MPH. SPEED CONTROL BUTTONS WOULD NOT WORK. HAD TO STOP AND PUT JEEP IN PARK TO TURN OFF SPEED CONTROL. SPEED CONTROL BUTTONS FAILED TO WORK WHEN RETURNED TO DRIVE. LATER THAT DAY, SPEED CONTROL WORKED NORMAL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748276July 11, 2001
EXTERIOR LIGHTING:BACK UP LIGHTS, VISIBILITY:WINDSHIELD WIPER/WASHER
I WENT TO GRAYSON JEEP AND REPORTED THAT I HAD POSSIBLE SAFETY ISSUES WITH MY VEHICLE THAT NEEDED TO BE ADDRESSED. THE ASSISTANT SERVICE MANAGER REFUSED TO LOOK AT MY VEHICLE AND SAID THAT I NEEDED AN APPOINTMENT TO BE SEEN. HOWEVER, THE DEALERSHIP HAS NO "BY APPOINTMENT ONLY" POLICY. I ASKED TO SPEAK TO THE SERVICE MANAGER. WHEN THE SERVICE MANAGER CAME OUT (J.R. LAUDERMILK), I TOLD HIM THE SITUATION AND HE RESPONDED BY SAYING THAT THEY WERE NOT GOING TO WORK ON MY VEHICLE SO I SHOULD LEAVE THE PROPERTY. I ASKED HIM ON WHAT GROUNDS HE REFUSED TO WORK ON MY VEHICLE AND HE RESPONDED BY SAYING THAT THEY WERE AN INDEPENDANTLY OWNED DEALERSHIP AND HE DID NOT HAVE TO HONOR MY WARRANTY IF HE DIDN'T WANT TO. I REFUSED TO LEAVE THE DEALERSHIP UNTIL I RECEIVED THE OWNERS NAME AND NUMBER. AFTER CALLING THE OWNER TO DISCUSS THE SITUATION WITH HIM HE HAS FAILED TO RETURN MY CALLS. THE DEALERSHIP SHOULD BE HELD RESPONSIBLE FOR FAILING TO RESPOND TO A SAFETY RELATED ISSUE WITHOUT GROUNDS FOR DOING SO. NO SAFETY DEFECT MENTIONED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#892311July 10, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, ELECTRICAL SYSTEM:WIRING
WHILE DRIVING 70 MPH ENGINE STALLED, NO PRIOR NOTICE. CONSUMER UNABLE TO START VEHICLE. HAD TO BE TOWED TO DEALER. DEALER STATED PROBLEM WAS WITH ELECTRICAL SYSTEM AND REPLACED CAM SENSOR. MILEAGE AT THE TIME WAS 591. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#892135July 6, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
PE O1 021/ROLLED AWAY IN PARK: WHILE PARKED WITH EMERGENCY BRAKE ENGAGED AND WITH THE ENGINE TURNED OFF, VEHICLE ROLLED OUT OF DRIVEWAY AND OVER A STOP SIGN. DEALER WAS NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#891980July 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
WHILE IN PARK AND IDLING VEHICLE JUMPED INTO REVERSE AND TRAVELED ONTO A BUSY ROADWAY. CONSUMER EXPERIENCED CUTS, SCRAPES, AND AN UNKNOWN KNEE INJURY WHILE JUMPING INTO VEHICLE TO APPLY THE BRAKES. VEHICLE CRASHED INTO A POLE . *SLC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#747822July 4, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
GRAND CHEROKEE WAS IN PARK WHEN IT SUDDENLY SLIPPED INTO REVERSE, AND WRECKED.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#746769June 13, 2001
UNKNOWN OR OTHER
THE FACTORY REP LAGHED AT ME AND WILL DO NOTHING ABOUT REPLACING THE JEEP I AM 62 YEARS OLD AND DO NOT FEEL SAFE IN THIS CAR. NO SAFETY DEFECT LISTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746591June 8, 2001
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
POWER STEERING MAKES HONKING NOISE WHEN TURNED. DEALER CLAIMS THAT THIS IS UNFIXABLE AND IS DUE TO A POWER STEERING FLUID SURGE THAT CAUSES THE HOSE TO VIBRATE. CHRYSLER'S RESPONSE IS BASICALLY TO 'LIVE' WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#561404May 31, 2001
EQUIPMENT:MECHANICAL:CARRIER/RACK
IT IS NOT POSSIBLE TO SECURE LOADS TO THE ROOF RACK, THE TIE-DOWN HOLES ARE NOT DRILLED ALL THE WAY THROUGH THE SLIDE RAILS, IT IS TOO SHORT, AND THE CROSSBARS COVER THE TIE DOWN HOLES WHEN SPREAD TO THE LAST POSITION AT EACH END, CONSUMER STATES HIS PREVIOUS 1993 CHEROKEE HAD TIE DOWN HOLES THAT WERE DRILLED ALL THE WAY THROUGH THE SLIDE RAILS WHERE HE WAS ABLE TO PROPERLY SECURE LOADS WITH NO PROBLEM. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746200May 31, 2001
STEERING:GEAR BOX (OTHER THAN RACK AND PINION), SEATS
I WILL NEVER BUY ANOTHER CHRYSLER. NO SAFETY DEFECT MENTIONED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#887951May 10, 2001
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
VEHICLE IS PULLING TO RIGHT AT ALL TIMES, DEALER STATED IT WAS STEERING GEAR ASSEMBLY. THERE IS RECALL 01V007000/ STEERING GEAR ASSEMBLY, BUT THIS VEHICLE IS NOT INCLUDED DUE TO VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#887594May 7, 2001
POWER TRAIN:MANUAL TRANSMISSION, VEHICLE SPEED CONTROL
WITH CRUISE CONTROL ON AND GOING UP A HILL THERE IS HESITATION, AND THEN VEHICLE SLAMS INTO A LOWER GEAR. SLAM IS SO BAD THAT PASSENGERS ARE STARTLED. TOOK TO DEALER, AND THEY SAID THEY DON'T KNOW WHAT TO DO ABOUT THIS PROBLEM.*AK CONSUMER WAS TOLD BY DEALERSHIP THAT THIS IS NORMAL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#742764March 20, 2001
VEHICLE SPEED CONTROL
WE WERE EXITING A CAR WASH.THE TRANSMISSIOM WAS IN NEUTRAL, THE ENGINE WAS IDLING AND MY FOOT WAS ON THE BREAK PEDAL.I PUT THE TRANSMISSION INTO DRIVE WITH MY FOOT STILL ON THE BRAKE PEDAL AND THE CAR LEAPED AHEAD AT FULL THROTTLE ALL 4 WHEELS PEELING RUBBER. THE BRAKES DID NOT WORK AND PUTTING THE TRANSMISSION INTO LOW HAD NO EFFECT ON THE ENGINE.WE WERE WITHIN 50 FEET OF A BUSY STATE HIGHWAY AND DIRECTLY ACROSS THE ROAD FROM A GAS STATION. IN ORDER TO NOT GO ONTO OR ACROSS THE HIGHWAY I CUT THE WHEELS SHARPLY TO THE LEFT GOING THROUGH AYARD, JUST MISSING A TREE AND TELEPHONE POLL. THE CAR IS NOW SLIDING SIDEWAYS AND HIT THE SIDE OF THE PARKING LOT NEXT TO THE CAR WASH CAUSING BOTH WHEELS AND TIRES ON THE PASSENGER SIDE TO BE SEVERLY DAMAGED AND THE CAR TO DO A 180 DEGREE SLIDE. THIS ALL TRANSPIRED IN ABOUT 4-5 SECONDS AND AT THIS POINT I WAS ABLE TO TURN OFF THE IGNITION AND THE CAR CAME TO A HALT. I REPORTED THIS TO CHRYSLER, THROUGH MY DEALER. MY DEALER WAS VERY HELPFUL AND FELT THAT THIS CAR SHOULD NOT BE ON THE HIGHWAY.CHRYSLER FELT THAT IT IS A PROBLEM BETWEEN MY INSURANCE COMPANY AND MYSELF. THERE IS NO WAY THAT I CAN EVER FEEL SAFE IN THIS VEHICLE AGAIN AND I FEAR FOR THE SAFETY OF MY FAMILY AND ANYONE WHO MIGHT BE IN THE WAY OF THIS VEHICLE IF THIS EVER HAPPENS AGAIN.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#880758February 20, 2001
VEHICLE SPEED CONTROL
WHEN SHIFTING FROM PARK TO DRIVE THROTTLE SUDDENLY OPENED WIDE, CAUSING VEHICLE TO PULL OFF AT TOP SPEED. VEHICLE HIT A BUILDING. DEALER HAS BEEN CONTACTED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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