Jeep Grand Cherokee Complaints (2021)

410 consumer complaints on file.

#11686198September 10, 2025
UNKNOWN OR OTHER
Back up camera fading out and dangerous to try and back up with camera messed up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684306September 1, 2025
FUEL/PROPULSION SYSTEM
Jeep's engine turned off while driving, was able to coast and use the brakes to come to a full stop. The engine turned off while driving in a tunnel in the mountains; it was very unsafe. There was no shoulder to pull off to, no extra space to walk around the car, with only 1 other lane available for all the backed-up traffic behind me; CDOT had to tow me out of the tunnel, where I then had to wait on the side of the highway for AAA. There were no warning signs, lights or messages prior to the failure. Had to be towed to the Jeep dealership, where the fuel pump was replaced. There have been recalls on this part for other Jeeps, but my VIN did not show that this was a recall for this specific yr /model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682761August 25, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
When starting car, the push to start feature will not turn over and continuously cranks multiple times. The entire fuse box was replaced because the dealer told me that was the issue. The car is a 2021 Jeep Grand Cherokee Laredo. Numerous people online said they were forced to replace the fuel pump? Although Faulkner Buick in Trevose told me that there’s nothing wrong with my fuel pump. I can’t keep getting charged for repairs that are not necessary. Could this be a faulty part? that so many people have the same issue? Could you please investigate this as I just bought the car a month ago And it’s been at the dealer three times already. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681562August 19, 2025
ELECTRICAL SYSTEM
have a delaminating touchscreen which is causing a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681527August 19, 2025
FUEL/PROPULSION SYSTEM
The fuel pump and then in turn, the auxiliary pump failed. The car would keep turning over a lot before it started. The engine would stop in the middle of travel. This put us in risk as we travelled down the freeway. We took it to the dealership for inspection, and they found a defective fuel pump. There were no warning lights, messages when this occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680218August 12, 2025
POWER TRAIN, STEERING, SERVICE BRAKES, HYDRAULIC
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the ESC and “Service 4WD” warning lights illuminated, causing the vehicle to shake abnormally. Additionally, the transmission unexpectedly shifted to 4WD Low while driving. The steering wheel vibrated while making a turn, and the vehicle jerked. The vehicle also intermittently failed to start immediately and made a clicking sound. The vehicle was taken to an independent mechanic, who determined that the ABS had failed, and that the drive train control module and transfer case control module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677514July 31, 2025
ELECTRICAL SYSTEM
I went to put the car in park from driving and the car began jumping. The air conditioning fan stopped working inside the cabin. The air conditioning is not working in full speed and is not blowing hot out cool air.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676946July 29, 2025
ENGINE, AIR BAGS, VEHICLE SPEED CONTROL
Was pulling into a parking spot on the 2nd level of parking garage and the Jeep accelerated and hit the cement wall at front of garage space. It accelerated on its own. The front of the jeep was crushed, and I ended up with a fractured sternum and a seat belt hernia which I will have surgery in the next couple of weeks. The airbags did not deploy. And I did not press on the gas pulling into the parking spot --- it just accelerated on its own. When I first got in the car the system showed that systems disabled, but the then the message went away. When I pressed seat one, it did not go in place and I had to adjust it on my own. I continued on to my dermitologist appointment , pulled into the the parking space and the instant brake when too close did not break and the air bags did not deploy. Thru me into the cement wall, and the whole front of the car was demolished, Not epairable.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11676028July 24, 2025
AIR BAGS
The leather of the dash that covers the airbag area has become unglued completely and is wrinkled all across the dash, and I am concerned the safety crash features will not work correctly now with premature failure of the adhesives that hold such a large area on the dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675611July 23, 2025
ELECTRICAL SYSTEM
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while the vehicle was parked and turned off, the headlights flashed off and on and the horn activated. The contact stated that eventually the vehicle failed to start and was towed to the local dealer who diagnosed that Body Control Module (BCM) was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 47,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673209July 13, 2025
ELECTRICAL SYSTEM
The auto stop-start feature not functioning, with a message "Stop/Start Unavailable Service Stop Start System Now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669596June 26, 2025
FUEL/PROPULSION SYSTEM
On May 17, 2025, my vehicle suddenly shut down in heavy traffic on a major NYC highway (no shoulder), creating a hazardous situation. There was no warning or alert before the engine shut off completely. I was unable to restart the car, and the gear shifter was locked. The brake pedal also became unresponsive temporarily. After some time, the brake unlocked, but the ignition remained inactive and the vehicle was immobilized. The car had to be removed by emergency tow and later diagnosed by a Jeep dealer. The root cause was determined to be failure of the fuel pump(s). Additionally, a blown fuse in the Power Distribution Center (PDC) was discovered. The dealer replaced both fuel pumps under warranty. Jeep has refused to acknowledge this as a safety issue or reimburse emergency expenses despite full documentation. This is a serious safety issue, especially since: There was no prior warning Vehicle failure occurred in heavy traffic Driver was stranded in a live lane The issue appears related to core electrical/fuel systems I have identified over 20 similar complaints from Jeep owners of their cars also shutting down in traffic, often without warning. These have been shared on owner forums and consumer boards. I believe this indicates there is a wider pattern that may indicate a safety defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669356June 25, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The car keeps dying while I’m driving and saying “shift to park” and then slamming on the brakes and dying. The card is 4 years old with 44k miles. I had to sit on the side of the road in 93 degree heat in Florida while pregnant and waiting on a tow truck. How has someone not died because of this? I’ve seen SEVERAL posts of people saying the same thing happened to theirs. It’s SO unsafe.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11667942June 19, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
This Car have a lot issues we the computer in the car, the car I was missing oil in the engine ,the piston. Blows out No light 💡 engine On the car have a lot problems we trans mission No light On,I Have problems we transfer Case No light on, Now still having problems if backups sometimes is No light on,I don’t know if Normal but if have a lot safety concerns in this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667668June 18, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Vehicle will randomly shut off with "Shift to P" message on dash. No warning lights or errors found very unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666804June 13, 2025
POWER TRAIN, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
Vehicle shifts from park to drive jumping gears ,making loud noises, Accelerating by its self and jumps aggressively into gear. Transmission is slipping, late engagement when shifting, and shifting rough. sometimes it will low rpm. Rpm is going up and down. Making total transmission failure and transfer case failure. Melting the hot and cold lines. Mechanic found aluminum melted and oil burn. Rpms fluctuate and gets hung up during shifting while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666598June 12, 2025
ENGINE
The vehicle (2021 Jeep Grand Cherokee) was on the road for about 90 minutes when the engine shut off for no reason at 65 mph in noon rush hour traffic. We were in the left lane and had to coast through 2 lanes of traffic and an exit approach while trying to avoid a deadly crash with high-speed traffic. There were no warning lights or alarms on in the car. The only message was that we needed to put the car in park to restart. We finally came to stop and waited a minute and restarted the engine and were able to make it home. I called the dealer, and the next appointment was 3 weeks out. I tried driving during a rainy day before the dealer appointment and the vehicle shut off 3 times in 3 blocks, so I returned home and waited for the appointment date. As of today, the dealer says there are no codes and in 2 test rides the car is running just fine. This is a huge safety issue and I hope that we can get help before anything happens again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665702June 9, 2025
ELECTRICAL SYSTEM, POWER TRAIN
Service shifter message keeps showing every-time I turn on the vehicle. Eventually it just stays on. Took vehicle in for service and when dealer was installing new shifter, it shorted out other components. Jeep still hasn’t found a permanent fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665366June 6, 2025
ELECTRICAL SYSTEM, POWER TRAIN, SUSPENSION
Vehicle code: C1562-98 AIR PUMP CONTROL - air suspension compressor is overheating or there's a problem with the control system, leading to issues with adjusting the vehicle's height. With further inspection he found a leak in the air bag fittings. Vehicle Power Control Module has caused vehicle to shutoff while driving on the highway. Air suspension and electrical issues continued after 60 days of attempted repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661787May 19, 2025
POWER TRAIN
Once you start driving after letting the vehicle sit the transmission will “slip” multiple times jerking the car and everyone in it. Occurs every day around 4 pm and various times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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