Jeep Grand Cherokee Complaints (2013)

805 consumer complaints on file.

#10631593September 8, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTICES FOR NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 14V154000: (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE PARTS THAT WERE NEEDED TO REMEDY THE RECALLS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE...UPDATED 11/18/14 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630931September 5, 2014
SERVICE BRAKES
I RECEIVED A RECALL APPROX. 4 MONTHS AGO REGARDING THE BRAKES. I ATTEMPTED TO MAKE AN APPT. WITH SOMERSET CHRYSLER BECAUSE THEY ARE CLOSER TO MY HOME THAN WHERE I PURCHASED JEEP. THEY SAID THEY HAD TO ORDER THE PART AND WOULD CALL ME WHEN IT CAME IN. WHEN I DIDN'T RECEIVE A CALL 2 1/2 MONTHS LATER, I CALLED THEM AND WAS TOLD THE REPLACEMENT WAS ALSO RECALLED AND THEY HAD TO ORDER AGAIN. IT IS ANOTHER 6 WEEKS AND I HAVE NOT RECEIVED A CALL AND HAVE NOW RECEIVED ANOTHER RECALL FOR THE VISOR. I THOUGHT WE COULD GO TO ANY CHRYSLER DEALER BUT I GUESS THIS DEALER DID NOT GET THAT MEMO BECAUSE THEY ARE IGNORING MY ATTEMPTS TO GET THIS REPAIRED. I HOPE NOTHING HAPPENS BEFORE THEY DECIDE TO GET ONBOARD AND FIX THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631152September 5, 2014
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO RESPOND CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. AN INDEPENDENT MECHANIC REPAIRED THE VEHICLE BUT THE REPAIRS WERE UNKNOWN. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. UPDATED 10/03/14*LJ UPDATED 05/12/2015 *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10630621September 4, 2014
SERVICE BRAKES
I RECEIVED A LETTER STATING THAT THE BRAKE BOOSTER ON MY JEEP MAY PREMATURELY CORRODE. I CALLED THE DEALER WHERE I PURCHASED THE JEEP--BOB POYNTER CHRYSLER DODGE JEEP HYUNDAI--AND THEY TOLD ME TO BRING IT IN AND THEY WOULD GET IT FIXED. I WAS TOLD THEY CHECKED THE BOOSTER AND IT WAS O.K., BUT THEY WANTED TO CHANGE IT ANYWAYS. THEY TOLD ME THEY WOULD CALL WHEN THE PARTS CAME IN. THE SERVICE DEPT. DIDN'T CALL, SO 3 WEEKS LATER, I CALLED THEM AND ASKED ABOUT IT. I WAS TOLD THE SERVICE DEPT. COULD ONLY ORDER 1 AT A TIME AND I WOULD BE PUT ON A LIST. I RECEIVED ANOTHER RECALL LETTER AND CALLED THE SERVICE DEPT. ABOUT IT 3 WEEKS LATER AND ASKED ABOUT THE PARTS FOR THE BRAKE BOOSTER. I WAS TOLD THE ONES THAT HAD BEEN REPLACED WERE RECALLED AND NOW THEY'RE EVEN FURTHER BEHIND AND WOULD CALL WHEN THE PARTS CAME IN-AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630620September 4, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL WIRING, VANITY LIGHT). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630638September 4, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS CONCERNED FOR HIS SAFETY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630749September 4, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630331September 3, 2014
SERVICE BRAKES
I RECEIVED A RECALL NOTICE SEVERAL WEEKS AGO ABOUT AN ISSUE WITH THE BRAKES ON MY CAR. DEALER TOLD ME THEY HAVE AN 11 PAGE WAITING LIST FOR PARTS TO CORRECT THIS PROBLEM. THE CHRYSLER GROUP RECALL CENTER TOLD ME THEY ARE RELEASING 1 PART EVERY 14 DAYS TO THEIR DEALERS. I AM CONCERNED THAT THIS RECALL WILL NOT GET DONE FOR MANY MORE MONTHS AND I'M CONCERNED ABOUT DRIVING MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630358September 3, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630465September 3, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630107September 2, 2014
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED A SECOND RECALL NOTIFICATION. THE DEALER STATED THAT THE HEAT SHIELD NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE NHTSA CAMPAIGN NUMBERS LISTED IN THE FIRST AND SECOND RECALL NOTIFICATIONS WERE UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630104September 2, 2014
ELECTRICAL SYSTEM, ENGINE
IN ABOUT ONE OF EVERY THIRTY STARTS, THE ENGINE DIES QUICKLY EVEN THOUGH THE DASH STILL SAYS "RUN". I HAVE TAKEN IT TO THE JEEP DEALER ABOUT 4 TIMES, BUT THEY HAVE NO FIX & I AM AFRAID IT WILL HAPPEN WHILE THE JEEP IS MOVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630140September 2, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), BUT WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN APRIL OF 2014, A REMEDY SHOULD HAVE BEEN AVAILABLE BEFORE SEPTEMBER OF 2014. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630174September 2, 2014
SERVICE BRAKES
RECEIVED NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000. TOOK VEHICLE TO DEALER FOR INSPECTION EARLY JUNE TO HAVE INSPECTED TO SEE IF NEW BRAKE BOOSTER SYSTEM WAS NEEDED OR JUST SHIELD. DEALER INFORMED ONLY SHIELD WAS NEEDED. DROPPED VEHICLE OFF WITH AN APPOINTMENT BEFORE A ROAD TRIP ON AUGUST 12, 2014. I WAS INFORMED AFTER (AROUND 8/16/14) I RETURNED FROM ROAD TRIP THAT BRAKE BOOSTER AND CYLINDER WERE ACTUALLY NEEDED AND MORE TIME WAS NEEDED FOR REPAIR. DEALER WOULD NOT GIVE ME RENTAL AS NONE WERE AVAILABLE. FINALLY GOT RENTAL MIDDLE OF FOLLOWING WEEK AFTER TAKING OFF WORK AGAIN. PARTS DELIVERY ETA EXPEDITED TO 9/1/14. RECEIVED CALL 8/28/14 INDICATING VEHICLE REPAIR DONE. I WAS REQUIRED TO RETURN RENTAL BEFORE I COULD VERIFY WORK ON VEHICLE. RETURNED RENTAL, TOOK DELIVERY OF VEHICLE. BRAKE PEDAL WENT ALL THE WAY TO FLOOR. ALMOST CAUSED ME TO HIT TWO OTHER VEHICLES IN THE DEALER'S PARKING LOT. SERVICE ADVISOR INFORMED ME THIS IS NORMAL WITH THE RECALL REPLACEMENT PARTS. I DISAGREE SO ADVISOR HAS TECHNICIAN DRIVE IT AND AGREE WITH ME THAT IT ISN'T NORMAL. I AM INFORMED ABS SYSTEM NEEDS TO BE BLED A FEW MORE TIMES. HAD TO GO HOME AGAIN AND RETURN LATER TO PICK UP VEHICLE AGAIN. THIS TIME IT WAS OK. COMPLETELY UNREASONABLE AMOUNT OF TIME FOR PARTS, HAD TO TAKE OFF MANY DAYS OF WORK, AND DEALER HAD NO EMPATHY FOR SITUATION. THIS IS IN ADDITION TO HAVING TO FIGHT FOR A RENTAL. NOW, A FEW DAYS AFTER HAVING RECEIVED MY VEHICLE BACK, VEHICLE HAS LOUD TICK ON STARTUP AND WHILE DRIVING LOUDER THAN RADIO, BUT I COULD NOT REPLICATE AT DEALER. SERVICE ADVISOR DIDN'T SEEM TO BELIEVE ME ABOUT TICK AND I WAS TOLD HEMI ENGINES TYPICALLY TICK. THIS IS NOT MY FIRST VEHICLE OR MY FIRST EXPERIENCE WITH A HEMI ENGINE. IT ISN'T NORMAL. NO INTEREST IN SERVICING VEHICLE AND INFORMED ME TO BRING IT BACK WHEN IT WAS MAKING THE TICK SOUND. I'VE TRIED TWICE AND I CAN'T GET IT TO HAPPEN AT DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629403August 29, 2014
SERVICE BRAKES
I RECEIVED A RECALL FROM CHRYSLER IN REFERENCE TO A SAFETY RECALL FOR MY VEHICLE. THE PROBLEM IS SPECIFIC TO THE BRAKE BOOSTER IN THAT THE SHELL MAY INGEST WATER IN WET CONDITIONS (RAIN, SNOW, FOG, WASHING THE CAR, ETC.) WHICH WOULD TOTALLY DISABLE ANY BRAKING FUNCTION FOR THE VEHICLE. THE INSTRUCTIONS WERE TO TAKE TO MY DEALER FOR REPAIR WHICH I DID MONTHS AGO. SEVERAL MONTHS LATER THE PARTS NECESSARY TO REPAIR HAVE NOT BEEN DELIVERED AND EVERY DEALERSHIP I CHECKED WITH HAVE A 200+ WAITING LIST OF CUSTOMERS WAITING FOR REPAIR PARTS TO BE DELIVERED. I'VE CALL CHRYSLER'S SUPPORT LINE LISTED ON THE RECALL NOTICE SEVERAL TIMES AND THE ONLY RESPONSE I GET IS THAT PARTS ARE ON THE WAY, WHICH IS THE SAME RESPONSE I'VE RECEIVED FOR MONTHS! WHO DO THEY HAVE MAKING THESE PARTS THAT IS TAKING SO LONG, AND ISN'T LOSING ALL BRAKING CAPABILITIES IMPORTANT ENOUGH TO MOVE UP ON THE PRIORITY LIST??? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629463August 29, 2014
STRUCTURE:BODY:ROOF AND PILLARS
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE RAIL ROOF DETACHED FROM THE VEHICLE. A KAYAK WAS ATTACHED TO THE RAIL ROOF AT THE TIME OF THE FAILURE. THE TECHNICIAN DIAGNOSED THAT THE WIND PRESSURE CAUSED THE RAIL ROOF TO DETACH. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 20,450. ..UPDATED 09-24-14 *BF THE CONSUMER STATED THAT THE KAYAK MOUNTED (THULE RACK) ON THE VEHICLE FLEW OFF AND CRASHED INTO ANOTHER VEHICLE. THE DAMAGE COSTS REACHED $1,400. THE MANUFACTURER CLAIMED THERE WAS DEFECT FAILURE CAUSED BY WIND PRESSURE; THEREFORE, WAS NOT COVERED UNDER WARRANTY. UPDATED 02/24/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628775August 27, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628396August 26, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PARTS NEEDED TO PERFORM THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT BELIEVED THAT THE MANUFACTURER HAD EXCEEDED THE REASONABLE AMOUNT OF TIME TO PROVIDE THE RECALL REPAIRS.THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE DEALER INFORMED THE CONTACT THAT ONLY A LIMITED AMOUNT OF PARTS WERE BEING MADE AVAILABLE TO EACH DEALER. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCE THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628468August 26, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN NOTIFIED THE CONTACT THAT THE PARTS TO PERFORM THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR THE VEHICLE TO BE REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627195August 21, 2014
SERVICE BRAKES
I RECEIVED A RECALL NOTICE FOR THE BRAKE BOOSTER IN MAY. I CALLED MY DEALERSHIP IN EARLY JUNE AND THEY TOLD ME THEY WERE NOT RECEIVING PARTS TO FIX THIS IN A TIMELY MANNER AND I HAD TO GO ON A 12 PAGE WAITING LIST. I CALLED TODAY TO FIND OUT THE STATUS (2 MONTHS LATER) AND THEY COULD NOT FIND ME ON THE LIST AND TOLD ME THEY WOULD PUT ME AT THE BOTTOM AGAIN. THIS IS NOT ACCEPTABLE - WHEN A RECALL IS MADE, THE MANUFACTURER NEEDS TO HAVE THE PARTS AVAILABLE TO SERVICE THESE VEHICLES AND THE DEALERSHIP SHOULD HAVE A BETTER WAY OF KEEPING TRACK OF THINGS THAN A HANDWRITTEN LIST. THE DEALER TOLD ME IT ISN'T A PROBLEM SINCE IT'S NOT YET FREEZING OUT, BUT IF I HAVE TO WAIT MONTHS AGAIN AS I ALREADY HAVE - IT WILL BE WINTER AND NOT SAFE TO DRIVE THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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