Jeep Grand Cherokee Complaints (2001)

883 consumer complaints on file.

#10066348April 17, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AFTER HAVING ROTORS RESURFACED THREE TIMES AND HAVING THEM REPLACED ONCE, THE ROTORS HAVE ONCE AGAIN WARPED TO THE POINT OF CAUSING VIOLENT SHAKING OF THE STEERING WHEEL WHEN THE BRAKES ARE APPLIED. THIS HAS BECOME A SERIOUS PROBLEM AND PEOPLE ARE GOING TO GET HURT IF A SAFETY RECALL IS NOT DONE. CHRYSLER SEEM TO BELIEVE IT IS THE COMSUMERS PROBLEM AND THEY DO NOT WANT TO WORK WITH THE COMSUMERS ON A SOLUTION. FOR $35,000 YOU EXPECT TO AT LEAST HAVE WORKING BRAKES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066086April 13, 2004
STEERING
STEERING MAKES HONKING NOISE WHEN STEERING WHEEL IS TURNED TO LEFT (MAKING LEFTHAND TURN). RECALL ISSUED BUT THIS VEHICLE'S VIN NOT INCLUDED IN RECALL ACCORDING TO DEALER. VEHICLE TAKEN TO DEALER, CUSTOMER WAS TOLD STEERING BOX IS FAULITY AND WOULD COST $750.00 PLUS TO REPAIR. VEHICLE IS 3 YEARS OLD, HAS BEEN MAINTAINED AND NEVER ABUSED, STEERING BOX SHOULD NOT FAIL IN SUCH A SHORT TIME UNLESS DEFECT PRESENT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065889April 10, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
DISC BRAKE ROTOR FAILURE. VEHICLE HAS 33000 MILES. SEVERE SHUDDERING AT THE FRONT END OCCURS WHEN BRAKING AT HIGHWAY SPEEDS DUE TO FRONT ROTORS HAVING WARPED. SEVERE ENOUGH TO EFFECT CONTROL OF VEHICLE, ESPECIALLY IF WERE TO OCCUR IN EMERGENCY OR BAD WEATHER SITUATION. SHUDDERRING IS NOT AS SEVERE AT LESS THAN HIGHWAY SPEEDS. SUCH WARPING OF THE ROTORS IS NOT NORMAL AND FROM THE NUMBER OF OTHER POSTS THERE IS CLEARLY A MANUFACTURING DEFECT OCCURING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065858April 9, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION/POWERTRAIN/ELECTRICAL COMPONENTS/BRAKES AT JUST OVER 36,000 MILES THE POWERTRAIN/TRANSMISSION MODULE FAILED. THERE WERE THREE MINOR INCIDENTS WHERE WHEN I WAS ACCELERATING NORMAL INTO TRAFFIC THE TRANSMISSION ROARED AND SPUN, BUT THE VEHICLE WOULD NOT MOVE, I SHIFTED INTO NEUTRAL AFTER LETTING UP ON THE GAS, THEN SHIFTED BACK INTO DRIVE AND THE TRANSMISSION "KICKED IN". THE FOURTH TIME THIS OCCURRED, HOWEVER, WAS WHEN I WAS ACCELERATING TO MERGE ONTO THE FREEWAY, THE VEHICLE LOST POWER AND I HAD TO COAST OVER TO THE SHOULDER OF THE HIGHWAY ONRAMP AND THE VEHICLE WAS TOWED TO THE DEALERSHIP. A SENSOR OR TRANSMISSION CONTROL MODULE WAS REPLACED AT A COST IN EXCESS OF $500 (JUST OUT OF WARRANTY) TO ME. AT 50,000 MILES WHILE DRIVING ALONG THE ROAD, I HEARD A LOUD BANG AND THOUGHT I HAD A BLOWOUT OF A TIRE. IT WAS NOT THE TIRE HOWEVER, IT WAS THE PASSENGER SIDE POWER WINDOW. SOMETHING INSIDE THE DOOR POPPED AND THE WINDOW FELL DOWN IN THE DOOR. ANOTHER BILL IN EXCELL OF $500. NOW AT 63,001 MILES, THE TRANSMISSION ONCE AGAIN JUST WOULD NOT GO INTO GEAR. AS I TRIED TO ACCELERATE OFF MY STREET, THE ENGINE WHINED AS THOUGH I WERE IN NEUTRAL BUT IT WOULD NOT KICK IN. IT WOULD ONLY GO IN REVERSE, NONE OF THE FORWARD GEARS WOULD MAKE THE CAR GO FORWARD. IT WAS TOWED TO OUR MECHANIC WHO SAYS THE ENTIRE TRANSMISSION MUST NOW BE REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065706April 7, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, EQUIPMENT:MECHANICAL
BRAKE ROTORS ON MY 2001 JEEP GRANDE CHEROKEE HAVE BEEN REPLACED AT 7,968 MILES, 14,133 MILES, 21,839 MILES AND THE CONDITION IS RECURRING AT 26,677 MILES. INFORMATION FROM THE DEALER INDICATES THAT THIS IS A PROBLEM EFFECTIVE THOUSANDS OF JEEP OWNERS NATIONWIDE AND DAIMLERCHRYSTER IS NOT COOPERATING AND NOT TAKING RESPONSIBILITY FOR OBVIOUSLY DEFECTIVE EQUIPMENT THAT IS BEING REPLACE WITH DEFECTIVE EQUIPMENT. ODI - NHTSA APPARENTLY HAS NOT LAUNCHED A FORMAL INVESTIGATION, BUT CERTAINLY SHOULD. TO FORCE DAIMLERCHRYSLER TO ADDRESS THIS PROBLEM AND INITIATE A MUCH NEEDED RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065587April 5, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DRIVER'S SIDE POWER WINDOW FAILED AND FELL IN BECOMING USELESS. HAPPENED IN WINTER WITH WEATHER -10 DEGREES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065591April 5, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
DRIVING DOWN CITY STREET TO WORK, HEARD LOUD POP FOLLOWED BY CLANK CLANK COMING FROM ENGINE, IMMEDIATELY PULLED OVER, MECHANIC DIAGNOSED PROBLEM AS BROKEN CONNECTING ROD. DEALER WANTS $6000 TO REBUILD MOTOR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064409April 2, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
2001 JEEP GRAND CHEROKEE WAS PLACED IN "PARK" WITH ENGINE ON AND LEFT VACANT WHILE OWNER WALKED TO NEARBY HOUSING COMPLEX MAILBOXE. THE VEHICLE SLIPPED OUT OF GEAR, INTO REVERSE, AND STRUCK THE OWNER AND THE BUILDING BEFORE OWNER RE-ENTERED VEHICLE AND REGAINED CONTROL. THE OWNER SUFFERED A SIGNIFICANT SCRATCH, ABOUT SEVEN INCHES LONG, ON WAIST AND SCRATCHES AND BRUISING ON THIGH, NOW SWOLLEN AND CAUSING A LIMP. VEHICLE'S TAILGATE IS SMASHED IN, BUMPER SCRAPED AND REAR WIPER BENT. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10065403April 1, 2004
SERVICE BRAKES, HYDRAULIC
WHILE BRAKING VEHICLE EXPERIENCED EXTENDED STOPPING DISTANCE, AND THE STEERING WHEEL VIBRATED. DEALERSHIPS MECHANIC REPAIRED THIS PROBLEM SIX TIMES, BUT THE CONSUMER WAS STILL HAVING THE SAME PROBLEMS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064155March 30, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
HAVE EXPERIENCED PULSATION/VIBRATION DURING BRAKING SINCE OWNING MY 2001 JEEP GRAND CHEROKEE. THE PULSATION/VIBRATION IS MODERATE TO SEVERE, DEPENDING ON BRAKING SPEED. DEALER RESURFACED THE FRONT BRAKE ROTORS AT 13241 AND 23328 MILES, AND, APPLIED TSB 0500302 AT 35470 MILES. VEHICLE NOW HAS APPROXIMATELY 45000 MILES, AND, PULSATION/VIBRATION IS NOW OCURRING AGAIN. I HAVE WRITTEN DAIMLER CHRYSLER CONCERNING THIS ONGOING PROBLEM, AND, AM CURRENTLY AWAITING THEIR REPLY. THIS PROBLEM IS NOT JUST AN ANNOYANCE. BRAKE PULSATION DUE TO BRAKE ROTORS HAVING EXCESSIVE RUN OUT (WARPED ROTORS) IS A SAFTEY ISSUE. OPERATING A VEHICLE THAT HAS BRAKE ROTORS WITH EXCESSIVE RUN OUT WILL CAUSE ONE OR ALL OF THE FOLLOWING PROBLEMS: A. EXCESSIVE HEAT IN ROTORS, RESULTING IN ADDITIONAL ROTOR WARPAGE AND POSSIBLY ROTOR FAILURE, AND, INEFFECTIVE BRAKING; B. EXCESSIVE HEAT IN CALIPERS, RESULTING IN CALIPER FAILURE, AND, POSSIBLE BRAKE FAILURE; C. EXCESSIVE HEAT IN BRAKE FLUID, RESULTING IN INEFFECTIVE BRAKING. I COULD CONTINUE TO HAVE THE DEALER RESURFACE THE FRONT ROTORS ON THIS VEHICLE (AT A COST TO ME OF $110.00 PER VISIT) UNTIL THE ROTORS CANNOT BE RESURFACED ANYMORE, AND THEN PURCHASE NEW ROTORS, ONLY TO BEGIN THE PROCESS OF RESURFACING THE ROTORS EVERY 10000 MILES. DOING SO IS NOT A SOLUTION TO THE PROBLEM, THIS IS JUST TREATING THE SYMPTOM OF A SERIOUS DESIGN FLAW AND SAFETY ISSUE. AGAIN, I CANNOT STRESS ENOUGH, THIS PROBLEM IS NOT JUST AN ANNOYANCE, IT IS A SAFETY ISSUE THAT COULD HAVE DRASTIC CONSEQUENCES IF NOT RESOLVED. PLEASE HELP WITH THE RESOLUTION OF THIS PROBLEM. THANK YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064112March 29, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, EQUIPMENT:MECHANICAL
I HAVE 47000 MILES ON MY 2001 JEEP GRAND CHEROKEE AND HAVE HAD TO REPLACE THE ROTORS TWICE. ONCE AT ABOUT 25000 MILES AND NOW AGAIN AT 47000 MILES. WHAT A RIP OFF. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064046March 28, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
2001 JEEP CHEROKEE LAREDO. TRANSMISSION VALVE BODY FAILED AT 43000 MILES AND NEEDED TO BE REPLACED. I WAS INFORMED BY THE SERVICE SHOP THAT CHRYSLER HAS AN ONGOING PROBLEM WITH THE TRANSMISSION BODY VALVES FOR THIS TYPE OF VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064891March 25, 2004
SEATS
THE DRIVER'S SIDE SEAT FOUNDATION BROKE AND CAME OF THE TRACK. THIS CAUSED THE SEAT TO START RECLINING BACKWARDS. THIS OCCURRED BECAUSE A WELD ON THE SEAT HAD FRACTURE. THE CONSUMER FEELS THE SEAT WOULD HAVE SEPARATED FROM THE STRUCTURE IN THE EVENT OF AN ACCIDENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063576March 22, 2004
AIR BAGS:FRONTAL
WHILE DRIVING 60 MPH DRIVER APPLIED THE BRAKES TO SLOW DOWN THE SPEED AND CONSUMER LOST CONTROL, CAUSING THE VEHICLE TO ROLE THREE TIMES. UPON IMPACT, THE AIRBAG DID NOT DEPLOY. DRIVER SUSTAINED MINOR INJURIES. *AK SEE EWR FIELD REPORT 000003L041001FP-SFYGRANDCHERO-0101-1424-06005.PDF
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10062593March 19, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN BRAKES ARE APPLIED THEY PULSATE AND A HIGH RATE OF SPEED CAUSE THE STEERING WHEEL AND VEHICLE TO SHAKE VIOLENTLY. THE BRAKES HAVE BEEN CHECKED AND ARE FINE BUT EACH TIME I HAVE TO GET THE ROTATORS TURNED AND THE PROBLEM SEEMS TO RESOLVE FOR SEVERAL THOUSAND MILES BUT EVENTUALLY IT RETURNS. I HAVE HAD THE ROTATORS TURNED 3 TIMES NOW AND THE PROBLEM HAS REAPPEARED AGAIN WITH THE ONLY ALTERNATIVE NOW IS TO HAVE THE ROTORS REPLACED. EVEN AFTER ROTATORS ARE REPLACED I HAVE BEEN TOLD BY MECHANIC'S THAT THE PROBLEM WILL STILL OCCUR DUE TO THE BRAKING SYSTEM CREATING TOO MUCH HEAT AND EVENTUALLY WHARPING THE ROTATORS AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060276March 3, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
FAILURE OF RADIATOR BECAUSE OF A FAULTY FAN ASSEMBLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060083March 1, 2004
EQUIPMENT, SERVICE BRAKES, HYDRAULIC
I AM THE ORIGINAL OWNER OF A 2001 JEEP GRAND CHEROKEE. AT 24K MILES, THE BRAKES VIBRATED SO BAD THAT I HAD TO APPLY SIGNIFICANT FORCE TO THE STEERING WHEEL TO MAINTAIN SAFE BRAKING. MY JEEP DEALER TOLD ME I HAD TO HAVE THE ENTIRE BRAKE SYSTEM REDONE-AND I DID- $600+ BILL. NOW 10K MILES LATER, THE BRAKES ARE AGAIN PULSING. THE DEALER NOW SAYS THE ROTORS NEED TO BE RESURFACE-SAME ONES THEY REPLACED 10K MILES AGO AND THAT THIS ISN'T COVERED UNDER WARRANTY. WHAT IS GOING ON? WHY NO RECALL? DOES SOMEONE NEED TO GET HURT IN AN ACCIDENT?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055592February 24, 2004
SEATS:FRONT ASSEMBLY:RECLINER
WHILE DRIVING AT 30 MPH, ANOTHER VEHICLE SKIDDED IN THE DIRECTION OF THE CONSUMER'S VEHICLE, WHEN THE CONSUMER TRIED TO AVOID AN COLLISION, THE CONSUMER LOST CONTROL OF THE VEHICLE AND SLID INTO A POLE. UPON IMPACT, THE DRIVER AND REAR SEATS FAILED WITHOUT WARNING. AS A RESULT, ALL THREE OCCUPANTS SUSTAINED BACK INJURIES. *AK *JB
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10053805February 24, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
WHILE DRIVING DRIVER HEARD A SHUTTER IN THE FRONT END. TOOK VEHICLE TO THE DEALER, AND DEALER REPLACED AND MACHINED THE CALIPERS. *AK *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058594February 20, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:DRUM
THE FRONT BRAKE ROTORS ON MY 2001 JEEP GRAND CHEROKEE WARPED AT 12,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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