Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10511899May 14, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID 12V527000 (AIR BAGS: INADVERTENT AIR BAG DEPLOYMENT) AND CONTACTED THE DEALER TO SECURE AN APPOINTMENT FOR RECALL SERVICE. THE DEALER ADVISED THE CONTACT THAT THE PARTS NEEDED TO COMPLETE THE REPAIR HAD NOT BECOME AVAILABLE. THE CONTACT WAS CONCERNED BECAUSE THE VEHICLE COULD NOT BE SERVICE WITHIN A REASONABLE TIME FRAME. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511713May 13, 2013
AIR BAGS
RECEIVED RECALL SEVERAL MONTHS AGO. DEALER SAYS PARTS HAVE NOT BEEN MADE AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510083May 6, 2013
AIR BAGS
2002 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG MODULE RECALL NOTICE AND SEEKS REIMBURSEMENT. *SMD THE CONSUMER STATED CHRYSLER FIRST INFORMED HIM, HE WOULD RECEIVE A REFUND WITHIN 60 DAYS, FROM THE TIME HE SENT THE INVOICE IN, BACK IN JANUARY. HOWEVER, WHEN THE CONSUMER CONTACTED CHRYSLER MONTHS LATER, HE WAS INFORMED, HE WOULD NOT RECEIVE A REFUND. RECALL # 12V527000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510370May 2, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE CONTACT CALLED THE DEALER AND THE MANUFACTURER IN AN ATTEMPT TO SCHEDULE AN APPOINTMENT FOR THE RECALL SERVICE HOWEVER, NEITHER COULD ADVISED THE CONTACT ON WHEN THE PARTS NEEDED TO COMPLETE THE SERVICE WOULD BECOME AVAILABLE. THE VEHICLE WAS NOT SERVICED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509851April 29, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED AFTER RECEIVING A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) THE CONTACT CALLED THE DEALER TO MAKE AN APPOINTMENT. THE DEALER STATED THE PART WAS NOT AVAILABLE TO REMEDY THE VEHICLE AND THEY HAD NO IDEA WHEN THE PART WOULD BE AVAILABLE. THE CONTACT STATED IT'S BEEN FOUR MONTHS SINCE THE CONTACT RECEIVED A RECALL NOTICE. THE CONTACT ALSO CALLED THE MANUFACTURER REGARDING WHEN THE PART WOULD BE AVAILABLE. THE MANUFACTURER ALSO DID NOT GIVE A DATE REGARDING WHEN THE PART WOULD BE AVAILABLE TO REMEDY THE VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ..UPDATED 09-18-13 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509647April 26, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE DRIVER AND PASSENGER SIDE FRONT AIR BAGS DEPLOYED INADVERTENTLY. THE AIR BAG WARNING LIGHT ILLUMINATED AS THE FAILURE OCCURRED. THE CONTACT SUSTAINED INJURIES TO THE RIBS, LEFT BREAST AND THE RIGHT ARM FROM THE AIR BAG DEPLOYMENT. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) AFTER THE FAILURE OCCURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 100, 000. UPDATED 10/18/13*LJ
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10509691April 26, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS: INADVERTENT BAG DEPLOYMENT) AND CONTACTED THE DEALER TO SECURE AN APPOINTMENT FOR RECALL SERVICE. THE CONTACT WAS ADVISED BY THE DEALER THAT THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT YET AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN ESTIMATED TIME FOR THE RECALL PARTS TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CURRENT MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508366April 16, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V527000 ( AIR BAGS) AND WAS VERY CONCERNED SINCE HE BELIEVED THE FAILURE SPECIFIED IN THE NOTICE WAS A VERY SERIOUS SAFETY ISSUE AND THE PARTS WERE NOT AVAILABLE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF HIS CONCERN BUT THEY WERE NOT ABLE TO PROVIDE A TIME FRAME OF WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 114,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508151April 14, 2013
AIR BAGS
RECIBI EL PRIMER "SAFETY RECALL M35/NHTSA-12V-527 AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE. EL DEALER ME REQUIERE LA SEGUNDA NOTICACION PARA PODER AREGLAR EL VEHICULO Y TODAVIA A LA FECHA DE HOY NO LE HE RECIBIDO YO HICE EL PRIMER COMPLAINT CON USTEDES EL DIA MARZO 2013 Y EL NUMERO DE COMPLAINT ES10503125. GRACIAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507259April 5, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, SHE DEPRESSED THE ACCELERATOR PEDAL BUT THE VEHICLE WOULD NOT ACCELERATE. WHEN THE VEHICLE RESPONDED, IT LURCHED FORWARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC STATED THE CATALYTIC CONVERTER WOULD HAVE TO BE REPLACED. AFTER THE REPAIR, THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 132,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507114April 4, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP CHEROKEE LAREDO. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 02V099000 (AIR BAGS). THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER THE RECALL BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT ALSO MENTIONED THAT THE NOTICE WAS RECEIVED 3 MONTHS AGO. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505546April 3, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS). THE MANUFACTURER WAS CONTACTED BUT WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PARTS TO BECOME AVAILABLE TO COMPLETE THE RECALL REPAIR, AS MENTIONED IN THE RECALL SUMMARY. THE CONTACT HAD NOT EXPERIENCED FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504781March 28, 2013
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I HAVE OWNED MY 2002 JEEP GRAND CHEROKEE LAREDO FOR 10 YEARS. I PURCHASED THE CAR NEW FROM LIBERTY AUTO CITY IN LIBERTYVILLE, IL. AT 80,000 MILES, I WAS LEAVING FOR SCHOOL WHEN I NOTICED MY DRIVER SIDE WINDOW HAD FALLEN INTO THE DOOR. WHEN I TRIED TO USE THE SWITCH TO RAISE THE WINDOW, IT DID NOT WORK. I TOOK THIS CAR TO THE DEALERSHIP, THEY KNEW RIGHT AWAY THAT I HAD A PROBLEM WITH THE WINDOW REGULATOR, AND THEY FIXED IT TO THE TUNE OF $400. THE DEALERSHIP KNEW WHAT IT WAS BECAUSE THEY HAVE FIXED SO MANY, AND THE NOVICE INTERNET SURFER WOULD BE ABLE TO SEARCH OUT THIS PROBLEM AND FIND A MYRIAD OF COMPLAINTS FROM GRAND CHEROKEE AND LIBERTY OWNERS ALIKE. I UNDERSTAND A CLASS ACTION LAWSUIT WAS FILED IN CALIFORNIA BY JEEP LIBERTY DRIVERS, AND JEEP HAS SINCE EXTENDED THE WARRANTY ON LIBERTY WINDOWS. JEEP REIMBURSED ME $300 OF THE $400 DOLLARS FOR THIS FIRST INCIDENT. NOW, LAST SUNDAY, I WAS LEAVING MY HOME TO WORK THE NIGHT SHIFT AT THE HOSPITAL, AND I NOTICED THE PASSENGER WINDOW WAS ROLLED ALL THE WAY DOWN - SURE ENOUGH, THE SAME THING HAPPENED TO THE OTHER WINDOW. I DROVE TO WORK IN A SNOW STORM WITH THE PASSENGER WINDOW ROLLED DOWN. NOW JEEP WILL NOT REIMBURSE ME FOR THE REGULATOR, WHICH AGAIN COST $400 TO REPLACE. AGAIN, MY NEW JEEP DEALERSHIP, FLETCHER AUTO IN COLUMBIA, MISSOURI, KNEW EXACTLY WHAT THE PROBLEM WAS BECAUSE THEY ALSO HAVE SEEN IT OFTEN WITH VEHICLES FROM THIS TIME PERIOD. I URGE YOU TO ACT TO CREATE A RECALL FOR THIS KNOWN DEFECTIVE PART THAT HAS CAUSED SIGNIFICANT TROUBLE AND EXPENSE. I WAS NOT IN DANGER, BUT I HAD TO BE AT WORK TO COVER MY SHIFT, SO I DROVE IN THE STORM AND HAD TO LEAVE MY CAR IN AN OPEN AIR UNGUARDED PARKING GARAGE WITH THE WINDOW DOWN ALL NIGHT. I BELIEVE JEEP SHOULD BE HELD ACCOUNTABLE FOR THIS. I APOLOGIZE FOR NOT PROVIDING MY VIN#, I AM ACTUALLY WORKING IN THE HOSPITAL RIGHT NOW FOR ANOTHER SHIFT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504614March 26, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE OCCUPANT RESTRAINT CONTROL MODULE WAS DEFECTIVE AND WOULD HAVE TO BE REPLACED BUT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 102,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503582March 19, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WOULD INTERMITTENTLY ILLUMINATE. IN ADDITION, THE ANTI-THEFT SYSTEM WOULD MALFUNCTION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS). THE CONTACT SPOKE WITH THE DEALER AND WAS ADVISED THAT THE PARTS NEEDED TO COMPLETE THE RECALL REPAIR WERE NOT AVAILABLE. THE DEALER WAS NOT ABLE TO PROVIDE A DATE IN WHICH THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 101,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503125March 15, 2013
AIR BAGS
I RECEIPT SAFETY RECALL M35/NHTSA 12V-527 ON FEBRUARY 2013, EVERY DAY CALL TO THE OFFICE DEALER AND SAID, I AM NOT RECEIPT THE PART. PLEASE CALL AGAIN. I HAVE PROBLEM BECAUSE THE AIRBAG WARNING LIGHT IS PERMANENT ON. THANK YOU SO MUCH FOR YOUR ATTENTION AND THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501977March 7, 2013
AIR BAGS
I WAS SENT A LETTER FROM CHRYSLER ABOUT MY JEEP GRAND CHEROKEE AIRBAG PROBLEM. IN NOVEMBER OF 2012 THIS VEHICLE, WHICH IS DRIVEN BY MY 20 YEAR OLD DAUGHTER, HAD THE AIRBAG LIGHT ILLUMINATE. I CONTACTED OUR MECHANIC HERE IN BEND, OREGON AND HE INFORMED ME THAT THE AIRBAGS WERE NOT FUNCTIONING AND THAT IMMEDIATE ATTENTION WAS NEEDED TO REPAIR THIS PROBLEM. I DID NOT ALLOW MY DAUGHTER TO DRIVE THE CAR AND HAD THE REPAIR MADE AT A COST OF ABOUT $500.00 DOLLARS. SHORTLY AFTER THIS REPAIR, I RECEIVED THE RECALL NOTICE FROM CHRYSLER AND TALKED TO MY MECHANIC WHO CONFIRMED THAT THIS IS EXACTLY THE REPAIR THAT WAS MADE. I SEND CHRYSLER THE REPAIR BILL AS THEY STATED ON THE RECALL FORM. TWO WEEKS AGO I RECEIVED A PHONE CALL FROM CHRYSLER INFORMING ME THAT THE PARTS ARE NOT AVAILABLE TO FIX THIS PROBLEM AND THEY ARE NOT SURE OF WHAT IS CAUSING THE PROBLEM, THEREFORE THEY WILL NOT BE REFUNDED FOR THIS REPAIR. CHRYSLER IS TRYING TO DELAY OR DENY THIS VERY SERIOUS SAFETY ISSUE AND I DO NOT APPRECIATE THE WAY THIS WAS HANDLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501219March 4, 2013
VISIBILITY/WIPER, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER, FRONT PASSENGER, AND REAR PASSENGER SIDE WINDOWS FAILED. THE CONTACT TOOK THE VEHICLE TO A MECHANIC AND WAS TOLD THAT THE MOTOR FOR THE WINDOWS FAILED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 63,000 AND THE CURRENT MILEAGE WAS 71,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501030March 2, 2013
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, VISIBILITY/WIPER
THE BLEND DOORS THAT CONTROL THE HEAT FOR DEFROSTING THE WINDSHIELD FOR SAFE CLEAR VISIBILITY BREAK ABOUT EVERY THREE YEARS. MY VEHICLE HAS HAD THIS HAPPEN THREE TIMES SINCE I BOUGHT THE CAR NEW. IT IS ALWAYS THE SAME THING THE NEEDS TO BE FIXED. PLASTIC MATERIAL THAT HOLD THE BLEND DOORS BREAK IN THE SAME SPOT. THE COST AVERAGES $ 1400.00 TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500916March 1, 2013
AIR BAGS
I RECEIVED A RECALL NOTICE APPROXIMATELY TWO MONTHS AGO SAYING THE VEHICLES AIR BAGS MAY DEPLOY WITHOUT NOTICE OR INCIDENT. I HAVE REPEATEDLY CALLED TO GET THIS CORRECTED AND HAVE BEEN TOLD THAT THE PART IS NOT AVAILABLE. I CALLED THE CHRYSLER HEADQUARTERS AND WAS TOLD THAT THE PART HAS NOT YET BEEN MANUFACTURED AND THERE IS NO TIMELINE FOR WHEN THE PART MAY COME IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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