Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10521063June 21, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED AFTER RECEIVING NOTIFICATION OF NHTSA CAMPAIGN I.D. NUMBER 12V527000 (AIR BAG), HE CALLED THE DEALER TO SCHEDULE AN APPOINTMENT FOR RECALL SERVICE. THE DEALER STATED THAT THEY DID NOT HAVE PARTS AVAILABLE TO REMEDY THE VEHICLE DEFECT. SIX MONTHS AFTER RECEIVING THE RECALL NOTIFICATION, THE MANUFACTURER STILL HAD NOT PROVIDED THE DEALER WITH THE NECESSARY PARTS TO REMEDY THE RECALLED VEHICLES. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520364June 18, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT BOTH THE AIR BAG AND ENGINE WARNING INDICATORS WOULD ILLUMINATE UPON STARTING THE VEHICLE. THE WARNING INDICATOR ILLUMINATED CONTINUOUSLY UNTIL THE VEHICLE WAS TURNED OFF. NHTSA RECALL CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) WAS ASSOCIATED WITH THE FAILURE. THE RECALL WAS SCHEDULED TO BEGAN IN APRIL OF 2013 AND THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519851June 14, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519560June 12, 2013
FUEL/PROPULSION SYSTEM
MY JEEP HAS A SAFETY RECALL A-02 SAFETY RECALL TO INSPECT YOUR VEHICLE'S VAPOR CANISTER VENT HOSE AND FUEL FILLER INLET CHECK VALVE, NEVERTHELESS I WAS TOLD BY A CHRYSLER DEALER IN MEXICO THAT IT DOES NOT APPLY TO MY GRAND CHEROKEE. I NEED TO KNOW IF THIS IS TRUE OR WHAT CAN I DO TO HAVE THIS ISSUE RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10516209June 11, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE COULD NOT PASS STATE INSPECTION DUE TO THE AIR BAG WARNING LIGHT BEING ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS UNABLE TO HAVE THE VEHICLE REPAIRED BECAUSE THE PART NEEDED TO PERFORM THE RECALL SERVICE WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED BUT COULD NOT PROVIDE A DATE IN WHICH THE PART WOULD BECOME AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 131,449.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10516020June 10, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE FOR REPAIRS UNDER NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAG). THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10516076June 10, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) AND STATED THAT THE PART REMAINED UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED THREE TIMES AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE RELATED TO THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515459June 6, 2013
AIR BAGS, SEAT BELTS, ELECTRICAL SYSTEM
SAFETY RECALL M35/NHTSA 12V-527 ORC MODULE AIRBAG LIGHT IS "ON" AND "SEAT BELT" LIGHTS. WARNING LIGHTS ARE ON AND DO NOT GO OFF. I TOOK THE CAR TO THE DEALERSHIP IN ROSWELL, N.M. AND THEY INFORMED ME THE PARTS WERE UNAVAILABLE AND THAT CHRYSLER WOULD CONTACT ME. TO DATE THIS HAS NOT HAPPENED. THE DANGER IS A INADVERTENT DEPLOYMENT OF THE FRONT AIRBAGS.. DAMAGE TO THE COMPUTER CHIP. THE PROBLEM HAS NOW INVOLVED THE SEAT BELT WARNING LIGHTS TO STAY "ON". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515557June 6, 2013
AIR BAGS
IT IS SIX MONTHS SINCE NOTIFICATION OF THE AND I HAVE YET TO RECEIVE THE PART. I HAVE CALL THE DEALERSHIP AND CHRYSLER AND NEITHER CAN TELL ME WHEN THE PART WILL BE AVAILABLE. THERE IS NO EXPLANATION ON WHY IT IS TAKING SO LONG TO GET THE PART. MY SEAT BELT AND AIRBAG LIGHTS ARE ON AND THIS NEEDS TO BE IMMEDIATELY RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515241June 5, 2013
AIR BAGS
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD THE CONSUMER HAS BEEN UNABLE TO GET THE RECALL RECTIFIED, DUE TO LACK OF PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515225June 5, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HOWEVER, THE MANUFACTURER STATED THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514847June 3, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) FIVE MONTHS AGO AND HAD NOT YET RECEIVED AN UPDATED NOTICE STATING A REMEDY. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514517May 31, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS). THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED BECAUSE THE PART NEEDED TO COMPLETE THE RECALL REPAIR CONTINUED TO REMAIN UNAVAILABLE FOR APPROXIMATELY FOUR MONTHS. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ..UPDATED 08-28-14 *BF THE CONSUMER STATED IT HAD BEEN OVER A YEAR LATER AND THE ISSUE STILL WAS NOT RESOLVED. UPDATED 09/08/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514012May 29, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE PARKED, THE AIR BAG WARNING LIGHT ILLUMINATED AS THE WARNING CHIME SOUNDED. THE VEHICLE WAS INCLUDED IN THE RECALL UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS), AND WAS TAKEN TO THE DEALER FOR RECALL SERVICE. THE CONTACT WAS THEN INFORMED THAT THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513884May 28, 2013
AIR BAGS
IN DECEMBER OF 2010 MY SIDE AIRBAGS DEPLOYED SPONTANEOUSLY WHILE TURNING INTO A SHOPPING CENTER IN WOODBRIDGE, VA. AFTER SURVEYING THE VEHICLE AND FINDING NO EVIDENCE OF ANY CRASH OR OTHER REASON FOR THE AIRBAG TO DEPLOY, I TOOK MY VEHICLE TO LUSTINE JEEP IN WOODBRIDGE, VA. THEY LOOKED OVER THE VEHICLE AND TOLD ME THAT IT COULD NOT HAVE HAPPENED THE WAY I DESCRIBED IT. AFTER FIGHTING WITH CHRYSLER THEY AGREED TO COVER SOME OF THE COST OF REPLACING THE AIRBAG. I WAS CHARGED $600 TOTAL. THEN IN NOVEMBER OF 2012 I LEARNED THAT JEEP WAS RECALLING GRAND CHEROKEES AND LIBERTYS IN MY VEHICLES AGE RANGE FOR EXACTLY WHAT I DESCRIBED HAPPENED TO ME IN 2010. SINCE THAT TIME I HAVE SPOKEN TO NUMEROUS PEOPLE FROM THE JEEP DEALERSHIP AND FROM CHRYSLER. I HAVE RECEIVED ONE RECALL NOTICE THAT TOLD ME I WOULD BE RECEIVING A SECOND NOTICE ONCE A VENDOR HAD BEEN FOUND TO PRODUCE THE NEW CORRECTIVE PART. I WAS ALSO TOLD THAT I COULD NOT REQUEST A REFUND OF THE $600 I WAS CHARGED UNTIL I GET THE SECOND NOTICE. I WAS TOLD TO EXPECT THE SECOND NOTICE IN MARCH OR APRIL OF THIS YEAR BUT THAT HAS NOT HAPPENED. IT IS NOW ALMOST JUNE AND CHRYSLER REFUSES TO ADDRESS THIS. I AM DRIVING AROUND A VEHICLE THAT COULD POP ITS AIRBAG AT ANY MOMENT AND I CANNOT GET CHRYSLER TO ADDRESS THE MONEY THAT WAS TAKEN FROM ME FOR A SAFETY ISSUE THAT THEY SHOULD HAVE TAKEN CARE OF IN 2010. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513077May 22, 2013
AIR BAGS, SERVICE BRAKES, ENGINE
CHRYSLER HAS ISSUED OVER 10 RECALLS ON MY 2002 JEEP GRAND CHEROKEE AND HAVE FAILED TO COMPLETE ANY OF THE REQUIRED RECALL SERVICE. THEY HAVE NOT RECEIVED ANY PARTS FROM THEIR SUPPLIERS TO REPLACE THE DEFECTIVE PARTS COVERED UNDER THE RECALL. THE AMOUNT OF AFFECTED VEHICLES ARE OVER 950.000 CHRYSLER HAS STILL FAILED TO RESOLVE ANY OF THE OUTSTANDING RECALLS ON MY VEHICLE, AND HAS NOT OFFERED SUBSTITUTE TRANSPORTATION AFTER 9 MONTHS THAT THE NUMEROUS RECALLS WERE ISSUED, AND NOT RESOLVED DUE TO ZERO AVAILABILITY OF REPLACEMENT PARTS. THIS IS A MAJOR SAFETY LIABILITY THAT CHRYSLER IS CONVENIENTLY IGNORING UPDATED 06/4/13*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513179May 22, 2013
AIR BAGS
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD THE CONSUMER STATED THE WAS AN ELECTRICAL SOUND COMING FROM THE DASHBOARD AREA IN THE VEHICLE. THE DEALER WANTED TO CHARGE THE CONSUMER $195 DIAGNOSTIC FEE. THE CONSUMER STATED NO ONE AT THE DEALER WANTED TO ASSIST HIM AND OPEN THE CASE NUMBER. ON MARCH 6, 2013, WHILE DRIVING, THE AIR BAGS INADVERTENTLY DEPLOYED. THE CONSUMER BLACKED OUT FOR A SECOND OR TWO, AND WAS HIT ON THE RIGHT REAR PASSENGER SIDE BUMPER. THE VEHICLE THEN SLID FORWARD AS HE TRIED TO AVOID HITTING THE LEFT SIDEWALL OF THE BRIDGE, IN WHICH THE VEHICLE WENT INTO A SPIN SIDE WAYS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10513177May 22, 2013
AIR BAGS
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO A DEFECTIVE AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD THE RECALL NOTICE STATED, THE PARTS WERE NOT AVAILABLE. AFTER THREE MONTHS OF NOT HEARING FROM ANYONE, THE CONSUMER CONTACTED THE DEALER, AND WAS INFORMED, THE PARTS WERE STILL NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513205May 22, 2013
AIR BAGS
THE CHRYSLER GROUP NOTIFIED ME JAN/FEB OF RECALL FOR A SECONDS NOTICE OF ACCIDENTAL FRONT AND SIDE AIRBAG DEPLOYMENT, THIS A DAY AFTER MY AIRBAG LIGHT TURNS ON. CALLED, GOT ON LIST ASAP, WAITED, CALLED REPEATEDLY, WILL NOT DRIVE. FOR AS THEY STATED IN NOTICED "WE ARE SINCERELY CONCERNED ABOUT YOUR SAFETY". SO I WAS AS WELL. I BOUGHT THIS VEHICLE FOR THESE OPTIONS SPECIFICALLY, AND NOT HAVE MY TWO SMALL CHILDREN IN A MID SEDAN SURROUNDED BY SUVS. SO HERE I AM, 4 MO LATER STILL MAKING MONTHLY PAYMENTS, INSURANCE, REGISTRATION, REJECTION STICKER (AIRBAG LIGHT) AND NO DRIVE. THIS IS A RIDICULOUS TIME PERIOD, I SHOULD AT LEAST BE ALLOWED TO HAVE THEM DISCONNECTED FREE OF CHARGE, FOR MY CAR INSURANCE WILL LIKELY RISE. BUT AT LEAST I COULD USE IT. ITS BASICALLY AN EXPENSIVE CD PLAYER WHEN I START IT UP ONCE A WEEK FOR ITS OWN GOOD! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512251May 15, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE PARKED, THE AIR BAG WARNING LIGHT ILLUMINATED AS THE WARNING CHIME BEGAN TO SOUND. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS UNABLE TO OBTAIN THE REMEDY BECAUSE THE PART NEEDED TO COMPLETE THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VEHICLE WAS NOT SERVICED PER THE RECALL NOR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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