Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10532924July 31, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) SEVERAL MONTHS AGO AND STATED THAT THE DEALER INFORMED HER THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532449July 29, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE VIN WAS NOT AVAILABLE. THE VEHICLE HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532485July 29, 2013
AIR BAGS, ELECTRICAL SYSTEM, SEATS
MY POWER STEERING WENT OUT, THE AIR CONDITIONER QUIT WORKING, THE AIR BAGS LIGHT WILL NOT GO OFF, HEADLIGHTS COME ON AND OFF WHEN NO ONE IS IN THE VEHICLE, THE ELECTRICAL SENSORS ARE INOPERABLE, AND THE HEATED SEATS GET TOO HOT, OR NOT WORK AT ALL. I HAVE YET TO RECEIVE ANY RECALLS FOR MY 2002 JEEP GRAND CHEROKEE OVERLAND. I WOULD LIKE TO KNOW WHY I HAVE NOT RECEIVED ANY RECALL NOTICES FOR THE PROBLEMS THAT HAVE PROMPTED CHRYSLER TO ISSUE RECALL NOTICES FOR ABOVE ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532542July 27, 2013
STEERING, SUSPENSION
DRIVING HIGHWAY SPEEDS, 65 MPH, HIT A SMALL BUMP ON THE ROAD AND THE STEERING WHEEL BEGAN TO SHAKE VIOLENTLY. I PURCHASED THE VEHICLE NEW IN EARLY 2002 AND THIS WAS THE FIRST INCIDENT. SINCE THEN THIS HAS HAPPENED SEVERAL MORE TIME. SUSPECT A WORN STEERING DAMPER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532117July 27, 2013
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
I WAS REAR ENDED IN MY '02 JEEP GRAND CHEROKEE. MY VEHICLE DOES HAVE A MANUFACTURED INSTALLED TRAILER HITCH. AFTER THE ACCIDENT, IT WAS APPARENT THAT THE GAS TANK WAS STILL HIT BY THE VEHICLE. THE HITCH DID NOTHING TO KEEP THE VEHICLE FROM GETTING TO THE TANK. THERE ARE VISIBLE GRAZE MARKS WHERE THE VEHICLE HIT THE HITCH AND PROCEEDED TO THE GAS TANK. STILL NOT FEELING SAFE FROM THE CHRYSLER RECALL THAT THE "HITCH" WILL PREVENT A FIRE HAZARD IF INVOLVED IN A REAR END ACCIDENT. CHRYSLER WILL NOT EVEN LOOK AT THE VEHICLE SINCE IT HAS A HITCH. PHOTOS ARE AVAILABLE UPON REQUEST. *TR..UPDATED 02/13/17 *BF UPDATED 08/08/2017*JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10531790July 25, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) SEVERAL MONTHS AGO AND STATED THAT THE DEALER DID NOT HAVE THE PARTS AVAILABLE FOR THE REPAIR. THE CONTACT STATED THAT THE EXPECTANCY FOR THE RECALL SERVICE HAD SURPASSED A REASONABLE TIME FRAME. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531780July 25, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT IT HAD EXCEEDED A REASONABLE TIME FOR THE RECALL SERVICE TO BE PERFORMED. THE MANUFACTURER ADVISED THE CONTACT THAT THE VIN LIST FOR THE AFFECTED VEHICLE HAD NOT YET BEEN COMPILED AND THEY WERE NOT ABLE TO ADVISE THE CONTACT IF HER SPECIFIC VIN WAS INCLUDED IN THE RECALL. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531481July 25, 2013
AIR BAGS
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE. *SMD THE CONSUMER STATED HE RECEIVED CONFLICTING INFORMATION REGARDING THE RECALL. THE FIRST TIME HE WAS INFORMED THE VEHICLE WAS NOT DEFECTIVE. LATER, HE RECEIVED A LETTER INQUIRING ABOUT THE STATUS OF THE VEHICLE, WHICH INDICATED, THERE WAS A PROBLEM. WHEN HE CONTACTED THE DEALER, HE WAS INFORMED, THE PARTS WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526156July 22, 2013
SEATS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE HEATED ELECTRIC SEATS WERE OVERHEATING ABNORMALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED UNDER NHTSA CAMPAIGN NUMBER: 09V117000 (SEATS). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525229July 16, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LAREDO. THE CONTACT WAS DRIVING 30 MPH WHEN THE FRONT BRAKES BEGAN SMOKING. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE BRAKE ROTORS, CALIBERS AND PADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 190,000. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10524815July 15, 2013
AIR BAGS
I RECEIVED A RECALL M35/NHTSA 12V-527 OVER SEVEN MONTHS AGO, AND THE LOCAL DEALERSHIP CONTINUES TO TELL ME TO KEEP CALLING BACK SINCE THE REPLACEMENT PARTS ARE "NOT AVAILABLE." BECAUSE THIS IS AN AIRBAG ISSUE, THIS IS UNACCEPTABLE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524452July 11, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED UPON ENGAGING THE IGNITION. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS), HOWEVER THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523920July 9, 2013
AIR BAGS
I HAVE NOT BEEN ABLE TO GET SERVICE FOR SAFETY RECALL M35/NHTSA 12V-527 AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523657July 8, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE STARTING THE VEHICLE THE AIR BAG WARNING INDICATOR ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS); HOWEVER, THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED YET THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE TO HONOR THE RECALL REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 8/12/13 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523783July 8, 2013
SEATS
HIT FROM BEHIND ,REARENDED,. FIRST IMPACT THREW ME FORWARD THEN HIT AGAIN 2ND IMPACT BROKE SEAT BACK AND I FELL BACK FLAT INTO BACKSEAT.. 2 TORN ROTATOR CUFFS AND SHOULDER BALL AND SOCKET DAMAGED DUE TO TRYING TO HOLD ONTO WHEEL AND MAINTAIN CONTROL OF CAR WHILE SEAT WAS COLLAPSING. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10523802July 8, 2013
SEATS
DRIVING MY CHILDREN HOME FROM NEW YORK ON THE 6TH OF JULY 2013, SOME WHERE ON THE TURNPIKE MY 16 YEAR OLD DAUGHTER COMPLAINED ABOUT THE HEATED SEAT BEING TO HOT. I TOLD HER THAT SHE SHOULD TURN IT OFF THEN, TO WITCH SHE REPLIED I ALREADY DID DAD BUT ITS STILL HOT. SHE DROVE THE REST OF THE TRIP WITH THE SEAT OFF. AS SOON AS WE COULD PULLED OVER TO TAKE A LOOK AT IT WE DID. WHEN WE TOOK A LOOK AT THE EFFECTED AREA IT LOOKED LIKE A TENNIS BALL SIZE BLISTER. JUST TO BE SAFE I HAD TO TAKE HER TO THE ER AND IT WAS A 2ND DEGREE BURN!! *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10523449July 6, 2013
AIR BAGS, POWER TRAIN, ELECTRICAL SYSTEM
THIS JEEP HAS FAILED ME IN EVERY WAY POSSIBLE. ITS UNSAFE AND UNRELIABLE. AT 68K THE TRANSMISSION WENT OUT IN THE MIDDLE OF A DANGEROUS HIGHWAY ALMOST WRECKED, JEEP SAID SORRY WARRANTY RAN OUT AT 65K. ALL 4 WINDOWS HAVE FELL OUT WITH A BANG, MULTIPLE SENSORS HAVE GONE OUT, RELAY SENSOR, ALL SHOCKS THAT HOLD UP HOOD AND LIFT GATES HAVE FAILED. RADIATOR SPRUNG A LEAK ON MONDAY AND PARKING BRAKE FAILED/BROKE/TOOK IT IN FOR THE AIRBAG CHECK ON MAY 16 TWO MONTHS AGO AND ITS IS ONE OF THE BAD ONES ..WAS TOLD PARTS WERE ORDERED. NOW THE LIGHT IS ON AND WONT GO OFF..WAS TOLD I HAVE NO AIRBAG AT ALL THAT WILL DEPLOY... VERY UNSAFE AND UNFAIR. NOW ITS INSPECTION TIME WITH THIS MESS AND NO FIX FROM JEEP. THEY NEED TO HANDLE THIS AND GET SUED...THEY HAVE PUT MY LIFE IN DANGER MANY TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522576July 1, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE STARTING THE IGNITION, THE AIR BAG WARNING INDICATOR ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE FAILURE RECURRED WHENEVER THE ENGINE WAS IN OPERATION. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS); HOWEVER THE PART WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522724July 1, 2013
AIR BAGS
NOTIFIED 1/3/13 OF RECALL M35/NHTSA 12V-527. CONTINUE TO EXPERIENCE AN ILLUMINATED AIRBAG DASH LIGHT BUT, TO DATE, HAVE NOT HAD AN INADVERTENT AIRBAG DEPLOYMENT. DEALER CONTINUES TO SAY THAT THE PROBLEM IS NOT ASSOCIATED WITH THE RECALL AND I SHOULD SIMPLY BRING THE CAR IN FOR REPAIR. MEANWHILE, AFTER MONTHLY CALLS, THE DEALER CONTINUES NOT TO HAVE THE REQUIRED PART FOR REPAIR AND OFFERS NO ASSURANCE OF WHEN THE PART WILL BE AVAILABLE. 6 MONTHS??? FOR AN 11 YEAR OLD CAR. THIS SEEMS AN INTENTIONAL DELAY AND BLATANT DISREGARD FOR THE REQUIREMENTS OF THE NTMVSA. ONE CAN ONLY GUESS AS TO THE NUMBER OF VEHICLES THAT WILL DROP OUT OF THE REPAIR POOL IF CHRYSLER IS ALLOWED TO DELAY INTERMINABLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521048June 21, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THEY RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) SEVERAL MONTHS AGO BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee