Jeep Grand Cherokee Complaints (2013)

805 consumer complaints on file.

#11672352July 9, 2025
ELECTRICAL SYSTEM, POWER TRAIN, VISIBILITY/WIPER
Was inspected @ my local garage. The tipm goes out and you lose turn signals, wipers, transfer case control ( locks in low gear) causes airbag light to go on. And Chrysler does not manufacture them anymore. Jeep had to be towed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663522May 28, 2025
ENGINE, UNKNOWN OR OTHER
There are several recalls on jeeps catalytic converter. I keep having on going issues with my grand jeep cherokee 2013. This vehicle should also have a recall like the others. This isn't cheap to fix. Can someone please help me with this on going issue with the catalytic converter. Engine light keeps coming on with the same code PO430.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660851May 14, 2025
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
I am reporting repeated safety-critical failures with my 2013 Jeep Grand Cherokee that have rendered the vehicle unreliable, dangerous, and now inoperable. I believe this vehicle suffers from a systemic electrical defect related to the Totally Integrated Power Module (TIPM)—a well-documented issue across Jeep models that causes starting failures, loss of power, and unpredictable behavior of vehicle systems. On [XXX], my vehicle failed to start. The starter clicks but does not engage. These symptoms align with known TIPM-related failures. Despite this, the authorized dealership (Madison Chrysler Dodge Jeep RAM) has refused to test the TIPM, insisting on replacing the starter without confirming the root electrical issue. This places consumers at risk of breakdowns without warning and reflects a pattern of ignoring known defects. My vehicle also has a history of major mechanical failures: Water pump, thermostat, and oil pressure unit replaced (Feb 2024) Rack and pinion, control arm, wheel hub replaced (Jul 2024) Rear brake caliper seized (Aug 2024) Radiator failure (Apr 2025) The vehicle remains with the dealership since 4/30/25. As of 5/14/25, I have received no update or repair. My case with Stellantis (Case [XXX]) has been met with repeated communication failures. I missed one call from the case manager on 5/8 and immediately returned it—leaving three voicemails over two business days and receiving no response. I was promised a callback by 5/13 and still have not heard back. These issues raise serious concerns regarding the safety and reliability of this vehicle. I am requesting the NHTSA investigate potential TIPM-related electrical defects and non-compliance with manufacturer responsibility to address safety defects. I do not believe it is safe for my vehicle to be returned to me in its current state, and I urge your agency to consider further action regarding this recurring and widespread defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658160May 1, 2025
ELECTRICAL SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle’s ECM or TIPM system appears to be malfunctioning, causing intermittent no-start conditions. The engine fails to turn over even though the starter clicks, and all electrical systems are functional. The issue is temporarily resolved by disconnecting and reconnecting the battery, suggesting a logic fault in the ECM or TIPM. The vehicle is available for inspection upon request. How was your safety or the safety of others put at risk? The vehicle fails to start without warning, potentially leaving occupants stranded without transportation. This can be dangerous in remote areas, severe weather, or emergency situations. A failure like this undermines confidence in the vehicle’s reliability and safe operation. Has the problem been reproduced or confirmed by a dealer or independent service center? The issue has been observed and temporarily resolved by resetting the battery. Research shows this is a known issue in similar Jeep models, referenced in TSB 08-007-14. The symptoms align exactly, but Jeep denies coverage because the VIN is not in the affected range. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet inspected by the manufacturer or third parties, though Chrysler/Jeep was contacted. They acknowledged similar issues exist but declined to assist based on VIN exclusion. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes. The engine wouldn’t crank, and diagnostic code P0113 (Intake Air Temp Sensor Circuit High Input) appeared. The vehicle was stationary when the issue occurred and has had prior history of similar electrical faults.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655163April 17, 2025
FUEL/PROPULSION SYSTEM
The V62 fuel pump recall was repaired in 2021. Recently this vehicle has had hard starts again, misfires, engine light came on. The vehicle was taken in to certified repair shop. The shop states cannot diagnose without tearing the only thing apart and a high expense. The shop believes it could be lifters or possibly cam but they are unsure even though the systems to this vehicle having a hard start and misfiring relates to this V62 fuel pump relay that is relates to the cam shaft sensor and causes hard starts and misfires. The car is not driveable more than a short distance. The vehicle is unsafe to drive due to the fact you do not know when this vehicle will stall or start again. The V62 recall pet fuel pump relay has malfunctioned. This part was repair but is a faulty part, a lemon, and the manufacturer should be standing behind this part and their product. I have discussed this with the repair shop and Chrysler/Jeep and now pursing with you due to the safety of this vehicle, the defective recall part, and the fact the manufacturer needs to stand behind their product.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654052April 11, 2025
UNKNOWN OR OTHER
While driving my 2013 JEEP Grand Cherokee on [XXX] the passenger side front headrest deployed with no warning. There was a passenger in the seat at the time of the deployment. My local Jeep dealership stated the headrest wasn't covered by warranty even though an extended warranty letter was sent that there was a known issue with the headrest. There are NO warning lamps, messages or other symptoms of the problem prior to the failure. Once the headrest deploys it CAN'T be reset. The local JEEP dealership is unable to inspect or repair UNTIL the headrest deploys. The driver side headrest MAY STILL DEPLOY. This issue can cause an accident, injury, or worse. I had to pay for a repair of a known issue that I could take no preventive action. A call to Chrysler resulted in no resolution or reimbursement of $1,250.23 I paid. I have the deployed headrest. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651189March 27, 2025
SEATS
Front passenger side headrest clips faulted causing the headrest to eject. Took it to the dealership and was quoted over $1,000 parts and labor for replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647289March 10, 2025
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
No dome light no vanity or sunroof power but when I open the door the dome lights come on. When I shut the door n try to press the lights to turn them on they does not come on. My sunroof will not open at all also my sunroof certain will not close many jeep owners i talk to say it a serious problem with jeep manufacturers i just bought this 2013 jeep grand Cherokee 2 months ago
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647178March 8, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
I was driving down a hill, came to a stop, and it died. I put the car in park, and turned it off and on. There were no messages on the dashboard. The car started, so I took a left turn and suddenly the car stopped moving. The RPM went up, but the car didn't drive. It kicked back and it finally started driving but with the car hesitating. I was in the middle of a very busy intersection. The car died 3 times yesterday, and today it died 2 times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645738March 1, 2025
ELECTRICAL SYSTEM
The Jeep Grand Cherokee Overland starts upon pressing the ignition button, and will shut off when I try to put it in reverse. Some days it will shut back off immediately after cranking it up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617864October 3, 2024
FUEL/PROPULSION SYSTEM
On my way to work and the vehicle stalled. I was able to move the vehicle, however, I reached out for assistance in the recall. Unable to get a dealership to fix the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611208August 27, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH and slowing for traffic, the brake pedal was depressed; however, the brake pedal was firm. The contact stated that added force was needed to depress the brake pedal to slow the vehicle. The contact almost had to pull onto the shoulder since the vehicle was not slowing as needed. The contact stated that the word "BRAKES” in red was displayed on the instrument panel. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the Ready Alert Braking System had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact was advised by the mechanic that the failure was possibly related to NHTSA Campaign Number: 14V104000 (Service Brakes, Hydraulic); for the hard brake pedal; however, the VIN was not included. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609699August 20, 2024
ELECTRICAL SYSTEM
The timp started melting and almost caught fire. Luckily I caught it when if first started and am getting it replaced.. after reading this is a common issue I am relieved my car didn’t catch fire. Please address this with Jeep. This is dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609705August 20, 2024
SEATS, AIR BAGS
Passenger seat headrest exploded and hit my wife in the head/ear/neck and now she is in a lot of pain. This is the most random thing I have ever seen. My wife and daughter were driving through a parking lot going 4mph and the headrest just exploded. The plastic pieces holding the springs back broke and let the headrest fly forward into my wife’s head/ear/neck
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11607712August 10, 2024
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Transmission overheating, thermostat rationality, gear ratio error in 1st, control circuit, oil leak.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607177August 8, 2024
UNKNOWN OR OTHER
The axles are all simultaneously rotting to dust. Manufacturer should’ve included grease and a cap.. no reason all 4 of my tires should be in the verge of falling off. A bit of a safety concern id say. Could’ve been easily prevented. Had a mechanic of 50 years tell me he’s never seen axles in such bad condition. I can’t even replace them myself due to the amount of rust that has replaced the bolts. No where else on the jeep has that much rust. From the hour of research I put in, I learned it’s an extremely common issue with the jeeps and in fact the 2017s were recalled for a similar issue. Seems like the 2013s should’ve been included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603765July 22, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Ok [XXX] 1:30 pm we got into car to go to lunch started driving and smoke started coming from the headliner and smelled like burning plastic on driver side near visor, smoke filled the car we were able to roll down windows and able to stop the car. The area continued to emit smoke and area on headliner felt hot. After Turing the car off the smoke/ fire continued and Had to locate the battery under passenger seat to disconnect power. Extremely stressful and scary situation as we have grandchildren and an elderly mother that we care for. I called Chrysler on 7/16/2024 spoke with Kayla she gave me a case number and informed me I would receive a phone call. I never got a call, so I called today 7/22/24 spoke with Ash she informed me this is not under warranty and my call was sent to a survey . I called back spoke with Druba she told me I can expect a call within 24-48 hours . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11601189July 11, 2024
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
My vehicle while I am driving completely stalls on me and I have to wait at least 45 minutes to turn my vehicle on. In 2001 Jeep was forced to do a recall however the situation is still the same with the jeeps stalling. This is a situation that can be life threatening when on a highway if an accident occurs.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11593528June 10, 2024
FUEL/PROPULSION SYSTEM
We were traveling at approx 75 mph on [XXX] in Georgia when the Jeep completely stopped and shut off - lost all power and we had to coast to the shoulder. Thankfully no one was close behind us. The power steering went out and we could not start it back up. We had to get it towed twice to a Jeep dealership for diagnosis. Was told the fuel pump relay needed to be replaced bc of active recall, but that also both fuel pumps had to be replaced. Said that those are the reasons why Jeep wouldn't run. Called Jeep Customer Care and was advised to have the dealership repair, pay for the fuel pumps and then turn in cost under Case #[XXX] and they would reimburse for the parts and labor of the fuel pumps. The cost totaled over $3000 for the 2 pumps and labor and it could take 2 weeks. Told the dealer that we live in Virginia and asked for a loaner or rental car. They said they can't provide either. So we had to rent a car and drive back to Virginia. Then had to rent a car to drive back to Georgia to pick up the Jeep. The Service Rep was not very helpful and was actually very rude along with the service tech who did the repairs. He purposely wrote on our paperwork that the fuel pumps didn't go bad bc of the fuel pump relay so that we would not get reimbursed. But research shows that the faulty fuel pump relay does indeed damage the fuel pumps. After spending over $4k between repairs and additional costs caused by this recall issue, I filed the claim as I was told to do through Jeep Customer Care. They denied it saying that since the service tech specifically wrote that it wasn't the fault of the recalled part, they weren't going to pay it. We were told to have the dealer replace the pumps which we could have done ourselves had we known they would deny our claim. We did what Jeep Customer Care told us to and then they denied our claim anyway. We could have been seriously hurt and this wasn't the first time the Jeep had done this. They refuse to respond to my emails now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588402May 13, 2024
FUEL/PROPULSION SYSTEM
fuel pump issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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