Jeep Grand Cherokee Complaints (1997)

991 consumer complaints on file.

#10786919October 29, 2015
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH AND HAULING A TRAILER, THE TOW HITCH FRACTURED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE HITCH NEEDED TO THE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS PREVIOUSLY INSPECTED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000. .....UPDATED 01/27/16 *BF *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783827October 20, 2015
ENGINE, STEERING
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE DRIVING AT 45 MPH, THE POWER STEERING FAILED. IN ADDITION, WATER SPILLED FROM THE VEHICLE'S WATER PUMP. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 210,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783313October 19, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE CONTACT MENTIONED THAT THE VEHICLE WOULD HAVE TO BE GIVEN SOME TIME BEFORE IT COULD RESTART. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED BUT THE FAILURE CAUSED WAS UNKNOWN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781366October 12, 2015
VISIBILITY/WIPER
IS IT COMMON FOR THE BLOWER MOTOR RESISTOR CONTROL MODULE TO GET HOT WHEN IN USE. THE BLOWER MOTOR STOP WORKING, AND I THOUGHT IT WAS THE RESISTOR THAT HAS GONE BAD, BR TESTING THE CONTINUITY STILL OK, PLUGS, WIRES OK. BUT THIS WAS WHAT I DID. I DIRECTLY HOOKED THE BLOWER MOTOR TO THE BATTERY AND IT KICKED OFF, I THEN RECONNECTED THE PLUG ....TO THE BLOWER MOTOR BACK (THE RESISTOR MODULE STILL PLUGGED IN) AND TURN ON THE A/C AGAIN. IT CAME ON ALRIGHT AT DIFFERENT SPEEDS, BUT THE UNIT (RESISTOR) BECAME SO HOT TO TOUCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763637September 21, 2015
STRUCTURE, FUEL SYSTEM, GASOLINE
CONSUMER WRITES IN REGARDS TO DEALERSHIP NOT ABLE TO COMPLETE VEHICLE HITCH REPAIRS, DUE TOT HE AGE OF THE VEHICLE. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764610September 17, 2015
SERVICE BRAKES, STEERING, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1997 JEEP CHEROKEE. AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE), THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. IN ADDITION, THERE WAS EXCESSIVE SMOKE COMING FROM THE TIRE AND RIM ON THE FRONT PASSENGER SIDE. THE CONTACT SMELLED A BURNING ODOR. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE BRAKING SYSTEM FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 141,501.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10764068September 16, 2015
POWER TRAIN, FUEL/PROPULSION SYSTEM, STRUCTURE
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE VEHICLE WAS ALSO INCLUDED IN TWO OTHER RECALLS THAT THE DEALER DID NOT MENTION FOR YEARS NOR DID THEY EXPLAIN THE REASON THE REPAIRS WERE NOT COMPLETED FOR NHTSA CAMPAIGN NUMBERS: 02V053000 (POWER TRAIN) AND 97V194000 (FUEL SYSTEM, GASOLINE). THE CONTACT WAS NOT EXPERIENCING A FAILURE. UPDATED 12/03/15*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763705September 14, 2015
FUEL/PROPULSION SYSTEM, STRUCTURE
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. UPDATED 11/20/15*LJ UPDATED 1/14/2016*JS *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762953September 10, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE DRIVING AT APPROXIMATELY 20 MPH, THERE WAS A FUEL ODOR COMING FROM THE VEHICLE. THE CONTACT DISCOVERED FUEL LEAKING FROM THE FUEL TANK. THE CONTACT MENTIONED THAT THE FUEL GAUGE INDICATED LOW FUEL LEVELS IMMEDIATELY AFTER REFUELING. IN ADDITION, THE LOW FUEL WARNING LIGHT ILLUMINATED ON NUMEROUS OCCASIONS CAUSING THE CONTACT TO REFUEL THE VEHICLE OFTEN. THE VEHICLE WAS INSPECTED BY A CERTIFIED MECHANIC WHO STATED THAT THE FAILURE WAS DUE TO THE PLASTIC FUEL LINE. THE CONTACT ALSO STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 210,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760396August 31, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE COIL SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 169,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759998August 28, 2015
FUEL/PROPULSION SYSTEM, STRUCTURE
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE CONTACT FELT THAT THE RECALL REMEDY WOULD FAIL TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT IF THE VEHICLE WERE INVOLVED IN A CRASH FROM THE REAR, THE TRAILER HITCH WOULD NOT PROTECT THE FUEL TANK. THE CONTACT WAS CONCERNED FOR HIS SAFETY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750180August 20, 2015
FUEL/PROPULSION SYSTEM
MY JEEP WAS RECALLED FOR GAS TANK PROBLEMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748018August 12, 2015
STEERING, WHEELS
DRIVING ABOUT 50MPH AND THE FRONT END FELT LIKE IT WAS COMING APART. STEERING WHEEL SHAKING BAD AND WHEELS FELT WOBBLY. I HAVE HAD THIS PROBLEM BEFORE AND NOTICEABLY WHEN I HIT A BUMP OR POTHOLE AT OR ABOVE 45MPH. WHAT SCARED ME THE MOST I WAS COMING UP ON TRAFFIC AND HAD TO BRAKE. BRAKING WHILE THE VEHICLE IS WOBBLY IS VERY SCARY AND FEELS AS IF THE WHOLE THING IS COMING APART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747365August 12, 2015
FUEL SYSTEM, GASOLINE, STRUCTURE
1997 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO DEALERSHIP UNABLE TO COMPLETE VEHICLE FRAME CORROSION RECALL. *SMD ACCORDING TO THE INVOICE, THE VEHICLE HAD FRAME CORROSION. THE FRAME BOLT WAS DISLODGE INSIDE FRAME AND THE DEALER WAS UNABLE TO REMOVE IT, TO MOUNT THE HITCH.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747904August 11, 2015
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE TRAVELING APPROXIMATELY 50 MPH, THERE WAS A VIOLENT SHAKING AND VIBRATION THAT WAS PROGRESSING IN THE FRONT OF THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHO REPLACED THE FRONT BALL JOINTS AND THE FAILURE RECURRED WITH EXTREME WOBBLING AND THE FRONT SUSPENSION WAS UNSTABLE. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL AND THEN THE CONTACT WAS ABLE TO RESTART THE ENGINE. THE CONTACT STATED THAT A TECHNICIAN DROVE THE VEHICLE AND INDICATED THAT THERE WAS AN EXTREME CASE OF WOBBLING AND THAT THE VEHICLE WAS NOT SAFE TO DRIVE AND NEEDED TO BE FURTHER DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747334August 10, 2015
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
ON JANUARY 18TH 2014 I WAS PARKED ON THE SIDE OF THE ROAD. THE ROADS WERE SOMEWHAT ICY AND MY JEEP WAS REAR ENDED BY A 2005 HYUNDAI SANTA FE. THE DAMAGE SUSTAINED TO THE JEEP INCLUDED A BENT BUMPER AND BENT FRAME, RESULTING IN THE FRAME BEING PUSHED UP AGAINST THE FUEL TANK, CAUSING THE FUEL PUMP TO BECOME FAULTY AND A SLIGHT AMOUNT OF FUEL TO LEAK OUT FROM THE TOP. THERE IS A CURRENT RECALL ON THIS MODEL YEAR GRAND CHEROKEE DUE TO A POTENTIAL FIRE BEING CAUSED FROM REAR-END COLLISIONS FROM THE GAS TANK; HOWEVER I DID NOT BECOME AWARE OF THE RECALL UNTIL AFTER THE ACCIDENT OCCURRED. CHRYSLER'S POOR HANDLING OF THE RECALL AND THEIR POOR NOTIFICATION SYSTEM MADE IT SO THAT THE JEEP WAS NOT ABLE TO BE PROPERLY REPAIRED. NOW, BECAUSE OF THE DAMAGE, THE RECALL FIX WILL NOT BE ALLOWED TO HAPPEN BECAUSE THE REAR BUMPER AND FRAME RECEIVED DAMAGE. THE VEHICLE, AS OF NOW, HAS YET TO BE REPAIRED. I CONTACTED CHRYSLER WITH THIS ISSUE AND THEY INDICATED TO ME THAT THERE IS NO PROOF THE DAMAGE COULD HAVE BEEN PREVENTED, IF THE RECALL FIX HAD HAPPENED. I WOULD LIKE TO GET THE VEHICLE FIXED, HOWEVER FINANCES PREVENT IT FROM DOING SO. BECAUSE OF THIS, THE RECALL FIX WILL NOT BE ABLE TO HAPPEN. I FEEL AS THOUGH IF CHRYSLER BETTER HANDLED THIS RECALL AND MADE THE FIX AVAILABLE PRIOR TO 2014, THE DAMAGE SUSTAINED TO MY JEEP WOULD HAVE NOT OCCURRED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10745134July 30, 2015
STEERING
WHILE DRIVING ON THE INTERSTATE, I HIT A BUMP AND MY JEEP STARTED SHAKING VIOLENTLY. I HAD TO PULL OFF THE SIDE OF THE ROAD TO MAKE IT STOP. EVERY TIME I HIT A SMALL BUMP THIS HAPPENS ONLY GOING ABOVE 55. HITTING THE BRAKES DOES NOT WORK, YOU HAVE TO SLOW DOWN TO ABOUT 40 TO GET IT TO STOP. THIS IS UNSAFE WHEN YOU ARE ON A HIGHWAY AND THE SPEED LIMIT IS 65 OR 70.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744379July 28, 2015
STEERING
WHILE TRAVELING AT HIGHWAY SPEED A TOTAL/VIOLENT LOSS OF STEERING CONTROL OCCURRED CAUSING VEHICLE TO SLAM INTO THE LEFT GUARD RAIL AND SPIN OUT. ANTI LOCK BRAKES HAVE ALSO GONE OUT ON THIS VEHICLE CAUSING ANOTHER ISSUE AND EXPENSIVE REPAIR. THE TRANSMISSION HAS GONE OUT AND HAS BEEN EXPENSIVELY REPLACED. THIS IS A DANGEROUS LEMON.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10744408July 28, 2015
FUEL/PROPULSION SYSTEM
WHILE DRIVING ON THE INTERSTATE FOR SEVERAL HUNDRED MILES THE GAS TANK STARTED SPRAYING GASOLINE UP THE BACK OF THE VEHICLE AND IT WAS DETERMINED THAT THE EXHAUST PIPE HAD MELTED A HOLE IN THE TANK AND CAUSED THE TANK TO LEAK. LUCKILY HUSBAND IS MECHANIC AND KNEW WHAT TO DO TO KEEP VEHICLE FROM CATCHING FIRE. GAS TANK AND EXHAUST WAS REPLACED BY OWNER BEFORE KNOWLEDGE OF FAULTY GAS TANK ISSUES. ALSO LATER I RECEIVED A RECALL TO INSTALL A HITCH AND DEALER SAID THEIR WERE NONE AVAILABLE. WAITED A YEAR FOR HITCH. THINK IT IS UNFAIR THAT BECAUSE I WAS PERSISTENT AND GOT RECALL FIXED THAT MY VEHICLE WILL NOT RECEIVE THE INCENTIVES THAT ARE CURRENTLY BEING OFFERED. I HAVE ALL DOCUMENTATION OF REPLACING GAS TANK IN 2013 AND RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743813July 27, 2015
SUSPENSION
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE DRIVING AT 50 MPH, THE FRONT END OF THE VEHICLE STARTED TO VIBRATE. THE CONTACT STATED THAT WHEN THE SPEED INCREASED OVER 60 MPH THE VIBRATION STOPS. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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