Jeep Grand Cherokee Complaints (2001)

883 consumer complaints on file.

#10292732November 18, 2009
VISIBILITY, VISIBILITY:REAR WINDOW WIPER/WASHER
2001 JEEP GRAND CHEROKEE DUAL CLIMATE CONTROL HEATER AND DEFROST ONLY WORKS ON ONE SIDE OF VEHICLE. THE DEALER SAYS IT WILL COST $1200.00 TO DIAGNOSE AND REPAIR THE BLEND DOORS ON THE SYSTEM. WITH NO HEAT FOR DEFROST ON ONE SIDE OF THE VEHICLE THIS COULD BE A POTENTIAL EXTREME HAZARD FOR VISIBILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292216November 15, 2009
VISIBILITY
NO DEFROST IN 2001 JEEP GRAND CHEROKEE - NO HEAT EITHER. BUT LACK OF DEFROST IS A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290227October 29, 2009
SEATS
DRIVERS SIDE SEAT BRACKETS BROKEN. VERY DANGEROUS TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10287446October 14, 2009
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
I OWN A 2001 JEEP GRAND CHEROKEE WITH DUAL CLIMATE CONTROL. WHENEVER I TRY AND USE THE HEAT IT DOES NOT WORK, I HAVE NO FRONT DEFROST FOR MY WINDSHIELD. THE ONLY AIR COMING OUT OF MY HEATING SYSTEM IS COLD AIR. IT IS BECAUSE OF A FAULTY BLEND AIR DOOR. THIS CAN BE A DANGEROUS PROBLEM IF IN THE COLD WEATHER THE WINDSHIELD FOGS UP, THERE IS NO WAY TO DEFROST IT. VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286170October 3, 2009
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER
2001 JEEP GRAND CHEROKEE BLEND DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284117September 16, 2009
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I OWN A 2001 JEEP GRAND CHEROKEE LIMITED AND THOUGH THE BLOWER MOTOR WORKS THE DUAL HEATER/ BLEND DOORS STOPPED WORKING. IT WAS A COOL NIGHT IN MICHIGAN AND THE WINDSHIELD QUICKLY FOGGED UP WITH NO LUCK OF CLEARING UP BECAUSE OF THE MALFUNCTION. I IMMEDIATELY ROLLED THE WINDOW DOWN AND HAD TO DRIVE HOME WITH MY HEAD STICKING OUT OF THE WINDOW TO SEE. ALSO THE NEXT MORNING ON A SUNNY DAY THE SAME EVENT HAPPENED WITH THE WINDOWS FOGGED AND SUN DIRECTLY SHINING ON ME I COULD NOT EVEN SEE ONE THING. A PERSON COULD WIPE THE INSIDE OF THE WINDOWS OFF WITH LITTLE IMPROVEMENT OF VISIBILITY. I HAD TO IMMEDIATELY PULL THE VEHICLE OVER FOR FEAR OF HITTING SOMEONE OR ANOTHER CAR DISCONTINUED DRIVING IT. THIS IS SUCH A DANGEROUS FAILURE. I DISCUSSED IT WITH AN AUTOMOTIVE ENGINEER AND WAS TOLD IT IS DEFECTIVE PART IN ENGINEERING BY CHRYSLER. BECAUSE OF THE SAFETY ISSUE HERE SHOULD NOT THIS BE RECALLED! EVEN THOUGH I REPLIED NO TO YOUR 4 QUESTIONS ON THE RIGHT THE REALITY IS A YES COULD BE APPLIED TO 3 OF THE 4 IF I CONTINUED TO DRIVE THE JEEP GRAND CHEROKEE WITHOUT A DOUBT. I RECOGNIZED IMMEDIATELY THE DANGER OF THIS SITUATION TO MYSELF AND OTHERS ON THE ROAD AND PULLED OVER WITHOUT HESITATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282716September 2, 2009
SEATS
DRIVER'S SIDE SEAT BROKEN IN 2001 JEEP GRAND CHEROKEE. INITIALLY THE SEAT STARTED WITH A METALLIC GRINDING SOUND. THEN THERE WAS A SLIGHT SNAP. NOW THE SEAT ROCKS BACK AND FORTH AND SIDE-TO-SIDE. WE HAVE NOT BEEN ABLE TO CORRECT THE PROBLEM DUE TO THE INABILITY TO FIND REPLACEMENT PARTS. THE DEALER FIX IS ENTIRELY TOO COSTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281794August 26, 2009
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT A PIECE OF PLASTIC HAS MELTED INSIDE THE AIR CONDITIONER WHICH CAUSED IT FROM OPERATING PROPERLY. THE DUAL SYSTEM MALFUNCTIONED AND THE CONTACT HAS NEITHER AIR CONDITIONING NOR HEAT. THE REPAIR ADVISED THE CONTACT THAT THE REPAIR COST WOULD BE APPROXIMATELY $1000. THE CURRENT MILEAGE WAS APPROXIMATELY 108,000 AND THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10281460August 23, 2009
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I PURCHASED A 2001 JEEP GRAND CHEROKEE, AND A FEW WEEKS LATER I GOT UP IN THE MORNING AND IT WAS COLD SO I TURNED ON MY HEATER. UNFORTUNATELY I GOT NO HEAT. IT TURNS OUT THAT THE BLEND DOORS ON MY VEHICLE WERE BROKEN. AFTER MUCH RESEARCH, I FOUND OUT THAT THIS IS ONE OF THE ABSOLUTE MOST COMMON PROBLEMS WITH THE VEHICLE. NOW IF IT WERE JUST A COMFORT ISSUE, I COULD LEARN TO LIVE WITH IT, BUT THE FACT OF THE MATTER IS THAT THE DEFROSTERS RUN THROUGH THE HEATER CORE. THEREFORE IS THE BLEND DOORS ARE BROKEN, YOU HAVE NO WAY TO CLEAR YOUR WINDSHIELD. SINCE I LIVE IN UTAH, THIS IS A VERY IMPORTANT FEATURE TO HAVE. ALTHOUGH THIS IS ONE OF THE MOST COMMON PROBLEMS WITH THESE VEHICLES, THERE WAS NEVER A RECALL MADE. THOUSANDS OF PEOPLE WILL END UP HAVING TO PAY A DEALERSHIP $1500 TO FIX THEIR DEFECTIVE PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280318August 13, 2009
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE MAKING A RIGHT TURN AT 30 MPH, THE STEERING MADE A NOISE. SHE TOOK THE VEHICLE TO THE REPAIR SHOP AND THE MECHANIC STATED THAT THE GEAR BOX FAILED. THE MECHANIC REPLACED THE GEAR BOX ASSEMBLY AT THE COST OF $329.83. THE MANUFACTURER STATED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 01V007000 (STEERING:GEAR BOX (OTHER THAN RACK AND PINION). THE FAILURE MILEAGE WAS 67,657 AND CURRENT MILEAGE WAS 67,757. UPDATED 09/23/09. *LJ UPDATED 09/23/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279293August 4, 2009
SEATS
MY DRIVER'S SEAT STARTED TO FEEL LOOSE AND TILTED TOWARD THE RIGHT AND WAS SQUEAKING. IT WAS LIKE THAT FOR A FEW MONTHS AND THIS PAST WEEKEND, I HEARD A POP AND THE BRACKET THAT HOLDS MY SEAT TO THE FLOOR TRACKS BROKE. IT IS NOW ONLY SUPPORTED BY THREE WELDS AND THE SEAT TILTS EVERY TIME I TURN A CORNER, ACCELERATOR OR BRAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278575July 28, 2009
SEATS
NOTICED SLIGHT SEAT MOVEMENT DURING OPERATION. SEAT FAILED WHILE DRIVING (FRONT LEFT BRACKET AREA OF DRIVER SEAT.) TEMPORARY FIX BY FOLDING REAR SEAT TO SUPPORT DRIVER SEAT FROM FALLING BACK. BOLTED FRONT PART OF SEAT BACK TOGETHER, HELD FAIRLY. RIGHT REAR PORTION NEAR SEAT BACK BROKE SHORTLY AFTER, UNABLE TO REPAIR. SEAT ROCKS FROM SIDE TO SIDE, IS LEANED TO THE RIGHT, AND LEANS TO THE REAR. ORIGINAL SEAT STILL IN USE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278177July 24, 2009
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BRAKE LINE WAS ROTTED OUT AND EXTENDS THROUGH THE FUEL LINE. HE DOES NOT KNOW IF THE FUEL LINES ARE DAMAGED. THE CHRYSLER MANUFACTURER STATED THAT THE VEHICLE WAS SUBMERGED IN WATER, WHICH WAS THE CAUSE OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS PURCHASED BRAND NEW. IF IT WAS SUBMERGED INTO WATER, THE DEALER SOLD IT TO HIM AFTER THE FACT. THE DEALER STATED THAT THE VEHICLE HAD NOT BEEN SUBMERGED IN WATER AND WOULD NOT REPAIR THE ISSUE. THE FAILURE MILEAGE WAS 51,544.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277956July 22, 2009
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2001 JEEP GRAND CHEROKEE, WINDOW REGULATOR FAILED AND WINDOW WILL NOT CLOSE. MY SON'S CAR WITH MY GRAND KIDS. MY SON HAS IDENTIFIED NUMEROUS SIMILAR FAILURES ON OTHER CHEROKEES. THE FAILURE OCCURS SUDDENLY AND HAD IT BEEN INCLEMENT WEATHER, COULD AFFECT DRIVERS ABILITY TO CONTROL VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275984July 7, 2009
SEATS
THE DRIVER'S SEAT FRAME FAILED. PRIOR TO INVESTIGATING WHY THE SEAT BACK WOBBLED AND DID NOT OFFER SUPPORT WHILE DRIVING. I CONTACTED THE LOCAL JEEP DEALER WHERE THE UNIT WAS PURCHASED. THEY TOLD ME I NEEDED A NEW SEAT FRAME ASSEMBLY. I ASKED IF THERE WERE ANY COMPLAINTS OR RECALLS, THEY REPLIED WITH "NONE". THE VEHICLE IS PRIMARILY DRIVEN BY MY WIFE AND HAS ONLY 45,000 MILES AND CHANGE ON IT. THE DEALER TOLD ME THE COST OF THE SEAT FRAME ASSEMBLY WOULD BE ABOUT $1200 NOT INCLUDING LABOR TO REMOVE THE COVERING AND REPLACE THE FRAME. ETC. THE DEALER OFFERED NO FINANCIAL ASSISTANCE SAYING THAT THE VEHICLE WAS OUT OF WARRANTY. I TOOK THE VEHICLE TO A LOCAL REPAIR SHOP AND THEY STRIPPED OFF THE COVERING REVEALING A CRACKED BOTTOM SEAT FRAME. THEY ORDERED A JEEP BOTTOM SEAT FRAME AT A COST OF $363.75 AND CHARGED ME LABOR OF $281.00 TO STRIP OFF THE COVERING, INSTALL THE SEAT AND RECOVER ACCORDINGLY. ALSO, TO COMPOUND THE AFOREMENTIONED NEITHER THE DRIVER'S SIDE OR PASSENGER SIDE HEIGHT ADJUSTMENTS FUNCTION. THIS IS NOT A RESULT OF THE SEAT FRAME AS STATED ABOVE. IS THERE ANY ASSISTANCE YOU CAN RENDER IN TERMS OF REIMBURSEMENT? I CAN PROVIDE PHOTOS OF THE FAILED SEAT FRAME ASSEMBLY AS WELL AS COPIES OF THE MONIES PAID TO TAKE CARE OF THE REPAIR. II HAVE RESEARCHED THIS PROBLEM EXTENSIVELY ON THE INTERNET AND THERE ARE VOLUMES OF SIMILAR COMPLAINTS. A SERIOUS RESIDUAL OF THIS SEAT FRAME FAILURE HAS RESULTED IN THE SEAT TOTALLY COLLAPSING TO THE REAR WITH A SUDDEN STOP OR IMPACT LEAVING THE DRIVER IN A DANGEROUS RECLINING POSITION. IT'S UNFORTUNATE THAT PERHAPS NOT ENOUGH PEOPLE WHO HAVE EXPERIENCED THIS PROBLEM MAY NOT HAVE TAKEN THE TIME TO REPORT IT TO THE PROPER AGENCIES OR AUTHORITIES. PLEASE HELP BEFORE SOMEONE IS HURT OR KILLED. *TR THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274948June 25, 2009
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO APPLY THE BRAKES AT 5 MPH, THE VEHICLE SUDDENLY SURGED FORWARD. THE CONTACT STATED THAT THE FAILURE OCCURRED PERIODICALLY. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 55,336.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273817June 15, 2009
AIR BAGS
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE MAKING A LEFT TURN, ANOTHER VEHICLE CRASHED INTO THE FRONT END OF THE CONTACT'S VEHICLE. THE CONTACT WAS TRAVELING 45 MPH AT THE TIME OF THE CRASH. THE AIR BAGS FAILED TO DEPLOY, BUT THERE WERE NO INJURIES. THE POLICE OFFICER AT THE SCENE STATED THAT THE AIR BAGS SHOULD HAVE DEPLOYED SINCE THE FRONT END WAS SO BADLY DAMAGED. A REPORT WAS FILED. THE CONTACT FEELS THAT THE VEHICLE IS UNSAFE BECAUSE THE AIR BAGS DID NOT DEPLOY AT SUCH HIGH SPEEDS. THE CURRENT AND FAILURE MILEAGES WERE 62,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10273100June 8, 2009
SEATS
DRIVER SEAT IS BROKEN, SEAT LEANS TO THE BACK AND RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273004June 6, 2009
VEHICLE SPEED CONTROL
I OWN A JEEP GRAND CHEROKEE. THREE OF FOUR TIMES I HAVE HAD UNEXPECTED ACCELERATION DUE TO THE BRAKE PEDAL AND ACCELERATOR BEING PUSHED AT THE SAME TIME. I HAVE READ ON THE INTERNET WHERE THIS HAS HAPPENED ON MANY JEEP GRAND CHEROKEES OF NEARLY EVERY YEAR. I HAVE NOT HAD AN ACCIDENT, BUT IT COULD HAPPEN IF IN A PARKING LOT. THE POSSIBILITY OF PEOPLE BEING HURT IS GREAT. I HAVE KEPT IT MIND MOST EVERYTIME I MOVE MY VEHICLE, BUT IT STILL HAS HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272411May 30, 2009
VISIBILITY
THE FAILURE IM HAVING IS WITH THE BLEND DOORS, FROM PERSONAL EXPERIENCE DRIVING IN COLD CLIMATES YOUR DEFROST BLOWS COLD AIR ONTO THE WINDSHIELD MAKING IT EXTREMELY UNSAFE TO DRIVE THE VEHICLE IN COLD CLIMATES, I WAS FORTUNATE ENOUGH THAT I DIDN'T WRECK OR HIT ANYBODY ELSE ON THE ROAD, IN MY HONEST OPINION THIS IS A SERIOUS SAFETY ISSUE, IF YOU THINK IT ISN'T A PROBLEM MR.CHRYSLER I WILL PERSONAL DRIVE TO CORPORATE H.Q. AND HAND YOU THE KEYS AND SEE FOR YOURSELF,BETTER YET WHY DON'T YOU PUT YOUR FAMILY IN THE VEHICLE AND GO FOR A RIDE,AND THEN YOU BE THE JUDGE IF THIS IS A SAFETY ISSUE ...MY GUESS IS YOU PROBABLY WILL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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