Jeep Compass Complaints (2022)

226 consumer complaints on file.

#11576884March 12, 2024
ENGINE
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574906March 1, 2024
ENGINE
The auto start/stop came on and then the battery for it died left me at a green light with the vehicle not running. Had to turn ignition off then restarthe vehicle. it also placed the parking brake on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573577February 23, 2024
SUSPENSION, WHEELS, ELECTRICAL SYSTEM
i brought in my car for service and clearly nothing was fixed. i have been having issues with this car for YEARS now and nothing is being repaired at the dealership. I will enclosed back up that i went there and they apparently fixed it but car is still having issues. IT IS NOT SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573575February 23, 2024
WHEELS, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
UKNOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573497February 22, 2024
EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
UConnect media center does not allow hands free operation via BlueTooth wireless connections, UConnect media center has been upgraded (firmware) to use only 5G wireless, Jeep Compass only has build in 4G for Telematics. to achieve hands free a separate cable needs to be connected to the front USB-C connection so that Apple Car Play is available through the UConnect media center, this was confirmed by the UConnect customer service. The presence of a physical cable is detrimental to the safety of the operator and passenger because it needs to be in the front of the cabin (not the rear). When the cable is disconnected from the apple iPhone the connection of the phone to the media center is severed and if a phone call is received or needs to be made, then operator needs to make or take the call manually. The contact stated according to the National Conference of State Legislators (NCSL), as of September 2023, 29 U.S. states (plus the District of Columbia) have a ban on using handheld devices for all drivers anytime they are behind the wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571495February 12, 2024
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2022 Jeep Compass. The contact stated that the vehicle was designed with the Auto Stop/Start feature. The contact stated that while at a complete stop, the feature engaged and the engine was turned off; however, the engine failed to restart while attempting to drive from the complete stop. The vehicle was taken to the dealer, where the body control module (BCM) was replaced; however, the failure recurred. The vehicle was taken back to the dealer, who informed the contact that the vehicle was operating as designed. The contact later received a call from the manufacturer advising him to take the vehicle back to the dealer for a diagnostic test. The vehicle was taken to the dealer, where it was diagnosed with by the Remote Assistance of Jeep engineers, and it was determined that the batteries had low-capacities. The dealer replaced the batteries. The vehicle was repaired. The failure mileage was 10,447.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568042January 26, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
On [XXX] I left the Safeway Gas station on [XXX] I came out the parking lot and made a right and stopped at the light. As soon as I stopped, my car cut off. I put my car and park and push the ignition. I press the ignition again to cut it on everything came on but the car would not start. I sat there for two hours before getting a tow at the stop light that changed colors several different times with my anxiety high because cars were honking, people were yelling at me because I was blocking traffic. I could not put my car into a different gear to even push it off to the side of the road. My car was towed to Sacramento Dodge Chrysler Jeep. Later that day, The representative called and told me that they don’t know what is wrong with the car, he’s never seen this happen before and that my car would qualify as a lemon. I’ve placed a request for Jeep to buy back my car the first one was denied, the case manager resubmitted the request and I’ve heard nothing after being told I would be called in 3-4 business days. I’ve called them several times and I’m not hearing anything back. Also, I was not aware of the recall on my car until I came in for the issue on this day. Nothing was sent to me to let me know there was an open recall on my car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564920January 11, 2024
STEERING
The contact owns a 2022 Jeep Compass. The contact stated that while stopping at a drive-thru window, the steering wheel began spinning to the left and then to the right independently. The vehicle then suddenly turned right and hit a nearby curb which then made the vehicle turn to the left hitting another curb. The vehicle continued to turn to the left and right, hitting nearby curbs for approximately 4-5 minutes before settling in nearby mulch about 15 feet from the driver through the window, causing the vehicle to stop. The air bags did not deploy. There were no warning lights. The vehicle was towed. A police report was not been filed. All the wheels attached to the vehicle, excluding the front-driver side wheel, had blown. There was no damage to any surrounding properties. The contact received injuries to their chest however no medical attention was needed. The dealer was contacted and they were advised to contact the manufacturer. The vehicle had not been taken to the dealer to be diagnosed. The manufacturer was made aware of the failure and it was confirmed that there were no recalls associated with the VIN. The manufacturer had opened a case regarding the failure. The failure mileage was 4,968.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11557798November 30, 2023
ENGINE, POWER TRAIN, WHEELS
Good evening, My name is [XXX] , I live in Boca Raton, FL, USA, and own a new car: Jeep 2022 Compass Lattitude VIN [XXX] . I report a serious safety hazard that can cause a crash injury or death that needs to be investigated and corrected. On Thursday, November 9 2023 I picked up my car from Arrigo Chrysler Jeep Autodealer located at 2250 FL-7, Margate, FL 33063 where my car was present for 13 (thirteen) days for the following service: a replacement of lost/stolen car keys. On the way from the Autodealer, my car started to push forward and back on the road when I pressed the acceleration pedal. The following signs immediately switched on: "Service Transmission", "Stop/Start System", "Tire pressure". I was able to immediately drive back to the Arrigo Chrysler Jeep Auto dealer. When I was returning an unsafe car, they reported to me: "an issue with the transmission", but have not clarified the code nor explained it to me. This accident on the road put me in fear for my life and I started to feel very anxious. I could not concentrate on the road. As of today, November, 30 my car is still present at the Arrigo Chrysler Jeep Auto dealer at 2250 FL-7, Margate, FL 33063 and I am not aware of what issue put my life and the life of my son in danger. I initiated contact with an auto dealer via email two (2) times: on November, 15 and November, 27, and have never received a response. Instead, today, November 30, 2023 at 5:43 pm I received a voicemail from Enterprise-Rent-A-Car that “I am set up by Arrigo Auto Dealership to return a rental car" that was provided to me on November 9, 2023, at a time when I drop off broken car. An issue with a brand new car that my family is going through and that I am making payments for is not acceptable to me or to any customers in the USA. I request to investigate the serious safety hazard defect of the car Jeep Compass 2022 that put my family's life in danger. Sincerely, [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556058November 20, 2023
EXTERIOR LIGHTING
THE AUTO DIM FEATURE DOES NOT WORK, THE DISPLAY AND DASH LIGHTS STAY BRIGHT EVEN AT NIGHT WHEN ITS SET TO AUTO MODE. MAKING IT VERY DESTRACTING AND BLINDING AT NIGHT. A RECALL UPDATE HAS BEEN PERFORMED ON 11/17 BUT IT DID NOT FIX THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554197November 8, 2023
POWER TRAIN
My vehicle is not smoothly moving from one gear to another. Upon slowing the vehicle to prepare for a stop and then before completing the stop, I speed up because I am able to go (ex. light was red and turns green) the vehicle "jumps". The "jump" is like when a manual transmission vehicle is about to stall. My vehicle does not stall, but the jumping jostles the entire car. It is very noticeable, it feels like being rear-ended. The dealership has informed me that they are aware of this issue and that it is due to the 8 speed gears being close together, as well as due to the computer system preparing to stop and not understanding a full stop doesn't happen so when I hit the gas it causes it to be confused and it makes a last minute decision to switch gears which results in the jumping. The dealership cannot do anything about this problem. They state that it will not cause lasting damage of effects on the transmission/vehicle. Unfortunately, I do not believe that for a second. But also, when this jumping occurs, the vehicle is not maneuvering in the standard expected way a vehicle would, therefore, it can cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552942October 31, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
When I am stopped at a red light, once the light turns green I go to accelerate and the vehicle stalls. The car is still on but the engine completely shuts off. The only way for the vehicle to move again is by turning the car off and then on again. It is extremely dangerous and I have almost been rear ended because of it. Another issue I am having is when I go to accelerate the car jolts and has a grip to it. It feels like something is pulling the car back and I have to push extra hard on the gas to move the car. This happens a lot when merging on the high way or accelerating on side streets.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551102October 20, 2023
UNKNOWN OR OTHER
At night the backup camera is extremely dark and very dangerous when backing up at night. I almost backed over my son who was walking behind my car. It's way too difficult to see. The dealership said everything is to spec. I've seen many online complaints about this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548124October 4, 2023
ENGINE
I have my car for 2 years and the engine has stalled on me 4-5 times at lights trying to come out of the start stop mode. I’ve almost been rear ended multiple times. When these random incidents occur cars behind me do not know what is going on. I took my car to the dealer on 10/3/2023 and they were able to duplicate the problem as I’ve stated it does it at random the code service shifter also flashes on the dash as well as auto start stop not available. But the dealer says the codes are not stored and can’t find them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547776October 2, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Jeep Compass. The contact stated while driving various speeds, the instrument cluster lights were extremely bright, causing a visual impairment while driving. No warning light was illuminated. The vehicle was taken to a dealer for diagnostic test, and it was determined that the IPC display needed to be replaced. The vehicle was repaired by the dealer; however, the failure reoccurred. The manufacturer was made aware of the failure and suggested that the contact receive another diagnostic test from the dealer. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544894September 16, 2023
EXTERIOR LIGHTING, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Since the last over-the -air (OTA) software update, numerous systems have malfunctioned and then fixed themselves. The exception is the dashboard lighting problem to be addressed by NHTSA Recall # 23V-576, FCA Recall # 88A which also started with the latest update, is continuous, not intermittent. I feel the most serious malfunction is when a turn signal will not turn off, irregardless of manual control/lever use. Overall, my main question / complaint is since all these problems were installed by the OTA update, why can't the fixes also be installed OTA instead of having going to the dealership? Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544401September 13, 2023
UNKNOWN OR OTHER
When the sun is out it makes a really bad light reflection on the center consol display border, the shifter and shifter cover. Since it’s made of gloss materials it reflects In your eyes causing loss of sight because of the light reflection. This beams sun light right into the drivers eyes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543823September 11, 2023
ENGINE
Engine dying after stop start function at random times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543280September 7, 2023
POWER TRAIN, FORWARD COLLISION AVOIDANCE: WARNINGS
Vehciel frequently jurks will driving in low speed ; this issue is sinec I bought the car new. Front collision 💥 light comes off automatically and I have to reset it manually. Also the AEB light came off for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543227September 7, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
Every week of every month since purchasing this car, the electrical system more specifically the Forward Crash Warning system which controls steering and brakes has failed. The system is continually turning off and it has been for repairs where they have replaced the sensors and cameras. No resolution has been made and it’s been now sitting at the dealership since September 1. I’m making payments on a car that can’t be driven. Furthermore every loaner Compass I’ve been given has had the exact same problem no sooner than driving off the lot. The bright light upon system failure is a distraction and the system not working right is a danger to life, limb and property.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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