Infiniti QX60 Complaints

627 consumer complaints on file.

#11616627September 26, 2024
SERVICE BRAKES
WHILE DRIVING IN TOWN LOST BRAKES, BRAKE LIGHTS CAM ON. WAS ABLE TO STOP BU PUMPING THE BRAKES. FLUID WAS LEAKING FROM UNDERNEATH THE MASTER CYLINDER. TOOK TO LOCALNISSAN DEALER TWIN CITY NISSAN PORT ARTHUR. THEY SAID THE MASTER CYLINDER WAS BAD. THIS IS THE THIRD ONE TO GO BAD. THEY REPAIRED ON 09/25/2024 WITH 121,178 MILES. THEY WOULD NOT HONOR THE WARRANTY FROM THE TEXARKANA DEALER AS THEY DIDNT DO THE WORK. HAD TO PAY AGIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615366September 19, 2024
ENGINE
Vehicle began ticking in early 2023. Then received check engine light and trouble codes P0014 and P0017. Took to Infiniti dealership. Dealership claimed "sludge - you did not change oil regularly, " which I did - either at Valvoline, Wal-Mart, or by myself. Multiple online forums about Infiniti QX60 indicate all the dealership mechanics are saying the SAME thing to customers who are having this issue. Dealership claimed vehicle would need NEW engine priced at over $17,000!! They are doing this nationwide and globally. Infiniti KNOWS there is an engine defect leading to sludge and failed engine. My engine did fail in April 2024, but thankfully in my home driveway and not at high speeds - this would have been deadly had it happened on a major highway!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614011September 11, 2024
UNKNOWN OR OTHER
Front portion of panoramic sunroof exploded while driving on the highway. No known debris hit the sunroof and there were no cars near me, and I was in open air (not under an overpass).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610790August 26, 2024
POWER TRAIN
Check Engine light came on. Diagnosis revealed timing chain needs to be replaced. Mileage is past the warranty but years is not past the warranty. Repair comes just a couple of months after gear shift locked up and full gear shift assembly had to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608401August 14, 2024
FUEL SYSTEM, GASOLINE:DELIVERY, ELECTRICAL SYSTEM:STARTER ASSEMBLY
The contact owns a 2023 Infiniti QX60. The contact stated that while driving approximately 15 MPH, the message to "Pull Over Safely" was displayed and the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was later towed to the local dealer who diagnosed that the starter and electric fuel pump were faulty and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608223August 13, 2024
ENGINE
transmission slip and jerk and it's hard to accelerate
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606840August 6, 2024
LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
Warning light came on saying that the Lane departure warning and Forward were not working. Another message said "Unavailable High Cabin Temperature". After further investigation 2 of the 3 advanced navigation aids were flashing which means they may not be working correctly. In reality 1; the lane departure warning and functions stopped working. 2; Cruise Control was working. 3; Vehicle to vehicle distance control or AEB (Automatic Emergency Braking) seemed to work. I did not feel comfortable fully testing this last mode out. I did not want to accidently crash into the vehicle in front of me. 4. The Blind spot stopped working. 5. The TSR (Traffic Sign Recognition) seemed to stop working also. We have pictures and a video of the issues on the instrument cluster if needed. We were driving from Del CA to our home in Mesa AZ. First part of the trip Del Mar to Yuma AZ was fine. We stopped for lunch in Yuma AZ for like an hour. Outside temperature was like 109. No issues when we continued on toward glia Bend AZ. We stopped in Gila Bend AZ for a quick break. My safety was put at risk on my last quarter of my drive between Gila Bend AZ to my Home in Mesa AZ. I could no longer rely on the lane departure, Intelligent Lane Intervention and Blind Spot detection/intervention etc... We took our 2023 Infinity QX60 to Coulter Infinity Mesa to have the vehicle checked out on 8/3/24. No issue found. I even notified them that After understanding that the air was due to the cabin temperature, that I set my side of the vehicle to the LO setting which is 60 degrees. My wife already had her side of the car to like 68 degrees. When we got home I opened the hood almost immediately to check (feel) the AC units lines. They were both the same temperature as the outdoor air. Like 110. If there is technology that would allow these cameras to operate at above the 104 degrees stared in Technical Service bulletin ITB22-035 dated October 10, 2022, I feel a recall is in order. Thank You
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606252August 3, 2024
UNKNOWN OR OTHER
We purchased this vehicle 3 days ago. Day 2 there was a transmission shudder. I know these cvt transmissions have issues but with less than 18k miles??? I looked up and yes infiniti extended the warranty but we no longer qualify for this I don't think this is fair! IT HAS 18K MILES on it. The fact infiniti didn't recall the transmission is ridiculous. There are thousands of people experiencing shudder issues, cars dying, this is a danger to the drivers and their families. Why is there no recall? Extending a warranty didn't do anything! This cvt needs to be recalled and fixed so people aren't in danger of crashing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605660July 31, 2024
ELECTRICAL SYSTEM, STRUCTURE:BODY
The left rear side window rolled down and won’t roll back up and made clicking sound causing both safety issue driving my kids in a stormy day. I tried to open the door and it opens only 10 percent . I had to go from the other door to get my kid out the car. I owned the car 4 years now and I’m the only owner . I took it to the dealer and they opened the door replaced the window regulator and motor. This a faulty make from manufacture that I End up paying for about $1200 . They refused to cover for it because warranty expired in January 2024 but I only have 51000 miles on it. I had similar car window not rolling back on driver side 2 years ago and they said it was a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605261July 29, 2024
ENGINE
The vehicle shifts from drive into neutral intermittently. This has happed several times over the coarse of 2 years that we have had vehicle. It has occurred on both highway and street driving and is a major safety concern. We have brought it into the dealership and they could not replicate it the first time and now they are working with Infiniti to troubleshoot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604077July 23, 2024
UNKNOWN OR OTHER
The transmission is stuttering and showing signs of failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603853July 22, 2024
POWER TRAIN
Transfer Case leaking. Resealing of Transfer Case was performed under warranty. The vehicle was under warranty and had only 33,000 Miles. It was rather alarming that such transmission/power train issues showed up at such low mileage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603187July 18, 2024
SUSPENSION
Took the vehicle in to the dealership for an oil change and state inspection. They informed us of the front lower control arms bushings are cracked, torn and need to be replaced. The vehicle is 5 years old with 41,000 miles. I asked the dealership why they would be this way and the service writer stated that it is just the quality of the bushings. Why are the bushings that worn on a vehicle that drives 8,000 miles per year, garage kept and all highway miles?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603296July 18, 2024
UNKNOWN OR OTHER
As I was driving my vehicle just turned off at the speed of 30 miles per hour with no warning no dash lights of any kind. It just shut off completely. I had to pull over to the side in hopes I don't hit anything, or anyone put my vehicle into park and restart my vehicle and this happened at around 2:45 PM. Early it happened at 12:15 PM, as I was turning around in a parking lot, the car shut off again and I had to place it in park and restart the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602898July 17, 2024
ENGINE, UNKNOWN OR OTHER
The car starts when it wants to and doesn't when it wants to. Sometimes a few hours later it will start others a day or 2... nothing comes up when scanning, no codes. What is the deal?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602339July 15, 2024
ENGINE, FUEL/PROPULSION SYSTEM
While at a stop in DRIVE, the car would automatically shift itself into Neutral without warning. When I contacted the dealer, they were aware of this issue in other vehicles. I brough the car in for service and in the description of the work, the mention that they knew where to address the problem, as it is a known issue. The dealership stated, "PREFORMED BATTERY PERFORMANCE TEST PER PREVIOUS TECH LINE CASES WITH SIMILAR ISSUES. BATTERY PASSED TEST WITH CPX900 AND DCA8000. CONTACTED TECHLINE AND WAS INFORMED TO CHECK FUEL PRESSURE AND FUEL PRESSURE BLEED OFF DUE TO SIMILAR CASES EXHIBITING SAME CONDITIONS. FOUND LPFP TO BE ONLY PRODUCING 45PSI AT IDLE AND IMMEDIATE BLEED OFF WHEN VEHICLE SHUT OFF. CAUSING CAR TO SHIFT INTO NEUTRAL AS FAIL SAFE * REPLACE LOW PRESSURE FUEL PUMP PER TECHLINE RECOMMENDATION"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601179July 11, 2024
BACK OVER PREVENTION
The contact owns a 2019 Infiniti QX60. The contact stated that while reversing, the back-up camera malfunctioned and a black screen appeared, causing a visibility hazard for the driver. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V654000 (Back Over Prevention). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600098July 8, 2024
UNKNOWN OR OTHER
sun roof exploded
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596571June 25, 2024
UNKNOWN OR OTHER
I have a 2017 QX 60 Infiniti and when I was driving it it just automatically lost power. I replaced the battery and the alternator the vehicle drives about 15 minutes and loses power again.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11595242June 19, 2024
AIR BAGS
Passenger airbag does not detect any adult sitting in the passenger seat, causing the light to stay on and possibly not deploy during an accident. The vehicle make and model has a recall for this exact problem, but has not notified for a recall service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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