Infiniti QX60 Complaints

627 consumer complaints on file.

#11733782April 25, 2026
POWER TRAIN
The vehicle shudders and jerks when you accelerate after that it good to go this is so aggravating but I love my Infiniti so much can Infiniti fix this problem and upgrade my transmission
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732906April 22, 2026
AIR BAGS
Passenger airbag light is on the airbag is not working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731367April 15, 2026
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I am reporting a serious safety concern with my 2016 Infiniti QX60 involving a defective cooling fan system. The vehicle currently experiences a ticking/tapping noise from the cooling fan, and the fan does not operate properly, which has caused the engine to overheat. This condition creates a significant safety hazard, as engine overheating can lead to sudden engine failure while driving, increasing the risk of an accident. The issue also makes it unsafe to use essential features such as the air conditioner in hot weather and the defroster in cold conditions, which impacts visibility and driver safety. This defect appears to be part of a known issue affecting this vehicle platform, where the cooling fan system fails prematurely. I understand there have been allegations, including in Anderson v. Nissan North America, that the manufacturer may have been aware of this defect but did not adequately disclose it. In addition, I am aware that this vehicle model has been associated with other safety-related recalls, including issues involving the ABS actuator (which may pose a fire risk) and the hybrid powertrain control system (if applicable). These existing concerns further highlight the urgency of addressing this defect. This is not normal wear and tear, but a potential safety-related defect that places drivers, passengers, and others on the road at risk. I am concerned about continuing to operate this vehicle and potentially causing an accident or injury due to overheating or loss of vehicle function. I am requesting that this issue be formally investigated to determine whether a recall or corrective action is necessary to prevent harm.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730707April 12, 2026
UNKNOWN OR OTHER
Car started winding while driving and jerking for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729868April 8, 2026
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2017 Infinity QX60. The contact stated that while driving 55-60 MPH, the moonroof suddenly exploded, causing shattered glass to fall inside the vehicle. The contact sustained minor scratches. The contact was able to exit the highway and pulled into a convenience store parking lot. Upon inspecting the vehicle, the contact determined that the failure had occurred without external impact. The local dealer and the insurance company were notified of the failure and advised the contact to report the failure to the NHTSA Hotline. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730001April 8, 2026
ENGINE
The contact owns a 2018 Infiniti QX60. The contact stated that the vehicle failed to start. The vehicle was towed to the dealer, where it was diagnosed with major internal engine failure. The dealer determined that the engine needed to be replaced. The vehicle was not repaired because the warranty had expired the same day that the vehicle was towed to the dealer for the diagnostic test. The manufacturer was notified of the failure and offered to partially cover the repair. The failure mileage was 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729266April 5, 2026
SUSPENSION, STRUCTURE:BODY, UNKNOWN OR OTHER
While driving in slow, heavy highway traffic, the vehicle suffered a structural failure of the rear crossmember / rear subframe due to severe rust. This is a safety-critical structural component and part of the rear suspension mounting system. When braking, the vehicle swerved hard to the right and crossed into the shoulder. Fortunately, the vehicle was already in the right lane, which likely prevented a more serious incident. The failure created a serious risk of loss of control and crash. After the incident, I took it straight to a mechanic on the way and the condition was identified as a broken rear crossmember caused by advanced corrosion. The failed component is available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728557April 1, 2026
ELECTRICAL SYSTEM
This vehicle has been to the dealership five times for the car alarm will randomly go off. This issue is hard to replicate. In the final time that I took it to the dealer, I had a rental car and what we found is that when the car is parked and it’s locked and you pull in next to it. The car alarm will go off the car was never touched. It just goes off. does it go off in that situation every single time no. So it’s at the point where if the alarm goes off, it doesn’t mean anything to me. There is no concern. It’s like the boy who cried wolf this car just the alarm will just go off anytime it’s locked and in a parking lot or just sitting by itself I have asked Infinity corporate to get involved and they said that they have done everything to help and they are unable to fix the problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727670March 28, 2026
SERVICE BRAKES
REAR BRAKE PADS NEED TO BE REPLACED AT 20K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726544March 23, 2026
POWER TRAIN
The Infiniti QX 60 with the CVT Transmission has been a safety issue in the model year 2015- 2018. I was driving the vehicle on 3/18/2026 when the transmission stopped and cause my car to stop in traffic almost causing me to be in an accident. The car was tolled to the Infiniti dealership and I was later told that my vehicle was included in the CVT transmission settlement however it expired in August 2025 and said they will not repair I had to pay out of pocket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725791March 20, 2026
ENGINE
Since my car had about 45000 miles on the odometer, it has been producing a thick white smoke, not only upon starting the car from a cold start, but also after longer distance trips over 30 miles. After having taken it to the dealership multiple times, their response has been that they cannot recreate the problem and most likely it is from engine sludge due to not maintaining the regular oil change schedule. After having shown the dealership the timely maintanence schedule I had performed on the car over the years, they continued to claim that there is no problem with the car. After the standard warranty had run out one year later and upon taking it to the dealership they claim that I need to replace the head gasket and it would cost me $3500. In addition to the avoidance game they played over that year, in my opinion they were simply pushing back the maintenance until the warranty ran out. This is a common problem with this specific car and the low mileage and I know of at least one more family experiencing this problem. There needs to be a thorough investigation on not only the problem with the engine of this car, but the potential of unscrupulous business practices of the dealerships.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725766March 20, 2026
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
The contact owns a 2024 Infiniti QX60. The vehicle was taken to the local dealer for a routine oil change, where it was discovered that the rear brake pads were worn. The request to replace the rear brake pads was declined by the contact, and the vehicle was not repaired. There were no warning lights illuminated. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724726March 16, 2026
UNKNOWN OR OTHER
The car locked with the keys inside. This has happened multiple times. My young children were strapped into their car seats outside in the summer heat when the door locked with the keys inside. We had to have firemen/police come help. Thankfully we were able to locate the second set of keys within 15 minutes and the children were wet from swimming and stayed cool because we were parked in the shade and the sun was setting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724412March 15, 2026
ELECTRICAL SYSTEM, ENGINE
After going through a touchless car wash with undercarriage spray and clean, the vehicle stalled 5-10 minutes later. This occurred after the wash was completed and driving away. Suddenly the engine began to lose power, stumbled, and then died while driving. If I had to guess this was a sensor or some electrical component that may have been affected by the water spray from underneath. There were no check engine or other warning lights when this occurred. Attempted to restart the engine. After a few seconds longer than normal it started and appeared to run fine. Drove it home afterward. If the water caused the issue there are serious implications for driving in rain, through puddles, or snow as that water can migrate up into the engine compartment during driving (would be especially dangerous at highway speeds). If it makes any difference, the vehicle did idle fine for a few minutes after leaving and stopping outside the touchless car wash. Only after a walkaround, removing trash from the vehicle, and then driving away did the stall occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723735March 11, 2026
ENGINE, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
On February 27th, 2026, around 2:00 PM, while driving my 2024 Infinity QX60 on Hwy. 459 in Birmingham, AL, at approximately 70 mph in heavy traffic, the engine suddenly shut down completely and shifted into neutral without any prior warning lights, noises, or symptoms. I had great difficulty figuring out what had happened, and struggled to avoid being hit while crossing over three lanes to coast to the shoulder. I attempted to put the car back into drive without success and was absolutely terrified as I barely missed being hit by an 18-wheeler traveling behind me at a high rate of speed. The car was shuddering, but I managed to drive a short distance to the Birmingham Nissan dealer. After an inspection, they stated it was due to an improperly installed air filter that interfered with the MAF, and I was told I had to pay $1,000 for repairs. The Forward Collision warning sensor went out after the MAF was repaired, but the car was released to us. We had to take it right back to the dealer and leave it again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723096March 9, 2026
POWER TRAIN
The continuous variable transmission (CVT) in my 2017 Infiniti QX60 failed due to faulty components. They are failing to cover the repair and take accountability for the faulty equipment even though they have admitted to the part quality issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719713February 22, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I had just gotten a safety inspection 15 days prior to this event to renew my registration. The car had been driving perfectly. Me and my wife had drove to my daughter’s school to pick her up. The school is about 10 minutes away from our home. Once we left the school we got about 3 minutes down the road and started smelling a strong electrical/plastic burning smell. Suddenly the car stalled and shut off. Then it cranked back up. Then it shut off. It did that several times. Smoke started pouring out from under the hood. I was barely able to get the car off the road and into a parking lot before it completely died and stopped cranking and stalling. I immediately got my family out of the car and had them run to safety. There was several other family’s with their children who had also just been picked up all around us. So I ran to car and popped the hood. There was so much electrical smoke coming out from driver side area. It appeared to be coming from the hybrid high voltage system under the ECM. I quickly disconnected the negative terminal on the 12v battery to shut down the electrical systems on the car. I have called Infiniti and I am dropping car off tomorrow to have a full inspection done to find out what happened. I am reaching out to you because I know that there is documented reports of this exact thing happening to other cars and that there was a recall R21B4 that they did a software update for. I believe that that update did not work to prevent this catastrophic event from happening. I don’t know if they will try to act like this was not related to the recall so I am trying to cover all my bases here by filing this complaint with y’all as well. I also have an open claim with Infiniti corporate. They are trying to just say that I no longer have a warranty for my car but this is a safety concern not just a warranty issue. I will be taking my car to Infiniti Clear Lake in Houston Texas tomorrow for them to look at it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718924February 18, 2026
ENGINE, VEHICLE SPEED CONTROL
COMPONENT/SYSTEM FAILURE: Timing chain and timing chain tensioner/guide assembly failure. The timing chain has stretched prematurely, causing the vehicle to fail to start, loss of acceleration response, check engine light illumination, and audible rattling noise from the engine compartment. The failed components are available for inspection upon request at the dealership. SAFETY RISK: The vehicle would not accelerate when the gas pedal was pressed, creating a dangerous situation where the vehicle could not respond to driver input. This poses a serious safety risk in traffic, highway merging, or emergency evasive situations. Additionally, the failure to start leaves occupants stranded without warning. DEALER CONFIRMATION: The problem has been diagnosed and confirmed by an authorized Infiniti dealer. The dealer determined the cause is timing chain stretching and has quoted $6,500 for repair, which includes timing chain, tensioners, and guides replacement. PRIOR WARNINGS: Approximately one week prior to complete failure, the vehicle began exhibiting a rattling noise from the engine. The check engine light illuminated. Shortly after, the vehicle would not start and would not accelerate when the gas pedal was pressed. KNOWN DEFECT: This is a documented defect. Infiniti Technical Service Bulletin ITB19-027a addresses timing chain-related diagnostic trouble codes on 2017-2024 QX60 vehicles with the VQ35DD engine. The timing chain tensioner and guide failure on VQ-series engines is a well-documented premature wear issue affecting vehicles well before expected service life. At 80,000 miles, this failure is premature and indicative of a design or manufacturing defect, not normal wear. REQUEST: I am requesting NHTSA investigate this safety defect and consider requiring a recall for affected Infiniti QX60 vehicles. Nissan/Infiniti corporate has declined goodwill assistance despite the existence of TSBs acknowledging the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718264February 16, 2026
STRUCTURE:BODY, VISIBILITY/WIPER, UNKNOWN OR OTHER
I am submitting this formal safety defect complaint regarding a serious and life-threatening incident involving my 2020 Infiniti QX60. While traveling at approximately 60 miles per hour on a public highway, the vehicle’s hood suddenly and violently flew fully open without warning. This resulted in an immediate and complete loss of forward visibility while the vehicle was in motion.The hood had been properly closed prior to driving, and there were no warning indicators, unusual noises, or prior issues suggesting a problem with the latch mechanism. This event appeared to involve a total failure of both the primary hood latch and the secondary safety latch system, which are specifically designed to prevent this type of occurrence. The incident created an extremely dangerous situation with a high risk of a catastrophic collision, serious injury, or death to myself and other motorists. I was fortunate to maintain control of the vehicle and safely slow down without a crash. This was a near-miss catastrophic event caused by a critical safety system failure. A hood opening at highway speed creates total loss of visibility and represents a severe hazard to roadway safety. The vehicle is currently being preserved without repair so that the failure can be properly evaluated. I am reporting this incident so it can be investigated for potential design, manufacturing, or mechanical defects that could affect other drivers. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716975February 10, 2026
AIR BAGS, ELECTRICAL SYSTEM, POWER TRAIN
1. Airbags and seatbelt lights: The vehicle airbags light and seatbelt lights keeps flashing and after taking it to the dealer, they keep suggesting buying a new passenger seat assembly coasting thousands of dollars. Many similar complaints online with no resolutions or temporary solutions by the dealers. 2. CVT transmission problem: Vehicle jerking, and hesitating when driving. Vehicle also struggling to find the right amount of power. Dealer installed new transmission for free under extended manufacturer warranty. Problem is still there and has gotten worse. Struggling to accelerate or even lose power. Vehicle not in a drivable state with significant safety issue. Dealer insists there is nothing wrong after 3 subsequent visits after the first transmission installation. Vehicle pretty much totaled due to main component failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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