Infiniti QX60 Complaints

627 consumer complaints on file.

#11192537March 29, 2019
SERVICE BRAKES
INTERMITTENT ISSUES INVOLVING THE BRAKING SYSTEM. MOST DAYS THE ISSUE IS NOT PRESENT. SOME DAYS THE ISSUE OCCURS THE ENTIRE DAY. SOME DAYS THE ISSUE ONLY OCCURS ONCE OUT OF 4-5 TIMES THE VEHICLE IS USED. 1. BRAKE PEDAL SINKS TO FLOOR WHEN AT A STOP. WHEEZING SOUND WHEN RELEASING THE BRAKE PEDAL. 2. WHEN BRAKING SOFTLY, BRAKE PEDAL TRAVELS ABOUT 50% BEFORE THE VEHICLE BEGINS SLOWING. 3. ISSUE PERSISTS THE ENTIRE TIME THE CAR IS IN USE. RESTARTING THE VEHICLE SOMETIMES RESTORES FUNCTIONALITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186345March 13, 2019
POWER TRAIN
JUST PURCHASED ON 3/10/19 INFINITY QX60 FROM CAR MAX WITH 25,727 MILES AT PURCHASE AND ON 3/12 VEHICLE SHUTTERS AND JERKS VIGOROUSLY AT HIGH AND LOW SPEEDS IN MOTION ON CITY STREET AND WHILE TURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185063March 8, 2019
STEERING, UNKNOWN OR OTHER
THE STEERING WHEEL WHEN IM DRIVRING AND TRY TO TURN THE CAR SHUT DOWN THE RADIO SHUT DOWN AND THE POWER WHEEL GET HARD TO TURN THE TRANSMISSION IS NOT GOOD THE CAR VIBRAT AND THE ITS NOT SPPEDING WHEN YOU PRESS THE GAZ ITS NOT GOING AND THE CAR VIBRATING A LOT TRANSMISSION PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184878March 7, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2015 INFINITI QX60. THE CONTACT STATED THAT THE SUN ROOF EXPLODED WITHOUT WARNING. THE SUN ROOF APPEARED TO BE PRESSURIZED TO THE POINT THAT IT BUCKLED OUTWARD WHEN THE FAILURE OCCURRED. THERE WERE NO INJURIES. THE VEHICLE WAS DRIVEN AND PARKED DUE TO THE FAILURE. A DEALER HAD NOT BEEN NOTIFIED. THE MANUFACTURER WAS IMMEDIATELY NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,519.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184611March 6, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 INFINITI QX60. WHILE DRIVING, THE VEHICLE VIBRATED VIOLENTLY. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND ABLE TO DRIVE NORMALLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,405.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181620February 21, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
THE CAR IS SHAKING AND STEERING WHILE GET LOCK AND TRANSMISSION IS JAMMING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179766February 13, 2019
STRUCTURE:BODY
DRIVING THE VEHICLE WITH THE SUNROOF OPEN AND IT MADE A LOUD NOISE SOUNDING LIKE A GUN SHOT. THE LOUD GUN SHOT NOISE OCCURRED A SECOND TIME THEN THE GLASS IN THE ROOF JUST EXPLODED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179881February 13, 2019
POWER TRAIN
THE CVT TRANSMISSION, WHINES SUPER LOUD AND SLIPS LIKE WHEN YOUR FOOT IS DOWN SOMETIMES YOU LOST POWER COMPLETELY AND WONT SHIFT RIGHT UNTIL YOU LIFT FOOT UP AND WAIT A WHILE. VERY DANGEROUS IF YOU HAVE FAST MOVING CARS BEHIND YOU AND YOUR SUV CRAPS OUT AND STOPS. I TOOK IT TO THE BENNET ALLENTON INFINITI WHILE UNDER WARRANTY WHICH EXPIRED 2 MONTHS AGO AND THEY TOLD ME A CVT TNASMISSION IS ALWAYS MOVING. I EXPLAINED THAT I KNOW THE DIFFERENCE BETWEEN AN AUTO TRANSMISSION AND A CVT AND HOW THEY WORK. THIS PROBLEM IS NOT NORMAL OPERATING FOR A CVT TRANNY. SO AGAIN IN THE MIDDLE OF DRIVING IN TRAFFIC WHILE ACCELERATING NORMAL, THE PEDAL GOES TO THE FLOOR AND THE CAR STOPS ACCELERATING, SO YOU ARE SLOWING DOWN DRASTICALLY UNTIL YOU LIFT UP FOOT AND WAIT UNTIL IT WANTS TO CATCH OR SHIFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176425February 11, 2019
POWER TRAIN
WHEN ACCELERATING THE CAR AND TURNING LEFT OR RIGHT THE CAR WILL SHAKE AND JERK. LOOKS LIKE A CBC TRANSMISSION
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11176090February 10, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
MY CAR HYDROPLANED AND EVERYTHING SHUT OFF. THE BRAKES AND STEERING WHEEL LOCKED AND THE ENGINE SHUT OFF. THERE WAS NOTHING I COULD DO TO PREVENT THE ACCIDENT. I WAS DRIVING UNDER THE SPEED LIMIT AND WAS NOT ENGAGED IN ANY RECKLESS MANEUVERING. I FELT THE CAR SLIDE IN AN UNNATURAL DIRECTION AND WHEN I ATTEMPTED TO COUNTER CORRECT I FOUND THE STEERING WHEEL HAD LOCKED. I NEXT TRIED THE BRAKES WHICH WERE ALSO UNRESPONSIVE. THE VEHICLE SLIDE INTO THE CENTER DIVIDER ON THE FREEWAY AND I SLOWLY ROLLED TO A STOP. UPON COMING TO A STOP THERE WAS A STRANGE ODOR IN THE CABIN OF THE CAR, SOME SORT OF FUME. I TRIED THE GAS PEDDLE BUT THE ENGINE WAS UNRESPONSIVE AS WELL. I WAS PUSHED OFF THE HIGHWAY BY HIGHWAY PATROL. WHEN THE TOW COMPANY SHOWED UP, THE DRIVER OF THE TOW TRUCK WAS ABLE TO START MY CAR BY BYPASSING THE SYSTEMS IGNITION AND JUMP-STARTING IT, HE THEN DROVE IT UP ONTO THE TOW TRUCK BED WITHOUT A PROBLEM. THIS TELLS ME THAT THE BRAKES, POWER STEERING AND ENGINE FAILURE WAS NOT CAUSE BY THE DAMAGE OF THE IMPACT BUT RATHER THAT THE CAR SHUT ITSELF OFF IN MID TRANSIT. I'VE CONTACTED INFINITE AND THEY ARE REFUSING TO RUN A DIAGNOSTIC ON THE ELECTRONICS TO FIND OUT THE CAUSE OF THE FAILURE, SO I AM TAKING MATTERS INTO MY OWN HANDS. I'M GRATEFUL FOR THE CENTER WALL DIVIDER OR ELSE THE CAR WOULD HAVE SLID INTO ONCOMING TRAFFIC! SEARCHING FOR INSIGHT AND/OR SIMILAR EXPERIENCES FORM INFINITE CAR OWNERS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11173587February 1, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 INFINITI QX60. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED. THE CONTACT HAD TO TURN OFF AND RESTART THE VEHICLE. THE CONTACT ALSO STATED THAT THE FAILURE PREVIOUSLY OCCURRED IN DECEMBER OF 2018. THE VEHICLE WAS TAKEN TO THE DEALER (PEPE INFINITI, 300 CENTRAL AVE, WHITE PLAINS, NY 10606) TO BE DIAGNOSED, BUT THEY WERE NOT ABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173274January 31, 2019
ENGINE
MY CAR IS SHAKING AND THE TRANSMISION IS ACTING UP TOO WHEN YOU DRIVE THE CAR START TO PULL LIKE THE $%*& IS NOT GOING IN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172698January 29, 2019
POWER TRAIN
VEHICLE SHUTTERS/ JERKS AS IF TRANSMISSION IS SLIPPING WHEN ACCELERATING BETWEEN 15-25 MILES PER HOUR. FEAR THAT VEHICLE HESITATION DURING ACCELERATION IS DANGEROUS IN TRAFFIC POTENTIALLY CAUSING DRIVER TO BE HIT BY OTHER CARS. NOTICED SEVERAL COMPLAINTS ONLINE REGARDING SAME CONCERN WITH QX60 2014 MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171516January 22, 2019
POWER TRAIN
WHEN I TRY TO ACCELERATE THE CAR PAUSES/DELAYS BEFORE MOVING. WHEN I PLACE THE CAR IN REVERSE THE ENGINE SOUND LIKE ITS RACING AND ITS BARELY MOVING.THIS HAPPENS WHEN I FIRST GO TO ACCELERATE FROM A STATIONARY POSITION. THE REVERSE JUST STARTED TODAY 01/22/2019 BUT THE DELAY IN ACCELERATING FROM WHEN I FIRST PURCHASED THE VEHICLE LAST YEAR. I THOUGHT BECAUSE IT WAS A HYBRID WITH THE DELAY STATING THIS WAS SUPPOSED TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165661January 3, 2019
POWER TRAIN
CAR JERKS WHEN ACCELERATING. HAVE TAKEN TO INFINITI AND THEY STATE IT'S TRANSMISSION AND ARE REFUSING TO PAY COSTS AFTER SEVERAL COMPLAINTS OF SAME ISSUES HAVE BEEN REPORTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163991December 29, 2018
UNKNOWN OR OTHER
SUN ROOF COLLAPSE AND EXPLOSION. DRIVING ON INTERSTATE AND SUNROOF SUDDENLY EXPLODED WITHOUT BEING HIT BY OBJECT. I WAS TRAVELING APPROXIMATELY 55 MPH ON A COLD DAY WHEN THE SUNROOF EXPLODED. NO DEBRIS WAS SEEN COMING AT THE VEHICLE. NO IMPACT WAS HEARD PRIOR TO THE SUNROOF EXPLODING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155305December 1, 2018
POWER TRAIN
THE TRANSMISSION NEEDS TO BE REPLACED ON MY 4 YEAR OLD VEHICLE COST FROM INFINITY TO REPAIR $6500 . I OPENED A CASE WITH INFINITY CONSUMER AFFAIRS AND THEY DENIED IT. I FOUND A WARRANTY THAT WAS EXTENDED TO 94,000 DUE TO THIS SAME ISSUE. I WAS 400 MILES OVER AND THEY DENIED ME. THE CAR'S ENGINE REVS VERY HIGH AND IS VERY LOUD, NOT NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154753November 29, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2014 INFINITI QX60. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HESITATED TO ACCELERATE AND SHOOK. THE VEHICLE WAS TAKEN TO A DEALER (INFINITI OF NAPERVILLE, 1550 WEST OGDEN AVENUE, NAPERVILLE, IL 60540, 630-241-3000) WHERE IT WAS DIAGNOSED THAT THE TRANSFER CASE FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE COULD BE RETURNED. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152507November 19, 2018
VEHICLE SPEED CONTROL
WHEN STARTING UP AFTER A COMPLETE STOP, THE VEHICLE WILL SURGE. IT ALSO HAPPENS WHEN YOU PUT THE CAR INTO REVERSE. THE DEALERSHIP STATED THEY HAD EXPERIENCED THE SAME PROBLEM AND HAD TO REPLACE THE TRANSMISSION. DROVE OUR VEHICLE IN THE PARKING LOT BUT COULD NOT RECREATE THE PROBLEM SO WOULD NOT DO ANYTHING FURTHER. I FEEL THIS IS A SAFETY RISK. THIS HAS HAPPENED ON NUMEROUS OCCASIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151062November 12, 2018
POWER TRAIN, VEHICLE SPEED CONTROL
WHEN ACCELERATING THE VEHICLE BEGINS TO SHUDDER AND IT DOES NOT ACCELERATE IN A TIMELY FASHION. WHILE DRIVING ON THE STREET OR HIGHWAY THE CAR DOES NOT GAIN RPMS AND BEGINS TO WHAT BEST CAN BE DESCRIBED AS COUGHING AND SHAKING. CHANGING GEARS FROM DRIVE TO NEUTRAL OR REVERSE ALSO TAKES THE VEHICLE TIME TO MAKE THE CHANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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