Infiniti QX56 Complaints

540 consumer complaints on file.

#10514789June 3, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT STATED THAT THERE WAS WATER AND MOISTURE ACCUMULATION IN BOTH HEADLAMPS AS RESULT OF A SHORTAGE IN THE CONTROL DEVICE WIRING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE VEHICLE HAD BEEN REPAIRED ON TWO SEPARATE OCCASIONS FOR THE SAME DEFECT. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 66,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514341May 30, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 INFINITY QX56. THE CONTACT STATED THAT THE BRAKE LIGHTS ILLUMINATED WHILE DRIVING AT APPROXIMATELY 30 MPH. IN ADDITION, THE BRAKES WOULD EXHIBIT AN ABNORMAL GRINDING. THE VEHICLE WAS POWERED OFF AND WHEN RESTARTED, RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO THE DEALER FOR FURTHER INSPECTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509036April 22, 2013
VEHICLE SPEED CONTROL, SERVICE BRAKES, SUSPENSION
I WAS DRIVING DOWN THE ROAD WHEN MY BRAKES STARTED TO SKIP. I STOP MY VEHICLE AND PUT THE VEHICLE IN PARK AND THEN PUT IT BACK IN DRIVE THEN I WAS ABLE TO DRIVE AGAIN AS NORMAL. IT HAPPEN THREE MORE TIMES AFTER THAT. IT'S VERY DANGEROUS FOR THIS KIND OF ISSUE TO OCCUR IN TRAVEL WHILE DRIVING AT ANY RATE OF SPEED. I NEED THIS ISSUE LOOKED AT BY THE DEALER SHIP AT THEIR EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507408April 7, 2013
STEERING, SUSPENSION
WHILE TRAVELING AT NORMAL HIGHWAY SPEEDS ANY ROAD IMPERFECTIONS, POT HOLES, BRIDGES, OR BUMPS WILL CAUSE THE VEHICLE TO VEER TO THE RIGHT AND FEEL AS THOUGH YOU ARE LOOSING CONTROL. TWO HANDS MUST BE USED WHILE ENCOUNTERING ANYTHING OTHER THAN A PERFECT ROAD. IT IS EXTREMELY SCARY AND UNSAFE WHEN TRAVELING AT SPEEDS GREATER THAT 50 MPH. IT FEELS AS THOUGH THE REAR OF THE VEHICLE IS GETTING READY TO PASS THE FRONT. THIS IS OUR FAMILY VEHICLE AND I FEAR FOR MY FAMILIES SAFETY WHILE DRIVING. THE SUSPENSION HAS BEEN CHECKED AND HAS BEEN FOUND TO BE IN WORKING ORDER ALTHOUGH IT IS OBVIOUS SOMETHING IS EXTREMELY WRONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504395March 25, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 INFINITI QX56. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE VEHICLE STALLED AND COULD NOT BE RESTARTED. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC, WHO ADVISED THAT THE FUEL LEVEL SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER A MANUFACTURER'S RECALL AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 109,000. THE VIN WAS UNAVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504139March 22, 2013
ELECTRICAL SYSTEM, SERVICE BRAKES
MULTIPLE/NUMEROUS INCIDENTS: WHILE AT BOTH HIGH SPEEDS (HIGHWAY) AND LOCAL DRIVING THE DASHBOARD FLICKER AND THE ABS LIGHT COMES ON FOLLOWED BY LOSS OF BRAKING, GROANING/GRINDING NOISE AND INABILITY TO CONTROL THE VEHICLE SPEED. THIS HAS OCCURRED NUMEROUS (>20) TIMES AND THE ONLY RESOLUTION IS TO PULL OVER, STOP THE VEHICLE AND THEN RESTART THE IGNITION TO RESET THE BRAKING SYSTEM. IN ADDITION, WE HAVE LOST BRAKES TWICE THAT RESULTED IN THE VEHICLE TRAVELLING THROUGH A RED LIGHT AT A 4 WAY INTERSECTION. THERE IS AN INFINITI TECHNICAL SERVICE BULLETIN RELATED TO THE ISSUE (ITB-06-011 AND ITB-10-074) HOWEVER THE DEALER HAS BEEN UNABLE TO RESOLVE THE ISSUE FOLLOWING THESE PROCEDURES. A COMPLAINT WAS FILED WITH INFINITI CONSUMER AFFAIRS (CASE[XXX]) HOWEVER AFTER REVIEWING THEY HAVE REFUSED TO PROVIDE ANY FURTHER ASSISTANCE IN THE MATTER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503181March 15, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH AND DEPRESSING THE BRAKE PEDAL, SHE NOTICED A VIBRATION IN THE PEDAL AND THE VEHICLE WOULD NOT STOP. THE BRAKE LIGHT, VDC AND THE ABS WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE RECURRED SIX TIMES WHILE THE CONTACT WAS TRAVELING AT DIFFERENT SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER SIX DIFFERENT TIMES. THE TECHNICIAN STATED THE BRAKE BOOSTER AND THE MASTER VAC ASSEMBLY WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED AND RESULTED IN THE CONTACT BEING INVOLVED IN A CRASH. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 48,670.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10501472March 6, 2013
ELECTRICAL SYSTEM, POWER TRAIN
WHILE DRIVING ON THE FREEWAY I NOTICED THAT THE TACHOMETER CONTINUED RISING INSTEAD OF GOING UP AND DOWN WITH THE SPEED. BY THE TIME I GOT HOME THE GAUGE WAS FACING STRAIGHT DOWN, STUCK IN THAT POSITION. I TURNED THE CAR OFF AND ON TO SEE IF IT WOULD CHANGE THE GAUGE, BUT NOTHING HAPPENED. NEXT I PUT THE CAN IN PARK, SET THE PARKING BRAKE AND HIT THE ACCELERATOR AND THE GAUGE BEGAN TO SLOWLY MOVE BACKWARDS, AFTER DOING THIS A FEW TIMES THE GAUGE MOVED BACK AROUND SLOWLY. AFTER DOING THIS 5 TIMES THE GAUGE IS JUST TO THE LEFT OF THE RED AREA. NO PROBLEMS WITH THE BATTERY, IT IS ONLY 4MONTHS OLD. THE TRANSMISSION FELT AS THOUGH IT WAS SHIFTING PROPERLY, AND THERE IS NOT A CHECK ENGINE LIGHT ON OR ANY OTHER PROBLEMS BESIDES THE GAUGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500481February 26, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 INFINITI QX56. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE LOST ACCELERATION POWER. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. MAH UPDATED 06/26/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499613February 21, 2013
STEERING
I HAVE A 2004 INFINITI QX 56 WITH 88000 MILES ON IT. ON THURSDAY 2/14/13 STEERING WHEEL TURNED TO THE RIGHT AT 180 DEGREE. ON FRIDAY 2/15/13 SLIP INDICATOR AND VDC APPEARED ON THE DASH.CALLED THE DEALER AND TOLD TO BRING IN THE VEHICLE. WHEN I GOT TO THE DEALER THE STEERING WAS COMPLETELY LOST. THE STEERING WHEEL TURNED TO A 360 DEGREE FREELY AND THE TIRES DID NOT MOVE. THE SERVICE DEPT. CAME BACK AND TOLD ME THAT THE STEERING COLUMN/SHAFT WAS GONE AND WOULD COST APPROX. $4000.00 TO FIX. I CONTACTED INFINITI CONSUMER AFFAIRS ON 2/19/13 AND WAS TOLD THEY WOULD OPEN A CLAIM AND HEAR BACK IN A BUSINESS DAY. I CALLED ON 2/21/13 AND STILL HAVEN'T HEARD ANYTHING. IN THE MEANTIME THE VEHICLE HAS BEEN REPAIRED AT MY COST. AT THAT MILEAGE AND THE TOP OF THE LINE VEHICLE OF INFINITI I DON'T THINK THAT PROBLEM SHOULD OF HAPPENED. I AM GRATEFUL THAT I WASN'T ON THE ROAD 2 MINUTES MORE THAN I WAS BECAUSE IT COULD OF BEEN A LOT WORSE. ON 2/21/13 WHEN I RECEIVED A CALL FROM SERVICE THAT THE VEHICLE IS READY I WAS TOLD THAT IT ALSO NEEDS A POWER STEERING PUMP IN ADDITION TO THE REPAIR STATED ABOVE. I BELIEVE THAT IS A SAFETY ISSUE WITH THE STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499399February 20, 2013
POWER TRAIN
MY WIFE DROVE THE VEHICLE TO AND FROM WORK WITH NO VISIBLE PROBLEM AND PARKED IT IN THE DRIVE. THE NEXT DAY I WAS ABLE TO BACK OUT OF THE DRIVEWAY BUT WHEN I PUT THE VEHICLE IN DRIVE I NOTICED THAT THE ATS LIGHT IS ON AND IT IS STRUGGLING TO MOVE FORWARD. THE MANUAL SAYS TO TAKE THE VEHICLE TO A DEALER IF THE ATS LIGHT IS ON SO I HAD AAA FLAT BED IT TO MY LOCAL INFINITI DEALER. AFTER CHECKING THE VEHICLE I WAS TOLD BY THE DEALER THAT I NEEDED TO REPLACE A LEAKING RADIATOR AND THE TRANSMISSION AT A COST OF ALMOST $5,000.00 SINCE MY VEHICLE WAS A FEW MONTHS OUT OF WARRANTY EVEN THOUGHT I WAS UNDER THE MILEAGE LIMIT OF 70K. I TOOK IT TO AN INDEPENDENT TRANSMISSION REPAIR SHOP AND WAS INFORMED THAT THIS IS A VERY COMMON AND WELL KNOWN DEFECT WITH NISSAN/INFINITI SUV'S WHERE A DEFECTIVE RADIATOR CAN CAUSE THE TRANSMISSION FLUID AND COOLANT TO MIX AND RUIN THE TRANSMISSION. A QUICK SEARCH ON GOOGLE CONFIRMED THAT THERE IS IN FACT NUMEROUS COMPLAINTS ABOUT THIS ISSUE. I FILED A COMPLAINT WITH INFINITI USA AND WAS TOLD THAT SINCE MY VEHICLE IS NO LONGER UNDER WARRANTY THERE IS NOTHING THEY COULD OR WOULD DO ABOUT THE SITUATION. THE VEHICLE IS CURRENTLY IN THE TRANSMISSION REPAIR SHOP GETTING THE NECESSARY REPAIRS DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495115January 29, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2005 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH THE VEHICLE STALLED. THE CONTACT NOTICED THE VEHICLE HAD RUN OUT OF GASOLINE FUEL. THE CONTACT WAS UNABLE TO DETERMINE THE FUEL LEVEL BECAUSE THE FUEL GAUGE FUNCTIONED ERRATICALLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THERE WAS A RECALL UNDER NHTSA CAMPAIGN NUMBER: 10V074000 (FUEL SYSTEM, OTHER) THAT COULD HAVE BEEN RELATED TO THE FAILURE. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493463January 18, 2013
POWER TRAIN, SEAT BELTS
TL* THE CONTACT OWNS A 2012 INFINITI QX56. THE CONTACT STATED THAT WHILE ATTEMPTING A TURN AT 55 MPH, THE PASSENGER'S SIDE FRONT AND DRIVER'S SIDE REAR WHEELS INDEPENDENTLY INCREASED IN ROTATION, CAUSING THE VEHICLE TO ERRONEOUSLY TURN. THE CONTACT ALSO STATED THAT THE SEAT BELT WARNING LIGHT INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486608November 30, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING 60 MPH AND SLIGHTLY APPLYING THE BRAKES, THE BRAKES SEIZED, CAUSING THE VEHICLE TO STOP INSTANTLY. THE CONTACT STATED THAT ONCE THE VEHICLE CAME TO A COMPLETE STOP, THE BRAKES RELEASED AND THE VEHICLE FUNCTIONED PROPERLY. THE VEHICLE WAS TAKEN TO A DEALER FOR INSPECTION BUT THEY WERE NOT ABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 7,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483640November 7, 2012
ENGINE, POWER TRAIN
PROBLEMS WITH THE TIMING BELT CHAIN ON NEWER MODEL INFINITI QX56. PROBLEM OF CAR MAKING WHISTLING NOISE APPEARED EARLY AFTER PURCHASE AND INTERMITTENTLY THEREAFTER BUT BECAME PROMINENT IN JULY 2011. APPEARS TO BE A RECURRING PROBLEM WITH THIS VEHICLE MODEL. DEALER HAD TO REPLACE THE ENTIRE ENGINE ON THE VEHICLE TO ADDRESS THE ISSUE. HOWEVER, WE BELIEVE THE UNDERLYING DEFECT IN THE TIMING BELT CHAIN WILL CONTINUE TO OCCUR AND THAT THERE IS THE POTENTIAL THE ENGINE COULD FAIL AND CAUSE A MAJOR ACCIDENT(S) AND/OR FATALIT(IES). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482836November 1, 2012
SERVICE BRAKES
SAME ISSUE AS ALL OTHER POSTING..LOSS OF BRAKES, SHUDDER, LIGHTS GO OFF. I HAD IT TOWED IN. AS IT WAS UNDER WARRANTY, THEY REPROGRAMMED AND REDID ALL BRAKES...NOW, SAME PROBLEM 9 MONTHS AGO..I CLEARED EVERYTHING AND IT RECURRED AGAIN..THIS IS LIFETHREATENING...I'M AMAZED NO ACTION HAS BEEN TAKEN WITH ALL THESE POSTS (AND MANY OTHERS ON OTHER COMPLIANT BOARDS). WILL SOMEONE HAVE TO GET KILLED AND THEN OFFICIALLY START A CLASS-ACTION? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482357October 26, 2012
SERVICE BRAKES, WHEELS, STEERING
BRAKE PROBLEM USUALLY OCCURS AFTER A TURN WHEN ACCELERATING TO ABOUT 20 TO 30 MPH. STEERING WHEEL BEGAN TO VIBRATE WHEN PRESSURE IS APPLIED TO THE BRAKES, BRAKE DASH LIGHTS COMES ON AND THE BRAKE PEDAL PULSATES AND GOES ALL THE WAY TO THE FLOOR. SOUNDS ALSO ARE HEARD FROM THE FRONT BRAKES (RUBBING AND GRINDING). THE VEHICLE WILL BARELY STOP WHEN THIS HAPPENS. THANK GOD WE ARE NOT GOING AT A HIGH RATE OF SPEED WHEN THIS OCCURS, IF SO, WE WOULD NOT BE ABLE TO STOP THE TRUCK IN TIME. PROBLEM ALWAYS STOPS AFTER WE PULL OVER AND PUT THE VEHICLE IN PARK AND TURN THE ENGINE OFF. THIS HAS OCCURRED ON MANY OCCASIONS WITH RECENTLY SEVERAL INCIDENTS IN ONE WEEK, OTHERWISE IT HAPPENS ABOUT ONCE A MONTH. WE ARE AFRAID THAT THE PROBLEM IS GETTING WORSE AND MAY LEAD TO AN ACCIDENT. WE LOVE THE VEHICLE BUT JUST WANT THE REPAIRS MADE BEFORE SOMETHING HAPPENS. ALSO, THE AIRBAG LIGHT RECENTLY CAME ON AS WELL. QUESTION; ARE THERE RECALLS ON THESE PROBLEMS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480639October 16, 2012
AIR BAGS
I WAS DRIVING IN THE CITY THEN SUDDENLY THE AIRBAG PASSENGER SIDE TURN ON WITH FLASHING INTER MITT THEN I TAKE IT TO THE DEALER AND THEY REST IT ,AFTER ONE WEEK THE AIR BAG GET ON AGAIN , I AM NOW SCARE TO DRIVE THE SUV BECAUSE I HAVE A 3 CHILDREN S AND I NEED TO HELP ME WITH THIS PROBLEM FOR THE SAFETY OF MY CHILDREN. THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480134October 15, 2012
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM, FUEL/PROPULSION SYSTEM
I HAVE A 2005 INFINITY QX56 AND RECENTLY THE VEHICLE HAS STALLED OUT WHILE ON THE FREEWAY BECAUSE OF THE RUNNING OUT OF GAS WHEN THE FUEL GAUGE IS SHOWING OVER A 1/4 TANK STILL REMAINING. CONTACTED INFINITY AND INFORMED THEM OF NHTSA CAMPAIGN ID NUMBER: 10V074000 WHICH SAYS "THE INSTRUMENT PANEL FUEL GAUGE MAY INACCURATELY DISPLAY THAT THE VEHICLE STILL HAS SOME FUEL, TYPICALLY ABOUT ONE QUARTER TANK, WHEN THE FUEL TANK IS EMPTY" ALTHOUGH MY VEHICLE MATCHES IDENTICALLY TO THE PROPER MAKE MODEL AND YEAR OF THE RECALL THEY STATE THAT MY VIN IS NOT INCLUDED WITH THE RECALL. I DO BELIEVE THIS IS A MAJOR SAFETY ISSUE SINCE MY WIFE WAS ACCELERATING ONTO THE FREEWAY RECENTLY IN FRONT OF A SEMI TRUCK WHEN THE VEHICLE STALLED OUT AND THE SEMI HAD TO TAKE EVASIVE MANEUVERS INTO ANOTHER LANE OF TRAFFIC WHICH ALMOST CAUSED A SERIOUS CRASH ON INTERSTATE-94. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479359October 9, 2012
SUSPENSION, WHEELS
I PURCHASED NEW TIRES AT INFINITI OF COCONUT CREEK SEPTEMBER 2012. THERE IS A VIBRATION AND NOISE AT LOW SPEED, BELOW 30 MPH. I TOOK IT BACK TO THE DEALER NUMEROUS TIMES AND WAS TOLD IT IS NOT THE TIRES, IT IS THE SUSPENSION THAT IS LOOSE AND I WILL JUST HAVE TO LIVE WITH IT. PER THE DEALER, INFINITI KNOWS THERE IS A PROBLEM WITH THE SUSPENSION ON THE QX56 AND THE ARMADA AND THERE IS NO FIX. THEY WILL NOT REPLACE THE SUSPENSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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