Infiniti QX56 Service Bulletins

291 manufacturer communications on file.

• August 10, 2020•Document ID: 10179558

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  ITB20-019

  Date Added:

  September 11, 2020

  Manufacturer:

  INFINITI

  Summary

  VK56 CONNECTING ROD CAP BOLT SERVICE INFORMATION SERVICE INFORMATION A change has been made to the connecting rod cap bolt service part. The new service part (B in Figure 1) is visually different, but is a direct replacement for the original equipment part. IMPORTANT: See page 2 for the procedure to inspect the cap bolt service part for excessive stretch. If replacement of a single connecting rod cap bolt is indicated for any given connecting rod, both connecting rod cap bolts of the affected connecting rod must be replaced as a set.

  Associated Products (16)

  2019 Infiniti QX802018 Infiniti QX802017 Infiniti QX802016 Infiniti QX802015 Infiniti QX802014 Infiniti QX802013 Infiniti QX562012 Infiniti QX562011 Infiniti QX562010 Infiniti QX562009 Infiniti QX562008 Infiniti QX562007 Infiniti QX562006 Infiniti QX562005 Infiniti QX562004 Infiniti QX56
  Associated Documents

  • DownloadMC-10179558-0001.pdf↗
• June 3, 2020•Document ID: 10177599

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR

  Mfr Comm. #:

  DOR-M9J4S-07

  Date Added:

  July 27, 2020

  Manufacturer:

  NISSAN

  Summary

  These SKUs are Exhaust Manifolds with Catalytic Converters. The customer communication requested return of unsold inventory due to a loss of CARB certification. These SKUs can no longer be sold as they do not meet CARB standards, but parts on vehicles are not effected.

  Associated Products (217)

  2013 Acura MDX2013 Acura RDX2013 Chrysler Town and Country2013 Dodge Grand Caravan2013 Dodge Journey2013 Ford Explorer2013 Honda Odyssey2013 Honda Ridgeline2013 Kia Sorento2013 Lincoln MKX2013 Nissan Frontier2013 Nissan Rogue2013 Nissan Titan2013 Toyota Highlander2013 Toyota Sienna2012 Acura MDX2012 Chevrolet Colorado2012 Chrysler Town and Country2012 Dodge Grand Caravan2012 Dodge Journey+ 197 more
  Associated Documents

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• June 3, 2020•Document ID: 10177598

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR

  Mfr Comm. #:

  DOR-M3J3F-07

  Date Added:

  July 27, 2020

  Manufacturer:

  TOYOTA

  Summary

  These SKUs are Exhaust Manifolds with Catalytic Converters. The customer communication requested return of unsold inventory due to a loss of CARB certification. These SKUs can no longer be sold as they do not meet CARB standards, but parts on vehicles are not effected.

  Associated Products (202)

  2013 Acura RDX2013 Chrysler Town and Country2013 Dodge Grand Caravan2013 Dodge Journey2013 Ford Edge2013 Ford Explorer2013 Honda Odyssey2013 Honda Ridgeline2013 Kia Sorento2013 Lincoln MKX2013 Nissan Armada2013 Nissan Frontier2013 Nissan Rogue2013 Nissan Titan2013 Suzuki Equator2013 Toyota Highlander2012 Chevrolet Colorado2012 Chrysler Town and Country2012 Dodge Grand Caravan2012 Dodge Journey+ 182 more
  Associated Documents

  • DownloadMC-10177598-0001.pdf↗
• May 14, 2020•Document ID: 10176212

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL

  Mfr Comm. #:

  ITB11-066f

  Date Added:

  June 9, 2020

  Manufacturer:

  INFINITI

  Summary

  PREMIUM NAVI/AUDIO VISUAL CONTROL UNIT DIAGNOSIS AND ORDERING This bulletin is no longer applicable. Discard previous versions of ITB11-066.

  Associated Products (32)

  2013 Infiniti EX352013 Infiniti FX352013 Infiniti FX372013 Infiniti FX502013 Infiniti G372013 Infiniti JX352013 Infiniti M372013 Infiniti M562013 Infiniti QX562012 Infiniti EX352012 Infiniti FX352012 Infiniti FX372012 Infiniti FX502012 Infiniti G252012 Infiniti G372012 Infiniti M372012 Infiniti M562012 Infiniti QX562011 Infiniti EX352011 Infiniti FX35+ 12 more
  Associated Documents

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• March 30, 2020•Document ID: 10173589

  Service Bulletin/Repair Instructions
  AIR BAGS

  Mfr Comm. #:

  ITB19-023a

  Date Added:

  April 7, 2020

  Manufacturer:

  INFINITI

  Summary

  TAKATA DRIVERS AIR BAG MODULE REPLACEMENT COLLECTION INITIATIVE This bulletin has been superseded by ITB20-015. Please discard previous versions of this bulletin.

  Associated Products (2)

  2012 Infiniti QX562011 Infiniti QX56
  Associated Documents

  • DownloadMC-10173589-0001.pdf↗
• January 17, 2020•Document ID: 10171195

  Service Bulletin/Repair Instructions
  SUSPENSION

  Mfr Comm. #:

  ITB13-008a

  Date Added:

  February 7, 2020

  Manufacturer:

  INFINITI

  Summary

  CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

  Associated Products (62)

  2019 Infiniti Q702019 Infiniti QX602019 Infiniti QX802018 Infiniti Q702018 Infiniti QX602018 Infiniti QX802017 Infiniti Q702017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX802016 Infiniti Q702016 Infiniti QX502016 Infiniti QX602016 Infiniti QX702016 Infiniti QX802015 Infiniti Q402015 Infiniti Q602015 Infiniti Q702015 Infiniti QX50+ 42 more
  Associated Documents

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• January 10, 2020•Document ID: 10171238

  Service Bulletin/Repair Instructions
  STRUCTURE

  Mfr Comm. #:

  White Paint Dela

  Date Added:

  February 8, 2020

  Manufacturer:

  INFINITI

  Summary

  White Paint Delamination Warranty Extension On October 17, 2019, INFINITI distributed a retailer announcement notifying retailers of a proposed class action settlement (Nelson v. Nissan North America, Inc., Case No. 3:17-cv-01114 (M.D. Tenn.)), concerning paint peeling on INFINITI QX56 vehicles. The announcement provided a copy of notices sent to affected owners. A court hearing occurred on December 19, 2019 and the proposed settlement was approved by the presiding court for owners of pearl white INFINITI QX56 produced between November 20, 2009 and December 12, 2012. Owners of eligible vehicles will receive a notification of the settlement from the third party settlement administrator indicating their eligibility for the following:  - Warranty extension of 48 months and unlimited miles to their current 48 month/60,000 mile new vehicle limited warranty for a total of 96 months/unlimited mile warranty coverage for the pearl white paint for delamination.  - The paint warranty extension will allow for a one-time full vehicle repaint (subject to a client copayment).  - Eligible owners can also obtain coverage for rental car ($600 max) arising from the repaint.  - Eligibility for INFINITI's Vehicle Purchase Program (A-Plan) until April 30, 2020. Settlement details for this warranty extension can be found at the following website: www.vehiclepaintsettlement.com

  Associated Products (3)

  2013 Infiniti QX562012 Infiniti QX562011 Infiniti QX56
  Associated Documents

  • DownloadMC-10171238-0001.pdf↗
• September 12, 2019•Document ID: 10165750

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; AIR BAGS; SEATS

  Mfr Comm. #:

  ITB19-024

  Date Added:

  October 8, 2019

  Manufacturer:

  INFINITI

  Summary

  DTC B00A0-00 STORED IF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored And OCS zero point reset cannot be performed And The following screen will display: ACTION 1. Check the Occupant Classification System (OCS) control unit using the ODS Analysis tool software.  Refer to SERVICE PROCEDURE on the next page. HINT: “OCS” may also be referred to as “ODS”. 2. Perform “75-zero RESET”.

  Associated Products (37)

  2020 Infiniti QX502020 Infiniti QX602019 Infiniti Q502019 Infiniti Q602019 Infiniti QX502019 Infiniti QX602019 Infiniti QX802018 Infiniti Q502018 Infiniti Q602018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti QX602017 Infiniti QX702017 Infiniti QX802016 Infiniti Q502016 Infiniti QX602016 Infiniti QX702016 Infiniti QX80+ 17 more
  Associated Documents

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• September 6, 2019•Document ID: 10165790

  Service Bulletin/Repair Instructions
  AIR BAGS

  Mfr Comm. #:

  REVISION 1 - PC7

  Date Added:

  October 9, 2019

  Manufacturer:

  INFINITI

  Summary

  Driver Airbag Module Field Quality Parts Collection Initiative UPDATE September 6, 2019 Please discard earlier versions of this bulletin The announcement from earlier this morning (September 6, 2019) has been revised to include: o The part number listed in the Parts section of “Release Schedule” below has been revised to K8510-1LC0B

  Associated Products (2)

  2012 Infiniti QX562011 Infiniti QX56
  Associated Documents

  • DownloadMC-10165790-0001.pdf↗
• September 6, 2019•Document ID: 10165789

  Service Bulletin/Repair Instructions
  AIR BAGS

  Mfr Comm. #:

  PC712 QX56 Healt

  Date Added:

  October 9, 2019

  Manufacturer:

  INFINITI

  Summary

  Driver Airbag Module Field Quality Parts Collection Initiative ***** Collection Initiative Summary ***** INFINITI is conducting a special parts collection activity on certain specific 2011-2012 QX56 (Z62) vehicles to replace the driver side airbag module free of charge. These vehicles are not subject to a recall. Instead, INFINITI is collecting a limited number of modules for engineering study. INFINITI will be notifying owners and asking them to participate in this important parts collection activity. As an incentive for participation, INFINITI is offering a complimentary oil and filter change for participating clients. NOTE: Clients should be informed that this parts collection activity is time-limited. Once a sufficient number of in-use modules has been collected, this activity will end. ***** What Retailers Should Do**** 1. Verify if vehicles are eligible for this parts collection activity using Service Comm or DBS National Service History – Open Campaign I.D. PC712. 2. Retailers should use ITB19-023 to service any QX56 vehicles subject to this activity. 3. The service department should submit the applicable warranty claim for the action(s) performed so the campaign can be closed on Service Comm and release the vehicle.

  Associated Products (2)

  2012 Infiniti QX562011 Infiniti QX56
  Associated Documents

  • DownloadMC-10165789-0001.pdf↗
• August 13, 2019•Document ID: 10164637

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  ITB14-011d

  Date Added:

  October 9, 2019

  Manufacturer:

  INFINITI

  Summary

  REMOTE ENGINE START NOT WORKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

  Associated Products (23)

  2020 Infiniti QX602019 Infiniti Q502019 Infiniti Q602019 Infiniti QX502019 Infiniti QX602019 Infiniti QX802018 Infiniti Q502018 Infiniti Q602018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti QX602017 Infiniti QX802016 Infiniti Q502016 Infiniti QX602016 Infiniti QX802015 Infiniti QX602015 Infiniti QX802014 Infiniti QX60+ 3 more
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• June 24, 2019•Document ID: 10162969

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

  Mfr Comm. #:

  ITB12-011n

  Date Added:

  July 22, 2019

  Manufacturer:

  INFINITI

  Summary

  TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

  Associated Products (35)

  2019 Infiniti Q502019 Infiniti Q602019 Infiniti Q702019 Infiniti QX302019 Infiniti QX502019 Infiniti QX602019 Infiniti QX802018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX602017 Infiniti QX802016 Infiniti Q50+ 15 more
  Associated Documents

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• April 2, 2019•Document ID: 10160176

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  ITB19-008

  Date Added:

  May 20, 2019

  Manufacturer:

  INFINITI

  Summary

  EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.

  Associated Products (221)

  2019 Infiniti Q502019 Infiniti Q602019 Infiniti Q702019 Infiniti QX302019 Infiniti QX502019 Infiniti QX602019 Infiniti QX802018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX502018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX60+ 201 more
  Associated Documents

  • DownloadMC-10160176-0001.pdf↗
• January 29, 2019•Document ID: 10152991

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  ITB17-042b

  Date Added:

  February 19, 2019

  Manufacturer:

  INFINITI

  Summary

  INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.

  Associated Products (76)

  2019 Infiniti Q502019 Infiniti Q602019 Infiniti Q702019 Infiniti QX302019 Infiniti QX502019 Infiniti QX602019 Infiniti QX802018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX502018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX60+ 56 more
  Associated Documents

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• January 29, 2019•Document ID: 10152989

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  ITB13-044g

  Date Added:

  February 19, 2019

  Manufacturer:

  INFINITI

  Summary

  ALL MODEL YEAR 2012 AND NEWER INFINITI VEHICLES; EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.

  Associated Products (71)

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• January 24, 2019•Document ID: 10152987

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

  Mfr Comm. #:

  ITB12-011m

  Date Added:

  February 19, 2019

  Manufacturer:

  INFINITI

  Summary

  TELEMATICS SERVICE INFORMATION This bulletin applies only to vehicles equipped with factory Navigation system. This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

  Associated Products (35)

  2019 Infiniti Q502019 Infiniti Q602019 Infiniti Q702019 Infiniti QX302019 Infiniti QX502019 Infiniti QX602019 Infiniti QX802018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX602017 Infiniti QX802016 Infiniti Q50+ 15 more
  Associated Documents

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• November 28, 2018•Document ID: 10152503

  Service Bulletin/Repair Instructions
  EQUIPMENT; ENGINE

  Mfr Comm. #:

  Revision 1-IEVAP

  Date Added:

  January 7, 2019

  Manufacturer:

  INFINITI

  Summary

  OBD II EVAP Tube Warranty Enhancement The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.

  Associated Products (114)

  2017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX602017 Infiniti QX702016 Infiniti Q502016 Infiniti Q702016 Infiniti QX502016 Infiniti QX602016 Infiniti QX702016 Infiniti QX802015 Infiniti Q402015 Infiniti Q502015 Infiniti Q602015 Infiniti Q702015 Infiniti QX502015 Infiniti QX602015 Infiniti QX702015 Infiniti QX802014 Infiniti Q50+ 94 more
  Associated Documents

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• November 28, 2018•Document ID: 10152502

  Service Bulletin/Repair Instructions
  FUEL SYSTEM, GASOLINE; FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY

  Mfr Comm. #:

  ITB17-026b

  Date Added:

  January 7, 2019

  Manufacturer:

  INFINITI

  Summary

  INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.

  Associated Products (114)

  2017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX602017 Infiniti QX702016 Infiniti Q502016 Infiniti Q702016 Infiniti QX502016 Infiniti QX602016 Infiniti QX702016 Infiniti QX802015 Infiniti Q402015 Infiniti Q502015 Infiniti Q602015 Infiniti Q702015 Infiniti QX502015 Infiniti QX602015 Infiniti QX702015 Infiniti QX802014 Infiniti Q50+ 94 more
  Associated Documents

  • DownloadMC-10152502-0001.pdf↗
• October 24, 2018•Document ID: 10149809

  Service Bulletin/Repair Instructions
  EQUIPMENT; STRUCTURE

  Mfr Comm. #:

  ITB18-037

  Date Added:

  December 3, 2018

  Manufacturer:

  INFINITI

  Summary

  PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.

  Associated Products (219)

  2019 Infiniti Q502019 Infiniti Q702019 Infiniti QX502019 Infiniti QX602019 Infiniti QX802018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX502018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX80+ 199 more
  Associated Documents

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• October 12, 2018•Document ID: 10149806

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  ITB18-034

  Date Added:

  December 3, 2018

  Manufacturer:

  INFINITI

  Summary

  TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.

  Associated Products (219)

  2019 Infiniti Q502019 Infiniti Q702019 Infiniti QX502019 Infiniti QX602019 Infiniti QX802018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX502018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX80+ 199 more
  Associated Documents

  • DownloadMC-10149806-0001.pdf↗