Infiniti Q60 Service Bulletins
326 manufacturer communications on file.
- December 7, 2021•Document ID: 10206332Service Bulletin/Repair InstructionsEXTERIOR LIGHTING
- Mfr Comm. #:
- ITB03-051P
- Date Added:
- January 8, 2022
- Manufacturer:
- INFINITI
SummaryHEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Associated Products (77)2022 Infiniti Q502022 Infiniti Q602022 Infiniti QX502022 Infiniti QX552022 Infiniti QX602022 Infiniti QX802021 Infiniti Q502021 Infiniti Q602021 Infiniti QX502021 Infiniti QX802020 Infiniti Q502020 Infiniti Q602020 Infiniti QX502020 Infiniti QX602020 Infiniti QX802019 Infiniti Q502019 Infiniti Q602019 Infiniti Q702019 Infiniti Q70L2019 Infiniti QX30+ 57 moreAssociated Documents - December 3, 2021•Document ID: 10206345Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE
- Mfr Comm. #:
- ITB21-026
- Date Added:
- January 8, 2022
- Manufacturer:
- INFINITI
SummarySOFTWARE UPDATE FOR CLOCK INCORRECT IF YOU CONFIRM One or more of the following occurs: ï· The clock resets to 1:00. ï· The clock changes 4-6 hours ahead of actual time. ï· Set Clock Manually icon is grayed out. ACTION 1. Confirm that the Infotainment software version is not 4710. See Check Software Version on page 3. 2. If the Infotainment software version is not 4710, perform Update AV Control Unit starting on page 5. 3. Manually set the clock time and date to complete the infotainment update.
Associated Products (10)Associated Documents - November 18, 2021•Document ID: 10204197Service Bulletin/Repair InstructionsVISIBILITY:WINDSHIELD WIPER/WASHER; VISIBILITY:WINDSHIELD
- Mfr Comm. #:
- ITB20-006B
- Date Added:
- December 8, 2021
- Manufacturer:
- INFINITI
SummaryWINDSHIELD WIPER BLADE PERFORMANCE/DIAGNOSIS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Associated Products (23)2022 Infiniti Q502022 Infiniti Q602022 Infiniti QX502022 Infiniti QX552022 Infiniti QX602022 Infiniti QX802021 Infiniti Q502021 Infiniti Q602021 Infiniti QX502021 Infiniti QX802020 Infiniti Q502020 Infiniti Q602020 Infiniti QX502020 Infiniti QX602020 Infiniti QX802019 Infiniti Q502019 Infiniti Q602019 Infiniti Q702019 Infiniti Q70L2019 Infiniti QX30+ 3 moreAssociated Documents - October 26, 2021•Document ID: 10203442Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- ITB21-022A
- Date Added:
- November 8, 2021
- Manufacturer:
- INFINITI
SummaryCLIENT SATISFACTION INITIATIVE 2020-2021 Q50, Q60, QX50, AND QX80; INFOTAINMENT SOFTWARE UPDATE AND WIRELESS CARPLAY CONFIGURATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
Associated Products (8)Associated Documents - October 18, 2021•Document ID: 10204189Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- REV 1 - PC839 20
- Date Added:
- December 8, 2021
- Manufacturer:
- INFINITI
SummaryWireless Apple CarPlay® Update Voluntary Service Campaign UPDATE October 18, 2021 Please discard earlier versions of this bulletin. The announcement from October 6, 2021 has been updated to highlight the following important information: ï· Retailers should ensure they are using the most recent version of the CONSULT III operating system. ï· Ensure that the technician has configured the audio/IT unit as instructed beginning with step 27 of the Technical Service Bulletin (TSB). ï· Retailers should assist every customer with (1) removing ALL paired phones,(2) pairing their phone with the vehicle again before they leave the dealership, and (3) verifying Wireless CarPlay is working for iPhone users (See page 2 of this announcement) ï· Ensure that YES is selected on the vehicle when prompted to deactivate Wi-Fi to use Wireless CarPlay (provide owners a copy of the instructions on page 6 of this announcement) Notify owners that some vehicles may have initial location accuracy concerns after the software update. This is not a unique issue for INFINITI and will self-correct within a few days.(see page 7) Please print a copy of the phone pairing instructions (page 6) for the owner to use with pairing other phones back to their vehicle.
Associated Products (8)Associated Documents - October 6, 2021•Document ID: 10204181Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- PC839 2020-21 Q5
- Date Added:
- December 8, 2021
- Manufacturer:
- INFINITI
SummaryWireless Apple CarPlay® Update Voluntary Service Campaign ***** Campaign Summary ***** INFINITI is conducting a Client Service Initiative to provide a free Infotainment software update, which includes Wireless Apple CarPlay® until March 31, 2022. The update will bring the vehicleâs software to current production level, improve system overall performance, and enable you to use Apple CarPlay® wirelessly! For more information on Apple CarPlay®, please refer to: INFINITI Apple CarPlay® Features & FAQs INFINITIâs InTouch system is designed to improve the driving experience. Your vehicle is already equipped with Apple CarPlay® to enhance your iPhone user experience with iOS13 and later, but it currently requires a USB cord connection to your phone to use. The CarPlay® dashboard takes things you want to do with your iPhone while driving and puts them right on the vehicleâs built-in display, eliminating the need to remove the iPhone from your pocket or bag. ***** What Retailers Should Do ***** 1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or DBS National Service History â Open Campaign I.D. PC839 ï· New vehicles in retailer inventory can also be identified by using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). ï§ Refer to IPSB 15-286 for additional information 2. Retailers should ensure any applicable vehicle has the latest AV control unit software installed, and use ITB21-022 to update the following software: ï· Enablement of Wireless Apple CarPlay® ï· Stability improvements and âbugâ fixes 3. Retailers should submit the applicable warranty claim for the action performed so it can be closed on Service Comm and release the vehicle.
Associated Products (8)Associated Documents - October 5, 2021•Document ID: 10203441Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- ITB21-022
- Date Added:
- November 8, 2021
- Manufacturer:
- INFINITI
SummaryCLIENT SATISFACTION INITIATIVE 2020-2021 Q50, Q60, QX50, AND QX80; INFOTAINMENT SOFTWARE UPDATE AND WIRELESS CARPLAY CONFIGURATION SERVICE INFORMATION Infiniti is providing a free infotainment software update, including Wireless Apple CarPlay®, until March 31, 2022. This upgrade will bring the vehicleâs infotainment software up to current production level, improve system overall performance, and enable wireless use of current Apple CarPlay® features. RETAILER RESPONSIBILITY It is the retailerâs responsibility to check SERVICE COMM using Service Comm I.D. PC839 for the status on each vehicle falling within the range of this client satisfaction initiative which for any reason enters the service department. If a vehicle subject to this client satisfaction activity was part of a retailer trade, the letter associated with that vehicle should be forwarded to the appropriate retailer for upgrade completion.
Associated Products (8)Associated Documents - August 27, 2021•Document ID: 10202178Service Bulletin/Repair InstructionsVISIBILITY
- Mfr Comm. #:
- PC838 - R1912 Ca
- Date Added:
- October 7, 2021
- Manufacturer:
- INFINITI
SummaryR1912 Rear Visibility System Campaign Quality Review ***** Retailer Announcement ***** INFINITI is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs for a previously completed campaign (R1912). If the VIN displays QA campaign ID PC838, retailers should perform the procedure attached to this communication even if the National Service History indicates the remedy action was previously performed for the vehicle. VINs identified with this QA campaign ID are being inspected to ensure the recall remedy was performed and documented in accordance with INFINITIâs quality standards. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED PROCEDURE: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History â Open Campaigns I.D. PC838. 2. Retailers should complete this action on both retailed vehicles and previously owned vehicles within retailer inventory. ⢠Retailers should follow all stop sale and do not drive, loan, sell, or trade instructions for campaigns. 3. Retailers will need to file the appropriate claim using applicable Op Code information in the repair procedure attached to this announcement to close the campaign. NOTE: Parts replaced under this activity will be placed on parts return. Monitor the Warranty Parts Return Website located at NNAnet.com for notifications.
Associated Products (12)Associated Documents - August 27, 2021•Document ID: 10202176Service Bulletin/Repair InstructionsFUEL SYSTEM, GASOLINE
- Mfr Comm. #:
- PC836 - R1717 Ca
- Date Added:
- October 7, 2021
- Manufacturer:
- INFINITI
SummaryR1717 Fuel Pump Campaign Quality Review ***** Retailer Announcement ***** INFINITI is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs for a previously completed campaign (R1717). If the VIN displays QA campaign ID PC836, retailers should perform the procedure attached to this communication even if the National Service History indicates the remedy action was previously performed for the vehicle. VINs identified with this QA campaign ID are being inspected to ensure the recall remedy was performed and documented in accordance with INFINITIâs quality standards. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED PROCEDURE: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History â Open Campaigns I.D. PC836. 2. Retailers should complete this action on both retailed vehicles and previously owned vehicles within retailer inventory. ⢠Retailers should follow all stop sale and do not drive, loan, sell, or trade instructions for campaigns. 3. Retailers will need to file the appropriate claim using applicable Op Code information in the repair procedure attached to this announcement to close the campaign. NOTE: Parts replaced under this activity will be placed on parts return. Monitor the Warranty Parts Return Website located at NNAnet.com for notifications.
Associated Products (5)Associated Documents - August 27, 2021•Document ID: 10202170Service Bulletin/Repair InstructionsFUEL SYSTEM, GASOLINE
- Mfr Comm. #:
- PC832 - P8314 Ca
- Date Added:
- October 7, 2021
- Manufacturer:
- INFINITI
SummaryP8314 Fuel Hose Campaign Quality Review ***** Retailer Announcement ***** INFINITI is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs for a previously completed campaign (P8314). If the VIN displays QA campaign ID PC832, retailers should perform the procedure attached to this communication even if the National Service History indicates the remedy action was previously performed for the vehicle. VINs identified with this QA campaign ID are being inspected to ensure the service campaign remedy was performed and documented in accordance with INFINITIâs quality standards. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED PROCEDURE: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History â Open Campaigns I.D. PC832. 2. Retailers should complete this action on both retailed vehicles and previously owned vehicles within retailer inventory. 3. Retailers will need to file the appropriate claim using applicable Op Code information in the repair procedure attached to this announcement to close the campaign. NOTE: Parts replaced under this activity will be placed on parts return. Monitor the Warranty Parts Return Website located at NNAnet.com for notifications. ***** Retailer Responsibility ***** It is the retailerâs responsibility to check Service Comm or DBS National Service History - Open Campaign using the appropriate campaign I.D. for the status of each vehicle currently in retailer inventory or entering the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners. If a VIN subject to this quality action was traded to another retailer, please notify the affected retailer to have this quality action and associated campaign(s) completed.
Associated Products (5)Associated Documents - August 24, 2021•Document ID: 10201191Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY; ENGINE AND ENGINE COOLING; EQUIPMENT
- Mfr Comm. #:
- ITB20-016A
- Date Added:
- September 8, 2021
- Manufacturer:
- INFINITI
SummaryCOOLANT RESIDUE AT WATER PUMP This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Associated Products (9)Associated Documents - June 9, 2021•Document ID: 10199137Service Bulletin/Repair InstructionsPOWER TRAIN
- Mfr Comm. #:
- ITB13-008B
- Date Added:
- July 10, 2021
- Manufacturer:
- INFINITI
SummaryCLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Associated Products (86)2021 Infiniti Q502021 Infiniti Q602021 Infiniti QX502021 Infiniti QX802020 Infiniti Q502020 Infiniti Q602020 Infiniti QX502020 Infiniti QX602020 Infiniti QX802019 Infiniti Q502019 Infiniti Q602019 Infiniti Q702019 Infiniti QX502019 Infiniti QX602019 Infiniti QX802018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX502018 Infiniti QX60+ 66 moreAssociated Documents - June 7, 2021•Document ID: 10199141Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- ITB17-055B
- Date Added:
- July 10, 2021
- Manufacturer:
- INFINITI
SummaryINFINITI; INTELLIGENT KEY IDENTIFICATION AND REGISTRATION TIPS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
Associated Products (19)2021 Infiniti Q502021 Infiniti Q602021 Infiniti QX502020 Infiniti Q502020 Infiniti Q602020 Infiniti QX502020 Infiniti QX602019 Infiniti Q502019 Infiniti Q602019 Infiniti QX502019 Infiniti QX602018 Infiniti Q502018 Infiniti Q602018 Infiniti QX602017 Infiniti Q502017 Infiniti Q602017 Infiniti QX602016 Infiniti QX602015 Infiniti QX60Associated Documents - June 7, 2021•Document ID: 10199140Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- ITB16-012D
- Date Added:
- July 10, 2021
- Manufacturer:
- INFINITI
SummaryINTELLIGENT KEY BUTTONS INOPERATIVE BUT REQUEST SWITCHES WORK This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Associated Products (28)2021 Infiniti Q502021 Infiniti Q602021 Infiniti QX502020 Infiniti Q502020 Infiniti Q602020 Infiniti QX502020 Infiniti QX602019 Infiniti Q502019 Infiniti Q602019 Infiniti QX502019 Infiniti QX602018 Infiniti Q502018 Infiniti Q602018 Infiniti QX602017 Infiniti Q502017 Infiniti Q602017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702016 Infiniti Q50+ 8 moreAssociated Documents - June 7, 2021•Document ID: 10199139Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- ITB15-026D
- Date Added:
- July 10, 2021
- Manufacturer:
- INFINITI
SummarySIGNAL TECH-II INTELLIGENT KEY BATTERY TEST AND SIGNAL CHECK This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Associated Products (39)2021 Infiniti Q502021 Infiniti Q602021 Infiniti QX502021 Infiniti QX802020 Infiniti Q502020 Infiniti Q602020 Infiniti QX502020 Infiniti QX602020 Infiniti QX802019 Infiniti Q502019 Infiniti Q602019 Infiniti Q702019 Infiniti QX502019 Infiniti QX602019 Infiniti QX802018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX602018 Infiniti QX80+ 19 moreAssociated Documents - May 3, 2021•Document ID: 10195474Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING
- Mfr Comm. #:
- ITB21-009
- Date Added:
- June 9, 2021
- Manufacturer:
- INFINITI
Summary2021 Q50/Q60; DTC P0607 STORED IN THE ECM IF YOU CONFIRM If CONSULT-III plus is available: DTC P0607 (ECM) is stored in the ECM. This DTC may be in Current or Past status. If CONSULT-III plus is not available: The vehicle displays an engine stall / no start condition with adequate fuel level, adequate battery voltage, and no fuel pump related DTCs present, Or DTC P0300 (Multiple Cylinder Misfire) is stored in the ECM and the vehicle displays misfire events on cylinder 3 and cylinder 6 only. ACTION 1. Replace the ECM. 2. Reprogram the ECM.
Associated Products (2)Associated Documents - April 28, 2021•Document ID: 10191930Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT
- Mfr Comm. #:
- ITB21-010
- Date Added:
- May 7, 2021
- Manufacturer:
- INFINITI
SummaryUPPER INFOTAINMENT SCREEN TURNS ON AFTER TURNING VEHICLE OFF IF YOU CONFIRM The upper infotainment screen turns ON after the vehicleâs ignition is turned OFF and the door is opened, And The current telematics control unit (TCU) part number is 28275-5SN9B. ACTION Reprogram the telematics control unit (TCU).
Associated Products (3)Associated Documents - April 21, 2021•Document ID: 10191927Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT
- Mfr Comm. #:
- ITB19-029B
- Date Added:
- May 7, 2021
- Manufacturer:
- INFINITI
SummaryTELEMATICS (IVC) SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
Associated Products (9)Associated Documents - April 1, 2021•Document ID: 10191925Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING
- Mfr Comm. #:
- ITB16-008C
- Date Added:
- May 7, 2021
- Manufacturer:
- INFINITI
SummaryMIL ON WITH P0603 STORED FOR ECM BACK UP CIRCUIT This bulletin has been amended. See AMENDMENT HISTORY on page 3. Please discard previous versions of this bulletin.
Associated Products (14)Associated Documents - April 1, 2021•Document ID: 10191928Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING
- Mfr Comm. #:
- ITB21-007
- Date Added:
- May 7, 2021
- Manufacturer:
- INFINITI
SummaryMIL ON WITH DTC P062F AND/OR P0603 STORED IF YOU CONFIRM The MIL is ON and DTC P062F (EEPROM) and/or P0603 (ECM BACK UP/CIRCUIT) is stored, And The customer stated the vehicle was recently started after sitting for an extended period of time (i.e., the battery voltage was low while attempting to start the engine). ACTION 1. Test the vehicleâs 12 volt battery using the Midtronics DSS-5000. Recharge or replace the battery if necessary. 2. Erase all DTCs.
Associated Products (30)2022 Infiniti QX552021 Infiniti Q502021 Infiniti Q602021 Infiniti QX502021 Infiniti QX802020 Infiniti Q502020 Infiniti Q602020 Infiniti QX502020 Infiniti QX602020 Infiniti QX802019 Infiniti Q502019 Infiniti Q602019 Infiniti QX302019 Infiniti QX502019 Infiniti QX602019 Infiniti QX802018 Infiniti Q502018 Infiniti Q602018 Infiniti QX302018 Infiniti QX60+ 10 moreAssociated Documents