Hyundai Veracruz Complaints

662 consumer complaints on file.

#11436891October 15, 2021
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
The contact owns a 2009 Hyundai Veracruz. The contact received a recall notification for NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated upon starting the vehicle, the vehicle inadvertently lost power. The contact was unable to restart the vehicle after several attempts. The independent mechanic came to the contact's residence and diagnosed that the battery needed to be replaced. The battery was replaced, and the vehicle restarted. The alternator warning light illuminated. The independent mechanic advised the contact to get the vehicle towed to the dealer as the alternator had failed. The vehicle was towed to the dealer who diagnosed that the oil leak from the front cylinder bank valve cover gasket had caused the alternator to fail. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and a case was filed. The vehicle was not repaired. The approximate failure mileage was 54,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436083October 8, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2012 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling). The contact stated that the vehicle experienced the failure stated in the recall a month prior to receiving the recall notification. The vehicle was repaired by an independent mechanic, who replaced the alternator. After receiving the recall notification, the vehicle was taken to the dealer. The dealer informed the contact that there was oil leaking into the alternator. However, the part to do the recall repair would not be available until mid-January of 2022. The dealer informed the contact that it was safe to drive the vehicle. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 97,085.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435332October 4, 2021
ENGINE
The contact owns a 2008 Hyundai Veracruz. The contact stated that while driving approximately 45 MPH, the vehicle suddenly stalled. The vehicle was later examined by an independent mechanic who diagnosed that the engine had failed and needed to be replaced. The vehicle was not yet repaired. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 175,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433080September 15, 2021
ENGINE, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2008 Hyundai Veracruz. The contact received notification of NHTSA campaign numbers: 08E055000 (Trailer Hitches) and 20V705000 (Engine and Engine Cooling) however, the contact had not been able to schedule a recall repair appointment with the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 60 MPH, the vehicle inadvertently began to stall and lost power. The contact stated he shifted the vehicle to neutral and veered to the side of the road where he parked the vehicle. The contact was able to restart the vehicle and he drove to his destination. The check engine warning light illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact also stated he replaced the battery himself three times within a year and the vehicle would start with a delay. The dealer was made aware of the failure and advised the contact they could only complete the recall repair of the vehicle within the next 4 months. The contact stated that the failure persisted. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 186,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431185August 31, 2021
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
The contact owns a 2010 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle shut down and was towed to a certified mechanic. The battery was replaced however, shortly after, the alternator failed the vehicle was towed back to the same mechanic and the alternator was replaced. The contact took the vehicle to the dealer and the dealer declined to assist because the contact had the vehicle towed and repaired by an independent mechanic. The approximate failure mileage was 85,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431075August 30, 2021
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ENGINE AND ENGINE COOLING
The contact owns a 2008 Hyundai Veracruz. The contact stated that the battery was draining due to the radio not turning off internally. The radio knob was turned off along with the ignition and the key removed however, the battery was still being drained. The contact stated that the door remote failed to lock and unlock the doors. The contact stated that the battery needed to be charged for several hours for the vehicle to operate as needed. The contact stated that when the battery was checked with a hydrometer it showed that the battery cells were dead. The contact stated that the battery was replaced in February. The contact stated that neither the dealer nor the independent mechanic was notified of the failure. The contact also received notification of NHTSA Campaign Number: 20V705000 (ENGINE AND ENGINE COOLING) however, the part to do the recall repair was not yet available. The contact stated that when he received the recall notice the vehicle was taken to the local dealer and informed that the parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted about the failure but was contacted about the recall. The manufacturer informed the contact that a second notice would be mailed when the remedy was available. The failure mileage was approximately 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429118August 14, 2021
ELECTRICAL SYSTEM
Nov 13,2020 Manufacturer Recall Number197 NHTSA Recall Number20V705000 Recall StatusRecall Incomplete Summary HYUNDAI MOTOR AMERICA IS RECALLING CERTAIN 2007-2012 VERACRUZ VEHICLES THAT WERE PREVIOUSLY RECALLED UNDER RECALL NUMBER 14V-415. AN INOPERATIVE CHARGINIG SYSTEM CAN RESULT IN AN ENGINE STALL, INCREASING THE RISK OF A CRASH. this recall has never been addressed and it is my feeling that HYUNDAI MOTOR AMERICA is just letting it go without corrective actions until all of the models are off the road and they don't have to address this at all, also the problem is well understated as the oil not only gets on the alternator but the belt system that poses an even mere berater risk. if the NHTSA will monitor each safety recall to make sure owners receive safe, free, and effective remedies from manufacturers according to the Safety Act and Federal regulations, than why are they not addressing this? Although my car had 293000 miles on it it could have made another 200000 miles if HYUNDAI MOTOR AMERICA would have taken steps to correct this? after sending an email (will upload) they seemed to question me on the vehicle but after learning a junked the car they appear to take the stand that that owe me nothing not even the time of day, and I would like to file a formal complaint against HYUNDAI MOTOR AMERICA for lack effort to resolve this issue as this year alone I have gotten 5 recall notices stating no repair available?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428680August 11, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2011 Hyundai Veracruz. The contact received a recall notification for NHTSA Campaign number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428416August 9, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2011 Hyundai Veracruz. The contact received a recall notification for NHTSA campaign number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427981August 6, 2021
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
2011 HYUNDAI VERACRUZ. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE RELATED TO OIL LEAK ON ALTERNATOR SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427600August 3, 2021
ENGINE
My vehicle has a oil leakage in the LH and RH valve cover gasket that the dealer is stating to replace. Currently there is a recall for the Veracruz: OIL MAY LEAK FROM THE FRONT CYLINDER BANK COVER GASKET, POTENTIALLY DRIPPING ONTO THE ALTERNATOR AND CAUSING THE CHARGING SYSTEM TO BECOME INOPERATIVE. THE REMEDY WILL INCLUDE NEW DEALER INSTRUCTIONS ON PERFORMING THE REPAIR. BASED ON AN INSPECTION, VEHICLES IDENTIFIED WITH NO OIL LEAKAGE SPECIFIED IN THE 'T' JOINT AREA WILL HAVE AN OIL PROTECTOR INSTALLED WITH RTV SEALANT APPLICATION. FOR THOSE VEHICLES IDENTIFIED WITH OIL LEAKAGE, THE VALVE COVER GASKET AND ALTERNATOR WILL ALSO BE REPLACED FOR THOSE VEHICLES IDENTIFIED WITH AN OIL LEAKAGE IN ADDITION TO THE INSTALLATION OF OIL PROTECTOR WITH RTV SEALANT APPLICATION. AN OIL PROTECTOR WILL BE INSTALLED ON ALL. However the dealer is stating that the recall only covers the LH cover gasket. The recall remedy does not state. Therefore the issue is not fully resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427371August 1, 2021
UNKNOWN OR OTHER
Unknown. Found oil leaking from somewhere. Don't want to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426959July 29, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2011 Hyundai Veracruz. The contact received a recall notification for NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426483July 26, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2010 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact stated that there was an oil leak coming from the engine. Parts distribution disconnect. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426522July 26, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2008 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that several attempts were needed to start the vehicle. The contact also stated that after coming to a stop the vehicle would inadvertently move forward. The contact stated that on one occasion while starting the vehicle there was an abnormally loud sound coming from the vehicle before the vehicle inadvertently moved forward without driver input. The vehicle was taken several times to an independent mechanic however, no codes appeared on the code reader. The contact stated that the independent mechanic replaced the spark plugs, brakes, rotors, battery, and other unknown parts however, the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426315July 24, 2021
UNKNOWN OR OTHER
It has been over 8 months after I received 1st recall notice last 11/2020. Hyundai Motors America keep sending interim notices only, so I brought my SUV to Hyundai dealership at Dublin last 4/2020. The one of mechanic informed me that he couldn't provide recall services since there are no remedy yet. I think it should be enough time to get remedy but they just don't care about customer's safety at all. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426164July 23, 2021
ELECTRICAL SYSTEM
Hyundai has had this recall #197 open since 2014 and still does not have a solution? I just got another letter on 7-22-21 saying the same thing that they have been saying for seven years with zero resolution yet in place. I finally took the time to read the other complaints about electrical problems and the car seizing up nd being dead and this is exactly what is happening to my 2010 Hyundai Veracruz as I write this. How can this ongoing problem not be addressed and fixed by Hyundai for over 7 years now! What is the NHTSA doing about this? I now am looking at a seriously expensive repair for this problem because Hyundai simply is ignoring all of the complaints about this dangerous situation. The local dealerships I call don't want to touch it until the remedy is available or want us to pay for it and try and recover the cost later. This is unacceptable and I want to know what this government agency NHTSA is doing about it. Hyundai customer service is of no real help. They just advise to get it fixed and hope for a remedy later, but this type of problem is truly dangerous and I do not want my family put in jeopardy of an accident due to the car going dead as it has done twice so far at my home. Please make Hyundai solve this problem now and actively reach out to the owners of these vehicles with a solution that will cost nothing to the owners. I am on social security and cannot afford to put out approximately $1,000 and hope to get it back someday from Hyundai. I feel Hyundai is allowing this problem to go on due to not wanting to spend the money to fix this problem while they hope that it just goes away. Please do something NOW!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425613July 20, 2021
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2011 Hyundai Veracruz. The contact indicated on several occasions that after starting the vehicle, the vehicle suddenly stalled and had to be restarted. The contact later received notification of NHTSA campaign number 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425430July 19, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2008 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425450July 19, 2021
ENGINE
The contact owns a 2011 Hyundai Veracruz. The contact stated that while operating the vehicle, there was an odor of burning oil present. The vehicle was taken to the local dealer who diagnosed that oil had leaked from the front cylinder valve cover onto the alternator. The vehicle was not repaired. The contact indicated that the vehicle was included in NHTSA campaign number: 20V705000 (Engine and Engine Cooling) but the repair was not yet determined by the manufacturer. The contact indicated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 189,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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