Hyundai Veracruz Complaints

662 consumer complaints on file.

#10364322November 7, 2010
LATCHES/LOCKS/LINKAGES
2008 HYUNDAI VERACRUZ PASSENGER FRONT DOOR WILL NOT LATCH WHEN CLOSED, WHILE DRIVING OR AT A STOP. THE DEALERSHIP HAS BEEN UNABLE TO REPAIR DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361049October 18, 2010
ENGINE AND ENGINE COOLING
08 HYUNDAI VERACRUZ HAD A TOTAL LOSS OF POWER-ACCELERATOR WILL NOT RESPONDED TO COMMANDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352694August 30, 2010
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. WHILE DRIVING APPROXIMATELY 40 MPH THE VEHICLE STALLED AND A CHECK ENGINE LIGHT ILLUMINATED ON THE DASHBOARD. THE VEHICLE WAS DRIVEN ONTO THE EMERGENCY LANE AND SHUT OFF. UPON RESTARTING THE VEHICLE IT DRIVE NORMALLY BUT THE CHECK ENGINE LIGHT CONTINUED TO ILLUMINATE ON THE DASHBOARD. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE COMPUTER SYSTEM WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349742August 16, 2010
POWER TRAIN
WHILE DRIVING, IT FELT LIKE A JERK OR SHIFT IN THE ENGINE TWO TIMES AND THEN THE ACCELERATOR STOPPED WORKING. I COASTED INTO A PARKING LOT AND CALLED A TOW TRUCK. NOT FIVE MINUTES EARLIER I HAD BEEN DRIVING 65 MILES AN HOUR ON INTERSTATE 35 - AN EXTREMELY BUSY AND FAST-MOVING HIGHWAY. IF THE PROBLEM HAD HAPPENED THEN, I HAVE NO DOUBT THAT A TERRIBLE ACCIDENT WOULD HAVE BEEN THE RESULT. THE SERVICE REPRESENTATIVE AT THE HYUNDAI DEALERSHIP SAID IT WAS PROBABLY THE THROTTLE POSITION SENSOR AND THAT THIS WAS A "COMMON PROBLEM." THE SENSOR IS BEING REPLACED AS I TYPE. I LOOKED ONLINE ON EDMUNDS CAR SPACE AND FOUND SEVERAL OTHER HYUNDAI OWNERS COMPLAINING OF THE SAME PROBLEM AS FAR BACK AS 2007 (PROBABLY EVEN BEFORE). THIS IS A LIFE ENDANGERING PROBLEM THAT HYUNDAI IS APPARENTLY IGNORING UNTIL OWNERS BRING IN THEIR VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341964July 8, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE NORMALLY WHEN SHE ENGAGED THE ACCELERATOR PEDAL. RECENTLY, WHEN ACCELERATING APPROXIMATELY 42 MPH, THE VEHICLE HESITATED AND SHIFTED INTO THE NEUTRAL POSITION. SHE TOOK THE VEHICLE TO AN AUTHORIZED DEALER SEVERAL TIMES WHERE SHE WAS INFORMED THAT THE SOFTWARE WAS DEFECTIVE. THE SOFTWARE WAS REPROGRAMMED FOUR TIMES BUT THE FAILURE CONTINUED TO OCCUR AND BECAME PROGRESSIVELY WORSE OVER TIME. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THEY WERE WORKING ON THE FAILURE BUT OFFERED NO ASSISTANCE WHEN THE COMPLAINT WAS FILED. THE CURRENT MILEAGE IS APPROXIMATELY 38,400. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000. UPDATED 10/28/10 *BF THE CONSUMER STATED THE PROBLEM WITH THE PERFORMANCE OF THE VEHICLE INVOLVED MORE THAN THE AUTOMATIC TRANSMISSION. THE PROBLEM INCLUDES THE ELECTRONIC SOFTWARE OPERATING THE VEHICLE. THE VEHICLE HAS NOT STALLED AGAIN, BUT IT DOES CONTINUE TO ACCELERATE SPORADICALLY. THE CONSUMER STATED DURING HER LAST VISIT, THE SERVICE DEPARTMENT ATTEMPTED TO CORRECT THE PROBLEMS. SHE WAS INFORMED THAT A NEW TRANSMISSION WAS INSTALLED AND THE SOFTWARE WAS RELOADED AGAIN FOR THE ELECTRONICS CONTROLLING THE VEHICLES PERFORMANCE. UPDATED 11/01/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341930July 7, 2010
FUEL SYSTEM, OTHER
THE ENGINE JUST QUIT WHILE I WAS DRIVING ON THE FREEWAY DURING MORNING RUSH-HOUR. THERE WAS SUDDENLY NO RESPONSE WHEN ACCELERATOR WAS DEPRESSED. I MANAGED TO GLIDE ACROSS 2 FREEWAY LANES TO EXIT FREEWAY WHILE CAR DECELERATED. THIS OCCURRED ON OCT 7, 2008. I DON'T RECALL IF AT THE OFF RAMP RED LIGHT, THE CAR COMPLETELY STOPPED AND I RESTARTED IT OR WAS BARELY IDLING. I DO RECALL THE CAR BARELY DRIVING (IT WAS TREMBLING/ROUGH IDLING) THE FEW FEET FROM THE RED LIGHT TO THE FIRST GAS STATION. I PARKED IT AND IT WOULD NOT START UP. HYUNDAI TOWED IT TO THEIR DEALERSHIP. MECHANIC DIAGNOSED THE PROBLEM WAS: "THE THROTTLE BODY HAS FAILED AND NEEDS TO BE REPLACED." I HAVEN'T EXPERIENCED THIS AGAIN--AND HAD NOT EXPERIENCED IT BEFORE THIS INCIDENT. WHILE I MANAGED TO AVOID CRASHING INTO OTHER VEHICLES GOING 50-70 MPH WHEN I GLIDED ACROSS THE LANES, THIS WAS A TERRIFYING EXPERIENCE. (I AM SUBMITTING THIS COMPLAINT 1-1/2 YEARS AFTER THE MECHANICAL FAILURE ONLY BECAUSE OF THE SERIOUS PROBLEMS TOYOTA CUSTOMERS HAVE EXPERIENCED W/SUDDEN ACCELERATION, ETC. I JUST WANT TO ENSURE THAT NHTSA WAS INFORMED BY HYUNDAI BACK IN 2008 OF MY POTENTIALLY DEADLY ENGINE FAILURE ON A FREEWAY DURING RUSH-HOUR TRAFFIC. I THINK THEY SHOULD HAVE HAD A DUTY TO REPORT THIS SERIOUS FAILURE TO YOU, AND IF THEY DID, GREAT. IN CASE THEY DIDN'T, NOW YOU KNOW.) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328458May 2, 2010
STEERING, ENGINE AND ENGINE COOLING
RACK AND PINION ASSEMBLY LEAKING THE POWER STEERING FLUID FROM BOTH SIDE BOOTS. THE FLUID IS SPRAYING UNDER AND ON THE TIRES. VERY UNSAFE TO DRIVE DUE TO A POSSIBLE LOSS OF TRACTION. THE UNDERCARRIAGE IS COMPLETELY COVERED WITH OVER-SPRAY. FRONT VALVE COVER GASKET LEAKING ENGINE OIL. THE DEALER PROMISED TO REPAIR BOTH PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327670April 27, 2010
VISIBILITY:WINDSHIELD WIPER/WASHER
I HAVE A HYUNDAI VERACRUZ 2008. IN THE PAST 2 MONTHS I AM NOW FACED WITH A SECOND INCIDENT WHERE MY WINDSHIELD WIPERS STOPPED WORKING COMPLETELY WHILE DRIVING ON A HIGHWAY IN HEAVY RAIN. THE DEALER HAS EXPLAINED THEY PUT IN A FAIL SAFE MECHANISM TO BACK OUT THE NUT ATTACHED TO THE WIPER ARMS IN ORDER TO PROTECT THE WIPER MOTOR SO IT DOES NOT BURN OUT AS IT IS COVERED BY THE WARRANTY. THE 1ST TIME IT HAPPENED THEY SAID IT WAS DUE TO THE HEAVY SNOWS. WE HAVE NOT HAD ANY SNOW SINCE THEY LAST FIXED IT AND AGAIN WE WERE FACED WITH A VERY UNSAFE SITUATION AS OUR WIPERS STOPPED DURING A PERIOD OF RAIN AND THIS TIME WE WERE ON A MAJOR HIGHWAY WITH 60 MILES TO DRIVE AHEAD OF US. THE DEALER WANTS TO DO NOTHING MORE THAN REPLACE THE NUT BUT SAYS THEY CAN NOT WELD IT TO STAY IN PLACE OR THE MOTOR COULD END UP BURNING OUT. OUR HYUNDAI DEALER IS CAROUSEL HYUNDAI IN WEST CHESTER PA. PLEASE INVESTIGATE THIS BEFORE SOMEONE IS LESS FORTUNATE THAN MYSELF AND ENDS UP IN A CAR ACCIDENT WHEN THIS HAPPENS TO THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326427April 19, 2010
AIR BAGS
AIR BAG WARNING LIGHT COME-ON AND STAY ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320709March 18, 2010
AIR BAGS
TL*THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. WHILE TRAVELING 35 MPH THE CONTACT NOTICED THAT THE AIR BAG WARNING LIGHT APPEARED ON THE DASHBOARD. THE VEHICLE WAS TAKEN TO THE DEALERSHIP TO BE SERVICED; HOWEVER, THE CONTACT IS STILL EXPERIENCING THE FAILURE. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 30,000. UPDATED 5/10/10 *CN THE CONSUMER STATED THE AIR BAG WARNING LIGHT WOULD ILLUMINTE FOR DAYS/WEEKS AT A TIME. UPDATED 09/13/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299991January 16, 2010
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. THE CONTACT STATED THAT THE HIGH AND LOW BEAMS WERE DEFECTIVE. THE HEADLIGHTS PROVIDE VERY POOR ILLUMINATION AT NIGHT OR WHENEVER THEY ARE NEEDED. THE DEALER STATED THAT THE HEADLIGHTS WERE ADJUSTED, BUT THE CONTACT COULD NOT TELL THE DIFFERENCE. HE CALLED THE DEALER REGARDING A SERVICE BULLETIN AND THEY STATED THAT THERE WERE NO RECORDS OF A SERVICE BULLETIN FOR THAT YEAR, MAKE, AND MODEL VEHICLE. THEY STATED THAT NOTHING FURTHER COULD BE DONE OTHER THAN READJUST THE LIGHTS. THE VIN AND FAILURE MILEAGE WERE UNKNOWN. THE CURRENT MILEAGE WAS 30000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298808January 9, 2010
FUEL SYSTEM, GASOLINE
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). THE FUEL PUMP ON 2007 HYUNDAI VERACRUZ FUEL PUMP IS NOT PROPERLY FUNCTIONING TO SUV POTENTIAL. AVG 12.6. AFTER SEVERAL INVESTIGATION FROM PEOPLE THAT HAVE CHANGE THE FUEL PUMP HAS INCREASE THEIR PERFORMANCE SIZEABLE FUEL SAVINGS. IF YOU READ IN SEVERAL OF REPORTS FROM CUSTOMER THAT OWN VERACRUZ THEY HAVE REPORTED CONSISTENTLY THE SAME PROBLEM. MY QUESTION IS WHY ARE THEY SO RELUCTANT TO DO ANYTHING WITH THE FUEL PROBLEM. I HOPE YOU WILL SEE IF THERE IS REAL NEED TO MAKE CHANGES. *TR [XXX]
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298412January 6, 2010
POWER TRAIN
VEHICLE HAS HAD TWO THROTTLE BODY ASSEMBLIES CHANGED BY THE DEALER. IN ADDITION, THERE HAVE BEEN MULTIPLE (IN EXCESS OF 8 DEALER VISITS) OVER THE PAST TWO YEARS. THE CHECK ENGINE LIGHT ILLUMINATES--THEN THERE IS AN UNRESPONSIVE THROTTLE--SOMETIMES INCAPACITATING THE VEHICLE. OTHER TIMES DURING NORMAL DRIVING--THE THROTTLE BECOMES UNRELIABLE. INTERMITTENTLY THE THROTTLE IS UNRESPONSIVE WHEN DEPRESSED NORMALLY THEN THE VEHICLE SURGES FORWARD. THIS MAKES THROTTLE MODULATION ALMOST IMPOSSIBLE AT TIMES. SOMETIMES FROM A COMPLETE STOP--THE THROTTLE HESITATES THEN SURGES--ALMOST RESULTING IN HITTING THE VEHICLE IN FRONT. THE VEHICLE MAKES MERGING IN NORMAL TRAFFIC OR LANE CHANGES UNPREDICTABLE. DEALER HAS MADE MULTIPLE ATTEMPTS TO CORRECT. TOLD BY DEALERSHIP AFTER A COMPLETE SOFTWARE REVISION INSTALLED IN 11-09 THAT THE VEHICLE WAS ONE OF ONLY THREE IN THE NATION HAVING THIS PROBLEM. WITH THE THROTTLE RESPONSE BEING FREQUENTLY UNRESPONSIVE AND UNPREDICTABLE THE VEHICLE IS UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297686December 31, 2009
ENGINE AND ENGINE COOLING
MY HYUNDAI VERACRUZ SHUT OFF WHILE I WAS MAKING A TURN. I LOST POWER STEERING AND JUST AVERTED HITTING A CONCRETE BLOCK HOLDING A SIGN. PRIOR TO THE SHUT DOWN, I STARTED LOSING ACCELERATION EVEN THOUGH I HAD MY FOOT ON THE GAS. THE CAR HAD TO BE TOWED TO THE HYUNDAI DEALERSHIP, BALTIMORE PIKE, SPRINGFIELD, PA. I COULDN'T EVEN GET THE KEY OUT OF THE IGNITION. IT WAS HORRIBLE AND SCARY. A FEW MONTHS AGO I LOST ACCELERATION AND THE CAR STARTED RUNNING ROUGH - ENGINE LIGHT CAME ON. I TOOK IT TO SAME DEALERSHIP ABOVE AND WAS TOLD IT WAS AN OXYGEN SENSOR. I TOLD THEM I THOUGHT IT WAS THE THROTTLE POSITION SENSOR BECAUSE I WENT ONLINE AND FOUND SEVERAL OTHER VERACRUZ OWNERS WHO HAD EXPERIENCED WHAT I HAD EXPERIENCED WITH THEIR VERA CRUZ. TOWING AND ACCIDENTS WERE INVOLVED. THEY SAID THEY COULD ONLY REPLACE WHAT THE COMPUTER TOLD THEM TO. WHY DIDN'T HYUNDAI RECALL THE VERACRUZ AND REPLACE THE THROTTLE SENSOR TO ELIMINATE SOMEONE GETTING KILLED. MAYBE SOMEONE HAS BEEN -I'LL CONTINUE TO DO RESEARCH. I SHOULD HAVE NEVER BEEN ALLOWED TO BE IN SUCH A SERIOUS SITUATION - HYUNDAI KNOWS ABOUT THE PROBLEM - I FEEL NOT REPLACING THE THROTTLE SENSOR IS NEGLIGENT. I JUST HOPE THAT BY REPLACING THE THROTTLE SENSOR, THE PROBLEM WILL BE COMPLETELY FIXED. RIGHT NOW MY VERACRUZ IS STILL AT THE DEALERSHIP - THEY ALSO HAD TO REPLACE THE ALTERNATOR AND BATTERY AS A RESULT OF WHAT HAPPENED. HOWEVER, THEY ARE CHARGING ME FOR THE BATTERY - SHOULD NOT BE BUT THE WARRANTY ON THE BATTERY IS UP. I WANT THIS DOCUMENTED BECAUSE OF THE DANGER INVOLVED. THE 2007 VERACRUZ IS A TIMEBOMB WAITING TO GO OFF AND IT SCARES ME TO THINK OF WHAT COULD HAVE HAPPENED OR WHAT STILL COULD HAPPEN. *TR THANK YOU, SUSAN COLLINS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294735December 7, 2009
EXTERIOR LIGHTING:HEADLIGHTS
TL*THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. WHILE DRIVING AT NIGHT APPROXIMATELY 35 TO 40 MPH ON WET ROAD CONDITIONS. THE HEADLIGHTS PROVIDED INADEQUATE ILLUMINATION WHICH CAUSED THE DRIVER TO EXPERIENCE LIMITED VISIBILITY. THE FAILURE OCCURRED WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE HEADLIGHTS WERE ADJUSTED; HOWEVER, THE FAILURE CONTINUED TO OCCUR. THE CONTACT HAS CONCERNS OF THE SAFETY RISK INVOLVED. THE FAILURE MILEAGE WAS 14. THE CURRENT MILEAGE WAS 14,000. UPDATED 01/05/10 *BF UPDATED 01/06/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280443August 14, 2009
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
TL*THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. WHILE THE VEHICLE WAS PARKED WITH THE ENGINE RUNNING, THE REAR LIFTGATE OPENED UNEXPECTEDLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE FAILURE RECURRED AT LEAST ELEVEN ADDITIONAL TIMES. THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER ON THREE OCCASIONS. THE LIFTGATE POWER MECHANISM WAS REPLACED; HOWEVER, THE FAILURE PERSISTS. THE FAILURE MILEAGE WAS 1,000 AND CURRENT MILEAGE WAS 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277281July 18, 2009
EXTERIOR LIGHTING
HEADLIGHTS HAVE BLACK SPACE BETWEEN HIGH AND LOW BEAMS. I HAVE HAD CAR TO DEALER AND THEY TRIED TO ADJUST. STILL HAS BLACK LINE BETWEEN HIGH AND LOW BEAM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275098June 27, 2009
POWER TRAIN
PREVIOUSLY, MY 2007 VERACRUZ LIMITED HAD A CHECK ENGINE LIGHT ILLUMINATE ON 8/20/08 WHILE MY WIFE WAS DRIVING WITH OUR YOUNG DAUGHTER CAR. THE CAR JOLTED AND VIBRATED AND WOULD NOT ACCELERATE. I WAS ADVISED BY THE LOCAL DEALER THE CAR HAD A THROTTLE WARNING CODE 2106, BUT THAT IT CYCLED THROUGH AND WAS FINE WITHOUT REPAIR. THE DEALER STATED THEY TEST DROVE IT FOR 30 MILES TO ENSURE THERE WERE NO ISSUES, AND THEN RETURNED THE CAR TO US. FOLLOWING THAT THE CAR WAS DRIVEN WITHOUT INCIDENT UNTIL IT OCCURRED AGAIN ON 9/17/08, WITH MY WIFE DRIVING OUR YOUNG DAUGHTER AGAIN. THIS TIME I WAS TOLD THE FOLLOWING ERRORS APPEARED: 2135 - THROTTLE BODY 2106 - ? 1295 - ? I WAS ADVISED A SERVICE BULLETIN HAD BEEN ISSUED TO DEALERS IN FEBRUARY FOR THIS, AND THEY WERE AUTHORIZED TO REPLACE THE THROTTLE BODY UNIT, WHICH WOULD TAKE CARE OF EVERYTHING. THE DEALER STATED THEY HAD REPLACED THE UNIT ON 3-4 CARS TO DATE AND THAT IT TOOK CARE OF THE ISSUE I WAS HAVING. FOLLOWING THE THROTTLE BODY UNIT REPLACEMENT, WE HAD NO FURTHER ISSUES UNTIL LAST NIGHT. ON THE WAY HOME FROM DINNER, MY WIFE WAS DRIVING OUR DAUGHTER AGAIN, THE SAME INCIDENT OCCURRED, 6/26/09. THIS MAKES THREE TIMES IN LESS THAN A YEAR. I HAVE NOTICED THIS SEEMS TO BE A COMMON ISSUE BASED ON SIMILAR REPORTS OF OTHER OWNERS IN ONLINE FORUMS. THIS IS THE THIRD TIME THIS HAS OCCURRED. FORTUNATELY THERE WERE NOT ANY INJURIES OR DAMAGE. MY PRIMARY CONCERN IS THE SAFETY AND SECURITY OF MY WIFE AND DAUGHTER. IF SHE HAD BEEN PASSING ON A TWO LANE HIGHWAY THIS COULD HAVE BEEN FATAL. I NOTE THAT FROM POSTINGS ON ONLINE FORUMS THERE HAVE BEEN ACCIDENTS DUE TO THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273977June 16, 2009
SERVICE BRAKES, HYDRAULIC
HYUNDAI HAS BRAKE AND ROTOR ISSUES AND WON'T DO ANYTHING ABOUT IT..THE VEHICLE OFF THE LOT HAD ROTOR PROBLEMS HAD THEM SHAVED THEN REPLACED AND THEY WERE WORN OUT WITHIN A YEAR.. THEY CAN OFFER THIS 100,000 MILE WARRANTY BECAUSE THE CONSUMER PAYS FOR BRAKES EVERYTIME THEY STEP FOOT IN DEALERSHIP.. IF YOU SEARCH INTERNET YOU WILL FIND BRAKE ISSUE WITH ALL VEHICLES FROM HYUNDAI.. THEY WILL NOT DO ANYTHING ABOUT THIS PROBLEM.. CHEAP MATERIAL ON VEHICLE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274022June 16, 2009
POWER TRAIN, ELECTRONIC STABILITY CONTROL (ESC)
ESC OFF LIGHT IS ILLUMINATED AND SHIFTER WILL NOT MOVE OUT OF REVERSE GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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