Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11479759August 17, 2022
SERVICE BRAKES
My dealer, Crain Hyundai, North Little Rock, AR, has not performed the recall notices on my 2017 Santa Fe (recall 961 Auxilary Canister Kit and recall 218 ABS system). I have taken the vehicle in three times and they say they don't have the parts. I would like to file a complaint in this regard. Michael Barron
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479708August 17, 2022
ENGINE
This car since 6/7/22 has been plagued with issues where is starts cutting out and stalling followed by the check engine light coming on flashing. This has happened many times and just happens while driving down the road. It is a very dangerous condition as you can not predict when it's going to stall out. The car has been in the dealership 3X for this problem and spent over 40 days there. Hyundai replaced the fuel injectors claiming that was the problem. It was over 35 days to get the back ordered parts. They were replaced and the car seemed to be running OK. I drove it for about 150 miles and it ran like new. Then on 8/13/22 while driving in traffic on NH Highway US1, it started doing it again. I went into the Hyundai dealership since was right there. I brought the technician out and showing him my running car with the running car with blinking CEL. They pulled into into the shop and ran a scan on it. They said there was no active codes. I asked to leave the car with hem so it could be investigated and there response we "we don;t have a car for you until next Tuesday". I was forced to drive off in a confirmed dangerous car. I pulled out into traffic on US1 and the car immediately lost power and started cutting out and the CEL was back on and blinking. I turned around on the very next street, turned the car off and back on and the CEL cleared. I pulled back onto US 1 and the car immediately lost power and started cutting out and the CEL was back on and blinking again. This very nearly caused a 2nd accident as ad zero power to accelerate. My concern is Hyundai has no idea what the problem is. They know there is a dangerous problem. The service manager drove the car/confirmed himself there is a serious issue. My other concern is the Hyundai dealership knowingly sent me away in a car they had confirmed for themselves was unsafe nearly causing a accident on the highway. I had to speak with the General manager to get a loaner to leave my defective car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479306August 15, 2022
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
Park N Fly Mississauga Canada. Vehicle in parked position. Vehicle reversed from position and driven for 50-75 feet. Driver made a left turn and within two seconds the vehicle started accelerating on its own. Driver’s head and hands bounced off the steering for a brief moment and then returned. Engine could be heard revving continuously in an increasing manner. Nothing on the gas pedal nor was it manually depressed. The pedal felt stuck with no recoil like what is usually felt when ones foot is taken off the accelerator. Driver attempted to depress brakes to maximum capacity but the system would not override the acceleration and the motion the car was travelling. Car continued to pickup speed to about 70 km/hr. Attempted to slightly turn into a side lane. Cars were parked in facing each other position. Driver clipped the first vehicle, then deflected and ran into three other vehicles before becoming wedged. Passenger front tire continue to spin and burnt thread. Driver front tire intact
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11479406August 15, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES
The rear hatch closes automatically even if somebody is under the hatch putting items in the trunk without going back up. This is dangerous especially if children are near the hatch. It also at times opens when the button on the hatch is pushed but does not close automatically. The Hyundai Dealership Alexandria (1707 Mount Vernon Avenue) was uninterested in the issue and said they would charge $370 to look at the problem. Also for the safety recall of the ABS system, the earliest appointment at the same dealership was September 7 even though this sounded like a serious recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479424August 15, 2022
ENGINE
Premature engine failure due to bearing. Car has oil consumption problem causing a ceased engine. Car stalled going 40 mph under a intersection, managed to pull over and car started fire and smoking. Fire Smothered itself.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11479202August 14, 2022
SERVICE BRAKES
Previously I taken my car in to be serviced June 6th 2022 due to two recalls at 110 stopwatch switch and the 947 underbody corrosion after leaving the service area it is now August 8th my abs and ESC light is illuminating at the same time and yesterday I called the dealership to schedule an appointment that is not until October 4th however when I pushed on the brakes yesterday it made a funny sound and it was hard for me to stop I'm confused if the dealership fix this why I'm having issues a month and a half later and it is important for my safety that this vehicle is running correctly as I have children and kids that commute in the car or ride with me everyday I'm afraid to continue to drive it however I need to get back and forth to work so I'm hoping the dealership provides a rental car until my appointment
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479231August 14, 2022
ENGINE
Was driving and the car started stuttering. When I came to a stop the car would not move, a message flashed across the dash saying something about the auto stop feature was active and I had to put the car in park or neutral in order to drive again. Has happened numerous times almost daily. In order to stop this from happening you have to remember to turn the auto stop feature off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479263August 14, 2022
UNKNOWN OR OTHER
I was traveling along with no other traffic near me. All of a sudden I heard what sounded like a gun going off. I was traveling approximately 50 MPH. My New Santa Fe is less than 2 months old with 1700 miles on it. When I reached my destination about 20 miles further I got out and looked at the roof. The glass "eye brow" that sits in front of the moon roof was shattered. I am positive that nothing hit it as I was not among trees nor were there any other vehicles near me. I feel that this is a safety issue in that the mere noise of the explosion could have been so distracting that is could cause a major accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479128August 13, 2022
ENGINE
January 2022, I had to have the car towed to the dealership after the car came to an abrupt stop in the middle of driving. Once at the dealership, it was determined that oil leakage from the engine had coated the alternator. I researched this to only discover Service Campaign SB-100058931-4495 (08/15/2015) had alerted dealerships to cylinder head gasket and alternator challenges as described in Campaign 15-01-031 (July 2015). Also referenced was Service Campaign 936. I had not received a notice from my dealer, nor had the 17-point "inspection" revealed this problem any service in the last 6.5 years since the Hyundai alert. This week, 08/09/2022, I drove to the dealership after two days of calling. Eight calls - no answer. I requested the service director (Mr. Matt) look at a video showing smoke rising from the engine compartment after a 30 minute drive and ask him to look at the engine area where oil spray has returned. I am concerned about driving the vehicle for fear of fire hazard, particularly since I must make a 12-hour roundtrip drive next weekend. I was assured there was not fire hazard or safety issue to be concerned about and was scheduled for the next available service appt on August 31, 2022. I drove the car this morning 17 miles and the engine compartment again was releasing visible smoking oil fumes. Apparently, this repair needs to be done again to ensure the engine gasket problem (likely caused by the different metals used on the bolts and screws through the engine block causing the components to loosen) needs to be completed again....under the original Bulletin. I have read the filings and it appears some vehicles have required the service repair up to 3 times. I expect the labor and parts to be covered. In the meantime, rest assured I have plans to rent a vehicle for that long required drive. The dealer has refused to provide any assistance with the loaner. Terrible service. No fire hazard? Really?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479169August 13, 2022
ENGINE
An engine warning light came on. The warning was for crankshaft sensor. With a couple of days the engine stopped while I was on the freeway. Barely made it to the exit s d turned right on the street when it came to a complete stop. Had it towed to Carmax as it was the place I bought it from. They said it was the engine. Took it to Hyundai waited several weeks to find out that they won’t cover it. The car has around 130,000 miles. Hyundai service manager said thos was very similar to the other Hyundai’s that are having engine trouble. The service manager said he tried his best with Hyundai and they are not going to replace the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478970August 12, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. The consumer stated was finally able to make an appointment and repairs were made on 01/04/2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478991August 12, 2022
UNKNOWN OR OTHER
There are many reports of Hyundais being broken into and hot wired and stolen using a usb cable. This was remedied for the 2022 year models. My car insurance nearly doubled.The company should do a recall and fix this problem. Thank you for your help. Jim https://www.ksdk.com/article/news/investigations/class-action-lawsuits-hyundai-kia-thefts/63-3e997aa9-582b-45f4-b09b-aa37b2464de0
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479024August 12, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Hyundai Santa Fe. The contact received recall notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic). However, the part to do the recall repair was not yet available. An unknown dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479049August 12, 2022
ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
The contact owns a 2017 Hyundai Santa Fe. The contact stated while the daughter was driving approximately 70 MPH, she heard an abnormal knocking sound coming from the engine compartment and the vehicle suddenly stalled. The vehicle was towed to the local dealer who diagnosed that an internal engine failure had occurred, involving the rod bearing and the crankshaft. The dealer diagnosed that the short block of the engine needed to be replaced. The contact was informed that the VIN was not included in NHTSA Campaign Number 17v578000(Engine And Engine Cooling). However, the contact indicated that the vehicle had experienced the failure listed in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478765August 11, 2022
UNKNOWN OR OTHER
The ignition systems in mainly 2015-2021 Hyundais with physical keys could be easily hacked using a screwdriver, pliers or the end of a USB cable, because the vehicles are not equipped with immobilizers that require the presence of a key fob. I want a recall so I won't have my car stolen like I hear about on the news about every week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478828August 11, 2022
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2014 Hyundai Santa Fe. The contact stated while driving approximately 35 MPH, the passenger cabin would fill up with the odor of gasoline. The contact stated an unknown warning light was illuminated. The contact had the vehicle towed to a local dealer who diagnosed that the engine needed to be replaced. The contact stated that the failure occurred again, with the passenger cabin filling with the odor of gasoline. The vehicle was towed to another dealer who diagnosed that the high-pressure fuel line needed to be replaced. The vehicle was repaired. The contact stated that the failure re-occurred and returned the vehicle to the same dealer. The vehicle had been repaired. The contact felt that the fuel line had been damaged due to the first engine replacement repair. The contact researched online and related the fuel line failure to NHTSA Campaign Number: 18V934000 (Engine, Fuel System, Gasoline). The manufacturer had been informed of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478908August 11, 2022
ENGINE
My 2015 Santa Fe was known to lose oil between routine changes, and spontaneously increase rpms, and two mechanics were unable to find any reasons for this. While driving home from work, my engine began to knock, smoke, and within minutes seized. I was able to coast to the side of the busy highway, and had to arrange for a tow. Two mechanics stated the bearings were shot, though with routine maintenance and less than 90k miles, they could find no cause. When brought to a Hyundai dealership, they advised there was no warranty and they declined to offer any good faith assistance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478540August 10, 2022
ENGINE
My engine failed while I was driving with no warning. No lights or system check warnings prior. That day I was driving on a road at 50mph as I was accelerating I started to hear a knocking or sputtering noise, within 6 minutes of the noise starting my engine failed. I was driving at an incline with cars behind and beside me. I lost all engine power, my gas pedal went limp, and my brakes tightened. My engine light, battery light, and oil light came on and my exhaust from the rear was Smokey. Luckily I was able to pull over with out causing an accident. I turned the vehicle off and waited for a tow. My car electronics turn on but the engine will not start. The mechanic it was brought to confirms that the engine needs to be replaced. My 2015 Hyundai Santa Fe limited only has 47,692 miles and was serviced regularly. It had an oil change and passed the NYS inspection Jan 25, 2022 and engine failed August 7, 2022. Many similar issues with other owners of this vehicle, this engine should have been recalled, Hyundai won’t tell me if I’m entitled to the extended warranty coverage from the many lawsuits they’ve had from these vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478689August 10, 2022
ENGINE, POWER TRAIN
From what I was told by the dealer my engine has failed / locked up due to the low bearings. I was put at risk because as I was driving at 45mph on a dry road and the vehicle acted as if I hit the brake and skid, luckily I was able to get to the side of the road and noticed lights on my dash, I tried to start the vehicle while parked and it sounded like marbles so I immediately turned it off. The vehicle is currently at the dealership, waiting for approval for repair. There were not any warning lights prior to this happening. My vehicle only has around 56,000 mile on it. I am aware of the open recall, I received 2 notices about it, but was never notified there was a remedy and to make an appointment. I don't think my recent issue has anything to do with the current open recall. I mentioned to the dealership I was aware of the open recall and I was told they would take care of it while working on my engine issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478316August 9, 2022
STEERING
August 2020 , dealership repairs under under warranty 'Steering coupler' . Wheeling when engine on making 'Clunky' sound, and vibrations . Hyundai has current Recalls on other makes and models of their line, but not 2013's , or my year AND model This is a Safety issue. Please advise Hyundai to extend and issue a Recall The dealerships wants hundreds of dollars to repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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