Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11531920July 12, 2023
ENGINE
The engine completely gave out all of a sudden on the highway while coming home from vacation. We were stranded on the highway and had to have someone come help my husband push the car off highway to the nearest convenience store. The car would not take a jump so we paid $427 to have it towed from Bay St. Louis, MS to Kenner, LA to our reputable mechanic to find out the problem. Per our mechanic the engine has completely gone out. This car is not even 10 years old, is well maintained, gets regular oil changes and only has about 87 or 88K miles on it. It has not been inspected by anyone other than our mechanic. There were no warning signs at all on the car prior to this or when it killed and died. Completely killed. We have called Corporate Hyundai office and they gave me a case number of [XXX] and said I would have to deal with the Hyundai of Metairie location and it would be 3 weeks before they could even inspect the vehicle after I incurred another towing charge. I did call the Service Dept. and left a message for Mr. David Porter to call me but he has not called back. I cannot believe a car does not last more than 10 years and at least $125,000 miles. Therefore, I would like to report a problem so this does not happen to anyone else and recoup some of my expense costs as my car is valued at like $13,500 if it was running and only a 1,000 if not running. A refurbished engine is anywhere from a $3500 to $4800 plus the cost of a warranty and labor. I have read there were some engine complaints on Hyundai and there is a pending investigation. Mechanics name David Mills, 627 Oxley Street, Kenner LA.504-466-8776. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531319July 10, 2023
ENGINE
Since early 2022 I have been having oil consumption tests done on my vehicle, after having an oil change and 2 months later, during my inspection, being told my oil is completely dry (no warning lights came on at all). There was an oil combustion done, which the dealer had to keep my car and put me into a rental (after me pressing the issue of a rental or loaner). I am now on my 2nd round of oil consumption test. I had an oil change done the last week of May, took it back 932 miles later because my oil light quickly came on then went off, when turning corners and coming to a stop on level ground (the light did not stay on) and it burned 3.5 quarts in 932 miles. It has gone from burning 2.5 quarts in 1,000 miles on the very first oil consumption test in 2022, to now burning 3.5 quarts in less than 1,000 miles. Last summer there was oil on my spark plugs from the oil consumption, but I had to pay out of pocket to have them replaced. This last time I went in June, the dealer stated they will contact Hyundai about replacing the engine. It has been 2 weeks and I've heard nothing yet. This is a huge safety & fire concern that I feel Hyundai is taking way to lightly! It is a huge inconvenience as well to take off work, leave work early, go into work late, pay for rides to/from the dealer, put oil in my car, etc. I asked about a loaner for times they wanted to keep my vehicle, and they responded that they do not have any available. Rentals should be covered 100% if they do not have a loaner to give us. When I was put in a rental, I had to pay the deposit because that is not covered by Hyundai. Reading about all these issues, I am not sure why Hyundai has not put out a recall on this issue, instead they continue to put us and our families at a big time risk!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531123July 9, 2023
ENGINE
My 2016 Santa Fe engine spun a rod bearing at 130,900 miles. Took to dealership and they diagnosed it and refused any warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531173July 9, 2023
ENGINE
I purchased this vehicle from a dealership in August of 2022. In November of 2022 I was driving home from work and the check engine light came on. I was about 5 minutes from home and as soon as I pulled in the driveway my vehicle cut off. I then had it towed to a dealership for repair. I was told that I needed a whole new engine. I had paid 10,000 to have this repair but I am seeing the same issue that has happened with similar vehicles along with engine recalls describing my same situation. I would like to know if my situation was an engine recall as well. I was not anticipating on purchasing a vehicle for $18,000 to turn around less than 2 months later to have to pay another $10,000 to have a new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531209July 9, 2023
ENGINE
While driving my 2017 Santa Fe, a ding from the instrument cluster preceded the vehicle stalling during a turn in a busy intersection. The vehicle would not respond to attempts to restart. I had the vehicle towed to the local Hyundai dealership for inspection. I authorized a teardown of the engine. They reported their findings to Hyundai Motors America (HMA) for authorization under an extended warranty. That request was denied. I have read the case, Davy Cho v. Hyundai Motor Company, Ltd., 8:22-cv-00448, (C.D. Cal.). My vehicle is in the correct year range and engine class represented in the suit. This vehicle is also under NHTSA investigation (DB22-003) for a separate defect that can cause the vehicle to stall without prior notice. The Hyundai dealership has now quoted $19,900 to repair. This is a gently driven and well maintained vehicle. I have reached out several times to HMA who states, the vehicle is beyond the original manufacturer's warrantee. I have tried several times to have the case reviewed. I'm told these decisions are final. HMA Case # 21352488 I was lucky to have had the traffic lights and traffic in a condition that I could drift through my turn, apply hazard lights and get assistance from the Police Dept. who closed the road allowing me to coast the vehicle backwards off the interstate bridge to place me and my vehicle in a safer place to manage. In different circumstances, this could have been catastrophic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531213July 9, 2023
ENGINE, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
Engine suddenly went into limp mode and jerked steering while on the highway (engine light happened AFTER). We started about 60mph, then vehicle slowed to about 30mph in a few seconds. Almost crashed into a semi-truck trying to get my car under control, then almost caused a pileup collision behind a slow-moving traffic control vehicle. Limped into town. Engine was rattling. Found the engine to be very hot under the hood. Found oil dripping underneath (research says certain Hyundai Santa Fe were recalled for this issue). Oil was low, even though I had it topped off less than a week before. It seems this may be related to large oil use resulting in engine overheat. Mechanic later disclosed to me there was oil buildup underneath and in the engine. Towed into another city to get available mechanic. Found error code P1326. Mechanic took a couple days to determine it was NOT caused by faulty sensor. (attached invoice) Towed to another city where I could have it taken into the lot (there is a long backload of cases at Hyundai). I saw about a dozen of the exact same model as my car in the service lot waiting repair (and many similar models). Told by dealership it would take 2 months to repair and there would be a diagnosis fee. This shouldn't have happened to my car. It was relatively new and low miles for an engine failure. The result was an expensive series of expenses and extremely dangerous series of near-collisions. It has been difficult to contact and navigate Hyundai corporate for help with this. They seem to have a lot of backlogs of these problems related to my model. I get put on hold for long periods. I was assigned case number and case manager who hasn't contacted me yet. I am still without a car as of today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531011July 8, 2023
UNKNOWN OR OTHER
The starter motor housing bottom ear bracket that holds the bolt to the transmission has broken off on 3 different starters in the same exact spot on all 3.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531008July 8, 2023
AIR BAGS
I was recently involved in a front side swipe accident where a person ran a red light and hit me while I was passing through an intersection. The impact was all in the front of the vehicle where the air bag had deployed. The air bag caught on fire within seconds after it had deployed. Thankfully I was conscious to where I was able to unbuckle my seat belt quickly and someone came to my aid quickly enough to where I was able to exit the vehicle safely.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11530812July 7, 2023
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
While driving down a California freeway, the sunroof of my wife's 2017 Hyundai Santa Fe Sport exploded without warning. Glass rained down on my niece and nephew in the backseat and caused my wife to swerve a bit in surprise. Luckily there was no one else on the road and no one was hurt by the glass. She was not near anyone or anything, plus nothing fell into the backseat so we know that it wasn't anything that impacted the glass causing it to break. Upon further review, this is a problem with Hyundai vehicles and it looks like they are the subject of multiple class-action lawsuits for it. This is the second time something like this has happened. In 2016, my wife was leasing a Sonata and the sunroof exploded unprovoked. The dealership took responsibility that time and one of the mechanics stated that it was "a known issue".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530914July 7, 2023
ENGINE, UNKNOWN OR OTHER
Hyundai corporate's engines on some vehicles has oil dissipating out of thin air. 2 to 3 quarts of oil can vanish between regular interval oil changes. Hyundai is lying saying that this is "normal." It is not. The other issue is the oil indicator light may just pop on and off but it does not stay on when the vehicle has several quarts of oil that dissipated not warning the driver they have a serious problem. This leads to a safety concern because the vehicle could just stop working because the driver has no idea the oil is low. I urge the NHTSA to take action on this since so many vehicles with Hyundai are affected. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530935July 7, 2023
POWER TRAIN
The contact owns a 2010 Hyundai Santa Fe. The contact stated while driving 70 MPH, the vehicle stalled and lost motive power. There was no warning light illuminated. The vehicle was able to be restarted and driven to the residence. The contact stated that the replacement of the knock sensor detection system (KSDS) was previously completed under an unknown recall. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530968July 7, 2023
ENGINE
Engine Failure. Engine stalls during deceleration. If it doesn’t stall while braking, it immediately stalls around 5 mph when I come to a stop sign or red light. Vehicle start/stop button will not work to start the vehicle back up. It is to sit for 10-20 minutes and then it will start. If I don’t let it sit, it gives me a message on the dash that the vehicle is already on/running even though it is not. I have done regular maintenance and have had it serviced 4 times for the same issues. It has 126,000 on it. The dealership said it was the oxygen sensors and spark plugs. We had those fixed and the problem continued. The dealership is now wanting me to pay $11,000 for a used motor to be installed. Check engine light keeps repeating oxygen sensor malfunction. This has been happening since July of 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530996July 7, 2023
POWER TRAIN
The crankshaft broke due to abnormal wear the cars mileage is 102000 the check engine light never cam on it died in the middle of the freeway with no warning at all
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530667July 6, 2023
ENGINE, UNKNOWN OR OTHER
Hello. I don't know if this is even something you look into, but I wanted to see. Yesterday when I came home from work my oil light came on and all of my oil suddenly dumped in the driveway. I am thankful I was at home because this could have been a nightmare somewhere else. I had my car towed and was advised that the rear main seal needs replaced as well as the oil pan gasket. I don't know if this is a safety issue, but if my engine would have seized on the highway that could have been a nightmare. Oil maintenance has been at regular intervals. There was no warning until my light came on in the driveway and then the immediate dump of oil. I'm happy to answer any other questions. Thank you. Brooke
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530755July 6, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Our family 2013 Santa Fe was leaking fuel in June 2023. Hyundai of Chantilly failed to check on Technical Service Bulletins (TSBs) that were related to our 2013 Santa Fe. TSBs are circulated to “General Manager, Service Manager, Parts Manager, Warranty Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair”. Per Recall 180: Hyundai is conducting a safety recall in the United States to confirm the high pressure fuel pipe was properly connected by Hyundai dealers to the fuel pump outlet during prior engine replacement. What is the safety recall? Certain model year 2011-2018 Hyundai Sonata, model year 2013-2018 Hyundai Santa Fe Sport, and model year 2014-2015 and 2018 Tucson vehicles had engines replaced. In some cases, during engine replacements, the high pressure fuel pipe may have been damaged, misaligned, or improperly torqued during the engine replacement procedure, allowing fuel to leak. What will Hyundai do? Hyundai dealers will inspect the connections of the high pressure fuel pipe to the fuel pump outlet for fuel leaking. If leaking fuel is detected, the fuel pipe will be replaced and properly installed with a new one. This procedure will be performed at NO CHARGE. My daughter mentioned to Hyundai Service Advisor, that the engine had been replaced under the recall last Spring 2023. Why didn’t the Service Advisor or Service Technician check the TSB? That should have been the first thing to do, especially when fuel lines don’t go bad that quickly. The level of incompetence at Hyundai of Chantilly Service Department is staggering. I paid over $1300 at Hyundai of Chantilly, most of which is covered by a recall. Now, I’m in the process of requesting reimbursement from Hyundai Motor America, which could take 120 days to process/receive. Why should customers have to do research to find out whether their vehicle was impacted by a recall? Hyundai should be fined civil penalties for failures in fixing recall issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530619July 6, 2023
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Over the last Tom th, I have encountered some pretty scary issues with my brand new Santa Fe purchased in April. Last week, while driving, after I turned on adaptive cruise control, the system alerted me that “smart crusade control conditions weren’t met” and kept trying to engage the front left brake — this occurred three days in a row. After turning off the smart cruise control and entering residential roads, the front left brake tried to engage in a manner that seemed consistent with ABS issue. I brought car in two days later to Dublin Hyundai and they said they couldn’t find anything wrong with it. I picked the car up yesterday morning and then last night while driving on the highway, it alerted me that I need to “check highway drive assist system” and a warning light came up. After about 5 minutes, the car jerked me incredibly hard to the left on the freeway and then athe light turned off. Then two days ago, I was driving my car on the highway the car randomly said “emergency braking system activated” twice, while going 70 on the freeway in the middle of nowhere. This was while driving safely and no cars nearby either time. I looked online and it appears this is a problem that’s occurred in many Santa Fe’s, so there is clearly an issue with manufacturing (which I’m assuming is the same case as the previous issues I’ve run into).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530362July 5, 2023
UNKNOWN OR OTHER
On May 20,2023 my 2019 Hyundai Santa Ultimate turbo died while I was sitting at a red light in the far right lane in an extremely busy street. Car was running perfectly fine prior to it dying. For almost 15 mins my car wouldn’t turn over. Then it just started it right up. Took it home my husband checked for any codes, nothing. I checked the Blue Link app, no issues detected. On June 29th at approximately 9:08AM my car dies again while sitting at a red light. Next to an off ramp to an extremely busy freeway. I’m almost in a full panic the car restarts up. Within 5 mins it dies again. This time blocking a drive way to a driveway at a gas station. All 3 times were identical. All three have no warning. No indicator warning lights and nothing detected in the blue link app. Can’t get it to do it again. So frustrating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530468July 5, 2023
ENGINE
As wife was driving our vehicle the engine stalled out. We had it towed off the highway to eventually the dealership where we purchased. They inspected and vehicle warranty company inspected and confirmed failed engine. The vehicle had prescribed oil changes at recommended intervals. It was purchased with 50k miles and has 117k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530506July 5, 2023
ENGINE
While driving, approximately 3 miles from home the engine catastrophically failed by throwing a rod through the engine block, dumping oil on the road in a cloud of smoke.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530437July 5, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
On three separate occasions over 18 months, the car has entered into front collision avoidance mode by unexpectedly swerving the vehicle and braking. Twice I was on the tollway doing 70 mph on a 4 lane expressway and I drove in between two tractor/trailer semis. When I reached mid point, the car braked heavy on it's own and swerved first the right, then to left. In each incident, not only did it scare the hell out of me, I thanked god I avoided a major accident from crashing into the trucks and or being hit from behind. In the third incident (date of this complaint) I was driving over train tracks on two lane road at about 35-40 mph, there were yellow black traffic barriers dividing the narrow roadway at the tracks and the car suddenly braked and swerved, nearly getting me rear ended and putting me down into the culvert around the tracks. In each incident it was difficult to take control of the car back from the collision avoidance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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