Hyundai Ioniq 5 Complaints (2022)

402 consumer complaints on file.

#11626058November 18, 2024
POWER TRAIN
On [XXX], I was driving my 2022 Hyundai Ioniq 5 SEL when all of a sudden the car started beeping and displaying a 12V battery voltage low. Stop safely message. I was traveling on [XXX] in the Las Vegas area and the car all of a sudden came shut off seconds later. This presented a very dangerous situation with other vehicles traveling at 65+ mph and the vehicle shutting off. I was able to use a portable power jump starting pack to at least get the car restarted and pulled off the side of the highway. Even after jump starting the vehicle, it would only stay running for a minute before shutting off again. The is the second time in 2 months that my car has lost power. The dealer, ABC Hyundai in Las Vegas did a ICCU recall and said that would solve the problems. The problem has not been resolved and I do not feel this is a safe vehicle to drive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623754November 6, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Hyundai of Fort Myers Repair Order Number [XXXX] Dear NHTSA Team, I am reaching out to formally report a significant safety concern involving our Hyundai Ioniq 5, which recently experienced an Integrated Charging Control Unit (ICCU) failure. This malfunction occurred despite our vehicle receiving all relevant software and hardware updates that Hyundai implemented to address this known issue. This experience has caused our family considerable distress and has raised serious doubts about the reliability of this model, as well as the adequacy of Hyundai’s current safety measures to prevent ICCU failure. While my wife and young daughter were in the car, the ICCU failure occurred suddenly, producing a loud pop that alarmed us all, particularly my daughter who was seated in the rear. She has since expressed fear about riding in the Ioniq 5, making it clear that this issue has impacted her sense of security in the car. Despite the updates Hyundai has issued, the failure occurred without warning, putting us in a vulnerable situation and highlighting that the current remedies may be insufficient to prevent this risk. The gravity of this problem is amplified by my wife’s critical health needs. She is currently on the waiting list for a kidney transplant, and our family requires a dependable vehicle to ensure she can be transported quickly and safely to her medical appointments and, when the time comes, to the hospital for her transplant. We cannot rely on the Ioniq 5 for these crucial needs given our recent experience with this unexpected breakdown. I am requesting that the NHTSA investigate this issue, as our experience suggests that Hyundai’s current measures to address ICCU failure may not adequately safeguard Ioniq 5 owners. A comprehensive review of this problem could be critical in ensuring the safety of other drivers and families who may be unknowingly exposed to the risk of sudden vehicle malfunctions. We hope that the NHTSA will consider further action
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623340November 3, 2024
FUEL/PROPULSION SYSTEM, POWER TRAIN, ELECTRICAL SYSTEM
Today when I was driving down a canyon going 40 mph, the car started coasting and the accelerator was unresponsive. I couldn't keep the car from decreasing speed and regen braking wasn't working either. I don't know whether it's related, but this happened within seconds of me turning off daylight savings time in the menu. I coasted to a safe place to pull over (the brakes worked fine), but I could not get the accelerator to work after switching from drive to park to drive again. After turning the car off and then back on, the accelerator again worked like normal. After continuing driving, I turned daylight savings time on and off a few times, but nothing adverse happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621434October 23, 2024
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:120/240 VAC ELECTRICAL SYSTEM:CHARGER LOW VOLTAGE BATTERY
At around 9pm, while charging my vehicle, I heard a loud boom and the power went out. It appears there was some sort of malfunction with the charger that has tripped/blown the circuit. I have not had an electrician come out yet, but after a quick google search it became apparent that others have experienced the same issue and I thought it was important to report. My charger is outside, not in a garage or enclosed space, so there was no fire that I am aware of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620701October 18, 2024
ELECTRICAL SYSTEM
While we were driving the Ioniq recently when it suddenly lost all power. We had a very brief warning on the dash that it was losing its power; we barely had enough time to pull onto a side street. It lost power so quickly we couldn't position the car properly and it stayed in the middle of the side street until the tow truck came and jumped the 12 volt battery enough to get the car into gear so it could drive up the tow truck ramp. The scary part was that we were only a block away from turning onto busy Highway 522 when it died. Had the car died on the highway we could have been stranded in a very unsafe position. The dealer later diagnosed the problem as a failed ICCU and 12-volt battery and replaced both. We had to rent a car for 3 days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619765October 15, 2024
ELECTRICAL SYSTEM
Car on 2 separate occasions once parked the other while in motion discharged unexpectedly and would not start. I was later notified by a contracted service station that the 12V battery is discharging and needs to be replaced or serviced by dealer. These events only started happening after a recent recall update was done to the vehicle for battery management. Warning signs on the vehicle said 12v voltage low stop safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617763October 2, 2024
ELECTRICAL SYSTEM
After all the recalls and TBS that Hyundai has performed on this car to prevent any ICCU failures I still had the failure after all the updates. Last week after AC charging to 80% (7.6kw) the car thru an error code to check EV when starting up. It was only yellow so I attempted to drive it. Within 1/4 block the error code was flashing red and a warning was given to pull over and stop. Since I was only a block away I made it back home. The car had to be towed to the local dealer. Upon inspection they retrieved error code P1A9096 that said the ICCU failed. The ICCU fuse was also blown (open). This did not cause a safety issue this time but if I would have been on the road who knows. Also the replacement ICCU appears to be the same part number as removed? I do not believe Hyundai fully understands the issue and software updates have only corrected or is masking some larger issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616084September 23, 2024
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
On Saturday, [XXX], at approximately [XXX], I drove my 2022 Hyundai Ioniq 5 north on [XXX] . The car was operating normally. I stopped at the red light at the corner of [XXX] and noticed a large red circle with a "Check electrical system" warning on the driver's display screen. When the traffic light turned green, I pressed the accelerator pedal, and the car did not move. I looked at the "Park, Neutral, Reverse, Drive" shifter. The "P" was lit up, indicating the car was in "Park." I attempted to switch to "Drive," and the status indicator remained in "P." I then pushed the "EV START STOP" switch to see if I could cycle the vehicle off and then back on to clear the problem. The switch had no effect. [XXX] is a busy four-lane, undivided street near the University of Colorado at Boulder campus. I selected the hazard flashers and called 911 to alert the Boulder Police Department that I was in a car that was immobilized in the middle of the right-hand northbound lane. Cars had to swerve to avoid me. The Police Department dispatched a vehicle that arrived 10 minutes later, pulled up behind me, and put its flashing lights on to alert traffic. While waiting for the tow truck, I received another alert on the driver's display that informed me that the 12-volt battery was nearly completely discharged, and I had 10 minutes of power left. The warning counted the remaining minutes to 0, and the displays shut down. From the first warning message to the shutdown, I could not turn the car system off or shift the car out of the park. The tow company had to put dollies under the rear wheels of the Ioniq 5 and lift the front end off the ground to tow the vehicle, as all four wheels were locked. The car was towed to Crossroads Hyundai in Loveland, Colorado. It had just been serviced to address all the recall issues, including the ICCU software update. The car has approximately 16,000 miles on it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614377September 13, 2024
EXTERIOR LIGHTING
Respective headlight turns off when using turn signal stalk. This, imo represents additional risk factors: Loss of visibility in the area of where the turn will be traveling In order to keep the lighting on, the turn signal needs to be off. Thereby not being able to give following traffic warning of my intention to turn. Also, loss of ability to have manufacturers install headlight with ability to move in the the direction of the turn. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612215September 3, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ABS or All wheel Drive did not seem to work while driving on a Highway, and I tried to stop as there was another vehicle on the road which was spinning out of control. If ABS was activated, the car would have stopped, and similarly if All wheel Drive was working, car would not have spun out of control.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11608839August 15, 2024
UNKNOWN OR OTHER
Car has suddenly lost power three times while driving at low speeds or while stopped (eg at a stop light). I have turned off the power (EV start button) and then turned it back on, and the car restarts and starts moving again. The sudden loss of power seems dangerous-- I am concerned that if someone is following close behind me, they will be unable to brake and I will be rear-ended. Please note that I purchased this vehicle used and the problem started occurring the 2nd day I drove the car. (The car was bought back by a dealer in FL under the state lemon law and was subsequently purchased by a dealer in NJ, from whom I purchased the car.) I suspect the same problem was occurring when the vehicle was bought back by the Fl dealer, and it was not properly fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606792August 6, 2024
ELECTRICAL SYSTEM, POWER TRAIN
A warning to check electrical system was displayed. The battery did not have sufficient charge to drive it to a dealer so I tried to charge and the car would not charge past 60%. I was able to drive the car to the dealer where they diagnosed a failed EV battery. Prior to the failure the car would use battery percentage much faster than it should have. For example, a fifteen mile drive would deplete the battery 25 miles. The dealer still has the car waiting to replace the battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605285July 29, 2024
ELECTRICAL SYSTEM, POWER TRAIN
The Integrated Charging Control Unit failed. My vehicle would not accept a level one or level two charge. You would have to remove the rear seats to inspect. No one’s safety was put at risk. The problem has been confirmed by a dealer. The vehicle has not been inspected by the manufacturer, police, insurance representatives or others. There were no warning lamps, messages or other symptoms of the problem prior to the failure. No warning lamps appeared at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594323June 14, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
What component or system failed or malfunctioned, and is it available for inspection upon request? The ICCU failed. The car won't charge on a level 1, 2, or 3 charger. The failure happened in the middle of a charging session. Since failing when trying to charge the car says "charging unsuccessful". The dealer has had the car for 28 days and won't tell me when it will be fixed. How was your safety or the safety of others put at risk? Yes. My family. Thankfully the failure happened in our garage. If it had of happened when we were away from home we would have been left stranded unable to charge. Also, if the ICCU fails while driving the car loses all power and comes to a stop. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. It has been at the dealer for 28 days Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? It has been inspected by the dealer Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, there were no warnings prior. All ICCU related recalls had been performed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593484June 10, 2024
ELECTRICAL SYSTEM
When charging the car on level 2 charger at 40 amps, the connector where the charger plugs in overheats. Based on updated software the car reacts by turning off the charging, but I am concerned it may not always do that and the connector would overheat and fail. Also the car is not fully charged as it should be. This occurs perhaps 1 out of 2 or 3 charging sessions. Hyundai is aware of this but has chosen not to address the issue beyond shutting off charging, which is not an acceptable response. The local dealer appears to be unaware of the problem. They indicated I would have to pay for them to inspect it and only be reimbursed if the issue is under warranty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591280May 29, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
This has happened twice so far. I was driving down the street on the main road and the check evs error came on with a yellow triangle ⚠️ light came on. Suddenly the car slowed down, it was hard to steer but I was able to get it to a neighborhood near the school before it shut down. It scare me to know what would have happened if that was on a freeway. Now, because of the fear I hardly drive the car. The last time this happened was yesterday.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591277May 29, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, UNKNOWN OR OTHER
When you place the car in park a recall was done so that the emergency parking brake automatically engages. Well between 30 seconds to a minute after the car is in park, the brake disengage. When you go to set it manually after it disengage, it will still disengage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590081May 22, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Forward safety system error message on dashboard. Dealer found DTC codes below ADAS_DRV ADAS Driving ECU C28B186 CAN Signal Error FR_RDR FR_RADAR Front Radar C162078 Alignment failed Dealer states alignment failing not covered under warranty even though no damage visible on vehicle. Unable to afford repairs if not covered under warranty. Radar is clearly faulty as there is no damage to vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589593May 20, 2024
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2022 Hyundai Ionic 5. The contact stated that while driving at approximately 55 MPH, there was a loud popping sound coming from the rear of the vehicle, and the vehicle decelerated to 15 MPH before the vehicle stalled. During the failure, the 12-Volt battery not detected message was displayed. The vehicle was later towed to the local dealer; however, the cause of the failure was not yet determined. The manufacturer was not contacted. The failure mileage was 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589168May 16, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
In Apr 2024 we had an issue with charging the vehicle at level 1 and level 2 took to dealer and they replaced the ICCU unit. A week later the car was DOA no lights nothing so we had to jump start it. We Took to dealer they did an update , week later DOA again. Took to dealer and found out the MSU part needs to be replaced Back ordered for a month and still at dealer was given a loaner, sound familar cause its occuring over and over. Waiting on repair no ETA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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