Honda Prologue Complaints

972 consumer complaints on file.

#11636412January 17, 2025
STEERING
When turning, the car makes a very loud clicking noise that comes from the front wheel area. Sounds like a CV joint going bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636352January 16, 2025
UNKNOWN OR OTHER
When using my HondaLink app to unlock the door, sometimes the app has issues sending the signal to the car. This is a safety issue because in the event I lose my keys I will be locked out of my vehicle, or in the event of an emergency when I need to access the vehicle quickly, I will be unable to do so This is unconfirmed by any dealer and I have not contacted the manufacturer about the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636299January 16, 2025
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
On 13 August 2024 I was driving my 2024 Honda Prologue when the DIC and infotainment screens went blank. At this time with no information displayed on any screen, the car was unsafe to operate. I drove the car straight to the local dealer, Tony Honda. The dealer was unable to diagnose the problem. After contacting Honda Tech support, they decided the audio control unit was defective. After 65 days the dealer was able to replace the unit and it seems to work properly. Honda informed the dealer the car was safe to operate without any display screens or information. Actually the car was unsafe to drive with no speedometer indication or any other control functioning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635991January 14, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
After charging my car from ~20% to 80% over the course of ~8 hours, I powered on the car, reversed out of my parking space, and began driving. Shortly after (<1 min), I noticed that both my Instrument Panel screen and my Infotainment screen had shut off and were black. I continued driving for another 2-3 minutes before pulling into a parking lot. In the lot I powered the car on and off many times, and also powered the car on in Service Mode. During each of these power cycles both screens remained black. About an hour later I returned to the car and again the screens did not turn on. I drove the car about half a mile, stopped and turned it off again for around 30 minutes. After coming back to the car this time, the screens worked as normal. My safety was put at risk because without my instrument panel, I lose almost all feedback and situational awareness of the state of the car. Also, while backing out of a parking space while the screens were not working, I did not have access to my back-up camera. I have not yet taken the car to a dealer or mechanic. I am writing this report directly after the screens resumed operating. I did not see any warning lamps or messages prior to the failure. But when I entered the car initially, I did notice that the infotainment screen was turned on and at a screen that otherwise is not seen until I turn on the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635472January 11, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Brake system failure happened the day after I bought the vehicle and the dealer found no issues or errors than another brake failure occurred in one week. This could have caused a major accident to a point where my safety is in fear
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635394January 11, 2025
SERVICE BRAKES
When turning the vehicle on, it sometimes displays an error in the instrument panel of the”Brake system failure 43 MPH Top Speed” When this error is present, the vehicle has almost no braking capability. One pedal braking is also disabled when this happens. So the only way to stop the car is to mash the brake pedal to the floor like your life depends on it. Turning the vehicle off for 5 minutes and turning it back on seems to clear the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635050January 9, 2025
AIR BAGS
I purchased this vehicle on October 22, 2024, with the expectation that it met the highest safety standards, including a dependable airbag system designed to protect occupants during collisions. However, on December 23, 2024, I was involved in a major collision where the airbags failed to deploy despite the severity of the impact. The damage to the vehicle was so extensive that it has been declared a total loss by my insurance company.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11634743January 7, 2025
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Both screens suddenly turned black while I was driving. I had no way to restart the screen, even after shutting off the car and turning back off. The two black screen remain on, but no way to see charging status, speed, control lights, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634241January 5, 2025
UNKNOWN OR OTHER
The center console and the screen behind the sharing wheel black at the same time while I was driving. I couldn't see the speed I was going while driving. I tried turning off the car, taking the key out, then turning the car back on the nothing changed. This issue put me and the other people on the road at risk. Two days before my center console was glitching. I tied to put the map on google maps and apple CarPlay map and it was non stop moving. After about an hour the screen and maps staring the work fine then this time it went completely out. I have schedule an appointment at my nearest dealership for this issue hopefully they know what going on. I have also went online to see if I am the only one experiencing this problem. I few other people have also voiced their concerns on this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634230January 5, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Parking my car in a space with other cars. Nowhere near the car in front of me and the car just locked up the brakes. It was jarring and really strained my neck as I wasn’t expecting it. My daughter was in the car as well and was jarred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634060January 4, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic emergency braking triggers repeatedly when no hazard is present. The system triggered emergency braking and a close-call accident at an intersection. Cars were parked along the side of the road, presumably tricking the system into thinking there was a hazard. Brakes slammed on with a car directly behind us, almost rear ending us. This also happened when reversing out of our driveway. No hazards present, but the system slammed on the brakes. Only possible cause was shadows. These systems are dangerous and not ready for public use. Please force the manufacturer to fix this before people are hurt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634003January 3, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Brakes activated in an unwarranted situation. Suddenly stopping in the middle of traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633862January 3, 2025
SUSPENSION
My car has 2824 miles and the front left CV JOINT has failed according to the dealership that completed the inspection. They state they were told by GM and Honda that the car was safe to drive. I have known someone that had a CV joint fail and lost the wheel. I do not feel that this is safe and no one should be recommended to continue to use the car with a faulty wheel component. This is a huge safety risk. I was told the part would be in 2 weeks on 12/3/24 it is now 1/3/25 and the parts team has let me know it could be the end of February now before it arrives and that is just a loose estimate as there are of cars with this same issue waiting
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633784January 2, 2025
SERVICE BRAKES, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
Sensors cause unnecessary braking when going in reverse. Happen in rainy conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633752January 2, 2025
SERVICE BRAKES, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The collision system is too sensitive. Regularly when I’m backing into a parking spot the car will slam on the breaks even though there aren’t any objects in the way. This will also happen on occasion while driving forward normally potentially causing someone behind me to rear end the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633476January 1, 2025
STEERING, SUSPENSION
Vehicle Drive Shaft makes clicking noise at the CV Joint. Vehicle part is backordered due to nationwide shortage caused by vehicle defect on numerous 2024 Honda Prologues. There is no code on dashboard. Honda service has looked at vehicle and stated noise is caused by the CV joint for the drive shaft. Still says to drive due to backordered parts with no resolution. Vehicle has less than 6000 miles on it when problem arised.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633185December 30, 2024
ELECTRICAL SYSTEM
I turned my car on and the screens were on, I put it in drive and both screens went black, I pulled over and I restarted the car multiple times, nothing would come on. I had to drive one hour to work without being able to see how fast I was going, or how many miles. It was completely dark and this is a serious safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632856December 28, 2024
ELECTRICAL SYSTEM
About 30 miles after starting a 1,500-mile road trip, the infotainment screen and driver instrument panel both went completely blank. After about 60 seconds, the system apparently rebooted, restoring both screens to normal operation. However, during that minute I was driving at approximately 75 mph on Interstate 90, and I had no access to certain vehicle controls and no way to verify my speed or see messages about cruise control. The error generated no warning lights or error codes, so I have not reported the issue to the manufacturer or dealership. The issue occurred with the odometer at about 180 miles. The odometer is now at about 1650 miles. I have not experienced the issue again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632274December 24, 2024
STEERING, WHEELS, LANE DEPARTURE: ASSIST
Critical Safety Issue: Vehicle exhibits severe steering stability defects creating immediate safety hazards: 1. Continuous side-to-side oscillation occurs while maintaining straight-line travel, even with steering wheel held firmly in position. Vehicle "snakes" within lane without driver input, making it dangerous during lane changes and blind spot checks. 2. Lane Keeping Assist System (LKAS) malfunctions due to steering offset: - System overcompensates with excessive left steering correction - Creates dangerous oversteering situation - Had to disable LKAS for safety - Demonstrates underlying steering system defect 3. Additional steering abnormalities: - Strong rightward pull during acceleration - Excessive resistance during left turns at highway speeds - Asymmetrical handling between left/right turns - Issues persist with LKAS disabled Safety Implications: - Cannot maintain steady lane position - Constant steering corrections required - High risk during emergency maneuvers - Loss of critical LKAS safety feature - Particularly dangerous at highway speeds - Driver distraction during blind spot checks while managing unstable steering Dealer Response: - Multiple visits without resolution - Over one week in shop - Claims behavior is normal - Dismisses safety concerns Issue is consistent and reproducible across different road conditions. Problem absent in other vehicles including rental car during service period. Video documentation available. Request investigation of: - Steering system components - Suspension geometry - Alignment specifications - LKAS system integration - Power steering system This safety defect creates unacceptable risk of accidents, particularly during emergency maneuvers or when changing lanes. Issue present since delivery and remains unresolved despite multiple repair attempts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632048December 22, 2024
ELECTRICAL SYSTEM
On Dec. 19 the infotainment system and the instrument panels both went blank. I was driving away from my home. I touched a button on the steering wheel that controls the content of the screen that is the main instrument panel. The heads up display failed as well. The car kept running, but I could see any information such as my speed, my battery level or any of the other usual information. I could not reboot the system by myself when I called the dealership, but they said that after I handed it over to them, that it was rebooting. I took it back home and it seems to be working normally, but nothing Planet Honda did will guarantee that this will not reoccur. Planet Honda said they have heard of this happening to others, but that it's rare. If you google this problem, you can see other Prologue owners have had this happen.. This is very upsetting and potentially dangerous to not know your speed or to be able to control the lights of the car and other items. \
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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