GMC Envoy Complaints

3,582 consumer complaints on file.

#11072787February 13, 2018
EXTERIOR LIGHTING
THE CAR WAS ON A RECALL BACK IN 2016. LETTER TOLD ME TO WAIT BECAUSE THE PART WAS BEING MADE AND WHEN IT BECAME AVAILABLE I WOULD BE NOTIFIED TO TAKE IT TO A GMC DEALER TO HAVE IT INSTALLED FREE OF CHARGE. THE HEADLIGHTS WOULD AND DASH LIGHTS WOULD DIM, GET BRIGHT OR GO OFF COMPLETELY JUST PRIOR TO THE PART BECOMING AVAILABLE. I TOOK IT IN ON JAN 12, 2017 TO HAVE THE RECALLED PART REPLACED. ON DEC 16, 2017 I HAD IT BACK TO THE DEALER FOR THE SAME PROBLEM. THEY SAID THEY WOULD HAVE TO DO A DIAGNOSTIC ($90.00). I CALLED GMC IN JAN 2018 AND TALKED WITH A SERVICE REPRESENATIVE AND HE REFUSED TO HELP ME IN ANY WAY. TOLD ME MY CAR IS 12 YEARS OLD (71,807 MILES ON IT CURRENTLY) AND I WAS ON MY OWN. EVEN ME EXPLAINING TO HIM THAT THE HEADLIGHTS ARE DOING THE SAME PROBLEM BEFORE THE HDM MODULE WAS REPLACED ON THE RECALL. THAT WENT IN ONE EAR AND OUT THE OTHER. HE BASICALLY TOLD ME TO HAVE A GOOD REST OF THE DAY. I CONTINUE TO HAVE THE PROBLEM AND DO NOT DRIVE THE CAR AT NIGHT, SO I AM STRANDED IN DOING EVENING GATHERINGS OR FESTIVITIES WITH FAMILY OR FRIENDS. IT WOULDN'T BE UNUSUAL FOR THE PART THEY REPLACED TO BECOME FAULTY SINCE THEY JUST HAD IT MADE FOR THE RECALL. THOUGH HE REALLY DIDN'T SEEM TO CARE ABOUT MY ISSUE AT ALL. THE VEHICLE IS IN MOTION AND HEADLIGHTS ARE ON WHEN THE PROBLEM HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071689February 8, 2018
STRUCTURE:BODY, SUSPENSION
WE PURCHASED OUR 2003 GMC ENVOY XL SLE 8 CYLINDER BRAND NEW AT ALDEN BUICK IN FAIRHAVEN, MASS IN JULY 2003; FOR THE PAST 3 YEARS WE HAD IT SERVICED AT ROBERTSSON'S GMC 2680 CRANBERRY HIGHWAY, WAREHAM, MASS.02571,508-291-0044. WE HAD IT RECONDITIONED AT THIS DEALERSHIP LAST YEAR, SPENDING $4000.00; WE HAD IT INSPECTED AT THIS DEALERSHIP WITH THE MASSACHUSETTS VEHICLE CHECK; IT PASSED THE FRONT END CHECK AND FRAME CHECK ON 8/4/17. I WAS DRIVING THE VEHICLE IN LATE DECEMBER, AND HIT SEVERAL DEEP POTHOLES CAUSED BY AN ICE STORM; SHORTLY THEREAFTER I LOST STEERING CONTROL OF THE VEHICLE. I HAD IT TOWED TO ALDEN BUICK/GMC IN FAIRHAVEN, MASS. TO BE TOLD THAT THE ENTIRE FRAME HAD COLLAPSED DUE TO EXTENSIVE CORROSION AND RUST. I HAD IT TOWED TO ROBERTSON'S GMC IN WAREHAM AND FILED A CLAIM WITH COMMERCE INS. CO. TO HOPEFULLY COVER THE DAMAGE TO THE FRAME; COMMERCE DENIED THE CLAIM STATING"THE FRAME ASSEMBLY WAS SEVERELY ROTTED AND THIS EXTENSIVE ROT ALLOWED THE RIGHT FRONT CONTROL ARM TO BREAK AWAYFROM THE MOUNTING POINT ON THE FRAME RAIL. GMC ISSUED A TECHNICAL SERVICE BULLETIN STATING THAT SOME ENVOY MODELS SUFFERED FROM EXTENSIVE FRAME CORROSION. WHY DID ROBERTSON'S GMC PASS THE VEHICLE ON THE SAFETY CHECK, AND WHY WAS I NOT INFORMED OF THE VEHICLE'S FRAME CORROSION BEFORE I SPENT THE $4000.00 RECONDITIONING IT? WHY IS FRAME CHECK AND FRONT END CHECK LISTED AS PASS ON MY VEHICLE WHEN THIS CORROSION AND RUST WAS PRESENT AT TIME OF INSSPECTION? FORTUNATELY NEITHER I NOR ANY OF MY FAMILY MEMBERS WERE INJURED WHILE DRIVING/RIDING IN THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067043February 5, 2018
SUSPENSION, WHEELS, EXTERIOR LIGHTING
I PURCHASED THIS VEHICLE WITH NEW TIRES ON IT. EXCESSIVE TIRE WEAR WAS STARTING ON THE DRIVERS SIDE TIRE BEFORE THE YEAR MARK OF ME PURCHASING IT. THERE WAS NO RECALLS OPEN ON THAT TIME THAT WE COULD FIND. I HAVE HAD TO REPLACE THE FOG LIGHTS ON SEVERAL OCCASIONS. IT HAD ELECTRICAL SHORT THAT NO ONE SEEMED TO FIND AND THERE WAS NO WAY TO LOCATE WITHOUT EXPENSIVE DIAGNOSTIC TIME. WHEN I WENT TO THE DEALER ABOUT RECALLS THEY INFORMED ME THE ONLY OPEN WAS A WINDOW SWITCH. AFTER A FRONT END ACCIDENT AT 30 MPH THE TIRE BLEW OUT ON THE DRIVERS SIDE ON IMPACT. I WAS INFORMED IN MY ESTIMATE THAT THERE WAS A OPEN RECALL WHICH COULD LEAD TO INCORRECT RIM SELECTION / TIRES FOR THE CAR CAUSING AIR LEAKAGE AND POSSIBLE ACCIDENT. IF I HAD KNOWN THIS BEFORE HAND MAYBE THIS COULD HAVE BEEN PREVENTED!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11067066February 5, 2018
UNKNOWN OR OTHER
02.05.2018 -- WAS AT A SUPERBOWL PARTY AND MY CAR WAS PARKED FOR 5 HOURS OUTSIDE, IT WAS ABOUT 20 DEGREES. HAD A 10 MINUTE DRIVE HOME - PARKED CAR IN GARAGE AND SHUT THE GARAGE DOOR. WHILE DRIVING, I DID USE REAR DEFROSTER AND WIPER BLADE, AS THERE WAS SNOW ON BACK WINDOW AND IT WAS SNOWING. APPROXIMATELY 15 MINUTES AFTER PARKING THE VEHICLE,I HEARD A LOUD BLAST, LIKE SOMEONE DROVE THROUGH MY GARAGE DOOR. THE REAR WINDOW OF MY GMC ENVOY EXPLODED INTO MANY PIECES. GLASS WAS INSIDE AND OUTSIDE THE VEHICLE. MY GARAGE IS NOT HEATED. I HAVE NO IDEA HOW IT HAPPENED. I CALLED MY INSURANCE COMPANY IMMEDIATELY AND AM GOING TO DRIVE THE CAR TO A GMC DEALERSHIP TO HAVE IT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066486February 1, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 GMC ENVOY. UPON ENTERING AND STARTING THE VEHICLE, THE SPEEDOMETER DISPLAYED A READING OF 45 TO 90 MPH AND THE TACHOMETER DISPLAYED A READING OF 1 1/2 RPMS. THE CONTACT STATED THAT THE FAILURE OCCURRED MOSTLY DURING THE WINTER MONTHS. THE CONTACT ALSO STATED THAT THE BATTERY CHARGING ALERT DISPLAYED INCORRECTLY AS WELL AS THE FUEL GAUGE. WHILE DRIVING VARIOUS SPEEDS, THE SPEEDOMETER DISPLAYED INCORRECTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT MALFUNCTIONING MAGNETS AND THE CLUSTER NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE SPEEDOMETER WAS REPLACED, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC WHO INFORMED THE CONTACT THAT THE CIRCUIT BOARD AND INSTRUMENT PANEL NEEDED REPLACEMENT. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061235January 8, 2018
ELECTRICAL SYSTEM
MY 2005 GMC ENVOY XL HAS THE SAME RECALLED MASTER WINDOW SWITCH UNITS AS OTHER RECALLS, BOTH SIDES FRONT DRIVER AND PASSENGER DOORS BURNT WITH A BAD SMELL AS I WAS DRIVING. WHY? WHY IS MY VEHICLE NOT INCLUDED IN THE RECALL WHEN EVERYTHING IS THE SAME AS OTHER RECALLED VEHICLES ?? I WAS DRIVING ON THE PARKWAY WHEN I NOTICED A BURNING SMELL WITH NOWHERE TO PULL OVER FOR A FEW MILES IN GREAT PANIC WITH CARS GOING PAST ME AT 65 MPH PLUS AS I WAS BEING CAUTIOUS TO GET TO AN EXIT SO I COULD FIGURE OUT WHAT THE PROBLEM WAS. IT WAS THE DOOR SWITCH SO I LIFTED IT OUT OF THE DOOR AND UNPLUGGED IT SO I COULD CONTINUE MY TRIP. SCARY SITUATION . PLUS MY MECHANIC CAN'T GET THE ANSWER IF JUST REPLACING THE SWITCH WILL MAKE IT WORK OR DOES IT NEED PROGRAMMED INTO THE COMPUTER ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061230January 8, 2018
FUEL/PROPULSION SYSTEM
INVESTIGATION # DP10001: THE PETITIONER ALLEGES THAT THE FUEL TANK LEVEL SENSOR IS DEFECTIVE AND COULD RESULT IN A SUBJECT VEHICLE RUNNING OUT OF FUEL, STALL, AND BEING REAR ENDED BY ANOTHER VEHICLE. ODI WILL EVALUATE THE PETITION FOR A GRANT OR DENY DECISION. GM WILL FIX TILL 2016 MY 2006 ENVOY HAS ONLY 75,000 MILES ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060757January 5, 2018
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 GMC ENVOY. WHILE THE VEHICLE WAS STATIONARY, THE EXHAUST MANIFOLD FRACTURED AND THE HEAT FROM THE EXHAUST MANIFOLD DAMAGED THE FRAME OF THE VEHICLE. THE CONTACT STATED THAT THE FAILURE CAUSED SEVERE RUST AND CORROSION. IN ADDITION, THE CONTACT STATED THAT THERE WERE HOLES IN THE FRAME. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THE FAILURE WAS NOT SAFETY RELATED AND THERE WERE NO RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056045December 22, 2017
FUEL/PROPULSION SYSTEM
AT FILL UP GAS GAUGE GOES TO FULL AND STAYS THERE FOR AROUND 20 MILES, THEN DROPS TO EMPTY AND STAYS THERE. THIS IS AN ONGOING PROBLEM FOR SEVERAL WEEKS NOW. APPARENTLY THIS IS A KNOWN ISSUE, WITH THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054562December 13, 2017
VISIBILITY/WIPER, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 GMC ENVOY. WHILE THE VEHICLE WAS PARKED AND UNOCCUPIED, THE CONTACT OBSERVED CLOUDS OF SMOKE IN THE VEHICLE. THE CONTACT NOTICED THAT THE SWITCH ON THE DRIVER'S SIDE DOOR HAD MELTED. THE FIRE DEPARTMENT WAS NOT CALLED. THERE WERE NO VISIBLE FLAMES. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V599000 (VISIBILITY). THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11054000December 11, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 GMC ENVOY. THE CONTACT STATED THAT THE VEHICLE'S ELECTRICAL SYSTEM STOPPED THE VEHICLE FROM STARTING. THERE WERE UNKNOWN WARNING INDICATORS ILLUMINATED AT THE TIME OF THE FAILURE. THE VEHICLE WAS TOWED MULTIPLE TIMES DUE TO FAILING TO START. AN INDEPENDENT MECHANIC STATED THAT THERE WAS A CABLE DISCONNECTED, BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE OCCURRED AGAIN AND THE VEHICLE WAS TAKEN TO JESSUP AUTO PLAZA (68-111 E PALM CANYON DR, CATHEDRAL CITY, CA 92234, (760) 328-9999). THE TECHNICIAN WAS UNABLE TO LOCATE A FAILURE AND THE VEHICLE WAS RESTARTED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE OCCURRED AGAIN. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 72,338.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053533December 8, 2017
UNKNOWN OR OTHER
I CLOSED THE REAR GLASS WINDOW HATCH AND THE GLASS EXPLODED. THE SHATTERED GLASS CAUSED CUTS AND ABRASIONS ON MY EXPOSED SKIN. MY SUV WAS PARKED IN MY DRIVEWAY AT THE TIME. THE SECURITY CAMERAS AT MY HOME TAPED THE INCIDENT AS IT OCCURRED.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11052944December 7, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 GMC ENVOY. WHILE DRIVING VARIOUS SPEEDS, THE LOW BEAM HEADLIGHTS INTERMITTENTLY FAILED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER AND WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS REPAIRED PER THE RECALL IN MAY OF 2016. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051710December 1, 2017
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS WENT OUT WHILE DRIVING 50MPH ON A HIGHWAY BECAUSE A RELAY IN THE FUSE BOX OVERHEATED AND MELTED THE FUSE BOX. I KNOW THERE IS ALREADY A RECALL ON THE TRAILBLAZER FROM THE SAME YEAR BECAUSE THEY ARE THE SAME CAR BUT THERE IS NOT ONE FOR THE ENVOY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048558November 27, 2017
VISIBILITY/WIPER, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2006 GMC ENVOY XL. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE DOOR SWITCH FAILED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V599000 (VISIBILITY). THE VEHICLE WAS TAKEN TO CITY BUICK GMC (43-60 NORTHERN BLVD, LONG ISLAND CITY, NY 11101 AT (347) 670-4210) AND REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE FRONTAL DRIVER'S SIDE DOOR SWITCH WAS INOPERABLE. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT TOOK THE VEHICLE TO ANOTHER INDEPENDENT MECHANIC FOR A SECOND OPINION WHERE IT WAS DIAGNOSED THAT THE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 161,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047572November 20, 2017
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
SPEEDOMETER FLUCUATES PAST 120 AND SOMETIMES DROPS PAST 0 WHILE DRIVING. THE FUEL GAUGE WILL SHOW FULL EVEN WHEN IT'S NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046360November 15, 2017
EXTERIOR LIGHTING
THREE TIMES WHEN I TURN THE CAR ON AND PUT IT IN GEAR, THE HEADLIGHTS WOULD COME ON, THEN AFTER ABOUT A WEEK OR TWO THEY GO OUT, SO I PURCHASE NEW HEAD LIGHTS THAT WASN'T THE PROBLEM.SO I PUT THE ORIGINAL ONES BACK ON TWO DAYS LATER THEY WORK, THREE TIMES IT HAPPEN NOW THEY ARE OUT AGAIN. THEY ALWAYS GO OUT AFTER BEING PARK FOR SOME LENGTH OF TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045406November 12, 2017
UNKNOWN OR OTHER
HEAT NOT BLOWING HOT LIKE PASSENDER SIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040667October 28, 2017
STEERING
JUST BOUGHT MY USED ENVOY 7MONTHS AGO AND STARTED POURING OUT POWER STEERING FLUID. GOT AN ESTIMATE FOR 4 POWER STEERING LINES AND OIL COLLER FOR A TOTAL OF $1497 + TAX. I'VE NEVER HAD A VEHICLE THAT I HAD TO ADD POWER STEER FLUID TO. SEEMS LIKE A DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039900October 26, 2017
FUEL/PROPULSION SYSTEM
RECENTLY, WHEN THE A/C OR HEATER IS TURNED ON, THE SMELL OF FUEL COMES THRU THE AIR VENTS. IT IS A STRONG ODOR WHICH LAST FOR A FEW MINUTES TO SOMETIMES LONGER. I HAVE TO PUT THE WINDOWS DOWN IN ORDER TO NOT GET DIZZY OR GET A HEADACHE. THE VEHICLE BE IN MOTION OR STILL FOR THIS TO HAPPEN. MILEAGE IS AROUND 95,000. I'VE HEARD IT'S A CRACKED FUEL LINE OR FUEL TANK AND READ MANY COMPLAINTS ABOUT THE SAME; THEREFORE, WHY NO RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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