Genesis GV80 Complaints

179 consumer complaints on file.

#11536508August 4, 2023
SERVICE BRAKES
The contact owns a 2023 Genesis GV80. The contact stated that while his wife was reversing up, the vehicle abruptly braked. Additionally, the contact stated that while driving at an undisclosed speed, the vehicle abruptly braked and stalled. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 6,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534418July 25, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM:HORN
Horn stopped working. Can not honk or alert others around. Problem confirmed at dealer currently for repair. No warning lamps or messages
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534417July 25, 2023
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
Car engine stalled multiple times after a stop. Once car did that right after light turned green and I tried to accelerate. Almost causing accident by getting hit by behind. Also did it in parking lot, what happens the gages stop showing information and only the miles driven on the bottom left. Twice had to turn car on and off, once it was able to start back up on its own after pressing accelerator. Dropped off vehicle in dealer today for repair, they mentioned prior year models issue was related to fuel pump. No warning lamps or system failure notification, just some information on dash going away for a bit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531786July 12, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Genesis GV80. The contact stated that the fuel cap was intermittently stuck and failed to open as needed to refuel the vehicle. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to take the vehicle to the dealer. The failure mileage was approximately 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531223July 9, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The brakes failed at about 25mph. My car collided into the car in front of me. After several attempts to pump the brakes they never re-engaged to stop the vehicle.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11530139July 3, 2023
SEATS:FRONT ASSEMBLY:POWER ADJUST
The contact owns a 2023 Genesis GV80. The contact stated that upon trying to reposition the front passenger’s side seat, the seat unable to be moved or adjusted. After several attempts to adjust the front passenger’s seat, the seat moved freely from side to side, stopping extremely closely to the dashboard. The contact stated that the closeness to the dashboard rendered the front passenger’s seat unusable. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the seat track and mechanism were defective and needed to be replaced; however, the parts for the repair was unavailable. The manufacturer was notified of the failure, and a case was filed. The approximate failure mileage was 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525789June 7, 2023
ENGINE
this is a follow up on a previous incident vehicle stalling since 24 hours after purchasing on September 29 2022. was taken to shop total of three times 2 of them towed because of stalling on middle of road. on those occasion they blamed a coil and a fuel injector. has been at dealer since October 28 2022. to this date still not repaired because after 6 months there they finally agreed and came to the conclusion that engine was defective. Cylinder chamber not creating enough pressure therefore staling the engine. now since april still waiting for a new engine to be installed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521885May 14, 2023
POWER TRAIN
Rear limited slip differential actuator failure. Vehicle became unstable while driving although dashboard feedback did not indicate an immediate need for service. Genesis unable to remotely diagnose. Dealer has reported multiple incidents with the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521670May 12, 2023
WHEELS, TIRES:SIDEWALL
I purchased GV80 in Genesis of Cumming, GA in May 6, 10:00AM, on the same day, while driving on the highway returning home, low tire pressure warning was poped up in the center cluster, then right after rear-driver side tire unexpectedly ripped off from the rim, causing me to lose control of the car and almost causing a serious accident. No symptoms recognized before incident while I drive on the flat road. Anyway, fortunately I could make the vehicle stopped without any minor collision and body injuries except rim damage and paint peel off on the rear bumper. After parking in a safe place, looking at the other tires and saw a damaged tire is on front the driver's side. (Rim is clean) In this case, the dealer who delivered the vehicle to the customer without inspection is also a problem, but it is the fault of the car manufacturer that manufactured the defective vehicle and sold it without quality inspection. All vehicles in stock must be inspected for all tires and taken over by the customer for safe riding.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521265May 9, 2023
ELECTRICAL SYSTEM
In rare circumstances, the user may be able to initiate navigation using the built-in infotainment system while the vehicle is already in motion. Other safeguards already exist within the Genesis maps system to prevent the driver from starting navigation while driving. This software issue should be corrected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521263May 9, 2023
SEAT BELTS
The second row passenger seatbelts are difficult to reach because they do not angle high enough for the user to easily latch. While they work well for a normal adult, children have difficulty latching the belt from a booster seat, especially if a Weathertech or similar seat protector are present. Secondly, the middle passenger belt latch is not identical in size to its left and right counterparts. Difficulty accessing the right passenger latch may lead to people attempting to use the middle belt latch as an alternative. This will fail to latch if attempted using the right passenger's belt. The manufacturer should consider standardizing all belt latch mechanisms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521254May 9, 2023
POWER TRAIN
Electronic traction control system fails to deliver power correctly when the vehicle is passing over icy ruts. The system incorrectly delivers additional power to wheels that have lost grip causing unpredictable driving behavior, which startles the driver. Even when Snow mode is on, this sytem fails the driver and may risk causing an accident in wintry conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521251May 9, 2023
POWER TRAIN
Electronically controlled reae limited slip differential is failing at 6000mi. Normal driving conditions for the life of the vehicle thus far. Four out of five trips in the last 200 miles have shown a warning light on the dashboard with no explanation. Genesis is unable to remotely diagnose or see the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517866April 19, 2023
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact's mother owned a 2021 Genesis GV80. The contact stated that while her mother was driving into a parking space at an undisclosed speed, the brake pedal was depressed but the vehicle experienced unintended acceleration. The vehicle drove over a field and into oncoming traffic before crashing into another vehicle. No warning light was illuminated. Only the front driver's side air bag was deployed. A police report was filed. The contact's mother later received medical attention for injuries sustained to her ribs, left shoulder, and neck, as well as hearing loss in the left ear. The vehicle was towed to a body shop; however, it was not yet deemed totaled by the insurance company. The manufacturer was made aware of the failure. The failure mileage was approximately 17,500.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11516913April 13, 2023
FUEL/PROPULSION SYSTEM
The fuel cap never opens up right away. It is not an emergency, but it is very time consuming, trying to repeatedly lock and unlock my door several times before the fuel door is released. I am unsure of what to do. It states that the driver's side door must be unlocked before the fuel door is released, I have to lock/unlock my door multiple times before the cap is released.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515716April 6, 2023
SEAT BELTS
The safety belt pretensioner recall has been out in the vehicle for over a month. I am really concerned about driving my vehicle due to the recall. Can the repair be expedited? I have called the dealership multiple times and cannot repair due to the solution not presented from Genesis. Is there any way that this can be resolved so I can get back to driving my vehicle?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512483March 17, 2023
SEAT BELTS
Seatbelts on driver and front passenger side frequently get stuck and are not able to retract. Seatbelt then unable to restrain passenger. Vehicle taken to dealer for service. This has occurred way more than in any vehicle my family or friends have used.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508369February 21, 2023
SEAT BELTS
The contact owns a 2021 Genesis GV80. The contact became aware that the VIN was included in Hyundai Campaign Number: 012G, however, the parts to do the recall repair were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504984February 1, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Engine had first incident not turning in one morning and check engine light showing up. Vehicle had to be towed to neares dealer for repair. They stated there was a dirty coil and that problem was resolved. Two days later check engine e light again came back on and vehicle engine would rattle and stall. Dealer stated it was bad fuel to wait a few days. Took back to retailer this time the states there was a malfunctioning fuel injector that was replaced. 1 week later engine stalled in middle of busy main avenue in town and once again had to be towed to dealer for repair: vehicle has been at dealer since October 28 ,2022. They have replicated the problem and still can’t fix the problem have been without a vehicle for 3 months now. No loaner or rental car provided. Ci tasted manufacturer and still no remedy. Please investigate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501950January 16, 2023
UNKNOWN OR OTHER
Limited slip differential
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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