Genesis GV70 Complaints

223 consumer complaints on file.

#11546496September 25, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Random engine stalling creating safety incidents in traffic. Failure to diagnose the problem despite repeated attempts by 2 service depts.The problem became more frequent and severe until the car stalled and could not be restarted. Low pressure fuel pump assembly was replaced and the car is currently okay. This problem has cost me over 6 weeks use of my car and several dangerous traffic incidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545142September 18, 2023
STEERING, LANE DEPARTURE: ASSIST
Lane keeping assist veers out of highway lane when an unlined entrance- exit appears. Vehicle is looking for the right line and swerves out of the lane to find it. Could cause a collision with an incoming vehicle. 2nd part the vehicle shimmies down the highway for the same reason when space between dashed lines appear. Constantly correcting itself. Solution would be a recall to reprogram all Hyundai and Genesis vehicles with lane following to only look at the left lines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544417September 13, 2023
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
The first incident I had occurred approximately three weeks ago. I began accelerating from a stop light when I felt something jerk. My car began to slow down and it would not accelerate. The car would not go over 20 mph per hour. This incident was extremely dangerous as I was on a highway that has a speed limit of 55 mph. I brought the car to the Genesis dealership. They diagnosed it as a bad fuel pump. I got the car back 3 weeks later (today 09/13/2023) and drove it about 10 miles before I experienced a similar issue. I was stopped at a red light when the car began to shake. The car would not accelerate over 15 mph. I brought the car back to the dealership to be looked at again. I will know more when they reopen tomorrow. These incidents are extremely dangerous especially on highways. I am scared to drive this car again for fear it will happen on the interstate or when I am unable to pull over. The replaced fuel pump did not fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543224September 7, 2023
SERVICE BRAKES, POWER TRAIN, LANE DEPARTURE: ASSIST
I purchased the vehicle on March 30, 2023, & my Check engine light has been on eleven times since June 2023. I was involved in a car accident on August 25, 2023, where the car appeared to have no gas. However, gas was in the vehicle, and the brakes were not operating correctly as I had to continue pumping the brakes to stop the vehicle. Furthermore, there is over $15k in damages and counting. I have been placed off work due to the injuries sustained in the vehicle accident due to the negligence of the manufacturer & dealer. I have left several messages for my Case Manager, [XXX] for several days, with unsuccessful attempts. [XXX] finally contacted me on 8/30/2023 @ 3:08 pm, apologizing for Genesis not living up to the “white glove” expectation advertised, and then she asked me what she could do for me. The call with [XXX] lasted 7-8 minutes. However, I constantly repeated myself, informing her of the information I stated in this email regarding my check engine light; my vehicle was serviced on Friday, June 30, 2023 (See Service History Below). Since then, the check engine light has illuminated nine other times with some of the same and or different codes. I had an appt to return my vehicle to the same dealership for the second time since June, as the dealership had the car for approximately eight/nine days. On August 12, 2023, I scheduled an appt. Per the system availability of August 25, 2023, @ 10 a.m. for Valet Pick-up. For confirmation of the scheduled appointment, I called GenesisCare on 8/23/2023, and the rep informed me that they did not have an appointment for me in the system. Furthermore, on several occasions, when I have attempted to make an appointment, the system does not recognize the appointment scheduled via the app or desktop. I was only informed about the technical issues with the software application via phone and desktop when I spoke with the service manager [XXX] ) Genesis of Atlanta. The accident occurred 8/25/2023. FW: Case # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11542738September 5, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Three weeks ago while returning to SC from Fl on I95, the engine jolted, stalled momentarily , and would not accelerate to keep up with traffic. I pulled over, turned off the engine, and re-started the engine. It started and sounded normal, as did the car diagnostic screen which showed nothing abnormal. An hour later and engine stalled again ( in traffic) and yet the diagnostic screen continued to show "all normal". Initially I suspected bad gas, but that theory proved wrong when, with a full tank of fresh gas, it stalled and stopped mid-traffic . In all these incidents I was very lucky to not have been hit by distracted driver. The car was towed to my Genesis dealer, and after a perfunctory check they said that using all their diagnostic tools, the car showed ZERO alerts. I refused their answer and insisted that it be test driven by one their staff. After receiving my permission to do so, one poor fellow drove it to his home, but it broke down well before arriving there. At this juncture they finally understood that they had an issue. Here is where it get's interesting, because my tech savvy son surfed several forums such as Reddit, Facebook and Genesis owners site, and discovered many references to fuel pump failures, stalling, near accidents and the like. I don't know how you rate the severity of car safety issues, but I suspect that total engine failure must rate pretty high. All I ask is that you rattle Genesis' cage and ask them how many fuel pump issues/ replacements they have had over the past two years. My hunch is that it is a material percentage. I find it unacceptable that with today's technology, a defect like this which can endanger lives on any road at any speed, is left unchallenged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542296September 2, 2023
FUEL/PROPULSION SYSTEM
On a few occasions when stopped. Upon acceleration this vehicle would sputter or stall. On Aug. 29, 2023, while driving on the interstate and attempting to pass on the left lane. My speed was around 70 MPH. This vehicle would not accelerate and stated to come to a complete stop. I was able to pull off the road and restart this vehicle. If I was in the middle lanes. This vehicle would have caused a bad accident. As I drove home this vehicle stalled twice. Attempting to accelerate at a light at an intersection. This vehicle stalled in the middle of the intersection. I again avoided an accident attempting to accelerate and restart the vehicle. I was able to drive this vehicle to the dealership, Aug. 30. Since the dealership would not return my calls. The manager informed me that it was the fuel pump. He also stated that he had other vehicle with this same problem. All the fuel pumps are on back order. Also, the recall several months ago for the seat belts. Those parts are also on back order. In my judgment this vehicle is unsafe to operate. Until this issue is investigated by the government and approved to be safe fot the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541830August 31, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
As I was driving, my vehicle completely stopped in traffic. All vehicle functions became disabled. Even when putting the car in neutral, it would not budge. Had it not been for construction workers helping me, I could have been killed due to the heavy traffic flow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541610August 30, 2023
ENGINE, POWER TRAIN
As I was driving on a heavily trafficked freeway, my engine shut off completely slowing down the car to a stop. I had to make an emergency exit, stop the car and restart it. After a restart I was able to keep driving for a few miles. Then it happened again, I got stuck at a roundabout in a dangerous location so I had to contact authorities for help on guiding traffic away. My car would not start and would just sputter when I tried to restart it. I had to get my vehicle towed and it's currently at the dealership with no clear solution. The shop manager tells me he's gotten a few vehicles with the same exact issue and there is no clear solution as no codes come up when this issue is happening. This was very dangerous and I could have gotten into an accident had I not been on the far right lane to make an exit from the freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541555August 29, 2023
FUEL/PROPULSION SYSTEM
The fuel pump failed in the car, it is a known problem by the dealer and there were no warnings prior to failure. The dealer verifies it was the pump and it is currently on backorder. The car broke down in the middle of a major intersection in 100 degree weather with our 1 and 2 year old in the car. It is a major safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541437August 29, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Vehicle came to complete stop on two separate occasions randomly twice in August 2023. (Power stayed on, engine stopped) - (Battery and Engine light came on) As of this point it is uncertain what component failed, but the reports of fuel injector/pump being the source of the problem is so common to the point that it's surprising that there hasn't been a nationwide recall. Right now, it's currently with the dealership service department.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541339August 29, 2023
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Just picked up the gv70 from the dealer for stall out issue and TCM replacement. I have taken it 2 times to the dealer for the stalling out issue and since they can't reproduce the issue its a non issue to them. Having a vehicle stall out unexpectedly is not safe. I believe it has to be a fuel issue, have found other owners that have the same issue and it was their fuel pumps. It is currently at the dealer again for this stalling out issue. I cannot upload any documents as they are in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540853August 25, 2023
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
suddenly stalling and shutting off while driving. No warning. Very dangerous. No parts available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540837August 25, 2023
SUSPENSION
Upon uneven roads or light pot holes the front strut tower mount interior completely slips up toward the engine lid. The parts does not tears it completely slips out causing the strut to hit the bonnet. If this happens at high speed it would be catastrophic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540653August 24, 2023
FUEL/PROPULSION SYSTEM
After getting routine maintenance done on 5/29/2023 at Courtesy Hyundai in Tampa, my vehicle stalled numerous times when running the A/C. The compressor kicks on, RPM drops and the car violently jerks before shutting off. The system will only restore if I turn the A/C off. So I assumed the issue was due to the A/C putting pressure on the vehicle. I took it back to the same dealership on 6/6/2023 and they performed a fuel sample and said there was bad gas (high water content) in the tank (even though I only use 93 octane gas from a premium gas station, Shell) and stated the fix action would be to drain the fuel and clean the injectors for $850. I declined because I didn't believe that was truly the problem and wanted a second opinion from a different Genesis dealership. About three weeks later, I was merging on the interstate going 65 miles per hour and the vehicle stalled, lost power and came to an immediate stop. Absolutely nothing worked!!! I almost got hit by multiple vehicles. I waited a few minutes before restarting and the vehicle drove like nothing was wrong. However, this problem continued several times as I was trying to get home. I did notice it was having difficulty accelerating after that. I would say this vehicle randomly stalled in moving traffic more than 10 times in a two month period. I was finally able to get a service appointment with Lakeland Genesis on August 4th. After about a week, I was notified the fuel pump is indeed bad and needs to be replaced, which is what I thought initially. The vehicle has not been repaired yet because the part is on backorder with no ETA. So I'm unsure if replacing the fuel pump is the final fix. We are part of an online GV70 forum and it seems many other owners are going through this same issue. This is extremely dangerous and someone is going to be seriously injured or killed because the vehicle stalls with no warning lights, no alerts, no error codes, no nothing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540636August 24, 2023
ENGINE
The engine lunged several times and then completely died. The car was towed to the dealership and the fuel pump has gone out. There are 7 GV70's sitting there with the same issue. Luckily it stalled in a turning lane and not while driving on the interstate. There is a problem!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540498August 24, 2023
FUEL/PROPULSION SYSTEM, ENGINE, VEHICLE SPEED CONTROL
This happened twice before I took the car back to the dealer for service. Both times I was driving the vehicle and it suddenly stops accelerating. The car suddenly comes to a stop. I continued pressing the accelerator and the car continued to quickly slow down to a stop. Both times I was in traffic and could have been rear ended or certainly could have caused an accident. The car is currently at the dealer and they have not called me yet to know what they found. I am a member of the GV70 Facebook group and I have seen many other owners who reported the same issue with their vehicle. It truly is terrifying and obviously a safety risk. Some members of the group stated that they were told it was the fuel pump. Genesis needs to get this issue fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540455August 24, 2023
UNKNOWN OR OTHER
The vehicle is shutting down during regular routine driving. Stops in mid traffic with no warning. It is very dangerous and someone could be fatally injured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540239August 23, 2023
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I was driving down the interstate at 70 mph when my gas pedal stopped responding and the car was slowing down. Suddenly the car started beeping at me saying the engine was shut off and I needed to put it into park or neutral immediately. This happened a week prior on a 45 mph road and I was able to restart the car with no issues. This time, my car restarted when I got off the highway but immediately shut down again. It is incredibly dangerous to have a car shut down suddenly especially on a highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540233August 23, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Vehicle turn off suddenly driving in the middle of the highway putting at risk the life of my family I never have an issue like this i. My previous owe vehicles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539880August 21, 2023
ENGINE, UNKNOWN OR OTHER
The contact owns a 2022 Genesis GV70. The contact stated that while driving approximately 60 MPH, the vehicle stalled. Additionally, while driving 30 MPH, the vehicle stalled. Additionally, while driving 65-70 MPH the vehicle stalled. The vehicle was restarted, but the failure persisted. There were no warning lights illuminated. The vehicle was towed to the local dealer however, the technician was unable to duplicate the failure. The vehicle was not repaired. The vehicle was taken to another local dealer, Gettel Genesis of Lakewood Gettel (5921 FL-64, Bradenton, FL 34208) but was not diagnosed or repaired. The manufacturer was contacted and opened a case, but no assistance was provided. The failure mileage was approximately 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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