Ford Freestar Complaints

2,533 consumer complaints on file.

#10184899March 12, 2007
SUSPENSION:REAR
TL*- THE CONTACT OWNS A 2004 FORD FREE STAR WITH A CURRENT AND FAILURE ODOMETER READING OF 64000 MILES. THE CONTACT STATED THAT THE REAR AXLE TORQUE ARM CAME APART ON MARCH 9, 2007 WHILE DRIVING AT 2 MPH AND AFTER DRIVING OVER A SPEED BUMP. THE CONTACT CALLED FORD MOTORS, WHO CLAIMED THAT THE VEHICLE WAS OUT OF WARRANTY AND THERE WAS NOTHING THEY COULD DO TO ASSIST IN THE REPAIRS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183499February 26, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, VISIBILITY:REAR WINDOW WIPER/WASHER, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL*- THE CONTACT STATED THAT THE 2004 FORD FREESTAR'S TRANSMISSION FAILED AT 79,000 MILES WHILE DRIVING AT 40 MPH AND GOING UP A HILL, THE ENGINE REVVED, AND THE VEHICLE WOULDN'T ACCELERATE AT THE NORMAL SPEED, BUT SHE DID GET TO THE TOP OF THE HILL. THE CONTACT STATED THAT THE ENGINE CONTINUED TO RUN ,BUT ONCE SHE GOT TO THE TOP OF THE HILL THE VEHICLE WOULDN'T ACCELERATE. THE CONTACT STATED THAT SOME MEN PUSHED HER TO SIDE THE SIDE OF THE ROAD. THE CONTACT STATED SHE HAD THE VEHICLE TOWED TO THE DEALERSHIP, AND THEY INFORMED THE CONTACT THAT THE TRANSMISSION NEEDED TO BE REPLACED OR REWORKED ON. SHE WAS STILL UNDER THE 3 YEAR WARRANTY BUT HAD EXCEEDED THE MILES UNDER THE WARRANTY. THE CONTACT STATED THAT THE DEALERSHIP REPLACED THE TRANSMISSION. SHE CONTACTED THE MANUFACTURER, FILED A COMPLAINT AND WAS GIVEN CASE# 0417400577. THE FAILURE MILEAGE WAS 78830 ,AND THE CURRENT MILEAGE WAS 79000.*AK THE FRONT AND REAR BRAKE LINING AND CIRCUIT BREAKER WERE REPLACED, THE REAR WIPER WAS LOOSE. UPDATED 04/12/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180720January 25, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I RETURNED FROM A CROSS COUNTRY TRIP AND HEARD A GRINDING NOISE COMING FROM THE REAR OF MY 2005 FORD FREESTAR. TO INVESTIGATE I REMOVED THE WHEELS AND FOUND THE PASSENGER REAR ROTOR AND DISC PAD WERE METAL TO METAL. I CHECKED THE OTHER WHEELS, THEY SHOWED NO SIGNS OF DAMAGE, PADS STILL HAD A LOT OF MATERIAL REMAINING. I TOOK THE VEHICLE TO CRAIG FORD, IN CRAIG, COLORADO FOR REPAIRS. AT FIRST I WAS TOLD THAT IT WAS A DEFECTIVE BRAKE CALIPER AND THAT WARRANTY WOULD COVER THE CALIPER, ROTOR AND PADS. HOWEVER I WAS TOLD LATER THAT THE CALIPER WAS NOT DEFECTIVE AND THAT I WOULD BE RESPONSIBLE FOR THE TOTAL REPAIR COSTS. NOTE, I HAD LESS THAN 30,000 MILES ON THE VEHICLE AT THE TIME OF THE BRAKE FAILURE. I HAD TO PAY FOR THE NEW ROTOR FOR THE PASSENGER REAR, REAR PADS AND TURNING THE DRIVER REAR ROTOR WHICH I WAS TOLD IS A NORMAL PROCEDURE FOR E REAR BREAK JOB; I WAS NOT CHARGED FOR A CALIPER SO I PRESUME CRAIG FORD REUSED THE CALIPER. SINCE WORK WAS BEING DONE ON THE REAR, AND I WAS HAVING TO PAY FOR THE REPAIRS, I INSTRUCTED CRAIG FORD TO DO A COMPLETE BRAKE JOB REPLACING PADS AND TURNING ROTORS ON THE FRONT AS WELL SO THAT I WOULD BE STARTING AGAIN WITH 100% NEW BRAKES ON ALL 4 WHEELS. WHEN I PICKED THE VEHICLE UP, I WAS ADVISED BY THE SERVICE MANAGER, ROB SOVINE, THAT HE CHECKED AND THERE APPEARED TO BE A NUMBER OF INCIDENTS OF 2005 FORD FREESTAR PASSENGER REAR BRAKES WEARING PREMATURELY, WITH NO KNOW REASON FOR THIS PROBLEM; AND THAT THERE WAS NO RECALL OR SERVICE BULLETIN REGARDING THIS PROBLEM. I HAD NO CHOICE BUT TO PAY FOR THE REPAIRS AS THE VEHICLE WAS INOPERABLE, BUT SINCE I WAS NOT THE ONLY OWNER EXPERIENCING THIS PROBLEM, ACCORDING TO MR. SOVINE, I FELT AND STILL DO FEEL THAT FORD SHOULD DO SOMETHING ABOUT THIS PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179268January 21, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FAILURE OF REAR BRAKE ROTORS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177519January 2, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM
WIFE'S VAN. REPORTED THAT IN COLD WEATHER IT WOULD START HARD. RECENTLY WHILE DRIVING TO WORK IT BUCKED SEVERAL TIMES. WAS ABLE TO GET TO WORK. INFORMED ME OF THE PROBLEM WHERE I WENT TO CHECK VAN. IT WOULDN'T START AFTER 5 ATTEMPTS, THEN IT STARTED UP BUT WAS A HARD START. AT THE SAME TIME CHECK ENGINE LIGHT CAME ON. DECIDED TO TOW IT TO DEALER. FLAT BED CAME BUT COULDN'T GET TO VAN. TO ASSIST IN POSITIONING VAN FOR FLATBED; VAN STARTED ON FIRST TRY BUT NOW WHEN IT WAS PUT INTO GEAR, IT DIDN'T MOVE. EITHER FORWARD OR REVERSE. WE PUSHED IT INTO POSITION. TOOK TO DEALER WHERE NOW IT WENT INTO GEAR TO OFFLOAD IT FROM FLAT BED. DEALER STATED WHEN THEY DEPRESSED THE BRAKE, ALL DASH LIGHTS LIT UP. STATED IT WAS A DEAD SHORT THEY HAD TO TRACE THE WIRING. RECEIVED CALL 2 DAYS LATER, DEALER TELLING ME THEY HAVE TO DROP THE TRANSMISSION. WHICH THEY DID, I SAW IT ON A STAND, STRIPPED OF ALL INNER COMPONENTS. WAS TOLD SINCE IT'S UNDER WARRANTY (26,000 MILES), THEY ARE GOING TO REPLACE EVERYTHING THAT LOOKS REMOTELY WRONG. BEEN A WEEK AND STILL WAITING FOR ANSWERS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176982December 26, 2006
ELECTRICAL SYSTEM
WHEN ACCELERATING AT ABOUT 1800-2000 RPM, THE TACHOMETER MAKES A NOISE SINCE DAY ONE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176259December 15, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION IN 2004 FORD FREESTAR SLIPPED AND THEN FAILED IN A VERY SHORT PERIOD. THE REPAIR SHOP STATED IT SEEMED LIKE A FACTORY DEFECT FOR SUCH A YOUNG TRANSMISSION TO FAIL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174474November 27, 2006
STEERING:HYDRAULIC POWER ASSIST SYSTEM
POWER STEERING STARTED MAKING A LOUD NOISE. ON INSPECTION, POWER STEERING FLUID CONTAINER WAS BONE DRY. FILLED IT UP. THE NEXT DAY, THE SAME THING. HAVE BEEN HAVING TO REFILL EVERY 3 TO 5 DAYS. PUMP IS WORKING. CANNOT DETERMINE WHERE LEAK IS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174228November 25, 2006
ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
THE TRACTION CONTROL SYSTEM ACTIVATES FOR NO REASON ON PERFECTLY GOOD ROAD CONDITIONS. THE BRAKES COME ON HARD, THE GAS PEDAL PUSHES BACK AT YOU. IT HAPPENED CROSSING AN INTERSECTION ONE TIME I WAS ALMOST BROADSIDED. THE DEALER SAYS IT IS AN OPTICAL SENSOR ON THE STEERING COLUMN, LIGHT IS SOMEHOW HITTING IT CAUSING THIS TO HAPPEN. WE WERE TOLD THERE IS NO FIX FOR IT RIGHT NOW JUST LIVE WITH IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173519November 14, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
REPEATED SPONGY BRAKE PEDAL..SOMETIMES GOES TO FLOOR ON SUDDEN BRAKING. RANDOM 'SQUEAL AND SQUEAK' FROM FRONT BRAKES. ACCORDING TO SERVICE MGR. AT ORANGE FORD-LINCOLN IN ORANGE, TEXAS, THIS IS COMMON SINCE ASBESTOS WAS REMOVED FROM PADS ABOUT 4 YEARS AGO. VERY IRRITATING AND DANGEROUS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172647November 5, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
DROVE THE VEHICLE 100 MILES, GOT GAS, STARTED THE CAR, WOULD NOT SHIFT INTO ANY GEARS. YOU CAN MOVE THE GEAR IN TO GEAR BUT THE TRANSMISSION WILL NOT SHIFT INTO GEAR. I WAS LEFT STRANDED WITH 3 KIDS 100 MILES FROM HOME, THIS HAPPENED WITHOUT WARNING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171972October 27, 2006
SERVICE BRAKES, HYDRAULIC
THE VEHICLE I OWN IS A 2004 FORD FREESTAR VAN. I PURCHASED IN 2003. IT HAS 35,698 MILES ON IT. AT APPROXIMATELY 35,000 MILES THE REAR BRAKES STARTED MAKING A GRINDING NOISE WHEN THE BRAKES WERE APPLIED. I TOOK IT TO THE DEALER WHERE IT WAS PURCHASED- THE BRAKES HAD TO BE REPLACED-INCLUDING ROTORS AND PADS. THG ROTORS WERE SO WORN THERE WAS NO WAY TO TURN THEM-THEY HAD TO BE REPLACED. A TOTAL COST OF $447. WHY DID THESE BRAKES WEAR OUT SO SEVERELY WITH ONLY 34,00 MILES ON THEM? AND WHY NOT THE FRONT BRAKES-THIS WAS ON THE REAR BRAKES! I'VE NEVER HAD A BRAKE JOB ON IT SO FAR- UNTIL THIS! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171933October 26, 2006
SEAT BELTS:REAR/OTHER
WE RENTED A FORD FREESTAR FROM A LOCAL RENTAL COMPANY. TODAY, MY 10 YEAR OLD DAUGHTER, WHO IS 59 INCHES TALL AND WEIGHS 71 LBS., WAS SITTING IN THE MIDDLE ROW BEHIND THE DRIVER'S SEAT. SHE WAS APPROPRIATELY RESTRAINED IN THE LAP-SHOULDER BELT ONLY. I HAD TO STOP SUDDENLY. WHILE I WOULD CHARACTERIZE IT AS AN ABRUPT STOP, IT WAS NOT SEVERE AND THERE WAS NO IMPACT. I HEARD A "BREAKING" SOUND. MY DAUGHTER EXCLAIMED THAT HER SEAT BELT HAD BROKEN. I PULLED OVER TO INSPECT IT; AND FOUND THAT THE UPPER SHOULDER BELT ANCHOR HAD BECOME DETACHED (UNBOLTED) FROM THE VEHICLE. I COULD NOT FIND EVIDENCE OF BREAKAGE. THE BOLT SEEMS TO HAVE SIMPLY COME OUT. OF COURSE, THIS FAILURE CREATED CONSIDERABLE SLACK IN THE SHOULDER BELT WHICH I BELIEVE WOULD HAVE CAUSED THE VEHICLE TO EXCEED NHTSA'S HEAD EXCURSION LIMITS. THE FREESTAR WAS MANUFACTURED IN OCTOBER, 2005. BY THE WAY, NO ONE WAS HURT AND I PLAN TO CONTACT FORD TOMORROW. I AM A CERTIFIED CHILD PASSENGER SAFETY INSTRUCTOR AND FORMER CHILD SAFETY SEAT DESIGN ENGINEER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171299October 19, 2006
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
DT*: THE CONTACT STATED A LEAK WAS NOTICED UNDER THE VEHICLE AND POWER STEERING FLUID WAS ADDED OFTEN. THE VEHICLE WAS DRIVEN TO THE DEALER WHO DETERMINED THE POWER STEERING PRESSURE LINE FRACTURED. THERE WAS A NHTSA RECALL, # 03V457000, REGARDING THE POWER STEERING: HOSE, PIPING AND CONNECTIONS. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171251October 18, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
FAULTY CALIPER ON THE FORD 2004 FREESTAR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170852October 15, 2006
EQUIPMENT
ANTI SLIP KICKS IN & THE GROUND IS DRY, THIS HAS HAPPENED 6 TIMES NOW. THE TRANSMISSION HAD TO BE REBUILD ON A NEW 2006 FREESTAR. NOW FORD HAS MY VAN (SINCE SEPT.27,06)WAITING FOR THE PAGE, SO IT CAN BE FIXED.THE ANTI SLIP KICKS IN WHEN IT WANTS TO - I ALMOST GOT KILLED TWICE. THEY ARE STATING IT IS A SENOR IN THE STEERING COLUMN THAT OVERHEATS & CAUSES THE ANIT SLIP TO TURN ON. I HAVE ASKED FOR A NEW VAN, BUT I THINK THEY WILL NOT. THE LAST INCIDENT WAS 9-27-06.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169237September 25, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT*: THE CONTACT STATED UPON PURCHASE, IT WAS NOTICED THE ROTORS WERE SCRATCHED; THE ROTORS AND PADS WERE REPLACED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP 3,000 MILES LATER FOR AN OIL CHANGE, WHERE IT WAS THEN DETERMINED THE ROTORS NEEDED TO BE TURNED. THE BRAKES SHOOK WHILE STOPPING AND WHEN THE VEHICLE WAS TAKEN IN FOR AN OIL CHANGE, THE ROTORS WERE REPLACED. THE VEHICLE CONTINUED TO SHAKE WHILE STOPPING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165105August 10, 2006
ELECTRICAL SYSTEM:WIRING
UPON LEAVING THE INTERSTATE AND COMING INTO TOWN (APPROXIMATELY 1 MILE ) MY VEHICLE MADE A SLIGHT NOISE, I LOOKED AT MY GAUGES WITH NO INDICATORS ON I PROCEEDED INTO MY DRIVEWAY WHERE MY VAN BEGAN TO ERUPT INTO FLAMES WITHIN MOMENTS THE ENTIRE FRONT END WAS ENGULFED WITH 12 FT. FLAMES I CALLED THE FIRE DEPT WHO EXTINGUISHED THE FLAMES, I NARROWLY ESCAPED THE VAN. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10164457August 4, 2006
ENGINE AND ENGINE COOLING:ENGINE
I WAS DRIVING THROUGH A CONSTRUCTION ZONE; LANE SHIFTED ONTO THE SHOULDER. TRAFFIC WAS DENSE, BUT MOVING AT NEAR NORMAL SPEEDS. VEHICLE IN FRONT OF ME BRAKED ABRUPTLY AS WE HIT THE RUMBLE STRIP. MY VEHICLE SHOOK DRAMATICALLY; AS I TIPPED IN TO ACCELERATE, I DISCOVERED THE VEHICLE HAD DIED (STALLED). I RESTARTED ON THE FLY BY SHIFTING INTO NEUTRAL. HAD I NOT DONE SO, MY VEHICLE WOULD HAVE COME TO A STOP IN DENSE, FAIRLY HIGH SPEED TRAFFIC--EXPOSING ME AND MY FAMILY TO A POTENTIAL HIGH SPEED REAR IMPACT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164433August 3, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
STARTED TO NOTICE GRINDING NOISES AND EXCESSIVE WEAR TO REAR PADS AND ROTORS. TOOK CAR INTO LOCAL DEALER FOR INSPECTION. WAS TOLD THAT YES, THE REAR NEEDED NEW PADS AND ROTORS AND SINCE IT WAS NORMAL WEAR (APPROXIMATELY. 40K MILES) IT WAS NOT COVERED UNDER VEHICLE EXTENDED WARRANTY. TOOK VEHICLE TO IND. REPAIR SHOP FOR REPAIR. FRONT BRAKES HAVE BEEN TROUBLE FREE SO FAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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