Ford Freestar Complaints

2,533 consumer complaints on file.

#10281281August 21, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHEN ATTEMPTING TO PLACE THE VEHICLE IN DRIVE IT STALLED AND THE CONTACT WAS UNABLE TO DRIVE IN REVERSE. THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE DEALER INSPECTED THE VEHICLE AND STATED THAT WATER WAS LEAKING INTO THE PCM. THE CONTACT IS RESPONSIBLE FOR THE REPAIR COST OF $873.23. ONE MONTH LATER, WHILE DRIVING 5 MPH THE FAILURE RECURRED. THE DEALER STATED THAT WATER AND OIL WERE IN THE MAIN CONNECTOR AIR BOX CAUSED THE FAILURE. THE CONTACT WAS RESPONSIBLE FOR PAYING $888.27 TO REPAIR THE VEHICLE. ONE MONTH LATER WHILE DRIVING THE VEHICLE STALLED. THE THIRD DUPLICATE FAILURE, THE TECHNICIAN DETERMINED THAT WHEN THE VEHICLE WAS REPAIRED IT WAS NOT DONE ACCORDING TO THE SERVICE BULLETIN STATING THAT THE COWL GILL WOULD HAVE TO BE REPLACED. THE CONTACT WAS RESPONSIBLE FOR PAYING $751.23 TO REPAIR THE VEHICLE ACCORDING TO THE SERVICE BULLETIN. THE MANUFACTURER STATED THAT THERE WAS NO CURRENT RECALL AND NO COMPENSATION WOULD BE OFFERED; HOWEVER, THE CONTACT RECEIVED A REFUND FOR THE FIRST TWO REPAIRS. THE FAILURE MILEAGE WAS 66,643 AND THE CURRENT MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281289August 21, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
ON AUGUST 18,2008 WAS DRIVING MY 2005 FORD FREESTAR ON THE HIGHWAY HOME FROM VACATION WHEN SUDDENLY THE RPM'S SHOT UP AND THEN THE CAR SLOWED DOWN SO WE COULD PULL OVER TO SIDE OF ROAD. THEN CAR STOPPED AND WOULD NOT MOVE WHEN IN GEAR. NO WARNING WHAT SO EVER,HAD THE CAR TOWED TO REPAIR SHOP WHO STATED IT WAS SOMETHING IN TRANSMISSION, HAD TO HAVE CAR TOWED AGAIN TO TRANSMISSION SHOP WHO STATED THAT THE TORQUE CONVERTER HAD WENT. THE CAR ONLY HAS 58000K MILES ON THE CAR... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281139August 20, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
WITHOUT ANY WARNING, THE TRANSMISSION STOPPED WORKING ON AN AVERAGE DRIVE TO WAL-MART. WHILE DRIVING IN TRAFFIC USING THE CRUISE CONTROL, THE ENGINE SPEED INCREASED AND ENGINE SEEMED SEPARATED FROM TRANSMISSION (NO POWER TO WHEELS). THE VAN COASTED INTO NEAREST PARKING LOT AND WAS TOWED TO SANDERS FORD IN JACKSONVILLE NC. THE DEALERSHIP IS CURRENTLY WORKING ON THE TRANSMISSION, BUT DOESN'T KNOW IF OUR EXTENDED WARRANTY WILL COVER IT! THIS FAILURE CAME WITH NO WARNING DURING GOOD WEATHER ON A SHORT DRIVE. 2004 FORD FREESTAR WITH 62000 MILES. THIS IS UNSATISFACTORY RELIABILITY AND IS A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281095August 19, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280824August 18, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED A 2004 FORD FREESTAR FROM ROSEN NISSAN KIAN IN MILWAUKEE, WI IN MARCH OF 2008 WITH 15,000 MILES ON IT. ON FRIDAY, AUGUST 14TH,2009 I RECEIVED A WARNING LIGHT THAT FLASHED INDICATING A TRANSAXEL PROBLEM. MY OWNERS MANUAL STATED THAT IF THIS LIGHT REMAINS ON TO TAKE IT IN FOR SERVICE IMMEDIATELY. BECAUSE IT DID NOT REMAIN ON, I WAS GOING TO TAKE MY VEHICLE IN ON MONDAY. HOWEVER, ON SUNDAY, AUGUST 16TH 2008 MY VEHICLE WOULD NOT MOVE. I HAD THE CAR TOWED TO A FORD DEALER WHERE THEY INFORMED ME THAT MY TRANSMISSION WAS GONE AND THE REPAIR WOULD RUN $3,500.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280923August 18, 2009
STRUCTURE:BODY
THE PAINT ON MY 2004 FORD FREESTAR VAN IS BUBBLING AND PEELING OFF OF THE ROOF OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280712August 17, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
WE WERE DRIVING IN THE OUTSKIRTS OF TOWN AT ABOUT 40 MPH OR SO, GETTING READY TO SLOW DOWN WHEN I TRIED TO ACCELERATE BUT I COULDN'T. AT FIRST, I THOUGHT I HAD NOT BRAKES BUT I WAS ABLE TO BRAKE. I PARKED THE VEHICLE AND TRIED TO SHIFT THE GEAR IN REVERSE TO SEE IF IT WOULD WORK. THE VEHICLE WAS RUNNING BUT I COULD NOT DRIVE OR REVERSE. I TURNED THE VEHICLE OFF AND I RESTARTED IT BUT IT WOULDN'T BUDGE. MY HUSBAND & I HAD TO PUSH THE CAR TO THE SIDE AND WAIT FOR SOMEONE TO TOW US BACK TO TOWN. THE ENGINE WAS STILL WORKING AS WE LEFT THE AIR CONDITIONER ON DUE TO THE HEAT OUTSIDE. WE HAD RECENTLY HAD THE ALTERNATOR REPAIRED, NOW THE MECHANIC WE HAD LOOK AT OUR VEHICLE STATED THAT THE TRANSMISSION IS NO LONGER WORKING. THIS VEHICLE HAS 77769 MILES. THERE WAS NO WARNING THAT THE TRANSMISSION HAD GIVEN OUT. NO NOISE OR WARNING TO LET US KNOW THAT IT WOULD LEAVE US STRANDED IN THE MIDDLE OF NOWHERE. FROM WHAT I HAVE READ ONLINE, WE ARE NOT THE ONLY PEOPLE WHO THIS HAS HAPPENED TO. OUR VEHICLE IS NOW NO LONGER UNDER WARRANTY. I HAVE THE VEHICLE PARKED AND IT WILL PROBABLY REMAINED PARKED UNTIL I CAN AFFORD TO PURCHASE A NEW TRANSMISSION. I AM STILL PAYING FOR THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280598August 16, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS STRANDED WITH MY FAMILY ON THE WAY TO ST. LOUIS BY MY 2005 FORD FREESTAR. IT'S AT A SHOP IN SPRINGFIELD, IL (THANKS TO MY INSURANCE COMPANY). THE SAID IT WAS A TRANSMISSION FAILURE. THE COST WAS $1300 THANKS FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280469August 14, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
COMPLAINT FOR 2ND TRANSMISSION INCIDENT: ON JULY 31, 2009, WHILE CROSSING AN INTERSECTION IN A RESIDENTIAL SECTION OF SANTA FE, TEXAS, THE TRANSMISSION OF MY 2005 FORD FREESTAR FAILED. THE ENGINE OF THE CAR WAS WORKING BUT THE VAN SEEMED TO SUDDENLY BE IN NEUTRAL. I GUIDED THE CAR TO A SAFE STOP AND TRIED THE VARIOUS GEARS, BUT DRIVE AND REVERSE WERE NOT FUNCTIONING AT ALL. I HAD 3 PASSENGERS (MY HUSBAND AND TWO 12-YEAR OLD GIRLS) ALONG WITH 4 LARGE DOGS. I CALLED FOR A TOW AND HAD THE VEHICLE TAKEN TO MCREE FORD IN DICKINSON, TEXAS. THE SERVICE AGENT RELATED THAT THEY BELIEVED THE DAMAGE WAS IN THE TORQUE CONVERTER AND THAT THE TRANSMISSION HAD PROBABLY BEEN DAMAGED AS WELL. FURTHER INSPECTION WOULD REQUIRE $400. THIS WAS THE SECOND TIME THE TORQUE CONVERTER WENT OUT AND IT WAS NO LONGER COVERED BY THE INITIAL WARRANTY ON THE VEHICLE OR THE 12 MONTH-12,000 MILE WARRANTY FROM THE SERVICE IN NOVEMBER 2007. I CHOSE TO HAVE IT REPAIRED BY SOMEONE BESIDES FORD WHO WOULD HAVE A BETTER WARRANTY. MR. TRANSMISSION INFORMED ME THAT THE TORQUE CONVERTER HAD GONE OUT AND DAMAGED THE TRANSMISSION. I HAD THE TRANSMISSION REBUILT AND THE CAR WAS RETURNED ON AUGUST 11, 2009. *TR DUPLICATE TO 10279211*SMCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280350August 13, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING MY 2004 FORD FREESTAR VAN 55MPH ON BUSY HIGHWAY WHEN ALL OF THE SUDDEN TRANSMISSION GEARS APPARENTLY DISENGAGED--MY FOOT WAS ON GAS PEDAL, BUT VEHICLE WOULD NOT ACCELERATE THOUGH ENGINE REVVED. AFTER COASTING A MILE OR SO, I WAS ABLE TO PULL SAFELY OFF THE ROAD (I HAD MY YOUNG DAUGHTER IN VAN WITH ME). I PHONED A FRIEND WHO CONTACTED MECHANIC SHOP AND DISPATCHED TOW TRUCK. UPON INVESTIGATION BY MECHANIC, IT WAS DETERMINED THAT TORQUE CONVERTER HAD FAILED. I WAS INFORMED THAT THIS WAS A COMMON PROBLEM WITH FORD VANS AND TRUCKS, AND PROCEEDED TO INVESTIGATE MYSELF AND FOUND HUNDREDS OF COMPLAINTS ON THE INTERNET BY CONSUMERS WHO HAD EXPERIENCED THE SAME PROBLEM, SOME OF WHOM WERE EXTREMELY FORTUNATE IN THAT THEY WERE NOT INVOLVED IN WHAT COULD HAVE BEEN SERIOUS ACCIDENTS. I FEEL THAT THIS IS A SERIOUS PROBLEM WHICH DEMANDS IMMEDIATE ACTION TO ENSURE THAT OTHER FORD VAN/TRUCK OWNERS ARE INFORMED OF POTENTIAL PROBLEM WITH TORQUE CONVERTER/TRANSMISSION AND DANGEROUS OUTCOME. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280371August 13, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE MAKING A LEFT TURN BETWEEN 30-35 MPH, THE ENGINE BEGAN TO REV EXCESSIVELY HIGH FOLLOWED BY AN EXTREMELY LOW POWER RESPONSE. THE DRIVER WAS ABLE TO PULL INTO A PARKING LOT. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND THEY STATED THAT THE TORQUE CONVERTER FAILED. THE PART WAS ORDERED FOR THE REPAIR. THE VEHICLE WILL BE REPAIRED ONCE THE PART ARRIVES. THE FAILURE AND CURRENT MILEAGES WERE 55,000. UPDATED 9/23/09 *CN UPDATED 09/28/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280273August 12, 2009
POWER TRAIN:DRIVELINE
MY WIFE WAS DRIVING TO WORK WHEN THE VEHICLE LOST POWER TO THE TRANSMISSION. SHE ROLLED TO A STOP IN THE MIDDLE OF THE ROAD AND LUCKILY SOME PEOPLE PUSHED HER VAN TO THE SIDE OF THE ROAD. THIS COULD HAVE BEEN SERIOUS IF IT HAD HAPPENED ON THE HIGHWAY. THE VAN RUNS BUT WILL NOT ENGAGE INTO ANY GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280075August 11, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL*THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING 70 MPH, THE ENGINE BEGAN TO REV. WHEN THE CONTACT SHIFTED INTO NEUTRAL, THE REVVING DECREASED. THE CONTACT PULLED OVER AND NOTICED THAT THE VEHICLE WOULD NOT SHIFT INTO ANY GEAR. THE VEHICLE WAS TOWED TO HIS DESTINATION. HE IS IN THE PROCESS OF TAKING THE VEHICLE TO THE DEALER FOR FURTHER INSPECTION AND NOTIFYING THE FORD MANUFACTURER. THE VEHICLE HAS NOT BEEN REPAIRED OR INSPECTED. THE CURRENT AND FAILURE MILEAGES WERE 41,154. UPDATED 08/28/09. *LJ THE CONSUMER STATED WHILE DRIVING, THE TACHOMETER BEGAN TO ACT ERRATIC. IT WAS DETERMINED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED.UPDATED 08/31/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280103August 11, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING 65 MPH, THE RPMS SUDDENLY STOPPED AND THE VEHICLE LOST POWER. THE CONTACT NOTICED THAT THE VEHICLE COULD NOT BE PLACED BACK INTO DRIVE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 81,000. UPDATED 9/1/09 *CN THE CONSUMER STATED THE RPM'S REVVED UP AND THE VEHICLE WOULD NOT MOVE. THE CONSUMER LOST SPEED RAPIDLY. UPDATED 09/04/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280145August 11, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
DRIVING OUT OF TOWN YESTERDAY AND 4 MILES FROM HOME WITH YOUNG GRANDCHILDREN IN CAR I ACCELERATED SLIGHTLY AFTER EXITING A CURVE AND THE ENGINE JUST REVVED UP LIKE I PUT THE TRANS IN NEUTRAL. WE COASTED TO A STOP, UNABLE TO MOVE FRONTWARDS OR BACKWARDS AND HAD TO SIT IN THE SUN AND WAIT FOR THE TOW TRUCK IN 95 DEGREE HEAT. I DRIVE LIKE A GRANDPA, NEVER ACCELERATING HARD, NEVER BRAKING HARD UNLESS ITS AN EMERGENCY. I'VE NEVER EVEN HAD THE ACCELERATOR TO THE FLOOR, EVER. I DON'T KNOW WHAT PART FAILED YET AS IT IS IN THE SHOP BEING TORE DOWN BUT THE WAY IT ACTED I WOULD HAVE TO GUESS THE INPUT SHAFT, ESPECIALLY AFTER READING MANY OF THE FREESTAR FORUMS WITH PEOPLE DESCRIBING THE SAME INSTANT FAILURE. THE PROBLEM SOUNDS LIKE AN UNDERENGINERED PART, NOT HARD ENOUGH MATERIAL TO HANDLE THE TORQUE OF THE MOTOR BUT IT IS BEING REPAIRED WITH THE SAME WEAK LINK WHICH IS JUST GOING TO FAIL AGAIN AND AGAIN. I WILL KNOW SOON WHEN AN ADJUSTOR LOOKS AT THE PROBLEM TO SEE IF IT QUALIFIES FOR ESP WARRANTY. THE VAN HAS 78000 MILES WITH COVERAGE UNTIL 2012, 106000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280032August 10, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION ON OUR 2005 FREESTAR WILL NOT ENGAGE EITHER R, D, 3 OR 1. THERE WERE NO WARNINGS WHATSOEVER AND THE INCIDENT TOOK PLACE AT A CROSSING WHICH LEFT MY WIFE & MY KIDS WITH NO POWER TO CROSS TO THE OTHER SIDE OF THE TWO LANE ROAD. THIS IS A SERIOUS SAFETY ISSUE THAT MOST BE ADDRESS AND CORRECTED BY THE MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279876August 10, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION 2ND AND 3RD GEAR SLIPPING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279810August 9, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
LATE LAST NIGHT, MY FAMILY AND I WERE DRIVING HOME WHEN MY 2004 FORD FREESTAR WENT FROM 45 MPH TO 0 MPH. IT WOULD NOT GO INTO GEAR. MY HUSBAND AND I SAT ON THE SIDE OF ROAD AT 1 A.M. WITH OUR THREE SMALL CHILDREN WAITING FOR A CAB. FROM WHAT I HAVE READ, THIS IS A COMMON OCCURRENCE. PLEASE DO SOMETHING ABOUT THIS. I CAN ONLY THANK GOD MY HUSBAND WAS DRIVING AND KNEW WHAT WAS GOING ON. HAD IT BEEN ME, I MAY HAVE PANICKED CAUSING AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279751August 8, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILED. AFTER READING A LOT OF POST THIS IS A ISSUE THAT FORD KNOWS ABOUT AND WILL NOT DO ANYTHING ABOUT. I TOOK IT TO THE LOCAL FORD DEALER AND WAS TOLD I NEEDED TO FLUSH MY FLUID. I DID AND IT WAS STILL ACTING UP AND THEY SAID THEY COULD FIND NOTHING WRONG. A COUPLE OF MOTHS LATER THE TRANSMISSION WENT OUT. I WAS ABLE TO DRIVE IT TO THE SHOP AND THE GUY SAID HE WAS SURPRISED IT WAS EVEN DRIVING THE WAY IT WAS. FLUID WAS FULL OF METAL AND HAD WATER IN IT. THEY QUESTION IF THE FORD DEALER EVEN DID THE FLUSH BECAUSE IT WAS SO BAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279785August 8, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING MY 2005 FORD FREESTAR WHEN I PUSHED ON THE GAS IT WOULD NOT ACCELERATE IT FELT LIKE THE CAR WAS IN NEUTRAL. THANK GOD MY KIDS WERE NOT IN THE CAR AT THE TIME THIS IS GOING TO CAUSE A SERIOUS ACCIDENT OR EVEN A DEATH DUE TO THIS ISSUE. IT IS SCARY WHEN YOU GO TO MERGE ONTO THE HIGHWAY AND YOU DO NOT ACCELERATE WITH CARS COMING UP ON YOU FAST. I COASTED OFF TO THE SIDE OF THE ROAD. MY VAN HAS 47,000 MILES ON IT AND NEVER HAD NO PROBLEMS NOT EVEN GAVE ANY TYPE OF WARNING THERE WAS SOMETHING WRONG. HAD IT TOWED TO BOB TOWNSEND FORD ON COLERAIN AVE. CIN, OHIO. THEY INFORMED ME THAT IS WAS MY TORQUE CONVERTER AND IT WAS GOING TO COST 1475 TO FIX IT. NEEDLESS TO SAY I AM A MOTHER OF 4 KIDS AND DON'T HAVE THAT TYPE OF MONEY AT THIS TIME. I AM TRYING TO SAVE TO GET IT FIXED. THIS HAPPENED ON FATHERS DAY JUNE 21,2009. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Freestar