Ford Freestar Complaints

2,533 consumer complaints on file.

#10293329November 23, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
ON NOVEMBER 19, 2009 AT 0640 IN THE MORNING. I WAS DRIVING ON THE INTERSTATE TO WORK AROUND 70 MPH WHEN MY 2004 FORD FREESTAR VAN, ALL OF A SUDDEN, WITHOUT ANY PRIOR WARNING, STARTED TO LOSE POWER. WHEN I STEPPED ON THE GAS THE RPM WOULD INCREASE BUT THE VEHICLE CAME TO A STOP. I TRIED ALL THE DIFFERENT GEARS, BUT WAS UNABLE TO MOVE FORWARD OR IN REVERSE. THIS COULD HAVE BEEN A HUGE SAFETY PROBLEM, BUT I WAS LUCKY. I WAS ALREADY IN THE FAR LANE AND THANKFULLY AT THAT TIME NO ONE WAS DIRECTLY BEHIND ME. IF THERE WOULD HAVE BEEN A SEMI OR SOME TRAILING TO CLOSE I WOULD HAVE BEEN HIT IN THE REAR. IT WAS THAT DRAMATIC OF A SLOW DOWN. THE VEHICLE WAS TOWED TO THE DEALERSHIP AND I WAS INFORMED THAT IT WAS THE TORQUE CONVERTER THAT NEEDED TO BE REPLACED. FORD REFUSES TO ASSIST IN ANY FORM, THE VEHICLE ONLY HAS 39, 000 MILES. I AM NOW OUT OVER 1600 DOLLARS TO HAVE THIS FAULTY PIECE OF EQUIPMENT REPLACED. I BELIEVE THIS TO BE A HUGE SAFETY ISSUE AND SOMETHING NEEDS TO BE DONE. I CONTACTED THE FORD CORPORATION AND THEY BASICALLY JUST IGNORED ME AND SAID THERE IS NOTHING THEY CAN DO TO ASSIST ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293083November 20, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILED TO GO INTO GEAR WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292882November 19, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED A 2005 FREESTAR WITH 37,000 MILES ON IT IN APRIL OF 09. WITHIN THE FIRST 1,000 MILES THE TRANSMISSION SENSORS HAD TO BE REPLACED. NOVEMBER 13TH, YES FRIDAY THE 13TH, THE TORQUE CONVERTER BROKE ON THE TRANSMISSION WITH 47,000 MILES ON IT. I WAS ON THE 290 EXPRESSWAY DURING RUSH HOUR WHEN THIS HAPPENED. I PURCHASED THE VEHICLE SO I COULD COMMUTE BACK AND FORTH TO WORK AND CART MY GRANCHILDREN AROUND. DOES SOMEONE HAVE TO DIE BEFORE FORD IS HELD ACCOUNTABLE??????? I HAD TO BORROW MONEY( 8,000 DOLLARS) AND NOW I HAVE TO PAY FOR A NEW TORQUE CONVERTER FOR THE TRANSMISSION!!!! FORD SHOULD BE ASHAMED FOR PUTTING A PRODUCT LIKE THAT ON THE MARKET. HAD I LOOKED INTO REPORTS BEFORE I PURCHASED THE VEHICLE I WOULD HAVE NEVER CONSIDERED BUYING ONE. I HAVE PURCHASED FORD VEHICLES FOR THE PAST 25 YEARS, BUT NO MORE..PLEASE HELP US GET A RECALL ON THESE VEHICLES BEFORE SOMEONE GETS HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292934November 19, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING 45 MPH ALL OF THE GEARS IN THE TRANSMISSION FAILED. SHE HAD TO COAST TO THE SIDE OF THE ROAD-WAY. THE VEHICLE HAS BEEN TOWED TO HER HOME. THE VEHICLE HAS NOT BEEN INSPECTED, NOR HAS ANY REPAIRS BEEN MADE. THE FAILURE AND CURRENT MILEAGES WERE 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292854November 18, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS LEAVING MY WORK AND PULLED OUT ONTO A VERY BUSY HIGHWAY. I OR MY PASSENGER DID NOT NOTICE ANY STRANGE NOISES OR HESITATION IN THE ENGINE. UPON GRADUAL ACCELERATION TO TRAFFIC SPEED; THE VEHICLE BEGAN TO MOVE AND THEN DIDN'T. I MANAGED TO COAST TO THE SIDE OF THE ROAD AND PUT IT IN PARK AND THE ENGINE BEGAN TO WHINE. I THEN PUT THE IT BACK INTO DRIVE AND THE TRANSMISSION MADE NO NOISE GOING INTO GEAR. I THEN TIED EACH OF THE GEARS AND AGAIN NOTHING. I THEN TURNED THE VEHICLE OFF AND WAITED AND TRIED AGAIN WITH SAME RESULTS. I WOULD THINK HAVING ONLY 57 THOUSAND MILES ON A 2004 VEHICLE IT WOULD NOT BE HAVING TRANSMISSION ISSUES SUCH AS THIS. I HAVE HAD A MECHANIC LISTEN TO THE NOISES AND GIVE HIS BEST GUESS. HE INFORMED ME THAT BASED ON NOT GOING INTO GEAR AND THE NOISES THAT IT IS MAKING AND UNTIL A COMPLETE IN-SHOP CHECK CAN BE MADE, WE WILL HAVE TO REPLACE THE TRANSMISSION. ESTIMATED COST $2500 TO $3500 DOLLARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292123November 13, 2009
ENGINE AND ENGINE COOLING
WHILE DRIVING ON THE INTERSTATE MY FORD FREE STAR CAUGHT FIRE UNDER THE HOOD. I WAS UNABLE TO OPEN THE HOOD AND PUT THE FIRE OUT. THE VAN TOTALLY BURNED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10291837November 11, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
YES PURCHASED A 04 FORD FREESTAR WITH 55,000 MILES FROM A USED CAR DEALER. LIKE EVERYONE ELSE HAD COMPLETE TRANSMISSION FAILURE AT 85,000 MILES. THREW FURTHER RESEARCH ON THE VEHICLE. I DISCOVERED THIS WAS THE SECOND TRANSMISSION THIS PIECE OF JUNK HAS REQUIRED. I WILL NEVER GO THE DOMESTIC ROUTE AGAIN, WHEN PURCHASING. NO WONDER THEY NEEDED A BAIL OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291728November 10, 2009
POWER TRAIN
CONSUMER'S 2004 FORD FREESTAR HAS TRANSMISSION PROBLEMS. *NJ THE CONSUMER STATED AFTER BACKING UP, HE PLACED THE GEAR IN DRIVE AND NOTHING HAPPENED. THE CONSUMER STATED THERE WAS NO NOISE OF ANY TYPE THAT EVEN SUGGESTED THERE WAS A PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291427November 9, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2005 FORD WINDSTAR MINIVAN MY WIFE WAS ON HER WAY HOME FROM WORK WHEN THE VAN STOPPED GOING AND COST TO A STOP SEEMS THE TRANSMISSION WENT OUT AND WOULD NOT ENGAGE NO MATTER WHAT AND WE HAD WENT TO THE FORD DEALER A MONTH PRIOR TO THE EXTENDED WARRANTY HAD EXPIRED WITH THE VAN MAKING ODD SOUNDS IN THE TRANSMISSION THEY CLAIMED TO HAVE NOT FOUND ANY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291524November 9, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
FAILURE OF THE TRANSMISSION CREATED A SUDDEN AND UNEXPECTED LOSS OF MOTIVE POWER. THE SHAFT SPLINES FAILED SUDDENLY AND WITHOUT WARNING, RESULTING IN A SUDDEN LOSS OF VEHICLE PROPULSION DUE TO THE ENGINE POWER BECOMING DISCONNECTED FROM THE DRIVETRAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291513November 9, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILED. HAD IT TOWED TO A GARAGE. MECHANIC REMOVED IT AND FOUND THE TORQUE GEARS STRIPPED AND THE SHAFT DEFECTIVE.. TESTING INDICATED THE TORQUE GEARS WERE NOT HARDENED THEREBY REDUCING THE LIFE OF IT. HE IS REPLACING THE PARTS WITH BETTER QUALITY PARTS AND SAVING THE DAMAGED ONES FOR REVIEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291542November 9, 2009
POWER TRAIN:DRIVELINE
MY 2005 FORD FREESTAR MINIVAN WHILE BACKING OUT OF A DRIVEWAY STOP WORKING. THE VAN WOULD NOT GO INTO DRIVE OR REVERSE. WE HAD THE VAN TOWED TO THE LOCAL FORD DEALERSHIP. THE TORQUE CONVERTER BROKE. THIS HAPPENED SUDDENLY AND WITH NO WARNING. WE WERE LUCKY IT WAS IN A DRIVE WAY AND NOT ON A HIGHWAY OR IN A BUSY INTERSECTION. I HAVE COME TO FIND OUT THIS IS A COMMON PROBLEM WITH FREESTAR MINIVANS. THE VAN NEEDS TO BE RECALLED AND THIS PROBLEM NEEDS TO BE FIXED ON ALL FREESTARS BEFORE SOMEONE IS KILLED. THE FORD FREESTAR IS UNSAFE AND FORD NEEDS TO FIX THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291413November 8, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
ON OCT 20, 2009, I LEFT HOME IN MY 2004 FORD FREESTAR SEL AT 7:30AM TO TAKE MY SON TO HIS LEUKEMIA DOCTOR. WHILE DRIVING ON A 2 LANE HIGHWAY, THROUGH THE TOWN OF VANCEBORO, NC. WHEN I WENT TO SPEED UP FROM 35MPH TO 55MPH, MY FREESTAR WASN'T GETTING ANY POWER TO THE WHEELS. I PULLED OFF AS FAR AS I COULD GO OF THE ROAD, WHICH LEFT MY VEHICLE ABOUT 2 FEET OFF THE 55MPH ROAD. I HAD IT TOWED TO THE NEAREST DEALERSHIP, CELLA FORD IN NEW BERN, NC. IT WAS DIAGNOSED AS A TRANSMISSION ISSUE, (TORQUE CONVERTER STRIPED). I HAVE READ ALOT OF OTHER COMPLAINTS SURFING THE INTERNET, AND SEEMS THIS IS A REALLY BIG ISSUE FOR THE FORD FREESTAR/MERCURY MONTEREY MINI-VANS. IF THIS ISSUE WOULD HAVE HAPPENED ON SAY, A BUSY INTERSTATE, OR BUSY FREEWAY, AND I WASN'T ABLE TO GET MY VEHICLE OFF TO THE SIDE, MY FAMILY LIVES COULD HAVE BEEN IN DANGER. I WOULD REALLY LIKE FORD TO PLACE TIME AND EFFORT IN RESEARCHING THE CAUSE OF THESE TRANSMISSION ISSUES, AND PUT OUT A RECALL TO FIXED TO ILL FATED TRANSMISSIONS THEY PUT IN FREESTAR/MONTEREY MINI-VANS BEFORE SOMEONE GETS HURT AND OR KILLED. ALSO, THIS ISSUE HAS PUT MY FAMILY AND I IN A FINANCIAL HARDSHIP DUE TO THE $3210.56 REPAIR BILL AND ON TOP OF HAVING A CHILD BEING TREATED FOR LEUKEMIA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291040November 5, 2009
POWER TRAIN:MANUAL TRANSMISSION
ON THE EVENING OF OCTOBER 15, I WAS ON MY WAY TO MEET WITH SEVERAL OF MY CHILDREN'S TEACHERS FOR PARENT/TEACHER CONFERENCE NIGHT. I HAD JUST LEFT HOME AND MADE IT A FEW BLOCKS WHEN I HEARD THIS LOUD GRINDING TYPE NOISE. AT THAT MOMENT, I WAS AT A STOP SIGN GETTING READY TO MAKE A RIGHT TURN. THIS WAS UNUSUAL CONSIDERING I HAD BEEN DRIVING MY VAN ALL DAY. I HADN'T HEARD ANY NOISES PRIOR TO THAT. I PUT MY VEHICLE IN PARK AND I HEARD SOME MORE GRINDING TYPE NOISES. EVERY TIME I CHANGED GEARS, I WOULD HEAR GRINDING. I PUT MY VAN BACK IN DRIVE AND TRIED TO ACCELERATE BUT MY VAN WOULD NOT MOVE. I PUT IT IN REVERSE IN AN ATTEMPT TO DRIVE IT BACKWARDS TO GET IT TO THE CURB AND IT WOULD NOT MOVE IN REVERSE. I PUT MY VAN IN PARK AND TOOK MY FOOT OFF THE BRAKE AND MY VAN STARTED TO ROLL BACKWARDS. I HAD TO QUICKLY REACH FOR THE EMERGENCY BRAKE TO KEEP IT FROM MOVING. MY VAN WAS ON A SLIGHT HILL AND WITH THE HELP OF MY UNCLE AND HUSBAND, WE WERE ABLE TO COAST IT HOME. WHEN WE FINALLY MADE IT TO OUR DRIVEWAY, IT STILL ROLLED BACKWARD ON A FLAT SURFACE. ABOUT 2 MONTHS I TOOK MY VAN TO A COLEMAN TAYLOR TRANSMISSION AUTO REPAIR SHOP FOR A DIAGNOSTIC AND THEY TOLD ME THAT MY TRANSMISSION WAS FINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291123November 5, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHEN ATTEMPTING TO DRIVE, HE COLD NOT SHIFT THE VEHICLE INTO ANY OF THE GEARS. PRIOR TO THE FAILURE HE HEARD A VERY PECULIAR NOISE. THE DEALER WAS NOTIFIED, BUT BECAUSE THE WARRANTY EXPIRED HE WAS NOT PROVIDED WITH ANY ASSISTANCE. THE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290812November 3, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
APRIL 2009, THE 2004 FORD FREESTAR VAN WAS PARKED IN OUR DRIVEWAY. IT HAD BEEN OUTSIDE FOR A WHILE, NOT BEING DRIVEN, AND IT HAD BEEN WET OUTSIDE. MY HUSBAND NEEDED TO MOVE THE CARS AROUND AND WENT TO MOVE THE VAN. IT WOULD NOT CATCH. HE CONTINUED TO CRANK IT AND THE ENGINE WOULD CATCH BUT IMMEDIATELY BOG AND DIE OUT. THIS CONTINUE SO LONG, I WAS SURPRISED THE BATTERY DIDN'T DIE OUT. WHEN THE ENGINE DID CATCH, THE IDLE WOULD REV WAY HIGH UP AND WOULD NOT GO DOWN UNTIL IT WOULD JUST PLUNGE AND THE ENGINE WOULD DIE. WHILE IT WAS ARCHING, HE ATTEMPTED TO PUT THE VAN IN GEAR BUT IT WOULD NOT REVERSE OR GO FORWARD. THE DEALER WAS CALLED AND A TOW TRUCK CAME THAT SATURDAY. WHEN IT WAS LOOKED AT ON MONDAY, THE VAN STARTED RIGHT UP, APPARENTLY PUT ON THE COMPUTER AND THE DIAGNOSIS WAS "IT'S A NON-ISSUE." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290817November 3, 2009
ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION
AFTER A DAY OF FAMILY FESTIVITIES, 2 1/2 HOURS AWAY FROM HOME, I PACKED MY HUSBAND, TWO DAUGHTERS, SON-IN-LAW , GRANDDAUGHTER AND MYSELF INTO MY 2004 FORD FREESTAR VAN. I WAS DRIVING DOWN A VERY RURAL TWO LANE ROAD, IN TOTAL DARKNESS WHEN IT STARTED. I WAS LEAVING A VERY VERY SMALL TOWN AND ACCELERATED FROM 30 TO 55. EVERYTHING WAS FINE UNTIL I REACHED 62 MPH. THE VAN SEEMED TO MISFIRE AND LUNGED. EVERYONE ASKED WAS IT WAS. I HAD LET OFF THE GAS A BIT AND TRIED NOT TO GO OVER 60. AS WE CONTINUED, THE VAN LUNGED AGAIN, BUT NOW I WAS ONLY GOING 55, AND THEN AGAIN AND AGAIN, GOING SLOWER AND SLOWER. MY HUSBAND ASSUMED I HAD A PROBLEM WITH THE GASOLINE AND TOLD ME TO BLOW IT OUT BUT I TOLD HIM WHEN I PUSHED ON THE GAS, THERE WAS NO RESPONSE. THE CHECK ENGINE LIGHT WENT ON AND THEN IT GOT BAD. I COULD SEE HEADLIGHTS COMING UP IN MY REAR VIEW MIRROR. I THOUGHT ABOUT PULLING OFF TO THE SIDE, BUT AS THE VAN STARTED TO LOOSE POWER, I REALIZED THAT THERE WAS NO SHOULDER AND THAT THERE WAS A RAVINE. I WAS PUMPING THE GAS PEDAL AND THE VAN WOULD INTERMITTENTLY RESPOND BY LUNGING FORWARD AND THEN PAUSING, JUST LIKE A BUCKING BRONCO. THE MOVEMENT WAS SO THRUSTING IT WOKE UP MY GRANDDAUGHTER FROM A SOUND SLEEP. I MANAGED TO PUT MY FLASHERS ON BUT I COULDN'T GET OFF THE ROAD. I REALIZED THAT I NEEDED TO MAKE IT TO THE NEXT TOWN, AS BEING STRANDED IN THAT AREA WOULD BE VERY DANGEROUS FOR ANYONE GETTING OUT OF THE VEHICLE OR ANYONE BEING LEFT BEHIND IN THE VEHICLE. I AM AMAZED THAT NO ONE GOT KILLED BECAUSE THE VAN WOULD TOTALLY LOOSE POWER AND SHUT OFF. I WAS DROPPING TO NEUTRAL TO RESTART IT, ONLY TO HAVE THE SAME THING HAPPEN AGAIN, PUMPING THE GAS, MAKING IT A LITTLE WAY AND THEN THE ENGINE LOSING POWER. THIS HAPPENED FOUR OR FIVE TIMES UNTIL I MADE IT INTO THE NEXT TOWN, WHERE I DROVE DOWN HILL WITH NO ENGINE, STEERING OR BRAKES, AND COASTED INTO A GAS STATION. IT WOULD NOT GO INTO REVERSE AND WAS LEFT 2 HOURS FROM HOME, AWAITING ARRANGEMENTS TO PICKED UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290550November 2, 2009
FUEL SYSTEM, GASOLINE
I STARTED HAVING PROBLEMS FUELING MY 2004 FREESTAR AFTER I BEGAN DRIVING ON GRAVEL ROADS HERE IN CENTRAL MISSOURI. THE TANK VENT KEPT GETTING CLOGGED UP AND WHEN I TRIED TO FILL FUEL TANK, PRESSURE WOULD BUILD IN TANK CAUSING FUEL TO COME SPRAYING OUT OF FILL SPOUT. I HAD GAS SPRAYED ON HANDS AND CLOTHING REPEATEDLY. I FINALLY HAD A MECHANIC REROUTE FUEL VENT LINE TO AIR INTAKE IN MOTOR COMPARTMENT. NOW I NO LONGER HAVE TROUBLE. IT COST ME ABOUT $ 250 TO HAVE THIS DONE. I BELIEVE THE PROBLEM IS A FLAW IN DESIGN. MY MECHANICS INLAWS HAVE THE EXACT MODEL AS MINE AND HAVE SAME PROBLEMS. PLEASE ADVISE ABOUT REIMBURSEMENT FOR REPAIR. THANKS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290516November 1, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
MY TRANSMISSION FAILED ON THE 2004 FORD FREESTAR MINIVAN AT ONLY 81,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290518November 1, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2005 FORD FREESTAR 52,000 MILES, SUDDEN LOSS OF TRANSMISSION POWER AFTER STOP AT INTERSECTION KIDS IN THIS SO CALLED FAMILY VAN WITH HUNDREDS OF COMPLAINTS. LEAVING PARENTS W/ KIDS STRANDED IN NEAR ACCIDENTS, WHAT ARE YOU WAITING FOR??? A DEATH SO YOU CAN INITIATE RECALL????, FORD NEEDS TO BE HELD ACCOUNTABLE FOR THESE LEMON VEHICLES PEOPLE HAVE PURCHASED W/ THEIR HARD EARNED CASH! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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