Ford Focus Complaints

22,326 consumer complaints on file.

#10056970February 10, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, ELECTRICAL SYSTEM:IGNITION, STRUCTURE:BODY:DOOR
OTHER THAN THE RECALLS AND THE BRAKES SQUEAKING CONSTANTLY, EVERYTHING WAS FINE WITH MY 2000 FOCUS UP UNTIL 1 MONTH AFTER THE WARRANTY EXPIRED. ALMOST ONE MONTH TO THE DAY, THE INSTRUMENT CLUSTER STOPPED WORKING. FORD WOULD REPLACE IT AT A COST OF AT LEAST $500, SO I REPLACED IT MYSELF BY ORDERING A PART ON LINE FOR A TOTAL OF $45. A COUPLE OF MONTHS LATER, THE IGNITION CYLINDER WOULD NOT ALLOW THE KEY TO FIT ALL THE WAY IN AND AS A RESULT THE CAR WAS NOT ABLE TO START, RESULTING IN A COST OF AROUND $300 TO REPLACE. I AM BEGINNING TO SEE THE STALLING PROBLEM FROM THE FAULTY FUEL PUMP. NOW MY AUTOMATIC DOOR LOCKS AND TRUNK RELEASE JUST STOPPED WORKING AND THE CAR IS MAKING A VERY ODD GRINDING NOISE WHEN YOU TURN. IT WOULD BE ONE THING IF I WAS THE ONLY ONE WITH THESE PROBLEMS, BUT THE FACTS ARE OUT THERE AND MANY, MANY, MANY PEOPLE ARE ALL HAVING THE EXACT SAME PROBLEMS! I HAVE WRITTEN TO FORD MAIN OFFICES AND MY LOCAL FORD DEALERSHIP SERVERAL TIMES ON THESE MATTERS AND I HAVE NEVER HEARD ANYTHING BACK. I HONESTLY AM NEVER BUYING A FORD VEHICLE AGAIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056971February 10, 2004
ENGINE AND ENGINE COOLING:ENGINE
2003 FORD FOCUS ZX3 PZEV ENGINE STALLS INTERMITTENTLY WITHOUT WARNING WHILE DRIVING. ALL THE INSTRUMENTS ON THE DASH (SPEEDOMETER, ODOMETER, TACHOMETER, OIL PRESSURE, ETC.) BECOME INOPERATIVE. MUST BRING THE CAR TO A STOP, PUT IT IN PARK, AND TURN THE KEY TO THE OFF POSITION BEFORE CAR CAN BE RESTARTED. PROBLEM BEGAN WITH LESS THAN 500 MILES ON THE CAR. IN THE THREE MONTHS I'VE OWNED THE CAR IT HAS STALLED AT LEAST 20 TIMES. HAVE HAD IT TO TWO DIFFERENT FORD SERVICE CENTERS A COMBINED TOTAL OF FIVE TIMES AND NO ONE HAS BEEN ABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE CAR IS STILL AT THE DEALERSHIP WHILE THEY WAIT FOR A SPECIAL FORD TECHNICIAN TO COME AND TRY AND DETERMINE WHAT IS WRONG. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053717February 10, 2004
AIR BAGS:FRONTAL
WHILE TRAVELING AT 25 MPH VEHICLE WAS INVOLVED IN A COLLISION. THE DRIVER'S AIR BAG DIDN'T DEPLOY. *AK THE VEHICLE WAS DECLARED DEMOLISHED BY THE INSURANCE ADJUSTER. *NM
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10057708February 9, 2004
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
UPON INSPECTION OF THE FUEL INJECTION BY THE DEALERSHIP CONSUMER WAS INFORMED THAT THE PART DIDN'T NEED REPLACEMENT, BUT IF ANY OF THE SYMPTOMS OCCURRED AGAIN, TO BRING THE VEHICLE IN IMMEDIATELY AND THE PART WILL BE REPLACED. CURRENTLY, THE SYMPTOMS REAPPEARED, BUT DEALERSHIP WAS NOT ABLE TO PERFORM RECALL REPAIRS BECAUSE THE PART WAS NOT AVAILABLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057719February 9, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
AFTER PARKING CONSUMER RETURNED AND ATTEMPTED TO START THE VEHICLE, BUT IT DID NOT START. CONSUMER SMELLED FUEL ODORS INSIDE THE VEHICLE. CONSUMER LEFT THE VEHICLE TO DISCOVER A POOL OF GAS UNDER THE VEHICLE. DEALER EXAMINED THE VEHICLE, AND DETERMINED THAT THE FUEL LINE DETACHED FROM THE FUEL TANK. *AK CONNECTION OF FUEL LINE TO THE FUEL TANK AND FUEL LINE CLIP WAS REPAIRED BY SERVICE DEALERSHIP. VEHICLE WAS ALSO TESTED BY DEALER. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057734February 9, 2004
ENGINE AND ENGINE COOLING
CONSUMER RECEIVED A RECALL NOTICE FOR STALLING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056847February 9, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
I RECEIVED A NOTICE OF A RECALL ON MY 2000 FORD FOCUS CONCERNING THE DEFECTIVE FUEL PUMP DESIGN. THE NOTICE RECOMMENDED WAITING UNTIL THE NEW DESIGN WAS AVAILABLE IN JANUARY 2004 BEFORE TAKING THE VEHICLE TO THE DEALER.THE VEHICLE WAS NOT SHOWING ANY SYMPTOMS AT THIS POINT BUT DID SO SHORTLY AFTERWARD.SHORTLY BEFORE GETTING A SCHEDULE TO TAKE IT IN,THE CHECK ENGINE LIGHT CAME ON AND STAYED ON. THE DEALER REPLACED THE RECALL FUEL PUMP SYSTEM BUT FOUND THE ENGINE LIGHT WAS ON BECAUSE OF A STICKING EXHAUST VALVE ON ONE SIDE OF THE ENGINE WHICH WOULD HAVE TO BE REPLACED AT A COST OF $1900.THIS WAS IN ADDITION TO A $100 DIAGNOSTIC FEE.THE CONDITION WAS DESCRIBED AS NOT LIKELY TO CAUSE STALLING OR FURTHUR DAMAGE IF THE VEHICLE WAS DRIVEN. I TOOK THE CAR TO THE DEALER WHERE THE CAR WAS PURCHASED. PRIOR TO ARRIVING AT THE 2ND DEALER'S SHOP THE CHECK ENGINE LIGHT WAS NO LONGER ON.THE DIAGNOSIS WAS SIMILAR AND THE COST WAS PUT AT $2100 PLUS AN $85 DIAGNOSTIC FEE.AFTER REQUESTING AN EXPLANATION OF WHY THIS DAMAGE WOULD OCCUR ON A CAR WITH JUST 28K MILES AND ONLY AFTER THE FUEL PUMP SYMPTOMS STARTED,THE REPAIR COST WAS REDUCED TO $600. BECAUSE THE CAR WAS PURCHASED A LITTLE OVER 3 YEARS AGO THE 36,000 MILES ENGINE WARRANTY DID NOT APPLY.THE CAR WAS RUNNING FINE AND APPEARED TO HAVE NO PROBLEMS UNTIL THE FUEL PUMP MALFUNCTIONED AS FORD EXPECTED. I AM CERTAIN THIS CAUSED THE ENGINE DAMAGE. I WILL ALSO FILE A COMPLAINT WITH FORD .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056875February 9, 2004
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
FORD FOCUS ZX3 2000, KEY WILL NOT GO INTO IGNITION MORE THAN 1 - 2 INCHES AND WILL NOT TURN. STEERING WHEEL IS LOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056885February 9, 2004
ELECTRICAL SYSTEM:IGNITION
I WAS UNABLE TO INSERT THE KEY INTO THE IGNITION AND THEREFORE UNABLE TO START THE VEHICLE. NEITHER OF THE TWO KEY I HAD WOULD WORK. ACCORDING TO MY LIMITED WEB RESEARCH, THIS IS NOT AN UNCOMMON OCCURRENCE FOR FORD FOCUS OWNERS. UNFORTUNATELY, NO RECALL CURRENTLY ADDRESSES THIS EXCEPTIONALLY INCONVENIENT $400-$500 REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056760February 8, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
I HAVE A FORD FOCUS SE 2001 AND THERE IS A DESIGN FLAW IN THE FRONT BRAKE PADS. THE PADS ARE NOT SUFFICIENT ENOUGH TO SUPPORT THE WEIGHT OF THIS VEHICLE, THEREFORE THE BRAKES ARE WEARING AT A RAPID RATE IN 8 TO 10,000 MILES. I HAD AN ACCIDENT IN JULY OF 2003 BECAUSE THE BRAKES WORE ALMOST GONE AND I COULD NOT STOP IN TIME AND HIT A VEHICLE IN FRONT OF ME. THE BRAKES ON THE FOCUS NEED TO BE INVESTIGATED AND I AM SURE I AM NOT THE ONLY OWNER WHO IS HAVING PROBLEMS. SO FAR FORD HAS REPLACED MY BRAKES TWICE AND MY CAR HAS 33,000 MILES. NOW THEY ARE LYING TO ME AND TELLING ME MY BRAKES ARE FINE AND I KNOW THAT THEY NEED TO BE REPLACED, BUT THEY WON'T DO IT AGAIN UNDER WARRANTY. I HAVE SERVICE RECORDS TO PROVE THAT THE BRAKES HAVE BEEN A PROBLEM SINCE I BOUGHT THE CAR. PLEASE INVESTIGATE THIS PROBLEM THESE SHOULD BE RECALLED AND FORD NEEDS TO DESIGN A BRAKE PAD TO SUPPORT THE WEIGHT OF THIS VEHICLE. THIS IS A SERIOUS ISSUE AND I COULD NOT PROVE MY ACCIDENT WAS A RESULT OF THESE FAULTY BRAKES.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10056769February 8, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH FAILED. KEY WOULD ONLY ADVANCE HALFWAY. FINALLY ABLE TO INSERT KEY, BUT COULD NOT TURN TO UNLOCK STEERING COLUMN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057662February 6, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING 20-25 MPH CONSUMER HEARD A LOUD NOISE COMING FROM THE ENGINE. VEHICLE WAS TAKEN TO THE DEALER, AND MECHANIC DETERMINED IT WAS AN ENGINE PROBLEM. BUT, THERE WAS NO RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057565February 5, 2004
FUEL SYSTEM, GASOLINE
THE DEALER CHARGED THE CONSUMER $80.00 FOR A DIAGNOSTIC TEST BEFORE THEY WOULD PERFORM THE RECALL. RECALL 03V482000 RELATED TO FUEL FILTER CONTAMINATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056587February 5, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE KEY WOULD NOT TURN AFTER PULLING IT OUT OF IGNITION. IT WAS BELOW ZERO THAT DAY. IT WAS NIGHT TIME AND I WAS STRANDED SEVERAL MILES FROM MY HOME. I CALLED HOME TO HAVE THE SPARE SENT ALONG WITH A RIDE AND THE SPARE WOULD NOT WORK EITHER. I HAD TO LEAVE MY CAR WHERE IT WAS FOR 2 DAYS UNTIL I COULD PAY A LOCKSMITH TO PUT IN A NEW IGNITION SWITCH (KEYED AND INSTALLED). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057590February 5, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE OWNER COULD NOT UNLOCK THE FRONT PASSENGER SIDE OR REAR DRIVER SIDE DOORS FROM THE INSIDE OR OUTSIDE OF THE VEHICLE. THE DEALER WAS NOTIFIED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056598February 5, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
MY WIFE OWNS A 2001 FORD FOCUS ZX3 WITH ANTI-LOCK BRAKES. IT NOW HAS ALMOST 29,000 MILES AND THE FRONT BRAKES ARE STILL SQUEAKING AND GRINDING ALMOST WITH EVERY USE. IT HAS BEEN TO 2 DIFFERENT DEALERS SINCE IT WAS PURCHASED IN JULY 2001. THEY HAVE MADE 4 REPAIR ATTEMPTS UNDER WARRANTY, BUT THE BRAKES STILL MAKE A LOT OF NOISE AND BRAKE DUST. THE PADS AND ROTORS HAVE BEEN REPLACED AND VARIOUS OTHER BRAKE PARTS ALSO. THE SERVICE MANAGER (RICHARD) AT ADAMS FORD IN BELTON, MO INFORMED ME TODAY THEY WOULD DO NO MORE TO FIX THE PROBLEM. HE LAUGHED AND SAID FEEL LUCKY YOU DON'T OWN A MERCEDES BECAUSE THEIR BRAKES SOUNDED LIKE A DUMP TRUCK STOPPING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056603February 5, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH FAILURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056604February 5, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
FRONT BRAKE AND ROTOR REPLACEMENT AT 25,000 MILE SERVICE, NO WARRANTY COVERAGE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057604February 5, 2004
ENGINE AND ENGINE COOLING
INTERMITTENTLY AT ANY SPEED, THE VEHICLE WILL SHIFT OUT OF DRIVE AND INTO NEUTRAL THEN BACK INTO DRIVE. THE VEHICLE HAS BEEN TO THE DEALER SEVEN TIMES FOR THIS PROBLEM. THE DEALER WILL NOT DO ANYTHING BECAUSE THEY CAN NOT DUPLICATE THE PROBLEM. THE MANUFACTURER IS AWARE OF THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056634February 5, 2004
ELECTRICAL SYSTEM:WIRING, POWER TRAIN:AUTOMATIC TRANSMISSION, LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
WENT TO START CAR AND IT WOULD NOT START. WHEN I TURNED THE RADIO ON THE WINDSHIELD WIPERS WOULD COME ON, WHEN I TURNED THE WIPERS ON THE HEADLIGHTS WOULD GO OFF. FORD DEALER TRIED TO SAY THAT THE CAUSE WAS RELATED TO A REMOTE STARTER THAT HAD BEEN INSTALLED. TOOK IT TO ANOTHER DEALER AND IT WAS FOUND TO BE A PROBLEM WITH THE WIRING. ALSO HAVING TRANSMISSION PROBLEMS AND PROBLEMS WITH THE LOCK ON THE TRUNK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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