Ford Focus Complaints (2014)

2,661 consumer complaints on file.

#10948445January 30, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, THE ELECTRIC POWER FAILED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TOWED TO THE DEALER, BUT A FAILURE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE DEALER REPLACED THE BATTERY AND AN ELECTRICAL PART FROM THE TRANSMISSION, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947752January 26, 2017
STEERING
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING APPROXIMATELY 45 MPH, THE POWER STEERING SUDDENLY FAILED AND CAUSED THE STEERING WHEEL TO BECOME EXTREMELY DIFFICULT TO TURN. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V514000(STEERING). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947516January 25, 2017
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, THE GEAR SHIFTER WAS JERKING WHEN ATTEMPTING TO SHIFT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCH TRANSMISSION CONTROL MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED NUMEROUS TIME. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,908.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946879January 21, 2017
POWER TRAIN
I PURCHASED A 2014 FORD FOCUS WITH A SALVAGE TITLE. I NOTICED THE TRANSMISSION WAS SLIPPING WHEN ACCELERATING. I WAS TOLD THAT THERE WAS A RECALL FROM FORD ABOUT THIS ISSUE SO I TOOK THE VEHICLE TO MATHEWS FORD DEALERSHIP IN SANDUSKY, OH. THEY SAID THAT IN FACT THERE WAS A RECALL. THEY TEST DROVE IT AND SAID THEY WOULD ORDER THE PARTS FOR REPAIR AT NO COST TO US. WE RECEIVED A CALL FROM MATHEWS FORD ON 1-9-17 SAYING FORD WOULD NOT COVER IT BECAUSE IT BEING A SALVAGED TITLE. THERE ARE A COUPLE OF CONCERNS WE HAVE WITH THIS. FIRST, FORD ADMITTED THIS WAS A RECALLED VEHICLE. SELLING AND BUYING A SALVAGED VEHICLE IS NOT ILLEGAL. AND NOW I HAVE THE EXPENSE OF FIXING A PROBLEM FORD HAS HAD WITH THESE CARS SINCE 2012.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946301January 19, 2017
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ..UPDATED 06/21/17 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946560January 19, 2017
POWER TRAIN
I BOUGHT THE CAR IN FEB 27 2015. THE CAR WOULD SHUTTER CLIMBING HILLS AND ON TAKE OFF. WE TOOK IT TO THE SERVICE DEPT. AND WE WERE TOLD THERE WAS NOTHING WRONG 2 TIMES. FINALLY ON 09/2015 THEY DID A SOFTWARE UPDATE AND WAS TOLD IT WAS FIXED. THE PROBLEM STARTED UP AGAIN TOOK IT BACK IN 11/15 AND THEY REPLACED THE CLUTCH ASSEMBLY. THE PROBLEM CAME BACK AGAIN 5/2016 THEY DID ANOTHER SOFTWARE UPDATE. THE PROBLEM PERSISTED SO THEY INSTALLED UPDATED CLUTCHES AND SOFTWARE UPDATE.THE PROBLEM CAME BACK AGAIN ON 12/2016 WHEEL SPEED SENSOR FAILED , THEY REPLACED THE SENSOR AND ONCE AGAIN WAS TOLD THE PROBLEM WAS FIXED. IT IS NOW 01/2016 AND ONCE AGAIN THE PROBLEM IS BACK. TOOK IT TO THE SERVICE DEPARTMENT AGAIN .THE SERVICE TECH THAT TEST DROVE THE CAR WITH ME TOLD ME YEP IT IS SHUTTERING AGAIN AND TOLD ME TO STOP ON THE SIDE OF THE ROAD AND COME TO A COMPLETE STOP THEN PRESS THE GAS PEDAL TO THE FLOOR UNTIL IT HITS 4TH GEAR THEN LET UP AND REPEAT IT ONE MORE TIME AND THAT WOULD CLEAN THE DUST OFF THE CLUTCHES. SO ONE AGAIN I HAVE AN APPOINTMENT TO HAVE THIS TRANSMISSION SERVICED AGAIN. WE HAVE CONTACTED FORD NUMEROUS TIMES AND THE FIRST TIME THEY WERE MORE THAN WILLING TO TRY TO FIX THE PROBLEM . NOW WHEN WE CONTACT THEM WE ARE TREATED LIKE WE ARE MAKING THIS UP.WE CALLED THEM A WEEK AGO AND A WOMAN BY THE NAME OF [XXX] AT [XXX] EXT [XXX] WAS SUPPOSED TO CONTACT ME WITHIN 24 HOURS. I STILL HAVE NOT TALKED TO HER AND I CALLED NUMEROUS TIMES AD LEFT MESSAGES. INSTEAD SOMEONE ELSE CONTACTED US AND PROCEEDED TO TELL US THE SHUTTERING WAS NORMAL. WHEN I TOLD THEM THIS WAS NOT NORMAL AND HAS ALMOST CAUSED AT LEAST 2 ACCIDENTS AND I WAS READY TO GET A LAWYER I WAS TOLD IF I GOT A LAWYER MY CASE WOULD BE CLOSED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946273January 18, 2017
STRUCTURE:BODY:TRUNK LID
I BROUGHT THE VEHICLE IN JANUARY. IN MARCH, THE TRUNK POPPED OPEN WHILE I WAS DRIVING. IT HAS CONTINUED TO DO SO SINCE. I HAVE TAKEN THE VEHICLE TO THE DEALER AT 5 TIMES. THEY HAVE DONE 3 REPAIRS BUT THE ISSUE CONTINUES. IT SEEMS TO HAPPEN AT SPEEDS HIGHER THAN 35 MPH WHEN DRIVING FOR MORE THAN 35 MINUTES. I JUST PICKED THE VEHICLE UP FROM THE DEALER ON 1/17/17. ON 1/18/17, THE DASHBOARD INDICTED THE FRONT PASSENGER DOOR WAS OPEN WHILE I WAS DRIVING. ALL OF THESE OCCURRENCES WHILE I WAS DRIVING ON A HIGHWAY OR BACKROADS WITH LITTLE TO NO STOPPING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945786January 17, 2017
AIR BAGS, ELECTRICAL SYSTEM, POWER TRAIN
MY TRANSMISSION WILL SLIP OUT OF GEARS LOSE POWER WHILE ACCELERATING AND STOPS COMPLETELY WHEN THAT HAPPENS DEALERSHIP REPLACES TCM TWICE AND CLUTCH ONCE BUT THE JERKING GEARS SLIPPING OUT AND SUDDEN LOSS OF POWER HAS NEVER BEEN RESOLVED ALSO MY A/C LINES HAVE HAD HOLES RUBBED INTO THEM FROM SERPENTINE BELT ANOTHER PROBLEM IS ELECTRICAL THE SYNC AND RADIO STOPPED WORKING AT 30000 MILES WAS FIXED UNDER WARRENTY AND STOPPED WORKING AGAIN AT 70000 MILES TOLD NOT UNDER WARRENTY ANY MORE IT IS VERY DANGEROUS BECAUSE OUT OF NOWHERE THE SPEAKERS WILL CRACK AT FULL VOLUME STARTLING DRIVER. ANOTHER PROBLEM AT 40000 MILES A CAR PULLES INTO MY PATH CAUSING ME TO SLAM INTO THE SIDE OF THERE CAR AT 45 MPH WITH NO TIME TO STOP MY AIRBAGS DID NOT DEPLOY CAUSING ME TO SMASH FACE OF WINDSHIELD AND SEAT BELT WAS FASTENED TOLD DEALERSHIP ABOUT THIS THEY SAID THE CAR HAS A SMART AIRBAG THAT CALCULATES THE RATE OF DECELERATION OF WHEN TO DEPLOY AIRBAGS NOT SURE HOW 45 MPH TO 0MPH IS NOT ENOUGH DECELERATION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10945813January 17, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE VEHICLE WAS REPAIRED PER A RECALL FOR THE TRANSMISSION AND THE COMPUTER WAS REPROGRAMMED. THE VEHICLE RECEIVED ANOTHER RECALL REPAIR REGARDING THE TRANSMISSION; HOWEVER, THE CONTACT WAS UNABLE TO REMEMBER THE RECALL REPAIR. THE CONTACT STATED THAT THE TRANSMISSION FAILED TO SHIFT PROPERLY WITHOUT DEPRESSING THE ACCELERATOR PEDAL WITH IMMENSE FORCE. THE CONTACT TOOK THE VEHICLE TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER DID NOT INDICATE A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945488January 16, 2017
POWER TRAIN
WHEN PRESSING GAS FROM A STOP THE CAR SHUTTERS CAUSING A STALLING THEN JERKING MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945503January 16, 2017
STEERING
AFTER DRIVING ABOUT 10 MINUTES, I THOUGHT I HEARD A GRINDING NOISE AFTER STOPPING AT A STOPLIGHT ON A MAJOR FOUR LANE ROAD IN RUSH HOUR TRAFFIC. WHEN I STARTED TURNING LEFT ONTO A WINDY TWO LANE HIGHWAY, I INITIALLY DIDN'T HEAR A GRINDING NOISE, AND THEN DISTINCTLY HEARD IT AS I COMPLETED THE TURN. THE STEERING WHEEL BECAME VERY LOOSE, THEN SUDDENLY EXTREMELY TIGHT AND VERY DIFFICULT TO TURN LEFT OR RIGHT ON THE ROAD PLACING ME IN A LIFE THREATENING SITUATION. I IMMEDIATELY ATTEMPTED TO CALL THE DEALERSHIP BY MY HOUSE AND WAS UNABLE TO REACH THEM. AFTER CALLING THE FORD DEALERSHIP WHO LAST SERVICED MY VEHICLE, I WAS ADVISED TO BRING THE CAR IN IMMEDIATELY AND BE EXTREMELY CAREFUL WHILE DRIVING. HE STATED THERE MAY BE AN EXTENDED WARRANTY COVERING REPAIR. I DROVE THE CAR TO THE DEALERSHIP BY MY HOUSE WHO INFORMED ME OF THE DOOR LATCH RECALL AS WELL. AFTER BEING TOLD THE NEXT DAY THE POWER STEERING RACK/GEARBOX WAS DEFECTIVE AND IT WOULD BE $1800 TO REPAIR, I CALLED FORD CUSTOMER SERVICE WHO WAS OF NO SERVICE. I RECEIVED A CALL FROM A FORD REGIONAL MANAGER OFFERING FOR ME TO PAY A PORTION OF THE COST. I DECLINED AND REQUESTED SPEAKING WITH THEIR SUPERVISOR BASED ON THIS BEING A PROBLEM FORD IS AWARE OF AND HAS YET TO RECONCILE. FURTHERMORE, FORD PLACED RESPONSIBILITY ON THE DEALERSHIP TO MAKE AN OFFER FOR REPAIR WHEN THIS IS A MANUFACTURER ISSUE. THE DEALERSHIP HAS BEEN THE ONLY REASONABLE AND UNDERSTANDING ENTITY TO DATE. I BOUGHT THIS CAR BRAND NEW TO GET ME TO AND FROM WORK, AND EVENTUALLY GIVE TO MY 17 DAUGHTER. I'M ACTIVE DUTY MILITARY AND APPALLED FORD HAS THE AUDACITY TO NOT REPAIR A LIFE THREATENING ISSUE. ALTHOUGH I HAVE THE STRENGTH TO STEER THE VEHICLE ON A TWO LANE, WINDING ROAD, MY DAUGHTER WOULD NOT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945165January 13, 2017
POWER TRAIN
TRANSMISSION FAULT: AS I WAS DRIVING THE VEHICHLE BEGAN TO SWERVE AND SLOW DOWN. AS I TRIED TO MAINTAIN CONTROL I ATTEMPTED TO GIVE THE CAR GAS BUT IT WOULD NOT MOVE. LUCKILY I WAS ABLE TO HIT THE FLASHERS AND CARS BEHIND ME WENT AROUND. TRANSMISSION FAULT APPEARED IN THE INFO SCREEN. THE CAR WAS PURCHASED IN 2014 AND HAS ALWAYS HAD A STUTTER AND SHAKE DURING ACCELERATION AND DECELERATION. ALSO WHEN PUTTING IT IN GEAR A GRINDING SOUND IS HEARD. I HAVE TAKEN IT TO THE DEALERSHIP SEVERAL TIMES AND THEY SAY "OH IT JUST TAKES GETTING USED TO". THEY HAVE ALSO CLAIMED TO "RESET" IT. WITH THE CAR STOPPING AND SWERVING I WAS VERY FORTUNATE NOT TO BE IN A SEVER ACCIDENT. THIS HAPPENED RIGHT NEAR THE TURNPIKE AND LARGE SEMIS AND HEAVY TRAFFIC WERE AROUND. I WAS ABLE TO GET TO THE ROADSIDE AND CALL FOR HELP. FORD KNOWS THERE IS A PROBLEM. THEY HAVE EXTENDED THE WARRANTY ON TRANSMISSION UNTIL 100,000. BUT THIS PROBLEM IS DANGEROUS. IT NEEDS TO BE RECALLED ASAP. SEVERAL THOUSAND COMPLAINTS AND LAWSUITS HAVE BEEN FILED. (SEE ATTACHMENT)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944495January 12, 2017
STEERING
STEERING COMPLETELY FAILED TWICE, ONCE IN TRAFFIC. THIS POSED A SIGNIFICANT SAFETY RISK TO THE GENERAL PUBLIC AND THE VEHICLE. FAILURE CAUSED SIGNIFICANT CONTACT WITH CURB ON ROADSIDE. SPEED WAS APP. 35 MPH. OCCURRED ON HIGHWAY 100 IN MILWAUKEE COUNTY, WI. SECOND FAILURE HAPPENED SHORTLY AFTER FORD DEALER REPROGRAMED STEERING SYSTEM DUE TO INTERMITTENT STEERING FAILURES. DURING THIS INSTANCE STEERING FAILED WHEN CAR WAS STARTED (THIS HAPPENED JUST PRIOR TO THE MOST SIGNIFICANT ISSUE WHICH WAS THE STEERING FAILURE IN TRAFFIC). CAR WAS LESS THAN 1,000 MILES OUT OF WARRANTY THUS CAUSING SIGNIFICANT OUT OF POCKET REPAIRS COSTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938526December 29, 2016
TRACTION CONTROL SYSTEM, POWER TRAIN
TRACTION CONTROL IS A HAZARD, WHEN YOU NEED POWER TO THE WHEELS AND THE TRACTION CONTROL ENGAGES YOU HAVE ZERO POWER. WHILE GOING UP A SLIGHT INCLINE WITH SNOW ON THE SURFACE THE WHEELS SPUN BRIEFLY AND ENGAGED THE TRACTION CONTROL, LOST ALL POWER TO THE FRONT WHEELS AND HAD TO BACK DOWN. TALKING WITH THE DEALER THEY SAID IT IS NORMAL, NOT SAFE, BUT NORMAL. NOW, YOU CAN TURN THE TC OFF BUT REQUIRES MULTIPLE STEPS WITH PROGRAMMING SWITCH IN THE STEERING WHEEL, PLUS, EVERY TIME YOU TURN VEHICLE OFF IT RESETS TC TO ON. THERE NEEDS TO AN EASY ACCESS SWITCH TO TURN TC OFF WHILE DRIVING OR AT THE VERY LEAST, FORD NEEDS TO REPROGRAM THE VEHICLES SO WHEN YOU TURN TC OFF, IT STAYS OFF UNTIL YOU TURN BACK ON. LOOSING POWER IN TRAFFIC ON A HILL COULD BE VERY DANGEROUS AND AT THE BEST CAUSES YOU TO BACK DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937320December 24, 2016
POWER TRAIN
I BOUGHT THIS CAR USED IN DECEMBER 2015. IT HAS BEEN IN THE SHOP TWICE SINCE I BOUGHT IT . IT SHUDDERS WHEN TAKING OFF AND GOING UP A HILL. IT ALSO ROLLS BACKWARD BY ITSELF. IT IS DEFINITELY UNSAFE TO DRIVE. I BOUGHT ADDITIONAL WARRANTY WITH IT. I WAS JUST INFORMED WHEN I PICKED IT UP AFTER BEING REPAIRED THE LAST TIME THAT FORD FOCUS HAS A JUNK TRANSMISSION AND WILL GOT OUT AGAIN. I REALIZE THAT IT IS NOT COVERED UNDER THE LEMON LAW BECAUSE IT WAS PURCHASED USED BUT THE MAIN CONCERN IS THE SAFETY. IT ROLLED BACKWARDS ON A SLIGHT HILL EVEN THOUGH I HAD MY FOOT ON THE BRAKE. IT WAS A CITY STREET. LUCKILY, THE PERSON BEHIND ME WAS NOT TOO CLOSE AND THE I HAD STOPPED A LITTLE WAYS FROM THE PERSON IN FRONT OF ME, BECAUSE I HAD TO GAS IT TO GET IT TO QUIT ROLLING BACKWARDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937188December 23, 2016
POWER TRAIN
MY CAR WAS NOT FIXED. THE CAR CONTINUES TO HESITATES OR PUTTERS WHILE DRIVING. I WAS WONDERING IF THE GOVERNMENT COULD FILE A CLASS ACTION SUIT AGAINST FORD CONCERNING THIS PROBLEM. I TALKED TO A REPRESENTATIVE AT CORPORATE OFFICE AND THAT PERSON SEEMS TO NOT BE CONCERNED. HE TOLD ME THAT THE ONLY OPEN RECALL WAS CONCERNING THE DOOR LATCH. RECALLS WERE VIN SPECIFIC. HOW OUTRAGEOUS IS THAT. PLEASE HELP ME WITH THIS PROBLEM. I AM A FAITHFUL FORD PURCHASER. FORD SHOULD BE HELD ACCOUNTABLE FOR ITS PRODUCT. CAN AN RECALL BE REISSUED DUE TO LACK OF EFFECTIVENESS? THANK YOU FOR YOUR TIME AND RESPONSE. I DON'T KNOW WHEN THE PROBLEM FIRST STARTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937280December 23, 2016
POWER TRAIN, ENGINE
THE TRANSMISSION/ENGINE HESITATES/STALLS WHILE DRIVING. ROUGH ACCELARATION.THE FIRST TIME THIS HAPPENED I WAS DRIVING ON THE FREEWAY 65MPH AND NOTICE THE VEHICLE WAS DRIVING WEIRD WHEN TRYING TO ACCELERATE, WHEN I SLOWED DOWN THE CAR WOULD SHAKE WHEN TRYING TO GAIN SPEED AGAIN. I IMMEDIATELY GOT OFF OF THE FREEWAY PULLED INTO A PARKING LOT TO LOOK THE CAR OVER. TURNED OFF THE CAR TO CALL SOMEONE, TRIED TURNING THE CAR BACK ON WITHIN 5 MINUTES AND THE CAR HAD COMPLETELY LOCKED DOWN, HAD TO CALL A TOW TRUCK TO TOW TO DEALER CAR HAD 21,000 MILES ON IT. DEALER STATED THE ISSUE WOULD BE FIXED SOME TYPE OF UPDATE NEEDED DONE TO THE TRANSMISSION. THE UPDATE DID NOT FIX THE PROBLEM BUT THE DEALER STATES EVERYTHING IS WORKING PROPERLY. THE CAR STILL HESITATES ON ACCELERATION. I BOUGHT THE CAR FOR MY TEEN DRIVER BUT I AM AFRAID TO LET HIM DRIVE IT BECAUSE I DON'T KNOW HOW SAFE THE CAR IS. THERE IS A SERIOUS ISSUE WITH HOW THIS CAR OPERATES ON ACCELERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936644December 21, 2016
POWER TRAIN, SEAT BELTS, VISIBILITY/WIPER
I CONTACTED FORD LOCAL AND CORPORATE. FORD CORPORATE TOLD ME THAT RECALLS WERE VIN SPECIFIC. I TOLD THEM THAT WAS CONCERNING. I AM STILL HAVING PROBLEMS WITH MY PUTTERING CAR. I TOOK THE CAR IN FOR A RECALL PREVIOUSLY AND THE PROBLEM WAS NOT FIX. THE GENERAL MANAGER CALLED ME IN RESPONSE TO MY NOT BEING SATISFIED. HE LEFT A MESSAGE. I DID NOT RETURN HIS CALL. RECENTLY, I GOT ANOTHER RECALL CONCERNING DOOR LATCH. I SET UP AN APPOINTMENT FOR THAT RECALL. THE PREVIOUSLY RECALL WITH THE SWITCH WAS NOT FIXED PROPERLY. NOW MY CAR DEFROST SYSTEM IS NOT WORKING. SOMETIMES MY SEATBELT WON'T BUCKLE. WHY WANT FORD TAKE RESPONSIBILITY CONCERNING THEIR PRODUCTS. I AM AN AVID FORD BUYER. PLEASE DOCUMENT MY CONCERNS CONCERNING BY ENGINE STALLING, DEFROSTER AND SEATBELT. I NOTICED THAT THERE WERE 8 RECALLS FOR THE 2014 FORD FOCUS. I RELAYED THIS TO FORD. THEY TOLD ME THAT RECALL WERE VIN SPECIFIC. I HAVE CONTACTED YOU BEFORE CONCERNING A COMPLAINT. I AM SCHEDULE TO VISIT LOCAL FORD SERVICE DEPARTMENT FOR THE DOOR LATCH RECALL TOMORROW. THANK YOU FOR YOUR RESPONSE AND HELP. I REALLY DON'T REMEMBER THE DATES OF ALL THESE PROBLEMS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936507December 20, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE STARTING TO DRIVE THE VEHICLE, IT SHOOK VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,343.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936213December 19, 2016
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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