Ford Focus Complaints (2014)

2,661 consumer complaints on file.

#11624323November 9, 2024
STRUCTURE:BODY
At stop sigh,another vehicle coming down from a hill with a high speed hit and crush my car from behind.Two back passenger doors bent and the trunk hood bent as well.This is why i'm requesting a salvage title.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11623814November 6, 2024
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2014 Ford Focus. The contact stated that after refueling the vehicle, the vehicle sputtered and stalled. The vehicle was able to restart. Additionally, the contact stated that while driving at an undisclosed speed, the vehicle was running roughly. The check engine warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 19V515000(Fuel System, Gasoline), and the contact replaced the purge valve; however the failure recurred. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the local dealer and to the NHTSA hotline for assistance. The failure mileage was approximately 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623541November 4, 2024
POWER TRAIN:CLUTCH ASSEMBLY:LINKAGE:CLUTCH CABLE/ROD/ARM
The contact owns a 2014 Ford Focus. The contact stated that while his grandson was driving at various speeds and accelerating and decelerating, the vehicle hesitated and shuddered abnormally. The contact stated that the vehicle also lunged forward while braking. The vehicle was taken to the local dealer but was not diagnosed or repaired. The contact’s grandson was informed that the clutch needed to be replaced. The manufacturer was notified of the failure. The approximate failure mileage was 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623062November 1, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving approximately 10 MPH, the accelerator pedal was depressed, and the vehicle shuddered while shifting into 2nd gear. The contact stated that the failure was intermittent but had become a recurring failure. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the TCM and the transmission clutches needed to be replaced. The vehicle was not repaired. The contact had been advised by the dealer that there was a manufacturer recall for the TCM (14M02 - TCM Extended Warranty); however, the vehicle was no longer covered under warranty. The manufacturer was not informed of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622697October 30, 2024
POWER TRAIN, ENGINE
The contact owns a 2014 Ford Focus. The contact stated while driving at approximately 35 to 40 MPH, the vehicle started jerking abnormally. The contact stated that while at a traffic light, the vehicle revved up abnormally. The vehicle failed to go into gear. The check engine and another unknown warning light were illuminated. The vehicle was taken to an independent mechanic, who determined that the vehicle had experienced transmission failure. The mechanic informed the contact that the transmission needed to be rebuilt or replaced. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622407October 29, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving 45 MPH and ascending a slope, the transmission was struggling to shift into gears and downshifted abruptly. There was no warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed, and the dealer determined that the transmission control module(TCM) and the transmission clutches needed to be replaced. The dealer informed the contact that the TCM replacement would be covered under Ford Campaign Number: 14M02; however, the transmission clutches replacement was not covered under Ford Campaign Number: 19N08. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622015October 25, 2024
STEERING
Car failed to turn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621514October 23, 2024
ENGINE, POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving 40 MPH, the vehicle inadvertently lost motive power, after which the contact became aware that the transmission had shifted into neutral, and then shifted back into drive independently. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed failures with the shift forks and dual-clutch. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621196October 22, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while driving at various speeds, the transmission failed to upshift or downshift as intended. Additionally, the RPM was rising independently. The transmission warning light was illuminated. The vehicle was taken to a local independent mechanic where it was determined that the transmission needed to be replaced. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620360October 17, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving at 25 MPH, the message "Transmission Hot" was displayed. The contact stated that the failure recurred several times while driving. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620365October 17, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while reversing, the message "Transmission Hot" was displayed. The contact stated that the failure recurred occasionally while driving at various speeds. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure. The failure mileage was approximately 150,441.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619142October 10, 2024
STEERING
The contact's daughter owns a 2014 Ford Focus. The contact stated that while his daughter was driving at approximately 45 MPH, there was an abnormally loud sound coming from the vehicle. The contact stated that while turning the steering wheel, the steering became tight. The contact was unaware of any warning lights being illuminated. The vehicle was taken to an independent and the contact was informed about a recall. The contact stated that the failure was related to NHTSA Campaign Number: 14V514000 (STEERING). The vehicle was taken to the local dealer, who informed the contact there was no recall coverage on the VIN. The vehicle was diagnosed and determined that the steering gears needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618523October 7, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that upon starting the vehicle, there was shuddering in the transmission. The contact who is a mechanic, stated that the failure was due to the transmission module. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was driven for four miles, and the vehicle was aligned with the required specifications. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was approximately 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617344September 30, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, the accelerator was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the vehicle jerked abnormally. The contact drove the vehicle to a safe location and parked the vehicle. The contact turned the vehicle off and allowed the vehicle to sit for several minutes. The vehicle was restarted, and the vehicle was driven to a dealer where it was diagnosed with transmission failure. The contact was informed that the transfer case needed to be replaced. The vehicle was not repaired. The contact required second opinion. The vehicle was taken to an independent mechanic where it was diagnosed with transmission control module failure and transmission clutch failure. The contact was informed that the transmission control module and the transmission clutch needed to be replaced. The vehicle was not repaired. The contact was made aware of Customer Satisfaction Program: 19N08; however, the contact was informed that the program had expired. In addition, the contact was informed that the transmission control module repair was eligible for coverage under Technical Service Bulletin: 14N02. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616854September 27, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle unexpectedly downshifted with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission had failed and needed to be replaced. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616257September 24, 2024
FUEL/PROPULSION SYSTEM
-Canister Purge Valve malfunctioning. Vehicle is available for inspection upon request. -This is a potential safety risk, makes and models within the same year are showing recall. When checking the specific VIN, does not appear to be covered under current recall. -Failure Code P1450 -No -Check Engine Light
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614495September 13, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle shuddered while the transmission was in second gear. There was no warning light illuminated. The vehicle was taken to a transmission shop, where it was diagnosed with transmission clutch shudder. The mechanic replaced the transmission clutch assembly; however, the failure recurred. The vehicle was taken to the dealer on two occasions, and the transmission clutch assembly was replaced twice; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 63,478.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613827September 10, 2024
ENGINE, POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle hesitated and shuddered while accelerating and shifting gear. The check engine warning light was illuminated. The vehicle was taken to the dealer and the contact was informed that the transmission clutch had previously been replaced but had failed again. The transmission clutch was replaced. The vehicle was returned to the dealer where it was diagnosed that the transmission clutch needed to be replaced. The vehicle was taken to a transmission shop where it was diagnosed that the transmission clutch and actuators had failed. The vehicle had not been repaired. The contact learned of a Customer Satisfaction Program, NHTSA ID Number: 10072057 (Power Train). The contact called the dealer and was informed that the VIN was not included. The manufacturer was made aware of the failure and confirmed that the VIN was not included and that the clutch was not covered under warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613260September 7, 2024
UNKNOWN OR OTHER
I purchased a ford focus 2014 in 2018 and was told everything was OK with my car. Fast forward to 2024, my transmission is now slipping and making noise & shuddering when I drive. Ford refuses to fix my car because the extended warranty to fix the faulty transmission of the ford focus expired. I am now responsible to pay $4,000 if I want to replace it. I was not told that the car had any recalls when I purchased it. I don’t believe that I should be held responsible to fix it when the dual clutch transmission was a known problem with 2011-2017 ford focuses before I bought it. Please HELP to fix my issue. I feel as if I was scammed and no one can help me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612990September 6, 2024
STEERING
The contact owns a 2014 Ford Focus. The contact stated while driving at approximately 5 MPH and pulling up to the fuel pump at a gas station, the steering wheel was turned to the right, and the contact could not release the key from the ignition. The contact turned off the vehicle and waited a while before restarting the vehicle. The contact attempted to turn the vehicle and noticed that the vehicle had lost power steering functionality. There were no warning lights illuminated. The contact checked the diagnostic app for the vehicle and noticed it had stated that the power steering assist had failed. The dealer was contacted, and it was confirmed that the VIN was included in NHTSA Campaign Numbers: 18V735000 (Fuel System, Gasoline) and 20V331000 (Latches/Locks/Linkages) but not in any recall regarding the power steering. The vehicle had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not included in a steering recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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