Ford Focus Complaints (2014)

2,661 consumer complaints on file.

#11021755September 6, 2017
UNKNOWN OR OTHER
DOOR LATCH RECALL. BEEN TO THE JOHNSON FORD DEALERSHIP IN PITTSFIELD MASS A COUPLE OF TIMES NOW TO GET THE DOOR LATCHES FIX ON MY 2014 FORD FOCUS SE. THE DEALERSHIP ALWAYS SAIDS THE PARTS ARE BEING ORDERED AND WILL BE DELIVERED IN TWO WEEKS. TWO TIMES I'VE BEEN TOLD THIS AND THE PARTS NEVER COME IN. ONE TIME THEY TOLD ME THE LATCHES WOULD BE FIX THAT DAY AND HAD MY CAR AT THE DEALERSHIP FOR OVER EIGHT HOURS. WHEN I CALLED TO SEE WHAT WAS TAKING SO LONG THAT'S WHEN THEY TOLD THE LATCHES HAD TO BE ORDERED. THEN WHY TAKE AND KEEP MY CAR FOR EIGHT HOURS THEN. THEY ARE OBLIVIOUSLY JUST GIVING ME THE RUN AROUND AND I'M NOT SURE WHERE TO TURN OR WHAT TO DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021579September 5, 2017
ELECTRICAL SYSTEM, POWER TRAIN
MY CAR HAS HAD MULITPLE ISSUES IN THE PAST 2 YEARS WITH OVER 7 VISITS PERTAINING TO THE TRANSMISSION . FROM THE BEGINNING ITS HAD PROBLEMS WITH STUTTERING AND HESITATING ON ACCELERATION.I'M CURRENTLY WITHOUT MY CAR FOR THE 5TH TIME THIA YEAR DUE TO PROBLEMS WHICH HAVE BEEN TAKEN CAR OF BY WARRANTY BUT IS STILL COATING ME MONEY DUE TO RENTALS .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020742August 31, 2017
POWER TRAIN
THE VEHICLE WAS PURCHASED NEW AND THE PROBLEM WITH THE CLUTCH (WHICH HAS BEEN REPLACED TWICE) BEGIN TO OCCUR SHORTLY AFTER THE PURCHASE. WHILE DRIVING ON THE HIGHWAY OR ON MAIN ROADS WITH A STOP LIGHT THE CAR WOULD JERK WHEN I WOULD BEGIN TO EXCEL. THIS PROBLEM WAS NOTED EVERY TIME I TOOK MY CAR IN FOR AN OIL CHANGE. I WAS THEN NOTIFIED THAT THERE WAS A RECALL ON THE PART. THE PART WAS THEN REPLACED ONCE THE BACK ORDER SHIPMENT CAME IN. THE MODULE WAS EVENTUALLY UPDATED BECAUSE MY CONCERN WITH THE JERKING CONTINUED. IN JULY, MY CAR BEGAN TO HESITATE WHILE DRIVING AND THEN COMPLETELY CUT OFF WHILE IN REVERSE. THE CAR WAS THEN TOWED TO THE DEALERSHIP AND THE MODULE WAS REPLACED. TODAY AS I WRITE THIS NOTIFICATION THE PROBLEM WITH THE HESITATION WHILE THE CAR IS PLACED IN REVERSE HAS BEGUN AGAIN. I AM VERY UNHAPPY WITH THE CAR AND WAS TOLD THAT I WAS $10,000 UPSIDE DOWN ON THE CAR IF I TRADED IT IN. I DO NOT TRUST DRIVING THE CAR AND DAILY MY COMMUTE TO WORK IS OVER 65 MILES ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020918August 31, 2017
FUEL/PROPULSION SYSTEM, POWER TRAIN
WHILE DRIVING DOWN THE ROAD AT 30 MPH MY VEHICLE STALLED AND LOST COMPLETE POWER. I WAS NEARLY INVOLVED IN AN ACCIDENT, BUT FORTUNATELY THE ALERT DRIVERS AROUND ME WERE ABLE TO BRAKE IN TIME. A FRIENDLY SAMARITAN HELPED TO PUSH MY VEHICLE TO THE SIDE OF THE ROAD. THANKFULLY I WAS PHYSICALLY OKAY, BUT EMOTIONALLY NOT SO MUCH. I PURCHASED A BRAND NEW 2014 FORD FOCUS OFF OF THE LOT AND HAVE SINCE HAD NOTHING BUT ISSUES. I'M STILL PAYING ON THE VEHICLE TODAY AND NOW IT IS NOT IN USE UNLESS I CAN COME UP WITH 2,500.00 TO REPAIR THE ENTIRE FUEL SYSTEM. THIS SYSTEM SHOULD NOT HAVE FAILED AT ONLY 67,000 MILES. THERE IS AN ISSUED RECALL ON SIMILAR FORD VEHICLES MANUFACTURED FROM 2013-2015 WHICH IS THE SAME TIME FRAME IN WHICH MY VEHICLE WAS MANUFACTURED. AFTER REPEATED ATTEMPTS TO COME TO A RESOLUTION THROUGH FORD CUSTOMER SERVICE, THEY WON'T EVEN OFFER INFORMATION ON THE TYPE OF FUEL SYSTEM USED ON THE VEHICLES WITH THE RECALL BECAUSE THEY DON'T WANT TO BE LIABLE FOR THIS DEFECT. I'M OUT OF A VEHICLE AT 67,000 MILES AND HAVE NO CONSUMER PROTECTION. IT'S SCARY TO READ ABOUT THE 100'S OF PEOPLE WHO EXPERIENCED THE EXACT SAME FUEL SYSTEM MALFUNCTION AT SIMILAR MILEAGE. THIS IS A SERIOUS SAFETY ISSUE THAT FORD NEEDS TO ADDRESS IMMEDIATELY. IN ADDITION, SINCE I HAVE HAD THE VEHICLE THE TRANSMISSION HAS BEEN JERKY AND I CAN'T EVEN ACCELERATE ONTO A HIGHWAY. FORD HAD VEHEMENTLY DENIED THAT IT WAS ANYTHING WRONG WITH THE MANUFACTURER TRANSMISSION AND YET SINCE THEY HAVE ISSUED A RECALL ON THE TRANSMISSION, BUT NOW TELL ME I'M TOO FAR PAST MY WARRANTY(WHICH WAS ONLY 7,000 MILES AGO) I'M HEARTBROKEN BECAUSE I DON'T HAVE THE MONEY TO REPAIR THIS SORT OF SYSTEM, ESPECIALLY KNOWING IT IS A DEFECT ON THEIR PART.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11020937August 31, 2017
ENGINE
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SUDDENLY STALLED AND WAS UNABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO THE DEALER (LONGMONG FORD IN LONGMONT, CO) WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE AND CANNISTER FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020954August 31, 2017
STEERING
I ONLY BOUGHT THE CAR LAST YEAR. NOW, I CANNOT HARDLY STEER IT. THE STEERING WHEEL LOCKS UP. I HAVE TO FIGHT TO TURN IT. A FEW MECHANICS TOOK A LOOK AT IT, AT A SHOP, AND THEY SAID IT WAS THE STEERING COLUMN, THAT IT IS DEFECTIVE. THERE ARE OTHER REPORTS ABOUT FORD KNOWING THERE IS AN ISSUE WITH THE STEERING. I WANT A CAR THAT IS SAFE. THIS CAR HAS HAD ISSUES, CONTINUOUSLY, SINCE I BOUGHT IT. NOW, I AM STUCK WITH PAYING ALMOST $400/MONTH ON A CAR THAT I CANNOT DRIVE. THIS IS NOT FAIR. BESIDES NOT FAIR, I DO NOT WANT TO END UP DEAD, OR ANY OF MY FAMILY MEMBERS DEAD, BECAUSE OF A DEFECT IN THE SAFETY OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020648August 30, 2017
FUEL/PROPULSION SYSTEM
VEHICLE STALLED WHILE TRAVELING 30 MPH, SAME FUEL SYSTEM THAT IS UNDER RECALL ON FORD VEHICLES MANUFACTURED THROUGH 2013-2015. IT IS OBVIOUSLY THE SAME EXACT ISSUE. I NEARLY LOST MY LIFE DRIVING A 3 YEAR OLD CAR THAT I'M STILL PAYING ON. THE FUEL SYSTEM COMPLETELY FAILED WHILE THE VEHICLE WAS IN MOTION. I HAD JUST SCHEDULED SERVICE ON THE VEHICLE EARLIER THAT MORNING BECAUSE IT WAS NOT READING THE FUEL LEVEL CORRECTLY AND STALLING WHEN I FILLED THE TANK UP. THE FORD DEALERSHIP WANTS TO CHARGE ME 2,500.00 TO HAVE IT REPLACED WHEN THEY KNOW THAT THE SYSTEM IS DEFECTIVE BECAUSE OF THE MANUFACTURER PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020032August 28, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE ATTEMPTING TO ACCELERATE FROM A TRAFFIC LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE LUNGED FORWARD AND STALLED. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. AN INDEPENDENT MECHANIC WAS ABLE TO RESET THE CHECK ENGINE INDICATOR AND THE VEHICLE OPERATED FOR SEVERAL DAYS BEFORE THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO UPPER MARLBORO FORD (LOCATED AT 5701 CRAIN HIGHWAY, UPPER MARLBORO, MD 20772, TEL: (301) 627-5600). THE CONTACT WAS INFORMED THAT THE TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE ON SEVERAL OCCASIONS. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020117August 28, 2017
AIR BAGS, STEERING, WHEELS
WHILE DRIVING HOME THROUGH THE VILLAGE AT UNDER 30MPH, SLOWING DOWN FROM 30MPH BECAUSE OF TRAFFIC STOP AHEAD, THE RIGHT FRONT SIDE OF VEHICLE CRASHED DOWN AND CONTROL WAS LOST CAUSING ME TO SIDESWIPE PARKED VEHICLE. THE PIECES OF THE FRONT END APPEAR TO HAVE FAILED AND WERE FALLING ALL OVER THE ROAD.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11019048August 23, 2017
POWER TRAIN
RECEIVED A WARNING ON THE FREEWAY TO PULL OVER WHEN SAFE. WHEN SLOWING TO A STOP THE VEHICLE LOST ALL POWER AND HAD TO BE PUSHED OFF OF THE FREEWAY. A POWER CYCLE OF THE CAR RESTORED POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019002August 22, 2017
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (PENSKE FORD, LOCATED AT 8970 LA MESA BLVD, LA MESA, CA 91941; (877) 736-8037) WAS CONTACTED SEVERAL TIMES AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY UNTIL DECEMBER. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ..UPDATED 09/25/17 *BF UPDATED 10/13/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016458August 21, 2017
POWER TRAIN
THIS VEHICLE SHUTTERS ON ACCELERATION FROM A STOP SO BAD YOU HAVE TO HOLD ON TO THE STEERING WHEEL TIGHTLY. HAS ALREADY HAD THE CLUTCH REPLACED. THIS OCCURS EVERY TIME THE VEHICLE IS AT A STOP. I MARKED THE DATE AS AUGUST 18TH,BUT IT HAPPENS EVERY DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016540August 21, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS ELECTRIC. THE CONTACT STATED THAT THE VEHICLE SHUTTERED AND SHOOK WITHOUT WARNING. THE VEHICLE WAS TAKEN TO WILLOW BOOK FORD (7301 KINGERY HIGHWAY, WILLOWBROOK, IL) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS DEFECTIVE AND THE CLUTCH ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 73,744.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016259August 18, 2017
POWER TRAIN, UNKNOWN OR OTHER
FOCUS WAS BOUGHT BRAND NEW WITH 24 MILES ON IT, DECEMBER OF 2013. AROUND 6 MONTHS INTO HAVING IT THE FOCUS STARTED TO SHUDDER ANYTIME THE GAS PEDAL WAS PRESSED, THEN WILL TAKE OFF LIKE NORMAL AFTER A FEW SECONDS. THIS IS HAPPENING DRIVING DOWN THE ROAD OR COMING FROM A STOP. WE'VE ALMOST BEEN HIT SEVERAL TIMES DUE TO DELAYS IN INTERSECTIONS. IT HAS BEEN TAKEN TO FORD MANY TIMES FIRST THEY WOULD TELL US "OH IT IS JUST THE WAY THE ENGINE WORKS, IT'S HOW YOU GET GREAT MILEAGE".. THEN HEARD ABOUT THE RECALL, TOOK IT IN AND THEY REPLACED THE AC CLUTCH TELLING US THAT IS WHY IT SHUDDERED. NOT EVEN A WEEK LATER SAME PROBLEMS STARTED HAPPENING. THEY KEPT REFUSING TO FIX THE PROBLEM. NOW, AFTER THE MANUFACTOR WARRANTY IS EXPIRED THEY TELL US THE CLUTCHES NEED TO BE REPLACED , AND THAT IT IS NOT COVERED UNDER TRANSMISSION WARRENTY.. THIS HAS BEEN ON GOING SINCE 2014, IT NEEDS TO BE FIXED. ALSO THE HORN STOPPED WORKING ONE DAY FOR NO REASON AT ALL, THEY LOOKED AT THAT IT. THE TECH SAID THEY NEED TO REPLACE THE ENTIRE HORN AND THAT ITS A COMMON PROBLEM AMONG THE FOCUS . THIS IS UNACCEPTABLE AND FORD NEEDS TO FIX THESE PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015719August 16, 2017
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE THE VEHICLE WAS STATIONARY, THE HORN WOULD NOT SOUND WHEN PROMPTED. THE CONTACT STATED THAT THERE WAS A DEFECT IN THE HORN. THE VEHICLE WAS PREVIOUSLY REPAIRED AT CLASSIC FORD OF SMITHVILLE IN NORTH CAROLINA PER NHTSA CAMPAIGN NUMBER: 16V645000 (STRUCTURE). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC IN FOUR OAKS, NORTH CAROLINA, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015043August 14, 2017
UNKNOWN OR OTHER
HATCH OPEN WARNING LIGHT CAME WHEN I HIT A BUMP WHILE DRIVING ON INTERSTATE AT APPROX 60 MPH. LIGHT HAS COME ON BEFORE WHILE CAR WAS PARKED BUT NEVER WHILE IN MOTION AT HIGHWAY SPEEDS. HAVE OVER 37000 MILES ON IT. REAR HATCH RECALL WAS COMPLETED IN JANUARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014965August 13, 2017
POWER TRAIN
I WAS DRIVING MY 2014 FORD FOCUS CAME TO A LIGHT TO MAKE A RIGHT TURN, CAME TO A STOP, THEN PROCEEDED TO TURN WHEN CAR HESITATE TO DRIVE WHEN I PRESSED ON THE GAS, IT WAS LIKE THE CAR HAD SHUT DOWN, ENGINE LIKE WAS FLASHING, BUT WAS ABLE TO COAST TO A AREA WHERE I WAS SAFE . TURNED IGNITION OFF THEN TRIED TO RESTART, CAR WOULD NOT START .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013621August 8, 2017
POWER TRAIN
FOR THE SECOND TIME NOW, MY TRANSMISSION IS JERKING, STUTTERING, AND HESITATING, WITH THE ADDITION OF IT COMPLETELY NOT GOING INTO DRIVE AT ALL THIS TIME, AND THE CHECK ENGINE LIGHT CAME ON. THIS ISSUE HAS BEEN KNOWN BY FORD FOR A VERY LONG TIME, AND YOU AT THE NHTSA HAVE BEEN INFORMED AS WELL. THE DEALERSHIP SUPPOSEDLY FIXED THIS ONCE, AND I HAVE THAT PAPERWORK, BUT LIKE THOUSANDS OF OTHER CONSUMERS WHO ARE HAVING THIS ISSUE AND HAD IT SUPPOSEDLY FIXED, IT HAS RETURNED! WHY ARE YOU WAITING UNTIL THIS ACTUALLY KILLS SOMEONE, BEFORE YOU DO ANYTHING? MY FIANCE WAS AT AN ONRAMP ENTRANCE THAT WAS RIGHT AT THE GAS STATION WHEN THIS HAPPENED THIS TIME AND BECAUSE IT WOULDN'T EVEN SWITCH TO DRIVE, HE WAS ALMOST REAR ENDED. SOMEONE IS GOING TO GET HURT OR KILLED WITH THIS TRANSMISSION. IT EFFECTS PEOPLE IN VARIOUS WAYS, AT VARIOUS TIMES, HAS CAUSED SOME PEOPLE TO RECEIVE TICKETS BECAUSE IT REFUSED TO DECELERATE IN SCHOOL ZONES, WHICH COULD HAVE KILLED CHILDREN, IT STUTTERS UPON ACCELERATION AND THEN JERKS INTO SPEED, IT DOESN'T GO INTO GEAR AT TIMES, IT ISN'T SHIFTING PROPERLY, AND ALL KINDS OF STUFF. AND EVEN WHEN THE DEALERSHIP "FIXES" IT, IT IS A TEMPORARY FIX AND IT GOES BACK INTO THE SAME ISSUE WITHIN 40,000 MILES. THIS IS A VERY SERIOUS AND DANGEROUS ISSUE THAT ISN'T BEING TAKEN SERIOUSLY ENOUGH! IT IS VERY WELL KNOWN BY FORD, AS WHEN I TOOK IT TO DEALERSHIP FOR THIS THE FIRST TIME, THE GUY (I HAVE ALL HIS INFO AND PAPERWORK) INFORMED ME THAT JUST AT THAT DEALERSHIP ALONE, THEY DO ABOUT THREE OF THOSE TRANS ISSUES PER DAY. ALL THEY DO IS " SEE HISTORY FOR SOP. INSTALLED BV6Z 7B546 F: CLUTCH ASY. VERIFIED CONCERN. CHECK OASIS. FOUND TSB 15-0120. REPROGRAMMED PCM AND TCM. CLEARED CODES....REMOVED AND REPLACED TRANSMISSION AND NEW CLUTCH...REPROGRAMMED...ETC.." WHICH IS ONLY A TEMPORARY FIX AND THEY KNOW IT. EVERYONE HAS TO BRING BACK OVER AND OVER! SOMEONE WILL DIE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013378August 7, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE ATTEMPTING TO ACCELERATE TO APPROXIMATELY 70 MPH, THE VEHICLE FAILED TO RESPOND OR WOULD JERK EXCESSIVELY UNTIL THE DESIRED SPEED WAS REACHED. BROADWAY FORD DIAGNOSED THAT THE CLUTCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT RETURNED THE VEHICLE TO THE DEALER WHO DIAGNOSED THE SAME FAILURE. THE CONTACT WAS INFORMED THAT THE FAILURE WOULD CONTINUE DESPITE A REPAIR. THE VEHICLE WAS NOT REPAIRED AND THE CONTACT TRADED IN THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: 12381390. THE CONTACT STATED THERE WAS A CLASS ACTION LAWSUIT; HOWEVER, BECAUSE THE VEHICLE ONLY RECEIVED DIAGNOSTIC TESTING REGARDING THE FAILURE TWICE RATHER THAN AT LEAST THREE TIMES, THE CONTACT WAS NOT ABLE TO RECEIVE REIMBURSEMENT. THE APPROXIMATE FAILURE MILEAGE WAS 21,000. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013572August 7, 2017
POWER TRAIN
WHEN DRIVING VECHICAL IT WILL SOMETIMES SHUTTER WHEN GOING UP AN INCLINE AND WHEN I STOPS AT A STOP LIGHT OR SIGN AND I ACCELERATE THE CAR TO GO THE CAR WILL LUNG FORWARD AT TIMES. I HAVE A LITTLE OVER 17,000 MILES ON MY CAR AND AS OF AUGUST 7TH 2017 THE CLUCHES HAVE TO BE REPLACED BY A FORD DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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