Ford Focus Complaints

22,326 consumer complaints on file.

#10193967June 22, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
FIRST, MY REAR PASSENGER WINDOW WOULD NOT SCROLL UP AND DOWN. THIS IS AFTER HAVING MY 2001 FORD FOCUS FOR 2 YEARS. I RARELY USE MY REAR WINDOWS. I THOUGHT IT WAS A MOTOR PROBLEM. WHEN I OPENED THE DOOR AND CHECKED BY MYSELF, I WAS SHOCKED TO SEE THAT IT WAS NOT THE MOTOR BUT THE REGULATOR WHICH IS MADE OF PLASTIC. I THINK FORD DID THIS INTENTIONALLY. AFTER A FEW MONTHS, THE DRIVERS SIDE REAR WINDOW ALSO WOULD NOT SCROLL UP AND DOWN. I IMMEDIATELY KNEW WHAT THE PROBLEM IS, THE PLASTIC REGULATOR. SO WHAT I DO IS TO PULL THE WINDOW UP AND HOLD IT TO THE FRAME USING A PIECE OF PAPER. TO FIX THIS PROBLEM WOULD COST ME $300 A PIECE. THAT IS $600 TOTAL TO PUT IN ANOTHER PLASTIC THAT WILL EVENTUALLY FAIL. TO MAKE MATTERS WORSE, TODAY MY FRONT PASSENGERS SIDE WINDOW ALSO WENT DOWN. SAME PROBLEM. WHITE PLASTIC REGULATOR. THAT PUTS MY TOTAL COST OF FIXING THIS TO $1200. I HAVE DECIDED NOT TO BUY A FORD AGAIN IF THIS PROBLEM CANNOT BE FIXED. THEY NEED TO RECALL THE FORD FOCUS EXHIBITING THIS PROBLEMS AND FIX IT. IT IS SIMPLE, STOP USING THE PLASTIC AS THE REGULATOR. THE FUNNY THING IS THAT YOU CAN'T PURCHASE THE REGULATOR ON ITS OWN. YOU HAVE TO BUY IT PLUS THE MOTOR WHICH I DO NOT NEED. EVERY FORD FOCUS OWNER IS HAVING THIS PROBLEM. MY CAR IS PAID OFF AND I DON'T THINK I WILL BE LOOKING AT A FORD AGAIN IF THIS IS NOT RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194003June 22, 2007
STEERING:COLUMN
I PURCHASED MY 2003 FORD FOCUS ZX3 JUST OVER A YEAR AGO AND HAVE RECENTLY HAD TROUBLE WITH THE STEERING WHEEL LOCKING UP. AFTER JERKING THE WHEEL AROUND A BIT I'VE ALWAYS BEEN ABLE TO GET IT TO START UNTIL TODAY. BUT TODAY WHEN I WENT TO GET IN MY CAR AND GO TO WORK NO AMOUNT OF JERKING OR TWISTING WOULD GET MY KEY TO TURN AND MY CAR TO START. BEFORE CALLING FOR A TOW I DECIDED TO CHECK FOR INFO ON LIKE AND WHAT DO I FIND? THAT THIS PROBLEM HAS BEEN GOING ON IN THE ZX3 SINCE 2000! AND NOTHING IS BEING DONE ABOUT IT! SO NOW I'M GOING TO HAVE TO DROP OVER $300 ON A FIX FOR MY CAR AND FROM WHAT I READ I'LL PROBABLY HAVE TO DO THE SAME THING AGAIN NEXT YEAR. WHY IS THE BEING ALLOWED TO GO ON? IF FORD CARES SO LITTLE ABOUT THE PEOPLE THAT DRIVE THEIR CARS THAT THEY CAN'T FIND A LONG TERM FIX TO A WELL DOCUMENTED PROBLEM THAN YOU CAN BE SURE THAT THIS WILL BE THE LAST FORD I PURCHASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193884June 21, 2007
EQUIPMENT
I HAD NO EVENT THAT LEAD TO THE FAILURE OF THE (IGNITION) IN MY 2003 FORD FOCUS ZX3. I WAS ON MY WAY TO WORK AT 10:30 P.M. AND I STOPPED TO PUT AIR IN MY TIRES AT A LOCAL GAS STATION. WHEN I GOT BACK IN TO MY VEHICLE I PUT THE KEY IN THE IGNITION AND TRIED TO TURN THE IGNITION OVER BUT IT WOULD NOT MOVE. I TURNED THE STEERING WHEEL WHILE TRYING TO TURN THE KEY BECAUSE I THOUGHT MAYBE THE STEERING WHEEL LOCKED UP AND YET NOTHING HAPPEND. I WALKED A MILE BACK HOME AND GOT MY SPARE KEY AND RETURNED TO MY VEHICLE AND TRIED IT AGAIN AND IT TO FAILED TO TURN THE IGNITION. I HAD THE VEHICLE TOWED TO A LOCAL REPAIR SHOP AND I HAD TO MISS WORK THAT EVENING. IT ENDED UP COSTING ME $336.28 TO REPAIR THE IGNITION SWITCH/TUMBLER. I LOOKED ONLINE FOR OTHER FORD FOCUS OWNERS WHO HAVE HAD THE SAME PROBLEM AND FOUND OVER 30,000 OTHER OWNERS JUST ON ONE WEBSITE THAT HAVE HAD THE SAME PROBLEM WITH THERE IGNITION. I FOUND PLENTY OF PEOPLE THAT HAVE HAD TO REPLACE THE IGNITION MORE THEN TWO TO THREE TIMES IN THERE FORD FOCUS. THIS IS A PROBLEM THAT FORD DENIES HAVING ON THERE FORD FOCUS. THE FORD FOCUS IGNITION IS MADE IN GERMANY BY A COMPANY CALLED HUF. THE FORD FOCUS IS THE ONLY FORD VEHICLE THAT HAS THE HUF IGNITION USED IN IT. THAT IS VERY IRONIC CONSIDERING THAT THE ONLY FORD VEHICLE WITH NUMEROUS IGNITION PROBLEMS IS THE FORD FOCUS. FORD NEEDS TO CORRECT THIS PROBLEM AT ONCE. FORD ALSO GOES ON TO STATE THAT THIS IS NOT A SAFETY ISSUE. I BEG TO DIFFER, FOR JUST ONE EXAMPLE OUT OF MANY THAT I COULD DESCRIBE, I LIVE IN LAS VEGAS WHERE THE HEAT CAN REACH OVER 110 EVERYDAY OF THE WEEK IN THE SUMMER. IF THE IGNITION BROKE WHILE I WAS ON THE SIDE OF THE ROAD ANY WHERE OUTSIDE OF LAS VEGAS I COULD BE STRANDED AND IF I HAD NO WATER I COULD EASILY DIE WITHIN HOURS. THIS IS A SAFETY ISSUE AND I COULD LIST A NUMBER OF SAFTEY PROBLEMS THAT COULD COME FROM THIS IGNITION PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193698June 19, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
THE FRONT COIL SPRING BROKE WHILE DOING 70 MPH ON THE HIGHWAY AND THE COIL SPRING DUG INTO FRONT TIRE. LOCKING OF FRONT TIRE FORCED ME OFF THE ROAD. THANKFULLY, I WAS ABLE TO COME TO A REST IN THE BORROW PIT. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10193567June 18, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION FAILED , KEY WILL NOT TURN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193489June 16, 2007
ELECTRICAL SYSTEM:IGNITION
I OWN A 2002 FORD FOCUS AND THE KEY GOT STUCK AND I COULDN'T START IT OR TAKE THE KEY OUT. I HAD TO HAVE IT TOWED TO THE DEALER SINCE FORD HAD MADE IT SO DIFFICULT FOR THE AVERAGE PERSON TO WORK ON IT. THEY HAD TO REPLACE THE IGNITION AND LEFT A METAL SHAVING MESS IN THE CAR AT MY COST. IS THIS HOW ALL FORD VEHICLES AND DEALERS WERE NOW. I ALSO MISSED WORK DUE TO THIS INCIDENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193454June 15, 2007
ELECTRICAL SYSTEM:IGNITION
I JUST PURCHASED THIS VEHICLE FROM A PRIVATE PARTY AND I HAD THE VEHICLE , A 2000 FORD FOCUS 4 DOOR SEDAN, FOR ABOUT 4 MONTHS AND THE KEY DID NOT WORKING CORRECTLY IN THE CYLINDER. WOULD HAVE TO JIGGLE THE STEERING WHEEL AND THE KEY FOR ABOUT 30 MINUTES BEFORE IT WOULD TURN OVER TO START. JUST LAST WEEK ON 06/05/2007 THE CAR NO LONGER STARTED, I COULD NOT GET THE KEY TO TURN TO START. I CALLED THE LOCAL FORD DEALER, AND THEY TOLD ME IT WAS THE IGNITION CYLINDER THAT NEEDED TO BE REPLACED. I HAVE AN APPOINTMENT, AND I TALKED TO THE MANAGER AT THE SERVICE DEPARTMENT, AND HE SAID THIS WAS A COUNTINOUS PROBLEM WITH THIS KIND OF VEHICLE. THIS WA S EASILY COSTING ME $300 THAT I DONT HAVE... THIS PROBLEM NEEDED TO BE RECALLED. BY THE WAY I HAD TO HAVE THE VEHICLE TOWED TO GET IT FIXED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193324June 14, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
ONE EVENING STOPPED AT THE STORE, TURNED CAR OFF, WENT BACK TO START CAR, IGNITION WOULD NOT TURN OVER. CALLED TOWING COMPANY, THEY WERE ABLE TO TURN IT OVER. INFORMED ME I NEEDED TO GET THE IGNITION SWITCH REPLACED. LOOKED AROUND FOUND AN LOCK SMITH THAT COULD DO IT, CHARGED AN ARM AND LEG. THE PROBLEM IS RECURRING AND WILL NEED TO BE REPLACED AGAIN. FORD IS NOT RESPONDING TO THE PROBLEM, I AM NOT THE ONLY ONE, A PETITION HAS BEEN ISSUED WITH OVER 900 SIGNATURES WITH THE SAME PROBLEM. FORD NEEDS TO RESOLVE THIS ISSUE WITH A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193339June 14, 2007
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT THE IGNITION SWITCH CONSTANTLY LOCKS UP AND WILL NOT TURN. WHEN SHE PLACES THE KEY IN THE IGNITION, IT ALSO FAILS TO TURN. SHE HAS HAD THE IGNITION REPLACED TWICE WITHIN ONE YEAR. FORD STATED THAT THE IGNITIONS WERE RE-MODIFIED DUE TO A LARGE NUMBER OF COMPLAINTS AND THAT SHE WOULD HAVE TO PAY IF SHE WANTED A NEW ONE. THE CURRENT MILEAGE IS 68,800 AND FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193034June 12, 2007
SEAT BELTS
TL*THE CONTACT OWNS A 2004 FORD FOCUS. WHILE DRIVING THE VEHICLE, THE CONTACT STATED THAT HER GRANDDAUGHTER BECAME TRAPPED IN THE SEAT BELT. BY PULLING ON IT, THE MIDDLE SEAT BELT WRAPPED AROUND HER LEG AND LOCKED INTO POSITION. THE GRANDDAUGHTER COULD NOT GET IT OFF HER LEG. THERE WAS NO LEVERAGE TO PULL HER LEG OUT AND THE FURTHER THE BELT WENT DOWN HER LEG, THE TIGHTER THE BELT BECAME. THE SEAT BELT BEGAN TO CUT OFF HER CIRCULATION. THE CONTACT WEDGED HER FINGER BETWEEN THE GRANDDAUGHTER'S LEG AND THE SEAT BELT TO RELIEVE PRESSURE. IN THE END, THE CONTACT CUT THE SEAT BELT WITH A PAIR OF SCISSORS. THE SEAT BELT SNAPPED BACK QUICKLY AND NOW IT IS FIRMLY STUCK INSIDE OF THE SEAT. THE CONTACT ASKED FORD WHY THIS HAPPENED, BUT RECEIVED NO RESPONSE. SHE STATED THAT AN APPOINTMENT WILL BE MADE FOR HER AT THE DEALER. THE CONTACT ALSO STATED THAT THE SEAT BELT HAS NEVER BEEN USED AND THAT HER GRANDDAUGHTER WAS NOT SEATED IN THE MIDDLE SEAT. HER MAIN CONCERN IS NOT HOW HER GRANDDAUGHTER BECAME ENTANGLED IN THE SEAT BELT, BUT WHY THE SEAT BELT WOULD NOT LOOSEN WHEN ATTEMPTING TO REMOVE THE BELT. THE ENGINE SIZE AND POWERTRAIN WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193091June 12, 2007
EQUIPMENT
RECENTLY WE PURCHASE A USED 2003 FORD FOCUS THAT HAS THE BLAUPUNKT RADIO. A NEW RADIO STATION WAS PROGRAMMED AND THE BUTTON PUSHED TO STORE IT. RIGHT AFTER THE RADIO STARTED TURNING ON AND OFF WITH MUSIC BLARING THEN SILENCE THEN BLARING AGAIN OVER AND OVER. THERE WAS NO WAY TO STOP IT EVEN AFTER TURNING THE CAR OFF. I KNOW THIS MAY SEEM INSIGNIFICANT BUT AT THE TIME WE WERE DRIVING ON THE HIGHWAY, THE PASSENGER SET THE STATION AND THEN THIS STARTED HAPPENING WHICH WAS VERY DISTRACTING TO THE DRIVER. IT COULD VERY EASILY HAVE CAUSED AN ACCIDENT. BLAUPUNKT SENT AN EMAIL ADMITTING THIS IS A DEFECT IF YOU SET A STATION THAT HAS BLANK RDS INFORMATION. SUBSEQUENT WEB SEARCHES SHOWED A LOT OF PEOPLE HAVE HAD THIS HAPPEN. I'M REPORTING IT BECUASE FORD PASSED IT OFF AS NO BIG DEAL BUT I THINK IT'S AN UNSAFE CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192950June 11, 2007
ELECTRICAL SYSTEM:IGNITION
2003 FORD FOCUS. STEERING WHEEL WILL NOT UNLOCK AFTER INSERTING KEY . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192985June 11, 2007
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
THE HIGH MOUNT BULBS DID NOT WORK. THE BRAKE LIGHTS TURNED AUTOMATICALLY ON WHEN THE TRUNK LID WAS CLOSED. ENGINE OFF. IN THE NEXT DAY A NOTICED THAT THE CRUISE CONTROL WAS UNOPERATIONAL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192646June 7, 2007
WHEELS
TL*THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT THE LEFT REAR WHEEL BEGAN TO FALL OFF THE VEHICLE. HE STATED THAT HE HAD TO HAVE THE BEARINGS REPLACED. WHILE RESEARCHING THE INTERNET, HE DISCOVERED THAT THIS FAILURE WAS FIRST NOTICED IN 2000. FORD ADVISED HIM TO CALL NHTSA SINCE THERE WERE NO RECALLS. THE ENGINE SIZE AND A VALID VIN WERE UNKNOWN. THE CURRENT MILEAGE IS 57,500 AND FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192724June 7, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL*THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT THE IGNITION SWITCH LOCKED AND THE CONTACT WAS UNABLE TO START THE VEHICLE. THE KEY WILL NOT TURN IN THE IGNITION, THEREFORE THE VEHICLE WILL BE TOWED TO THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192538June 6, 2007
SEATS
TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE DRIVER SEAT WELDS HAVE FAILED AND THE BACK OF THE DRIVER SEAT CAME APART. THE VEHICLE HAS NEVER BEEN IN A CRASH. THE ENGINE SIZE AND POWERTRAIN WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192536June 6, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL*THE CONTACT OWNS A 2004 FORD FOCUS. THE CONTACT STATED THAT THE BRAKES BEGAN TO SQUEAK. THE MECHANIC DIAGNOSED THE FAILURE AS NEEDING NEW FRONT ROTORS AND MADE THE REPAIR. ONE MONTH LATER, THE BRAKES BEGAN SQUEAKING AGAIN. A PIECE OF THE FRONT ROTOR FELL OFF WHILE THE VEHICLE WAS IN MOTION. A LOCAL MECHANIC REPLACED THE FRONT ROTORS AGAIN. THE POWERTRAIN, PURCHASE DATE, AND ENGINE SIZE WERE UNKNOWN. THE CURRENT MILEAGE IS 23,400 AND FAILURE MILEAGE WAS 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192604June 6, 2007
AIR BAGS:FRONTAL
2005 FORD FOCUS HIT A 1985 TOYOTA PICK-UP THAT FAILED TO STOP AT STOP SIGN, THIS WAS A FRONT IMPACT CRASH FOR THE FORD FOCUS AT 35 MPH, DRIVERSIDE AIRBAG FAILED TO DEPLOY
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10192372June 4, 2007
WHEELS:LUGS/NUTS/BOLTS/STUDS
TL*THE CONTACT OWNS A 2000 FORD FOCUS. WHILE DRIVING AT ANY SPEED, THE CONTACT HEARD A LOUD GRINDING NOISE COMING FROM THE REAR PASSENGER SIDE OF THE VEHICLE. THE DEALER STATED THAT THE WHEEL BEARINGS NEEDED TO BE REPLACED. SHE IS UNSURE IF THE VEHICLE WAS REPAIRED AT THAT TIME. APPROXIMATELY FOUR YEARS LATER, SHE EXPERIENCED THE SAME FAILURE. THE MECHANIC STATED THAT THERE WAS A CRACK IN THE WHEEL BEARING AND THE VEHICLE WAS UNSAFE TO DRIVE. THE VEHICLE HAS NOT BEEN REPAIRED. THERE IS RECALL # 00V303000 (WHEELS:LUGS/NUTS/BOLTS). THE DEALER STATED THAT HER VEHICLE WAS EXCLUDED FROM THE RECALL, ALTHOUGH THE CONTACT FEELS IT SHOULD BE INCLUDED. THE CURRENT MILEAGE IS 58,000 AND FAILURE MILEAGE WAS 10,141.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192387June 4, 2007
WHEELS
REAR WHEEL BEARINGS FAILED ON MY 2000 FORD FOCUS. THE RIGHT REAR WHEEL LITERALLY ALMOST CAME OFF WHILE I WAS DRIVING ON THE INTERSTATE. THERE WAS NO ADVANCED WARNING THAT THIS WAS GOING TO HAPPEN. I SIMPLY HEARD A WHINING NOISE (AND A COUPLE OF CLICKING SOUNDS) MOMENTS BEFORE I LOST CONTROL OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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