Ford Focus Complaints (2014)

2,661 consumer complaints on file.

#11638182January 24, 2025
POWER TRAIN
Transmission is jerking/hesitating between gears. I carried it into the Ford Dealership in Rockingham, NC thinking it was the TCM which is covered under the extended warranty recall. The dealership says it is the transmission clutch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637279January 21, 2025
STEERING
The contact owns a 2014 Ford Focus. The contact stated while driving approximately 35 MPH, the steering wheel became stiff. The contact stated that an unknown message was displayed. The vehicle was steered into a parking lot. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the rack and pinion needed to be replaced. The vehicle was then towed to another independent mechanic where it was diagnosed that the rack and pinion needed to be replaced. The vehicle as not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637138January 20, 2025
POWER TRAIN
When driving the car it shutters, jerks, loses power and accelerations, shakes. The transmission was replaces once and it is doing it again under 100k miles. It could easily cause an accident. Transmission also randomly says it is hot to stop. There is a customer safety extended warranty on the tcm for this specific car. From what I have seen there is a recall on transmission clutches for the 2014 Ford Focus SE just not my car apparently for the clutch. Ford wants me to take it to pay 250 to tell me if its covered under warranty recall but a transmission place already told me it was a faulty clutch they told me about the extended warranty. I have read this happened to hundreds of people. It is dangerous. How can I file a class action lawsuit, report to the better business bureau to be resolved or report to the proper place? Also not to long ago driving down the highway the doors just swung open door locks stopped working. There was a recall and got fixed but this car is a safety hazard and ford should care more about their product and customer safety. Is there anyone who has a 2014 Ford Focus with a clutch issue. I was told if its the TCM the car wont start I don't want to spend 250 to be told the clutch isn't under warranty. It is a ripoff. I know its not the TCM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635930January 14, 2025
POWER TRAIN
I have had the vehicle in the shop many times for tcm clutch and it is doing the heavy jerking again I believe the same issues are happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634926January 8, 2025
STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID
The contact owns a 2014 Ford Focus. The contact stated that while driving at various speeds, the steering wheel becomes very difficult to maneuver as the "Steering Assist Fault, Service Required, Service Now" warning message was displayed. The local dealer was contacted, however, the vehicle was not diagnosed as the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 87,643.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633811January 3, 2025
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
Vehicle engine hesitates, runs rough and stalls at low speeds between 1st and 2nd gear. The passenger door latch isn't working properly and the door sticks and is unable to be properly opened from the inside of the vehicle. The vehicle was inspected (diagnosed) by Virginia Tire and Auto who found no codes and that the transmission is not the issue and advised during the call that there was an "open recalls" on the vehicle for these issues and to take it to Ford. I received a letter in the mail from Ford for this exact issue prior to me even setting up an appointment since I am the vehicles new owner. The vehicle is now with Ford and once driven (I was told that they did test drive the vehicle although its not stated on the receipt) are able to replicate the issue since you only need to push the gas pedal (every time you press the gas) to discover these issues but have refused to fix the issue because there are no codes/indicator lights on the dashboard even though the issue is easily replicated and IS the exact recall issue. I was told that the door latch was working (its not) despite the open recall on NHTSA for the latch and I was told that their SSSC (Special Service Support Center) was called for approval however my understanding from Ford Customer support is that when you call the SSSC its a simple yes or no question. If the issue is able to be replicated when driven the answer should be YES there is a problem, so that they can get approval to proceed. However my ticket/receipt from Ford does not state any of the above. They want me to pay for another diagnosis, $200 because there is no code/indicator light. If the issues are able to be replicated and are on Fords Customer Satisfaction Program 24N07 they should be fixing the issue. This is a major safety issue and the vehicle should not be driven in this condition as well as I should NOT have to pay Ford to fix a recall (multiple recalls) which they have refused to fix, stating no repair per recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633206December 30, 2024
POWER TRAIN
Customer experienced sluggish performance and failed starts along with computer error code P0456. Independent mechanic found open recall for canister purge valve associated with error code. Two different ford dealerships in Massachusetts indicated that the vin number associated with the recall was not covered. As a result, Ford failed to honor recall notice for canister purge valve. A year later, Ford mailed a notice to owners regarding this recall. Consumer called ford and was instructed to apply for a refund under the recall by visiting the very dealerships that denied recall services previously. This represents a failure by ford motor company to effectively comply and address a federally mandated recall causing consumers to pay for repairs and then request a refund.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633056December 30, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that on several occasions while driving at various speeds, the vehicle shuddered and jerked while accelerating. The check engine warning light illuminated with the message “Transmission Failure" displayed. The vehicle was towed to a dealer three times and it was diagnosed and determined that the clutch, TCM, and the clutch actuator needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631429December 18, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while stopped at a traffic light, the light changed and the accelerator pedal was depressed; however, the vehicle hesitated before responding as needed. The contact stated that the vehicle was jolting into gear. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the TCM needed a software update. The vehicle was repaired; however, the failure reoccurred. The contact had taken the vehicle back to the same dealer. The vehicle was diagnosed, and it was determined that the transmission clutches needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure of the clutches. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630224December 11, 2024
FUEL/PROPULSION SYSTEM, POWER TRAIN
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629893December 10, 2024
POWER TRAIN
The contact's daughter owns a 2014 Ford Focus. The contact stated that while driving at various speeds, the vehicle shuddered while depressing the accelerator pedal and the brake pedal. There was no warning light illuminated. The contact stated that the vehicle hesitated while accelerating from a complete stop. The vehicle was taken to a dealer where the vehicle was diagnosed with a defective clutch actuator. The manufacturer was notified of the failure and the contact was provided a case number. The manufacturer stated that the vehicle was no longer covered under warranty and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627935November 29, 2024
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2014 Ford Focus. The contact stated while driving approximately 25 MPH, the vehicle made an abnormal sound. The failure occurred on several occasions. No warning light was illuminated. The vehicle was taken to a dealer, where it was diagnosed that the transmission fluid temperature was higher than normal and had caused unknown parts in the clutch assembly to melt. The dealer determined that the clutch assembly needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken to another unknown dealer, where it was diagnosed that the clutch assembly needed to be replaced; however, the dealer informed the contact that the failure occurred several months and there was no permanent fix. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627939November 29, 2024
POWER TRAIN
UNKNOWN The transmission malfunctioned. While in motion, the car failed to shift gears smoothly, would jerk, rev high, with acceleration not maching the high rev, and the check engine light came up. The car's erratic movement impacted other drivers on the road as well, who had to slow down and or try to pass. The stalling and the dragging from the transmission were random and made it harder to manage the driving. The car was previously recalled for a similar, or possibly the same problem. This started on November 27th, 2024. I checked and the check engine diagnostic returned a "P07A5" error: "Transmission Friction Element B stuck on." This error code from the check engine reading and my prior experience with similar symptoms from the initial recall is why I feel the transmission or something related to it, is the cause of the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627325November 25, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle sputtered and jerked while driving. The contact stated that the vehicle failed to perform as needed and the contact parked the vehicle. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the vehicle was previously taken to an independent mechanic, and the battery was replaced. The contact was informed that if the failure reoccurred, the failure might be with the transmission clutch. The manufacturer was made aware of the failure. The contact was informed of an undisclosed Customer Satisfaction Program however, the contact had not received the notification. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626602November 21, 2024
STEERING
The contact owns a 2014 Ford Focus. The contact stated while starting the vehicle, the steering wheel seized, and felt very stiff. The power steering warning light was illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 167,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626456November 20, 2024
FUEL/PROPULSION SYSTEM
I am filing a safety complaint regarding my 2014 Ford Focus due to recurring error codes P0456 (Very Small Leak Detected), P1450 (Unable to Bleed Up Fuel Tank Vacuum), and P2190 (System Too Rich at Idle). These issues relate to the Evaporative Emission Control System (EVAP) and fuel tank system, which have caused symptoms such as intermittent Check Engine Light warnings, fuel odor, and difficulty refueling. These problems were confirmed by an independent service center during diagnostic testing, but the dealership refused to perform a goodwill fix, citing that my vehicle is not currently included in related recalls. This is particularly concerning because a large number of 2014 Ford Focus vehicles—approximately 1.5 million—have been recalled for similar issues with the EVAP and fuel systems, which pose risks such as fuel vapor leaks and stalling due to fuel system pressure irregularities. Although my VIN is not listed under the recall, the identical symptoms strongly suggest my vehicle should be included. I have not had the vehicle inspected by Ford or other representatives, but I urge NHTSA to investigate further as this is a significant safety concern that endangers me and others on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626171November 19, 2024
ELECTRICAL SYSTEM, POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle was shaking abnormally and then stalled with the “Service Transmission” warning light illuminated. In addition, the contact stated that the vehicle shut off in the middle of the roadway. The contact was assisted by a Police Officer was nearby in moving the vehicle over to the shoulder. The contact stated that the failure had occurred several times. The contact stated that occasionally while depressing the accelerator pedal the vehicle failed to accelerate as intended. The contact stated that occasionally while driving and exceeding 40 MPH, the vehicle stalled. Additionally, the horn and the hazard lights failed to function as intended. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact was informed that the transmission needed to be repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625898November 18, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while reversing, the vehicle failed to reverse as intended. In addition, the contact stated that the gear shifter did not function as intended. The contact stated that the gear shifter did not go into park or drive. The contact had to use the parking brake. The contact stated that he tried driving the vehicle again, the contact was able to drive a short distance and the failure reoccurred. In addition, the transmission was slipping. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625315November 14, 2024
POWER TRAIN
I am the owner of a 2014 Ford Focus VIN [XXX] . I have had the car into an Authorized Ford Dealership numerous times. On the 2nd to last visit the Transmission Control Module was replaced at no cost to me. However, since then the transmission has malfunctioned again. It lurches, loses power and stalls. I took it back to the Ford Dealer and was told I needed a new transmission. I blame this on the extended length of time it took the Ford Motor Company to get the TCM and schedule the replacement. Am I entitled to any compensation or a buyback from Ford? What other steps can be taken to resolve my issue? Thank you for your time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624593November 11, 2024
ENGINE
The warranty was extended on the transmission control module (TCM) instead of a recall. Symptoms of the TCM include “intermittent loss of transmission engagement while driving, no start, or lack of power”. All potentially very dangerous in my opinion. It is also my opinion (and others) that a failing TCM can harm the clutch. My TCM was reprogrammed in 2019 and the clutch (under warranty at the time) was replaced. Last week the TCM was replaced at no charge and the clutch was replaced again but at a cost of $3,571.77 this time. I was driving on an interstate highway when a warning light came on and minutes later the car went into neutral. Fortunately for me I was able to get off an exit and pull over on the exit ramp shoulder. I see online that many others are having similar problems. Some might not be as lucky as I was.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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