Ford Focus Complaints

22,326 consumer complaints on file.

#11579433March 26, 2024
ELECTRICAL SYSTEM
The washer fluid pump leaks causing liquid to make its way along the electrical wires leading to the Body Control Module (BCM) and causing corrosion on the electrical connections and rendering the vehicle either inoperable or causing it to stall in some cases.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579503March 26, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2012 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle stalled and ran out of fuel on several occasions. The check engine warning light was illuminated. The vehicle was taken to the local mechanic who performed a diagnostic test and informed the contact to return the vehicle to the dealer to be repaired under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The contact took the vehicle to the dealer and was informed that the purge valve and fuel pump needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure. The failure mileage was approximately 169,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579506March 26, 2024
UNKNOWN OR OTHER
Duel clutch transmission is bad, has trouble shifting and accelerating with a small leak.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579538March 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The manufacturer was made aware of the issue. The contact stated while her daughter was driving approximately 20 MPH, the vehicle lost motive power. The contact stated that her daughter stated that the check engine warning light and the low oil pressure warning light illuminated. The contact stated that her daughter was able to coast to the side of the road however, the vehicle was not accelerating while depressing the accelerator pedal. The contact had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that the oil pump had failed and caused damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579560March 26, 2024
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while driving 65 MPH, the vehicle began to hesitate upon depression of the accelerator pedal. The check engine, check oil, and engine overheating warning lights were illuminated. The engine seized while the contact was driving to the residence and the vehicle was towed to the residence. The next day, the contact managed to drive the vehicle to an independent mechanic where the vehicle was diagnosed with a defective transmission clutch. The dealer was then notified of the failure and the contact was given a diagnostic fee. The manufacturer was also notified of the failure and provided the contact a case number. The vehicle was not repaired. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579240March 25, 2024
SERVICE BRAKES, AIR BAGS
The contact owned a 2017 Ford Focus. The contact stated her son was driving the vehicle and while depressing the brake pedal to switch to the right lane, the engine RPMs revved and the vehicle unintendedly accelerated. As a result, the driver crashed into the rear of the vehicle in front. The navigation display turned black and no warning light was illuminated. The air bag underneath the steering wheel was deployed, but all other air bags in the vehicle failed to deploy. The contact who was the front passenger at the time of the incident sustained bruises on her stomach. The contact's son sustained bruises on his legs. No medical attention was sought. The vehicle was towed and deemed destroyed. A police report was filed. The manufacturer was notified of the failure. The failure mileage was approximately 49,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11579247March 25, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving at various speeds, the transmission malfunctioned causing the vehicle to erroneously downshift and lose motive power. Additionally, the vehicle would not properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local dealer who diagnosed that the transmission clutch disk and transmission actuators were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579267March 25, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Focus. The contact stated that while his daughter was driving at an undisclosed speed, the low oil pressure warning light illuminated on the instrument panel, prompting the driver to pull to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the fuel pump belt, resulting in damages to the engine, requiring the engine to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579383March 25, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that when the vehicle was started, there was an abnormal sound coming from the engine compartment. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 68,085. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579107March 24, 2024
POWER TRAIN
Confirmation from Ford dealership that 2018 Ford Focus has worn out clutch replaced at 57,547 miles. Clutch issue was causing delays in shifting, and consistent shuddering when accelerating from an idle position. Repair covered under 5-year 60,000-mile powertrain warranty. There is a recall on this same issue on the 2012-2016 models. At 68,488 miles (approximately 11 months from former repair) the vehicle is beginning to shudder once again when accelerating from an idle position. This issue causes safety concerns as vehicle does not properly accelerate from idle position when accessing new roadways and oncoming traffic. Ford service explained that powertrain parts are covered under 2-year 24,000-mile warranty, unless that repair was completed under the powertrain warranty. Next step in the process, is to retrieve a diagnostic to confirm the issue and submit to claim to Ford to ask if Ford will cover the repair under 2-year 24,000-mile warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579011March 23, 2024
POWER TRAIN
The automatic transmission shudders starting from a stop. Not so much when cold but when it warms up it can be very bad. It was a recall for my year and previous years but not my vehicle. It is also a known issue by Ford Motors for Ford Focuses. It actually would not go up a hill one day from a stop. I had to back down the hill to a flat area. Wish you guys and Ford would do something about it. It's a very well known issue that was never truly fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579034March 23, 2024
ENGINE
Focus, which was purchased in California in 2017, clutch has gone which caused to stall and jerk in traffic, now has to be replaced at my expense! $4300. This was a massive hazard and defect!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579068March 23, 2024
POWER TRAIN
2015 Ford Focus. The contact stated that while driving at various speeds and attempting to hold speed, accelerate, the RPM's increased rapidly however, the vehicle failed to respond. The "Transmission Overheating - Please Wait 5 minutes" was displayed. Waited in the middle of the highway for that period and then pulled to shoulder of the roadway, and the vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The vehicle was not repaired. Vehicle needs to be reported under Campaign Number: 18V169000 (Power Train). Manufacturer needs to be informed of the danger this imposes and recall must be imposed. This is a very terrifying scenario to be subjecting customers, to knowing how many vehicles are failing. Owner can’t afford the bill the manufacturer quoted of $7000 for Transmission. Unacceptable for a car under 100,000 miles to be in this condition when the manufacture maintenance states a higher mileage capability.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578828March 22, 2024
ENGINE, FUEL/PROPULSION SYSTEM
My car keeps stuttering and stalling. I've been trying to get it fixed at specialists but they say nothing is wrong with the car, even though I've been stuck on the side of the road multiple times. Not to mention the intense jerking the car does when I try and speed up .
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11578839March 22, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving the vehicle, the vehicle shuddered while accelerating. There was no warning light illuminated. The vehicle was taken to the dealer where the vehicle was diagnosed with transmission failure. The vehicle was not repaired due to the cost. The contact referenced Technical Service Bulletin: 16-0109 as a possible solution however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The approximate failure mileage was 64,293.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578876March 22, 2024
POWER TRAIN
The contact's daughter owns a 2012 Ford Fusion. The contact stated that while driving at high rates of speed, the "Pull Over Transmission Clutch Hot" message was displayed on the instrument panel. The vehicle was taken to a dealer where the vehicle was diagnosed with a defective transmission and the contact was given an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for further assistance. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578979March 22, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, she heard an abnormal knocking sound emanating from the engine compartment. The check warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the turbo booster. The vehicle was repaired, but the failure reoccurred. The vehicle was then towed to the dealer, who did not provide a diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), and the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578664March 21, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact stated that while driving at approximately 60 MPH, the vehicle stalled and was pulled to the shoulder of the road, The Check Engine warning light had illuminated. The vehicle failed to restart and was left in a parking lot, where it was diagnosed by a local independent mechanic. The mechanic determined that the engine oil pump had failed and needed to be replaced. The vehicle was not towed. The contact received a notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts are not available. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578424March 20, 2024
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that while driving at various speeds, the vehicle hesitated to respond while depressing the accelerator pedal. Additionally, the vehicle accelerated abruptly and jerked forward. The check engine warning light was illuminated. The vehicle was taken to an unknown dealer, where the vehicle was diagnosed with a Transmission Control Module(TCM) failure. The manufacturer was notified of the failure and informed the contact that the vehicle was no longer covered under an unknown customer satisfaction program associated with the failure. The vehicle was not repaired. The failure mileage was approximately 58,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578442March 20, 2024
SUSPENSION:SUBFRAME/MOUNTING BRACKET, ENGINE AND ENGINE COOLING
The contact owns a 2008 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle overheated. The coolant temperature warning light was illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed with a coolant leak and a corroded subframe. The contact was informed that the subframe was significantly thin due to corrosion and that the vehicle was unsafe to drive. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 159,625. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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