Ford Focus Complaints

22,326 consumer complaints on file.

#11614781September 16, 2024
ENGINE, POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that the check engine warning light was illuminated. While driving at various speeds, the contact had to manually shift the gear shifter to neutral and then to drive even though the vehicle had an automatic transmission. The vehicle was taken to the dealer who informed the contact that the transmission had failed and needed to be rebuilt or replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 78,971.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614915September 16, 2024
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that an unknown warning light was illuminated. In addition, the contact stated that the vehicle jerked and lost motive power and failed to restart. The vehicle was towed to the dealer where it was diagnosed with a failed clutch and actuator. The contact was informed that the clutch and the actuator needed to be replaced. The vehicle was not repaired. The contact stated that the failure was persistent. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614969September 16, 2024
POWER TRAIN
This car stalls in traffic. It has had recalls in the past. Not fixed. Unable to drive it with out fear of it stopping in traffic. Was told it was fixed and road worthy when purchased. guess i was lied to. this vehicle show be recalled due to transmission issues. Safety issue. Vehicle randomly slows down in traffic
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614667September 15, 2024
POWER TRAIN
The clutch failed, and is available for inspection. The dealer confirmed clutch needs replacing. No warning lights which is why I scanned for any codes. Other than the dealer no other inspections. I was driving normally along on the highway in stop and go traffic. A/C was on and normal breaking and traveling 15-25MPH. As traffic broke started to accelerate at a normal pace. Then the vehicle started to violently shake, got really loud like my exhaust had fallen off. I had to put the hazard lights on. Then put the vehicle in neutral as traffic was passing me on both sides. From neutral went back to drive and it make a loud noise but seemed power was back. I had to keep rpm’s under 2000 and get off the highway and drove slowly home. Applying any higher acceleration resulting in shaking and noises. I did stop to see if any fluids or objects hanging once safely off the highway but nothing was there. I scanned the vehicle in the following days and had zero codes, attached. Then made appointment for the dealership. They are saying no recall while my scanner says possibly. I called Ford direct and they point me to here as my vin apparently doesn’t meet the criteria.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614695September 15, 2024
POWER TRAIN, ENGINE
While driving down the highway the vehicle all of a sudden made a long depleted noise and then the vehicle shifted into 1st gear and wouldn't come go faster then 5 or 10mph. Check engine light came on and had to immediately put hazard lights on and get onto feeder to then drive the vehicle home at a very slow pace. Vehicle no longer shifts into higher gears. Got home and had family member test drive vehicle and vehicle would only go into 1st but with issues. Then tried reverse and the vehicle wouldn't shift into reverse, sounded like it was in neutral, would rev but not shift into Reverse gear. Managed to turn around and parked it back in driveway. Found in glove compartment the last inspection performed on the vehicle on September 24, 2023 which was done by the dealership I bought the car from. On the back of the inspection report it lists 2 recalls for power train issues on clutch shudder and clutch control module. However, both say something about warranty, and when I took the paper to the ford dealership I was told that's not a recall it's an extended warranty and it expired in 2022 for the clutch shudder issue but the module one they would replace for free. I would like to understand about the first one regarding clutch shudder and the warranty part. The ford dealer service tech was very unconcerned about this and pretty much says it's only a 7 year warranty on that issue so it would have needed to happen or be brought in 2022. Basically saying I'm out of luck with my problem. This seems like a very dangerous problem with this car and I would think was an actual recall item not just an extended dealer warranty item. I also had a auto mechanic test drive and look at the vehicle and they also confirmed this was a clutch issue. Can someone explain and verify this information?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614578September 14, 2024
UNKNOWN OR OTHER
(UNKNOWN) I am [XXX] and don't know much about cars but I will explain my issue as detailed as I've experienced it. The issue started on or about two days ago, on [XXX]. The car drives and as I'm driving it, it stalls and/or gets stuck momentarily and then begins to drive again as usual. I've been close to being hit from behind and causing an accident because the cars behind me don't expect to stop so suddenly. I've been lucky so far to have not been crashed into. It did the stalling without warning sensors alerting a problem for two days. The car now does show a yellow sensor on the right side of the dashboard which looks to me like a motor of some sort, I'm not sure. Additionally, during these two past days while the car has been having the stall/stop issue... the car does not start as it used to. I put the key in the ignition and turn the key to start the car but it won't start or make any sound as if it's gonna start. I have to turn the key two or three times for the car to start and then it finally does. Since the issue started, I've had the necessity to use the car and have used it about three times but I've not had it checked yet because the weather has been very bad in my area with on and off thunderstorms which makes it not possible for me to drive. I have very poor eyesight, I can barely see from my right eye due to the retina being detached and I don't feel safe driving under these circumstances. Additionally, the car started to make a noise; coming from under the hood the last time I started it which subsided once I drove it. Please advise me of what is best for me to do. I'm [XXX] and I do for myself without help nor do I have relatives near me at the moment to drive myself as I do to get my groceries and meet my doctors appointments and such. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614495September 13, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle shuddered while the transmission was in second gear. There was no warning light illuminated. The vehicle was taken to a transmission shop, where it was diagnosed with transmission clutch shudder. The mechanic replaced the transmission clutch assembly; however, the failure recurred. The vehicle was taken to the dealer on two occasions, and the transmission clutch assembly was replaced twice; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 63,478.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614501September 13, 2024
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated that upon shifting the vehicle into reverse, the vehicle had no motive power. The transmission warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission solenoids. The contact was informed that the transmission needed to be replaced. The contact stated that the transmission had previously been replaced in June of 2023 at 114,000 miles. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 147,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614385September 13, 2024
POWER TRAIN
Transmission needs to be replaced at 45,319 miles. Car began jerking at low speeds when accelerating/decelerating. After I noticed the jerking/stuttering the engine light went on. I took it in to an independent service center, they inspected the car and diagnosed the problem. They said I needed a new transmission with TCM and that this is a common problem with this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614432September 13, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the canister purge valve, resulting in fuel tank deformation. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline); however, the VIN was included, but parts were not yet available. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613938September 11, 2024
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 18V845000 (Power Train). The vehicle was taken to the dealer where the recall repair was performed. After the recall repair was performed, the contact stated that the transmission would intermittently shudder while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken back to several dealers where the transmission clutch had been replaced multiple times; however, the failure persisted after the repairs. The contact stated that the vehicle had been repaired five times for the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle was recently repaired. The failure mileage was approximately 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613971September 11, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2013 Ford Focus. The contact stated while driving and attempting to stop, the vehicle hesitated and shifted out of gear independently. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission control module needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614026September 11, 2024
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact stated that after refueling the vehicle, the failed to start. The contact stated that upon revving the engine, the vehicle was able to start. Additionally, the contact stated while driving 50 MPH after refueling the vehicle, the vehicle failed to respond upon depressing the accelerator pedal, and the vehicle went into Safe Mode and stalled. The check engine warning light and several unknown warning lights were illuminated. The contact was able to pull to the side of the road. The vehicle was towed to the residence. The contact stated that upon inspecting the vehicle, he noticed that the fuel tank had collapsed. Additionally, the contact scanned the vehicle with an OBD-2 reader and retrieved a diagnostic test code indicating that there was excessive vacuum pressure in the fuel vapor management system. The vehicle was towed to the dealer, where it was determined that the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System Gasoline); however, the VIN was not included. The vehicle was not repaired. The contact also related the failure NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613728September 10, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Ford Focus. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the vehicle experienced a loss of motive power and stalling. Additionally, the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the purge valve was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 77,974.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613827September 10, 2024
ENGINE, POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle hesitated and shuddered while accelerating and shifting gear. The check engine warning light was illuminated. The vehicle was taken to the dealer and the contact was informed that the transmission clutch had previously been replaced but had failed again. The transmission clutch was replaced. The vehicle was returned to the dealer where it was diagnosed that the transmission clutch needed to be replaced. The vehicle was taken to a transmission shop where it was diagnosed that the transmission clutch and actuators had failed. The vehicle had not been repaired. The contact learned of a Customer Satisfaction Program, NHTSA ID Number: 10072057 (Power Train). The contact called the dealer and was informed that the VIN was not included. The manufacturer was made aware of the failure and confirmed that the VIN was not included and that the clutch was not covered under warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613833September 10, 2024
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, however the vehicle failed to accelerate as intended. In addition, the contact stated that the transmission was slipping and shifted hard. The vehicle was towed to the dealer where it was diagnosed with failed transmission clutches. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613856September 10, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed the vehicle stalled with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the engine had failed and needed to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613616September 9, 2024
POWER TRAIN
The Transmission Control Module (TCM) failed while driving. The car's engine began revving at high RPM while not accelerating and forcing the vehicle to slow down, creating a dangerous driving environment as I tried to get the car to a repair facility. An error message appeared stating that there was a transmission error and to get the vehicle serviced. This is the 5th time that the TCM has been replaced in this car. This car is 11 years old with approximately 60,000 miles. This is the first time it failed while driving. Typically, other symptoms prompt me to take it in. This time, I had no warning other than the message at the time of failure while I was driving in heavy traffic on a highway (speed limit was 55 mph). I somehow got the vehicle to a Ford dealership which diagnosed the problem as a failed TCM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613284September 8, 2024
POWER TRAIN
I had a powertrain failure on the highway and went Ford fixed it. They only fixed one component of a three component issue saying that if the components did not break they could not fix it. When I picked it up I drove it again and the second component of the powertrain failed which caused me almost to get in a second accident. Then when I went back to Ford and told them that I wanted the third piece replace, they said they could not replace it because it was not broken. I called Ford motor Company and they pass it off to try and push it off on the lemon law which will not work because it's not that type of failure we believe. Please check into this. Thank you very much
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613295September 8, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
Engine light and red oil can symbol's keeps showing on the dashboard. Brake pedal is tight & hard when stopping when pressed on them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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