Ford Focus Complaints

22,326 consumer complaints on file.

#11639503January 29, 2025
POWER TRAIN
TCM FAILURE, AND B CLUTCH GOING BAD, AND FORD SERVICE TEAM TELLING ME THAT THE A CLUTCH COULD NEED TO BE REPLACED TOO. YEARS 2012-2016 ARE COVERED UNDER RECALL BUT ONLY CERTAIN MODELS WITH THE DUAL CLUTCH TRANSMISSION AND ONES BUILT PREVIOUS TO NOV 2015. I can get documentation of the service done. This is an ongoing issues with many ford owners, look online and see for yourself. Ford is taking advantage of their consumers claiming they fixed this issue but this is not the case. 93,000 miles on my car and they are telling me a need a rebuild. How many people need to go through this before Ford is held accountable? Do the research, I am not the only one. Give me a day and I will have the report back from Tony Benton Ford in Grand Rapids MI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639055January 28, 2025
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that upon the depression of the accelerator pedal, the vehicle hesitated and jerked with several unknown warning lights illuminated. The vehicle was towed to a dealer and was diagnosed with a defective motor mount. The vehicle was then taken to an independent mechanic and was diagnosed with a defective transmission. The contact was informed by the independent mechanic that they did not have the tools to repair the vehicle. The vehicle was taken back to the dealer and the contact was informed that the TCM (Transmission Control Module) was defective and needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639062January 28, 2025
POWER TRAIN, ENGINE
The contact owns a 2014 Ford Focus. The contact stated while driving at various speeds, the vehicle shuddered and jerked while depressing the accelerator pedal. The contact stated that several unknown warning lights were illuminated. Additionally, the check engine warning light was illuminated. The vehicle was taken to the dealer on several occasions however, the dealer failed to duplicate the failure. The contact was eventually informed that the transmission clutch was defective, causing transmission failure. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and the contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639063January 28, 2025
STEERING
The contact owns a 2014 Ford Focus. The contact stated that after restarting the vehicle, an unknown message was displayed on the instrument panel, and the vehicle lost power steering functionality. The contact stated that the steering wheel was difficult to turn in either direction. The vehicle was towed to a local independent mechanic and the steering rack, steering gears, and the stabilizer bar were replaced. The vehicle was repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639131January 28, 2025
SUSPENSION, STRUCTURE:BODY, STEERING
Multiple mechanics working at and including but not limited to: Firestone, discount tires, Midas, Walmart, independent mechanics have informed me the rear wheels can not be realigned with the front wheels due to how it was designed. This has caused my rear wheels to become more and more out of alignment with no way to repair the misalignment. So all steering components have been more and more hard to control and are being destroyed at a faster rate. Including but not limited to: car sound deadening stuff. Bolts, nuts, screws, undercarriage, tire wear, the front alignment etc. It has not been inspected by anyone but mechanics.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639144January 28, 2025
ENGINE, SERVICE BRAKES
Car has loss of power, loss of power brakes, low engine oil pressure. Current recall 23S64 does not cover my vin but my car is experiencing the same issues. My car is in the same date range and has the same engine. Car was diagnosed with bad oil pump/belt. I have contacted Ford multiple times about having my car included in recall with no resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638713January 27, 2025
POWER TRAIN
Car is roughly seven years old and has around 75,000 miles. It is is very good condition mechanically. I was driving down the highway and the vehicle stopped accelerating, but the RPMs surged even with my foot off the accelerator. I was able to pull off to the side of the road and get somewhere safe before the car completely stopped. Once I put the car in park, it made a loud "grinding" noise and would no longer move. I called roadside assistance and had the car towed to a mechanic - he said that it needed a new transmission, but was otherwise in very good condition. He advised me to reach out to Ford regarding recalls, as the 2016 model had almost the exact same issue and mine was manufactured just months after.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638889January 27, 2025
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted, with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the clutch actuator and the TCM had failed and needed to be replaced. The dealer confirmed that the VIN was associated with Customer Satisfaction Numbers: 14M01 – (Extended Warranty on the clutch, transmission software calibration), and 14M02- (Extended Warranty for the Transmission Control Module). The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 105,980.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638971January 27, 2025
POWER TRAIN, ENGINE, UNKNOWN OR OTHER
I started driving and the car seemed to act rough. I went up a small hill and I had almost no power halfway up. The car showed the symbol of the little car that looks like it is sliding. I had to chug up the rest of the hill fighting the car itself because there was no where else to go. It kept revving but went no more than about ten mph. Once I got over the top I pulled into someone's driveway so I could get back home. I was unable to reverse. The car just revved. I had to turn off the car, put it in neutral, and push the car backwards out of the driveway. I was able to start the car and nurse it home, but it jumped and revved the entire time. I tried to use down hills to my advantage and barely paused at stop signs for fear of getting stuck on the road. I got to my house and parked. Now the car only starts when it wants to. I checked codes and got P287A for the clutch. I haven't called Ford for service options yet because I really don't know what to do and have no idea how I'd get there. I think this car should have been included in the powertrain recall because this came out of nowhere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638512January 25, 2025
ENGINE
My car is has engine hesitation and runs rough. I have a recall call letter and the Ford dealership Ken Grody Carlsbad, Ca refused to fix the recall because it is not giving the code but I’m having issues with it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638348January 24, 2025
ENGINE
I was driving on I-90 at speed when the engine red warning light came on and the engine lost power and started making a lot of noise. I had to pull off on the shoulder of the interstate and shut down engine. Waited for 5 minutes and restarted engine but the warning light remained on. Fortunately, I was near an exit and limped to my maintenance provider. Their diagnosis was that the oil pump had failed and it was providing no oil pressure at all. They also said that there was an existing recall #23V905000 that pertained to this failure of the oil pump. I then contacted Ford and was told that my VIN number was not linked to the recall number because my car has a manual transmission. It is obvious that the recall is due to an engine oil pump failure and that has absolutely nothing to do with either a manual or automatic transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638182January 24, 2025
POWER TRAIN
Transmission is jerking/hesitating between gears. I carried it into the Ford Dealership in Rockingham, NC thinking it was the TCM which is covered under the extended warranty recall. The dealership says it is the transmission clutch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638228January 24, 2025
POWER TRAIN, FUEL/PROPULSION SYSTEM
Additional information to existing case # 11636712. The 3rd Evap canister valve repair on 1/15/2025 from Cook Ford Case# from Ford Michigan regarding Evap Canister Valve Recall Also, a 3rd pending code on the Transmission Control Module on my 2018 Ford Focus listed on the Cook Ford repair invoice
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638234January 24, 2025
ENGINE
The contact owns a 2017 Ford Focus. The contact stated while driving at undisclosed speeds, the vehicle hesitated while accelerating, and failed to properly shift gears. The check engine warning light was illuminated. The vehicle was towed to a local dealer, where it was diagnosed with clutch failure. The vehicle was not repaired. The contact stated that the clutch had previously been repaired and sealed by the same local dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637892January 23, 2025
POWER TRAIN
My car is having a hard time shifting in lower gears, RPM's race, but car does not move forward. This is the 2nd time in 6 months we've had this issue. We've already had both clutches replaced the last time this issue happened. Car is at approximately 67,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637936January 23, 2025
POWER TRAIN
My dual clutch PowerShift transmission (DPS6) has experienced the common failure. High rpm’s and failure to shift properly, with no reverse gear at all anymore or overdrive. I was traveling at 65 mph and nearly crashed because of this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637994January 23, 2025
POWER TRAIN
The PowerShift Dual Clutch Automatic in the 2015 ford focus is faulty. This issue has caused my car to stutter since purchase. Even after utilizing the warranty regarding the TCM (Customer Satisfaction Program 14M02 - Supplement #5) and doing all all preventative maintenance per fords recommendation throughout the entire cars life (New batteries, oil changes, fluid flushes, etc.) the car has always failed to operate correctly. Now, at 89,991 miles, my service light is on and my car is stuttering to the point where is is dangerous to drive do to intense lagging between shifts and unpredictable rpms. Ford diagnosed the issue as "tcm followed pin point test states to inspect clutch and shift forks." Ford denied coverage under warranty, recall, or class action lawsuit ([XXX] v. Ford Motor Company, C.D. Cal. Case No. [XXX]) I was required to pay a $175 fee for diagnosis and was quoted $3,888 additional to fix the problem. I denied service. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638007January 23, 2025
POWER TRAIN, ENGINE
The contact owns a 2017 Ford Focus. The contact stated that the vehicle was idling very rough. The contact stated that while idling, the vehicle shuddered and jerked significantly, and the vehicle stalled. The vehicle was able to restart. Additionally, the contact stated while driving at an undisclosed speed, the vehicle stalled. The contact was able to pull into a parking lot. The contact was able to restart the vehicle with assistance. The contact stated that the check engine warning light had illuminated several times. The vehicle was taken to AutoZone, where diagnostic trouble codes related to a stuck canister purge valve were retrieved. Additionally, the vehicle was taken to the dealer, where it was diagnosed that the transmission clutch and the engine mount needed to be replaced. The contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638058January 23, 2025
POWER TRAIN
Car was experiencing symptoms similar to past incidents when it needed service on the transmission. Shaking, vibration when moving forward from a stop or slow down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638135January 23, 2025
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while the vehicle was parked, the contact attempted to reverse the vehicle; however, the vehicle failed to reverse. No warning light was illuminated however, the "Transmission Fault Service Now" message was displayed on the instrument panel. The vehicle was towed to a dealer where it was diagnosed that the transmission control module needed to be repaired. The vehicle was serviced under an unknown recall repair; however, the failure persisted. The vehicle was towed back to the dealer and the transmission control module needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 49,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus