Ford Focus Complaints

22,326 consumer complaints on file.

#11242957August 10, 2019
POWER TRAIN
2014 FORD FOCUS JERKS ON TAKE OFF WHEN ACCELERATING. DANGEROUS IN WET CONDITIONS. NUMEROUS TIMES HAVE BEEN TAKEN TO DEALER AND FINALLY HAVE HAD A CLUTCH REPLACED AND ISSUED PERSISTED. DEALER SAID THIS CONDITION IS NORMAL AND STILL HAPPENS EVERYDAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242963August 10, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
VEHICLE STALLED IN THE MIDDLE OF HIGHWAY. VEHICLE STALL AFTER GAS IN PUT INTONTANK. CHECK ENGINE LIGHT COMES ON AND PURGE VALVE OR VACUUMED LEAK NOTED. VEHICLE RANDOMLY SHUTS OFF AND OR LOSES POWER. OUR CAR WAS ALMOST HIT WHILE IT STALLED TURNING AT AN INTERSECTION. THE TRANSMISSION SHUTTERS AND DOESN'T SHIFT. THE TRANSMISSION WHEN IN DRIVE GOES IN REVERSE AND WHEN IN REVERSE THE TRANSMISSION GOES IN DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242753August 9, 2019
POWER TRAIN
MESSAGE OCCURRED ON 8/8/2019 'TRANSMISSION OVER HEATING PULL OVER AND ALLOW COOLING'. I WAS DRIVING IN STOP AND GO TRAFFIC ON CLEMENTS FERRY ROAD, CHARLESTON SO PULLED OFF THE ROAD AT TRUVALUE HARDWARE. I HAD BEEN GOING INTO PALMETTO FORD TO SATISFY RECALLS OUTSTANDING. THERE WAS CONCERN WHEN I TOOK MY CAR INTO PALMETTO FORD WHEN PARTS WERE AVAILABLE FOR OTHER RECALLS. AFTER THE FIRST REPAIR FOR RECALL, I RETURNED FOR THE NEXT RECALL AND MENTIONED THAT THE CAR HAD BEGUN JERKING WHEN PULLING ONTO ROADS AND TRYING TO ACCELERATE AND ONLY BEGAN AFTER THE FIRST RECALL REPAIRS. THERE WERE A FEW TIMES WHEN THE CAR JUST SAT THERE NOT MOVING UNTIL THE JERK WOULD HAPPEN. MR. MOUNT AT PALMETTO FORD SAID THAT WAS HOW THE TRANSMISSION WORKED TO CHANGE GEARS. I WAS STILL CONCERNED AND TOOK THE CAR TO O'REILLY FOR DIAGNOSTIC READING. ATTACHMENT 1 IS A COPY OF THE MESSAGE ON O'REILLY'S DIAGNOSTIC SCREEN. THE TECHNICIAN SAID HE HAD NEVER SEEN THAT MESSAGE BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242848August 9, 2019
FUEL/PROPULSION SYSTEM
THE CAR STARTS FINE AND WITH NO INDICATOR LIGHTS JUST STALLS OUT OR WILL BARELY DRIVE AS IF THERE IS NO GAS IN THE CAR. IT DOESN'T SEEM TO RECOGNIZE THAT YOU'RE PUTTING YOUR FOOT ON THE GAS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242870August 9, 2019
POWER TRAIN
THIS CAR REPEATEDLY THRUSTS FORWARD AT LOWER GEARS WHILST IN TRAFFIC AND WHILE IN MOTION. IT HAS BEEN REPAIRED TWICE WITHIN A 6-MONTH TIME-FRAME FOR THE FAULTY DPS6 TRANSMISSION. THE CAPLESS GAS TANK IS ALSO PRESENTING A CONSTANT ISSUE, INVOLVING A LEAK OF SOME SORT THAT CONTINUES TO REOCCUR. I HAVE BEEN IN NUMEROUS SITUATIONS THAT COULD HAVE PROVEN TO BE FATAL AS A RESULT OF THE TRANSMISSION RESPONDING TOO LATE: AS WELL AS THRUSTING AT LOWER SPEEDS WHEN COMING OUT OF A STOP OR TRAFFIC BACK-UP. THIS ISSUES HAPPEN WHILE IN MOTION, OR WHEN MAKING AN ATTEMPT TO GO INTO MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242467August 8, 2019
FUEL/PROPULSION SYSTEM
PRIOR TO, THE CAR WOULD SHUDDER, ALMOST ROCK BACK AND FORTH AT SLOW SPEEDS EITHER IN THE PARKING GARAGE, PARKING LOTS, AT HOME. RECENTLY THE CAR HAD A ROUGH TIME TURNING OVER AFTER FILLING UP AT A GAS STATION. THE CAR SHUDDERED AND SEEMED TO HAVE A HARD TIME MOVING. ABOUT A MILE DOWN THE ROAD THE CHECK ENGINE LIGHT CAME ON. THIS HAD HAPPENED PREVIOUSLY, HOWEVER, WHEN THE CODE WAS CHECKED IT WENT AWAY (P144A). WITH WHAT I WAS CURRENTLY EXPERIENCING I TOOK IT TO A SHOP AND WAS ADVISED THAT THE PURGE VALVE HAD TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241506August 8, 2019
ENGINE, POWER TRAIN
2014 FORD FOCUS. CONSUMER STATED THAT WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE DID NOT SHIFT INTO ANY GEAR AND THE ENGINE REVVED HIGHLY AND CAUSED THE TRANSMISSION TO SLIP. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242497August 8, 2019
UNKNOWN OR OTHER
WHILE DRIVING MY RPM WENT ALL THE WAY UP TO 8 THEN THE ORANGE LIGHT HIGHLIGHTING D WAS BLINKING THEN MY CAR JUST STARTED SLOWING DOWN. I PULLED OVER TO THE SIDE OF THE ROAD AND TURNED OFF THE CAR. WAITED A WHILE AND TRIED TO START IT AND IT WOULDN'T EVEN START. THERE WAS NOTHING WHEN I TURNED THE KEY. THEN I GOT A WARNING LIGHT THAT SAID TRANSMISSION FAULT. TRIED TO START IT AGAIN AND IT SAID CAR WAS NOT IN PARK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242601August 8, 2019
ENGINE
MY VEHICLE ENGINE COMPLETELY STOPPED ON ITS OWN AND THE VEHICLE INDICATORS SHOWED THAT THE ENGINE OVERHEATED. THIS WAS AFTER LESS THAN 10 MINUTES ON THE FREEWAY GOING 55 MPH. THIS VEHICLE HAS A SOFTWARE RELATED RECALL FOR IT AS WELL CURRENTLY. I TOWED THE VEHICLE TO AUTONATION FORD OF MIAMI TO BE SERVICED FOR THE RECALL AND FOR THE ENGINE TROUBLE(IT ONLY HAS 26,000 MILES) AND THEY INFORMED ME THAT THEY WERE NOT WILLING TO LOOK AT THE VEHICLE TO EVEN OFFER A DIAGNOSIS FOR AT LEAST 2-3 DAYS. THEY DID NOT OFFER A LOANER VEHICLE OR ANY MODE OF TRANSPORTATION IN THE INTERIM. THIS IS UNACCEPTABLE BEHAVIOR, ESPECIALLY FOR A VEHICLE UNDER RECALL. THIS ISSUE HAS OCCURRED TWICE AT THIS DEALERSHIP WITH MY TWO FORD VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242649August 8, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 60 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE VEHICLE BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO MATT BOWERS FORD (LOCATED AT 3724 VETERANS MEMORIAL BLVD, METAIRIE, LA 70002, (504) 887-8410) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 46,000. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242711August 8, 2019
ELECTRICAL SYSTEM
TRIED SOUNDING THE HORN DUE TO ANOTHER VEHICLE RUNNING A RED LIGHT IN MY IMMEDIATE PATH. HORN WAS INOPERATIVE. BEING A SKILLED TECHNICIAN, I TROUBLESHOT THE ISSUE DOWN TO THE HORN ITSELF, AS BOTH THE FUSE AND RELAY WERE SERVICEABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242337August 7, 2019
FUEL/PROPULSION SYSTEM
MY CAR WAS A LITTLE LESS THAN HALF FULL WITH GAS, WENT TO FILL IT UP BECAUSE I WAS TRAVELING ABOUT 45 MIN AWAY. AFTER I FILLED IT UP, TRIED TO START CAR AND WOULD NOT TURN OVER. TOOK SOMEONE ELSE'S CAR OUT OF TOWN, CAME BACK AND IT TURNED ON FINE. THEN EVERYTIME I WOULD GET GAS, IT WOULD NOT TURN OVER, WOULD HAVE TO PUMP THE GAS. LIVE WHERE I HAD TO PARK ON A HILL, ONCE I TRIED TO START THE CAR, WOULD NOT START. THE GAS WAS LOW, BUT NOT EMPTY. I HAD ENOUGH FOR THE CAR TO START BUT IT WON'T. SAW THERE WAS A RECALL WITH THESE EXACT SAME SYMPTOMS BUT SAID THAT MY VIN NUMBER WAS NOT EFFECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242345August 7, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. EVERY TIME THE ACCELERATOR PEDAL WAS DEPRESSED FROM A COMPLETE STOP, THE VEHICLE HESITATED TO ACCELERATE. THE VEHICLE WAS TAKEN TO LONG LEWIS FORD (2551 JOHN HAWKINS PKWY, BIRMINGHAM, AL 35244) WHERE IT WAS DIAGNOSED THAT BOTH CLUTCHES NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE FAILURE OCCURRED AT LEAST TWO YEARS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 142,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242348August 7, 2019
POWER TRAIN
WAS INFORMED BY FORD IN 2017 THAT THERE WERE TRANSMISSION ISSUES WITH MY MAKE/MODEL. TOOK IT IN TO A LOCAL DEALER AND THEY SAID YES, THE CLUTCH OF MY TRANSMISSION NEEDED FIXED, WHICH THEY DID. NOW, 2 YEARS LATER, IT'S BROKEN AGAIN. THERE ARE COUNTLESS INSTANCES OF CLUTCH ISSUES WITH THE TRANSMISSION IN MY MAKE/MODEL, HOWEVER, FORD SAYS THAT THE EXTENSION OF 10 YR/100,000 MILE IS ONLY FOR THE COMPUTERIZED PORTION OF THE TRANSMISSION. EVEN THOUGH CLEARLY THERE IS AN ISSUE WITH THE CLUTCH SINCE IT'S THE SAME ISSUE FROM BEFORE. THEY REFUSE TO FIX IT EVEN THOUGH IT'S THE SAME ISSUE AND I'M ONLY AT 66,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242358August 7, 2019
ENGINE, STEERING, UNKNOWN OR OTHER
TRANSMISSION STOP WORKING IN MIDDLE OF BUSY INTERSECTION DURING RUSH HOUR. I WAS TURNING LEFT, CAR WAS STATIONARY WAITING FOR TRAFFIC TO PASS. THANKFUL I THINK IT QUIT IN NEUTRAL ALTHOUGH DASHBOARD WAS BLACK & GEAR SHIFT WOULD NOT LOCK INTO ANY GEAR; COULD BE PUSHED INTO CORNER BUSINESS PARKING LOT. IT WAS FIXED BUT NEVER COMPLETELY BETTER NOR DID I FEEL COMPLETELY SAFE. I HAD 2 CLUTCH REPLACEMENTS, WHICH WERE ALSO FIXED & PAID BY THEM. FORD DEALER REPLACE SOME RECALL ON SIDE DOORS, BUT NEVER FIXED THE RECALL ON FUEL TANK, NEVER INFORMED THAT THEY EVER GOT PART IN AS LETTER STATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242403August 7, 2019
POWER TRAIN
MY CAR'S CLUTCH SLIPS. THIS IS A 2014 FORD FOCUS WITH THE TRANSMISSION THAT HAS GIVEN FORD SO MANY PROBLEMS. IT STUTTERS AND JUTTERS AND MAKES ME WORRIED THAT IT WILL GIVE OUT IN AN INTERSECTION. TO FURTHER COMPLICATE THINGS, IT HAD A SALVAGE TITLE WHEN I PURCHASED IT, UNRELATED TO THE CLUTCH. SINCE OWNING THE VEHICLE FORD HAS REPLACED THE CLUTCH, TRANSMISSION AND TCM. I WAS VERY HAPPY WITH THE SERVICE, THEN, 14000 MILES LATER, THE CLUTCH STARTED DOING THE SAME THING. I TOOK IT BACK TO FORD AND ALL OF A SUDDEN THEY WOULDN'T REPLACE THE CLUTCH BECAUSE IT WAS A "SALVAGE TITLE" AS IF THE RESTORED STATUS OF THE TITLE MAKES THE VEHICLE UNWORTHY OF REPLACING A SAFETY ISSUE. I TOLD THEM THAT IT WAS SALVAGE THE LAST TIME THEY REPLACED EVERYTHING, THEY STILL REFUSED TO FIX IT. TO ME, THIS IS VERY MUCH A SAFETY ISSUE. THE LAST TIME IT GOT THIS BAD, THE CAR LURCHED AND BUCKED AND THREW AN ENGINE CODE, ALMOST STALLING OUT IN THE MIDDLE OF AN INTERSECTION. FORD SWEARS THIS IS NOT A SAFETY ISSUE, IT REALLY WORRIES ME. THIS STUTTERING AND JUTTERING OCCURS WHEN THE CAR IS MOVING IN FIRST GEAR SHIFTING INTO SECOND. IT DOES IT MORE WHEN HOT, BUT OCCURS ALL THE TIME. THE ORIGINAL CLUTCH THAT WAS REPLACED HAD A 12K MILE WARRANTY, OF COURSE WHEN IT STARTED ACTING UP AGAIN, I WAS OVER THAT AMOUNT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242414August 7, 2019
POWER TRAIN
CAR HAS HAD HESITATION AND ROUGH IDLING... CAR WAS TAKEN IN TO DEALER TO HAVE ISSUES WITH RECALL 18S32 FIXED. FOR SOME REASON.. NO PARTS (INCLUDING CPV VALVE OR EEV CANISTER) WERE REPLACED. AFTER A DAY OF GETTING THE CAR BACK, THE ENGINE STALLED AND WOULD NOT RESTART. DIFFERENT DEALER IS STATING THE STARTER NEEDS TO BE REPLACED FOR ALMOST 800.00. CUSTOMER SERVICE AT FORD HAS BEEN OF NO HELP AND FOR SOME REASON I AM ALWAYS DISCONNECTED WHEN TALKING TO SOMEONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242410August 7, 2019
POWER TRAIN
THIS IS A CONSUMER PROTECTION ISSUE, BUT MOREOVER THIS IS SAFETY ISSUE. I NEED HELP. THIS CAR WAS PURCHASED NEW FOR MY DAUGHTER TO FINISH HIGH SCHOOL, GO TO COLLEGE, AND START HER CAREER. SO I BOUGHT AN EXTENDED WARRANTY. THE OIL HAS BEEN CHANGED EVERY 5K BY A FORD DEALER AND EVERY REPAIR SUGGESTED HAS BEEN COMPLETED. WITHIN THE FIRST TWO WEEKS, IT WAS OBVIOUS THE CAR WAS NOT SHIFTING PROPERLY, AS EXHIBITED BY SHUDDERING AND FAILED ACCELERATION. IT ALSO HESITATES TO THE POINT THAT WE COULD GET HIT PULLING INTO TRAFFIC OR TRYING TO AVOID BEING HIT. THE DEALER OFFERED MANY EXCUSES OVER THE NEXT YEAR BUT I FINALLY RECEIVED THE REMEDY... "A" NEW CLUTCH. FORD THEN CALLED ME DIRECTLY TO GIVE ME A DEAL THAT WOULD HELP ME GET INTO ANOTHER CAR. THIS WAS NOTHING MORE THAN A SALES PITCH TO BUY A FUSION, WHICH I COULDN'T AFFORD. UNDER DELAWARE LAW, I HAD A CASE FOR A LEMON LAW COMPLAINT. BUT I TRUSTED FORD. SINCE THEN, I HAVE HAD REPAIRS TO THE TRANSMISSION, MOST OF WHICH PROVIDED FOR BY MY EXTENDED WARRANTY, OTHER TIMES PAID IN PART BY ME. FORD EXTENDED THE WARRANTY FOR ALL OWNERS, BUT NOT FOR ME. I SHOULD HAVE RECEIVED THE SAME EXTENSION ON TOP OF MY EXTENDED WARRANTY. ON 7/19/19, I NOTIFIED DEALER THAT THE CAR NEEDED SERVICE & I WAS STILL HAVING TROUBLE WITH THE TRANSMISSION. I REFERENCED THE TSB ADVISING DEALERS TO DIAGNOSE AND FIX ANY FOCUS WITH TRANSMISSION PROBLEMS (REPORTED 7/12-19,2019). MY DEALER HAS DIAGNOSED THE PROBLEM AND I NEED CLUTCHES. IT WILL COST ME $1800 WHICH I CANNOT AFFORD. I DRIVE A 2001 VEHICLE SO MY DAUGHTER CAN GO TO COLLEGE 14 HOURS AWAY. SHE IS LEAVING IN 2 WEEKS. WHY WOULD FORD NOT HONOR THAT GUIDANCE FOR ME? WHY IS THERE NO OTHER REMEDY, SUCH AS A REPLACEMENT TRANSMISSION? BECAUSE THEY WANT TO SELL REPLACEMENT PARTS AND LABOR AT FULL COST, PASSING THE COST OF SAFETY ONTO THE CONSUMER & THE VICTIMS OF CRASHES THE PROBLEM WILL ULTIMATELY CAUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242193August 7, 2019
STEERING
POWER STEERING GETS VERY STIFF WHEN STARTING CAR. WAS INTERMITTENT BUT RECENTLY MORE FREQUENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242255August 7, 2019
SUSPENSION:FRONT:WHEEL BEARING
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WITHIN THE LAST TWO YEARS OF THE CONTACT OWNING THE VEHICLE, THE TRANSMISSION, WHEEL BEARING, AND WATER COOLING TANK WERE REPLACED. ALSO, THE HEADLIGHT ASSEMBLIES FILLED UP WITH WATER AND WERE REPLACED. THE REPAIRS WERE PERFORMED BY METRO FORD (9000 NW 7TH AVE, MIAMI, FL 33150, (305) 751-9711) EACH TIME UNDER WARRANTY. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS2209312, BUT NO RESOLUTION WAS PROVIDED. THE CONTACT REACHED OUT TO THE FLORIDA ATTORNEY GENERAL'S OFFICE FOR LEMON LAW ADVICE. THE FAILURE MILEAGE WAS 50,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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