Ford Focus Complaints

22,326 consumer complaints on file.

#11256743September 19, 2019
FUEL/PROPULSION SYSTEM
MY 2016 FORD FOCUS WAS SERVICED FOR FUEL SYSTEM RECALL 18S32 ON JULY 12,2019. A CODE WAS REPROGRAMMED. THIS DID NOT FIX THE PROBLEM OF THE ENGINE SPORADICALLY STALLING AND IT STILL POSES A SAFETY RISK. RETURNED TO FORD DEALERSHIP ON 09/03/2019. CAR WAS STILL STALLING AND "CHECK ENGINE LIGHT" WAS ON. THE CHECK ENGINE LIGHT COMING ON AFTER THE POWERTRAIN CONTROL MODULE HAD BEEN REPROGRAMMED IS A DIRECT INDICATION FUEL TANK IS DAMAGED -FORD RECALL 19S22, WITH A FUEL TANK DEFORMITY WHICH NEEDS TO BE REPLACED TO CORRECT THE SAFETY ISSUE. FORD DEALERSHIP POWER FORD IN ALBUQUERQUE,NM REFUSED TO DO THE CPV REPLACEMENT, CARBON CANISTER REPLACEMENT, FUEL DELIVERY MODULE AND FUEL TANK REPLACEMENT AS RECALL 19S22 CLEARLY STATES IS THE RESPONSIBILITY OF FORD MOTOR COMPANY TO DUE BECAUSE OF SERIOUS SAFETY CONCERNS.MULTIPLE ONLINE CONSUMER REPORTS STATE THIS THAT IF IT IS SERVICED FOR THE RECALL AND THEN CHECK ENGINE LIGHT COMES ON IT IS A DIRECT INDICATION IT NEEDS TO BE FIXED BY FORD MOTOR COMPANY BECAUSE OF FAULTY MANUFACTURING- WHICH DAMAGES THE GAS TANK(FUEL TANK DEFORMITY. IT IS THEIR OBLIGATION TO FIX THE VEHICLE BEFORE AN ACCIDENT DOES HAPPEN. PASSENGERS IN THE CAR DAILY ARE A 10 MONTH OLD AND 2 YEAR OLD , WHO COULD BE GRAVELY INJURED BECAUSE OF THE CAR STALLING-ESPECIALLY ON THE BUSY FREEWAY THE CAR TRAVELS EVERYDAY..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256363September 18, 2019
UNKNOWN OR OTHER
IT WAS SEPT. 16TH, ABOUT 8:15PM. AFTER GETTING OFF WORK, I GOT INTO MY CAR AND STARTED IT UP. THERE CAME A SOUND AND WARNING ON THE DASH THAT A DOOR WAS AJAR. I TRIED MY DRIVER SIDE DOOR BUT THAT DIDN'T EFFECT THE WARNINGS. SO, I GOT OUT, OPENED AND THEN SLAM SHUT THE PASSENGER SIDE DOOR. WHEN I GOT IN THE CAR, THE WARNINGS HAD STOPPED, SO I BACKED OUT, THEN PULLED FORWARD TO MAKE A LEFT TURN ONTO GARDEN GROVE BLVD., A FAIRLY BUSY STREET EVEN AT THIS LATER HOUR. WITH MY BLINKER ON AND THE WAY CLEAR, I ACCELERATED INTO THE STREET FOR MY LEFT TURN. I'D JUST GOTTEN INTO THE TURN WHEN THE PASSENGER DOOR SWUNG WIDE OPEN! BY DUMB LUCK, JUST AS THE TURN WAS FINISHED, THERE WAS AN ENTRANCE ON THE IMMEDIATE RIGHT INTO A LIQUOR STORE PARKING LOT. AFTER TRYING TO SECURELY CLOSE IT HALF A DOZEN TIMES, I TOOK OUT A CHUNK OF THICK ROPE FROM THE TRUNK AND TIED THE DOOR HANDLE TO THE CAR SEAT HEADREST POLE. WOW, PRETTY SCARY. IF SOMEONE WOULD HAVE BEEN UNBUCKLED AND SITTING THERE, THEY'D WOULD DEFINITELY NOT HAVE REMAINED IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256390September 18, 2019
STEERING
THE POWER STEERING WENT OUT IN MY CAR EARLIER IN THE DAY ON 9/17/19 WHEN I WAS MAKING SOME OF MY ROUNDS FOR WORK. I MADE A STOP AT A BUSINESS, AND WAS ONLY INSIDE FOR A COUPLE OF MINUTES. I GOT BACK IN MY CAR, STARTED IT AND THE STEERING WHEEL WAS VERY HARD TO MOVE. I BACKED OUT AND WENT TO A STORE ABOUT 2 MILES DOWN THE ROAD. CHECKED SOME THINGS, BUT DIDN'T SEE ANYTHING WRONG. STARTED MY CAR AND IT WORKED. LATER THE SAME EVENING MY BOYFRIEND AND I DROPPED OFF OUR KIDS TO GO TO TOWN REAL QUICK. WE WERE ONLY GONE FROM THEM FOR ABOUT 45 MINUTES WHEN WE WENT TO HEAD BACK TO GET THEM AND THE STEERING WASN'T WORKING AGAIN. THERE WAS NO NOISE, NO SIGN, NO LIGHT, NOTHING. IT JUST QUIT. WE CHECKED THE FUSE AND IT LOOKED FINE. IT DOESN'T THROW OUT ANY KIND OF CODE. IT SHOWS THAT IT HAS POWER. WE DID MAKE IT HOME, BEING VERY CAUTIOUS. IT'S NOT WORKING TODAY, SO THAT MEANS I CAN'T DO MY JOB. HOWEVER, WHEN WE STARTED SEARCHING THE INTERNET WE BOTH SEE ALL KINDS OF COMPLAINTS STATING THE SAME PROBLEMS. WHY HAS NOTHING BEEN DONE TO ADDRESS THIS ISSUE? THERE WERE RECALLS FOR THE SAME PROBLEM ON OTHER VEHICLES, BUT NOT THE FOCUS. OBVIOUSLY THERE IS A PROBLEM THAT FORD NEEDS TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256483September 18, 2019
UNKNOWN OR OTHER
I BROUGHT CAR TO FORD STAR BECAUSE I FEEL SHUDDER AND ALSO I RECEIVED LETTER FROM FORD ABOUT THE RECALL OF THE TRANSMISSION. AFTER 3DAYS THEY RELEASE THE CAR AND TELLING ME THAT SHUDDER AND JERKING ARE IN NORMAL LIMIT. AND THE CHARGE ME FOR THE LABOR OF $195.BECAUSE THEY SAY THAT IT HAS NO PROBLEM WITH THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256511September 18, 2019
POWER TRAIN
RECEIVED A NOTICE FOR A CLUTCH REPAIR, BRINGING IN ON FRIDAY. CAR STILL SHUDDERS AT SLOW SPEEDS, AND JERKS INTO GEAR. WHEN BACKING UP ON INCLINE DRIVEWAY, CAR ROLLS BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256053September 17, 2019
UNKNOWN OR OTHER
'TAKATA RECALL' I WAS DRIVING AND IN THE MIDDLE OF THE ROAD ON WATT AVE AND THE CAR WENT FROM 45MILES TO 0 IN SECONDS ON A GREEN LIGHT AND I GOT HIT BY THE CAR BEHIND ME,WAS BARELY MOVING A LIGHT CAME ON THE CAR SAYING 'TRANSMISSION MALFUNCTION SERVICE NOW'
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11256155September 17, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN, SEATS
SEVER SHUDDERING WHEN SHIFTING, ESPECIALLY FROM 1ST TO 2ND GEAR; PRE-SHIFTING AT LOW RPM'S AND SLIPPING GEARS; STALLING AND NEAR-STALLING WHEN ATTEMPTING TO ACCELERATE OR WHEN ON AN INCLINE; BACK SEATS COME UNLOCKED AND FLY FORWARD WHEN YOU BRAKE HARD- CONTRARILY THE FRONT SEATS FLY BACK WHEN ACCELERATING . FORD DEMANDS PAYMENT FOR ESTIMATE/DIAGNOSTIC EVEN THOUGH THEY ARE WELL AWARE OF THE PROBLEMS WITH THIS LINE OF VEHICLE. EXTENDED WARRANTY WAS OFFERED, AT A SIGNIFICANT CHARGE- SHOULD BE FREE!!!. THESE PROBLEMS HAVE BEEN ONGOING SINCE I INITIALLY PURCHASED THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256171September 17, 2019
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. ALSO, THE VEHICLE HESITATED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS ALSO TAKEN TO FORD OF MURFREESBORO (1550 NW BROAD ST, MURFREESBORO, TN 37129, (615) 713-1436) FOR UNKNOWN REPAIRS TO THE TRANSMISSION. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256179September 17, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
VEHICLE SHUDDERS WHEN I TRY TO ACCELERATE SLOWLY FROM A STOP SIGN OR MAKING A TURN ON TO A STREET. SOMETIMES SHUDDERS WHEN I AM ALREADY MOVING BUT TRYING TO SPEED UP WITH TRAFFIC SUCH AS BEING ON A HIGHWAY. ALSO WHEN IM LOW ON GAS BEFORE IT REACHES E IT COMPLETELY SHUTS DOWN. NO GAS LIGHT OR SHUDDERING. I HAD CHAMPION FORD IN ERIE PA LOOK INTO THIS BUT THERE WAS NO CODE OR ANYTHING TO GO BY. IM NOT SURE WHAT TO DO. IT HAS BEEN HAPPENING FRQUENTLY NOW BUT EVERYONE I TALK TO SAYS ITS HARD TO DETERMINE WITHOUT A CODE, BUT WHAT IF MY CONTROL MODULE IS MESSED UP OR SOMETHING? I HAVE 5 KIDS I TRANSPORT EVERYDAY AND WORRIED THAT THIS CAN CAUSE AN ACCIDENT IF SOMETHINGS NOT DONE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256226September 17, 2019
POWER TRAIN
I BOUGHT A BRAND NEW 2017 FORD FOCUS AND WITHIN A YEAR OF HAVING THE VEHICLE IT BEGAN TO SHUTTER WHEN ACCELERATING FROM A STOPPED POSITION. TOOK IT TO THE DEALERSHIP THEY SAID THERE WAS NOT A BIG ENOUGH PROBLEM TO FIX. A FEW MONTHS LATER IN ADDITION TO THE SPUTTERING WHILE TAKING OFF FROM BEING STOPPED THE TRANSMISSION NOW SHUTTERS WHEN I REACH SPEEDS OF 50-65. I KNOW I'M NOT THE ONLY ONE WITH THIS PROBLEM. FORD IS PUTTING OUT A GARBAGE PRODUCT AND REFUSING TO FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256227September 17, 2019
POWER TRAIN
VEHICLE SHUDDER WHILE ACCELERATING FROM STOP. 1ST TO 2ND GEAR. PREEXISTING CONDITION FROM MANUFACTURER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256239September 17, 2019
POWER TRAIN
I PURCHASED A 2013 FORD FOCUS SE ON OCTOBER 2014. IMMEDIATELY NOTICED ISSUES WITH CAR SHAKING UPON ACCELERATION. FIGURED IT HAD TO DO WITH THE TORQUE I DIDN'T KNOW BETTER. WASN'T TILL I STARTED HAVING PROBLEMS STARTING CAR AND IT WAS HESITATING EVERYTIME I STOPPED AT A LIGHT. AFTER FEW MINUTES IT WOULD PICK UP SPEED WITHOUT HESITATING UNTIL I STOPPED AGAIN.( THIS CAR IS AN AUTOMATIC BUT FEELS LIKE A STANDARD.) HAD RECALLS AND REPAIRS DONE IN 2015, A WEEK AFTER THAT HAD TO TAKE CAR BACK AGAIN FOR SAME ISSUES. IT WAS REPAIRED AGAIN. HERE WE ARE SEPTEMBER 16, 2019 AND SAME ISSUES. BUT NOW DEALERSHIP IS SAYING RECALL EXPIRES 7 YRS FROM WHEN CAR WAS MADE. NOT PURCHASED. I WAS JUST A WEEK PAST THE EXPIRATION DATE. NOW I HAVE TO PAY OUT OF POCKET FOR SOMETHING FORD COULD NOT GET DONE RIGHT. NOT ONLY THE FIRST TIME, SECOND AND NOW THIRD TIME! THIS WILL BE THE LAST TIME I PURCHASE A FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256245September 17, 2019
ELECTRICAL SYSTEM:HORN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 FORD FOCUS. ON JUNE 15, 2017, THE HORN WAS REPAIRED BY MIKE BASS FORD (5050 DETROIT RD, SHEFFIELD, OH 44035). APPROXIMATELY SIX MONTHS LATER, THE HORN STOPPED WORKING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255848September 16, 2019
STRUCTURE:BODY
THE HEADLINER AT THE TOP OF THE WINDSHIELD HAS COME LOOSE AND IS SEPERATING . LOOKS AS IF IT WAS NOT GLUED OR NOT ENOUGH MATERIAL WAS USED TO KEEP IT IN PLACE. DO NOT KNOW HOW FORD FASTENS THE HEADLINER TO THE WINDSHIELD AREA,BUT FOR IT TO COMES LOOSE AFTER ONLY HAVING BOUGHT IT NEW IN MAY OF 2018 I THINK IS RIDICULOUS , HEADLINER IS 90% TO 95% ALL THE WAY ACROSS.. THIS WAS DISCOVERED IN DRIVEWAY AND CAR WAS NOT IN MOTION WHEN TAKING A SUNSHADE FROM THE WINDSHIELD. THIS WAS FIRST NOTICED ON 06=03-2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255949September 16, 2019
FUEL/PROPULSION SYSTEM
NHTSA SAFETY RECALL NOTICE 18S32/NHTSA RECALL 18V-735 I TRIED TO TAKE MY CAR INTO THE LOCAL POCATELLO,IDAHO 83201 DEALER COURTESY FORD TO GET THESE DEFECTIVE PARTS REPLACED. THEY HAD MY CAR FOR 5HRS, JUST STARTED TO REPROGRAM THE COMPUTER SYSTEM AND REFUSED TO REPLACE THE PARTS. I HAD APPROX. 1YR AGO A STALL PROBLEM WHEN I WAS DRIVING THIS CAR FROM POCATELLO TO BURLEY APPROX. 120MI. THE CAR FUNCTIONED FINE ON THE WAY TO BURLEY BUT STALLED OUT WHEN DRIVING BACK THE 120MI FROM BURLEY TO POCATELLO. THE SERVICE DEPARTMENT AT THE LOCAL FOR DEALERSHIP TOLD ME I HAD TO BRING MY CAR IN FOR AN INSPECTION TO DETERMINE IF I HAD A PROBLEM COVERED BY THE RECALL. AFTER 5HRS OF WAITING AND SEVERAL CALLS TO THE DEALERSHIP, I WENT AND PICKED UP MY CAR. THEY SAID THEY WERE IN THE PROCESS OF REPROGRAMMING MY CAR. WHY WOULD THEY DO THIS. THE RECALL SAYS THE DEFECTIVE PARTS SHOULD BE REPLACED AND THE SYSTEM UPDATED. I BELIEVE THIS DEALERSHIP IS TRYING TO CHEAT ME. I DON'T KNOW WHAT THEY DID TO MY CAR. THEY REFUSED TO FIX THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256015September 16, 2019
ENGINE, POWER TRAIN
THE CHECK ENGINE LIGHT CAME ON. THE TRANSMISSION SHUDDERS AND HESITATES UNDER ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256037September 16, 2019
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
CAR STALLS AT WILL, GAS GAUGE & MILES TO EMPTY ALWAYS WRONG, LOW FUEL INDICATOR LIGHT NEVER COMES ON AND HAS HUGE PROBLEM W/ ACCELERATION. IT OFTEN SHAKES VIOLENTLY WHEN I HIT GAS PEDAL, ALSO TAKES FOREVER TO GET UP TO SPEED. IF IT'S NOT SHAKING VIOLENTLY THEN IT JUST STALLS, LITERALLY DIES, WILL NOT RESTART. FORGET FUEL GAUGE. NOT ONLY IS IT ALWAYS WRONG, IT CHANGES AT WILL. I GO UP OR DOWN A HILL, GAUGE & MILES TO EMPTY CHANGES. LOW FUEL INDICATOR NEVER LIGHTS UP SO WHO KNOWS HOW MUCH GAS I HAVE. LAST TWO TIMES IT STALLED ON HIGHWAY AT 65MPH. ENGINE JUST CUT OUT, DIED & WOULD NOT RESTART. HAS BEEN TO DEALERSHIP 3 TIMES IN 3 WEEKS FOR SAME ISSUES. FIRST INCIDENT, KINDLE FORD IN CAPE MAY COURT HOUSE, NJ HAD IT 9 DAYS OVER LABOR DAY HOLIDAY. FINALLY ADVISED REPAIRS ELIGIBLE UNDER RECALL HOWEVER WAITING FOR PARTS, SPECIFICALLY FUEL TANK, WHICH ACCORDING TO FEDEX WAS IN TRANSIT. 'LUCKY FOR ME' HE SAID, FINALLY HAD LOANER AVAILABLE. I'M WALKING TO GET LOANER WHEN SUDDENLY TECH YELLS OVER THAT MY CAR IS DONE! WHAT? HE JUST SAID TANK WAS IN TRANSIT! RELUCTANTLY TOOK MY CAR ONLY TO HAVE IT DIE AGAIN. HAD IT TOWED TO KINDLE AGAIN AND HE SAID CAR STARTED RIGHT UP FOR HIM AFTER HE PUT GAS IN IT. HE IMPLIED I RAN OUT OF GAS BECAUSE GAUGE WAS PINNED ON EMPTY. I HAD PUT GAS IN IT THAT MORNING. GAUGE INDICATES IT WAS LOW BUT IT WAS NOT PINNED ON EMPTY (SEE PHOTO). AND IF THAT WAS THE CASE, WARNING LIGHT NEVER CAME ON (SEE PHOTO). NOW THEY ARE SAYING THEY CAN'T FIX IT UNTIL THEY REPLICATE PROBLEMS FOR THEMSELVES. AS IF I WAS LYING! CAR DOESN'T DO IT WHEN THEY DRIVE IT SO WHAT DO I DO? I'M AFRAID TO DRIVE MY OWN CAR BUT I HAVE TO GO TO WORK, ETC. I JUST HOPE MY SON & I AREN'T KILLED WHEN CAR UNEXPECTEDLY STALLS AGAIN WHILE WE ARE ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255549September 16, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE VEHICLE STOPPED ABRUPTLY WHILE DRIVING AND LOST ELECTRICAL FUNCTION THE CONTACT WAS ALMOST INVOLVED IN A CRASH WHEN THE VEHICLE BECAME IMMOBILE THE CONTACT WAS CONCERNED FOR HER SAFETY WHILE DRIVING AT 70 MPH, THE TRANSMISSION NOT IN PARK WARNING LIGHT ILLUMINATED AND THE VEHICLE CAME TO AN ABRUPT STOP. THE CONTACT ALSO STATED THAT THE VEHICLE LOST ALL ELECTRICAL FUNCTION. THE VEHICLE WAS TOWED TO KNOX FORD LOCATED AT 461 S DIXIE BLVD, RADCLIFF, KY 40160, (888) 433-4805 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BODY CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255583September 16, 2019
ENGINE, FUEL/PROPULSION SYSTEM
TAKATA RECALL MY CAR HAD STALLED OUT EVER SINCE I GOT IT BRAND NEW. WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255584September 16, 2019
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY CAR STALLS OUT EVER SINCE I BOUGHT IT. I LOOKED ONLINE AND IT SAID DON'T LET IT GO BELOW HALF A TANK AND IT WON'T. SO THAT'S WHAT I'VE BEEN DOING. I BROUGHT IT IN TO THE DEALERSHIP, BUT THEY WERE NO HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus