Ford Focus Complaints

22,326 consumer complaints on file.

#11308283February 10, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS THEN INFORMED BY (RIVERTOWN FORD 1680 WHITTLESEY RD, COLUMBUS, GA 31904) THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). IT WAS RECOMMENDED THAT A DIAGNOSTIC TEST BE PERFORMED ON THE PURGE VALVE. THE RESULT WAS THAT THE PURGE VALVE WAS INTACT SO THE SOFTWARE UPDATE WOULD BE PERFORMED. THE SOFTWARE UPDATE WAS PERFORMED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE BATTERY, IDLE SENSOR, THROTTLE BODY CONTROL MODULE AND PURGE VALVE WAS PREVIOUSLY REPLACED. THE MANUFACTURER WAS NOT CONTACTED NOR INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308312February 10, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING AT LOW SPEEDS THE VEHICLE STALLED AND RESTARTED INDEPENDENTLY. THE TRANSMISSION FAULT WARNING LIGHT WAS ILLUMINATED AS WELL AS THE SERVICE VEHICLE MESSAGE WAS DISPLAYED. THE CONTACT CALLED. SIMI VALLEY FORD 2440 FIRST ST, SIMI VALLEY, CA 93065 (805) 583-0333, HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308356February 10, 2020
POWER TRAIN
HAD TAKEN MY 2015 FOCUS INTO SARASOTA FORD IN SARASOTA,FLORIDA TO BE SERVICED AND RECALL ABOUT THE CLUTCH RECALL. THEY HAD ISSUED ME A 2018 FORD FUSION COURTESY VEHICLE FOR 3 DAYS WHILE WORKING ON MY CAR FOR THE RECALL, AS WELL AS THE WIPERBLADE MOTORS BOGGING DOWN TO NOTHING ON THEIR OWN WHILE UNDER WARRANTY. I WAS GIVEN A REPORT UPON PICKUP SAYING THAT THE TECHNICIAN DROVE THE CAR TO SMELL FOR BURNING DISC AND LOOKED THROUGH INSPECTION PORT AND WROTE THAT THERE WAS NO BURNING SMELL, THAT CLUTCH IS FINE AND THAT THE WIPER ISSUE COULD NOT BE DUPLICATED. WIPER ISSUE I HAVE PERSONALLY VERIFIED UPON PICKING UP MY VEHICLE THAT WAS NEVER FIXED. RECALL ISSUE WAS NEVER REMEDIED PER RECALL ORDER INSPECTION AND OR FIX INCLUDING REPROGRAMMING. I HAVE GONE ON MULTIPLE WEBSITES TO PULL MY CAR SERVICE HISTORY AND THERE IS NO RECORD OF MY CAR EVER GOING IN FOR SERVICE THERE. THIS TELLS ME (SPECULATION) THEY NEVER REPORTED MY VEHICLE AS BEING SERVICED, AND ALSO ALL WEBSITES INCLUDING FORD PASS IS STATING MY VEHICLE AS BEING UNRESOLVED WITH THE ISSUE. I HAVE CHECKED TODAY AS WELL (2-10-20) AND NO CHANGES OR RECORD HAS BEEN RECORDED. CURRENTLY IN THE PROCESS OF FINDING MY VEHICLE REPORT FROM THEM FOR DOCUMENTATION. RECALL WAS ISSUED FOR CLUTCH DISK FRACTURE/POTENTIAL FIRE RISK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307985February 9, 2020
WHEELS
GOING THROUGH REAR TIRES. CAUSING IT TO ACT LIKE REAR WHEEL DRIVE VEHICLE ON WET PAVEMENT. HAD AN ALIGNMENT DINE ABOUT 1 MONTH AGO AND HAD GOOD TIRES ON IT, THEY ARE NOW BALD. ALSO BACK END SLIDES WHEN HITTING EVEN SMALL BUMPS. FIRST TIME WAS ABOUT 2 YEARS AGO, GOT IT ALIGNED AND NEW TIRES WAS FINE TILE ABOUT 2 MONTHS AGO. GOT DECENT TIRES AND AN ALIGNMENT ITS ALREADY DOING ITVAGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307986February 9, 2020
POWER TRAIN
VEHICLE SHAKES AND TRANSMISSION SLIPS WHEN PULLING OUT FROM A STOP. IT DOES THIS EVERY TIME YOU PULL OUT FROM A STOPPED POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308051February 9, 2020
FUEL/PROPULSION SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
RECALL 18S32 I AM RESPONDING ON BEHALF OF [XXX] WHO HAS BEEN MY SONS GIRLFRIEND FOR 16 YEARS. THE CAR WAS TAKEN TO COLLEY FORD, 1945 AUTO CENTER DR. GLENDORA CA DECEMBER 19,2018 FOR THE RECALL. THE DEALER REPROGRAMMED PCM CLEARED ALL CNDTCS. PARTS WERE NOT AVAILABLE AT THAT TIME. THE CAR WAS RETURNED TO COLLEY FORD ON NOVEMBER 11, 2019 FOR THE SAME PROBLEM. COLLEY FORD STATED THEY CAN NOT REPAIR THE CAR UNDER WARRANTY SINCE UNDER THE VIN IT SHOWS A REPAIR WAS ALREADY DONE. TO DATE FORD HAS NOT SENT [XXX] A PARTS ARE AVAILABLE NOTICE. SEE ATTACHED DOCUMENTS. BEST REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308064February 9, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THE VEHICLE HAD A RECALL ON THE TRANSIMISSION. I TOOK THE VEHICLE IN FOR THE RECALL. THE VEHICLE RAN GOOD FOR ABOUT TWO MONTHS. THE VEHICLE HAS STARTED TO SLIPE WHEN I HIT THE GAS, LIKE IT NEEED MORE GAS. IF THE GAS PADLE IF HIT ANY HARDER, I GOING TO PUSH IT THROUGHT THE FLOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308101February 9, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
THE VEHICLE IDLES ROUGH, THE TRANSMISSION SLIPS AND THE RPMS GET HIGH IN FIRST AND SECOND GEARS, IT TAKES FOREVER TO ACCELERATE, THE FUEL GAUGE WILL SAY 100 MILES TILL EMPTY THEN DIE ON YOU, I HAVE BEEN STRANDED 5 TIMES IN LESS THAN A YEAR DUE TO THAT, RECENTLY ON 2/8/20 THE CAR WOULDN'T ACCELERATE IN THE MIDDLE OF A BUSY INTERSECTION AND PROCEEDED TO STALL IN THE MIDDLE OF THE ROAD. I HAD TO LITERALLY PUSH THE CAR OUT OF THE INTERSECTION AND INTO A STORE PARKING LOT DURING 5PM TRAFFIC. I CANNOT BELIEVE THIS CAR RECEIVED A 5 STAR SAFETY RATING, I FEEL A NUMBER OF THINGS ABOUT THIS MODEL CAR AND COMPANY BUT SAFE DEFINITELY IS NOT ONE OF THEM. DOORS THAT HAVE DEFECTIVE LATCHES, OPENING AT ANYTIME, TRANSMISSION PROBLEMS LEADING TO CARS CONSTANTLY ALMOST REAR ENDING YOU, AND A CAR THAT CAN STALL IN THE MIDDLE OF A BUSY INTERSECTION OR FREEWAY, IS NOT BY ANY MEANS A DEFINITION OF THE WORD SAFE. I WILL NEVER BUY ANOTHER FORD AGAIN, AND I WILL CONVINCE ANY ELSE TO NOT BUY FROM A COMPANY THAT VALUES PROFITS OVER CONSUMER SAFETY BY INSTALLING CHEAP, DEFECTIVE PARTS AND COMPONENTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307922February 8, 2020
POWER TRAIN
FAULTY TRANSMISSION DEFECT RELATING TO THE CLUTCH AND TRANSMISSION CONTROL MODULE IN THE DPS6 TRANSMISSION. LOSS OF CLUTCH ENGAGEMENT, LOSS OF POWER AND NO START FROM ENGINE. FORD MOTOR COMPANY FAILED TO DETERMINE MY CAR TO QUALIFY FOR A CLUTCH AND TRANSMISSION CONTROL MODULE REPLACEMENT. FORD MOTOR COMPANY ALSO FAILED TO DETERMINE MY CAR TO QUALIFT FOR A CLUTCH AND TRANSMISSION CONTROL MODULE REPLACEMENT FALLING UNDER THE CUSTOMER SATISFACTION PROGRAM 14M01 - SUPPLEMENT #7 AND CUSTOMER SATISFACTION PROGRAM 15B22- SUPPLEMENT #3. I HAVE EMAILED DAVID J. JOHNSON ON SUNDAY FEBRUARY 2, ,2020 AND RECEIVED A CALL FROM MR. JOHNSON EXECUTIVE OFFICE ON FEBRUARY 5, 2020 AND HAVE YET TO RECEIVED ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307933February 8, 2020
ENGINE
MY CAR IS HAVING ISSUES SHIFTING. IT IS AN AUTOMATIC CAR. THERE IS ISSUES ACCELERATING. WHEN STOPPED I HIT THE GAS PEDAL AND ITS FINE UNTIL IT SHIFTS, THEN THE CAR STALLS FOR A FEW SECONDS AND THEN CATCHES UP. IT DOES THIS EVERY TIME IT GOES TO SHIFT GEARS UNTIL ABOUT 35 MPH. IT IS OUT OF WARRANTY TO FIX THE TRANSMISSION, BUT IT POSSES A HUGE SAFETY RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307723February 7, 2020
ELECTRICAL SYSTEM
I WAS ON THE FREEWAY WHEN MY DOOR (DRIVER SIDE) OPEN BY IT SELF, I PULLED OVER AND CHECKED THAT THE DOOR LOCK STOPPED LOCKING.NOW MY CAR IS PARKED ON THE STREET WITH THE DRIVER'S DOOR OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307407February 6, 2020
STEERING
I OWN A 2012 FORD FOCUS SEL. AN ERROR CODE HAS COME UP FOR ABOUT 6 MONTHS WHEN STARTING THE CAR "STEERING ASSIST FAULT" IT WILL USUALLY GO AWAY BUT ON JAN 13TH 2020 I WAS LEAVING WORK AND IT WOULD NOT GO AWAY AND I COULD NOT MOVE MY CAR. THE ERROR REMAINED AND I HAD TO HAVE THE CAR TOWED BECAUSE I COULD NOT STEER THE CAR AT ALL. I AM ACTIVE DUTY MILITARY LIVING IN GERMANY ON ORDERS AND MY CAR IS NOW AT THE FORD GARAGE WITH A QUOTE OF 1,860 EURO TO FIX THE POWER STEERING. THIS IS UNACCEPTABLE THAT FORD HAS NOT RECOGNIZED THIS AS A NEED FOR A SAFETY RECALL AND CAR OWNERS ARE HAVING TO PAY THOUSANDS OF DOLLARS TO REPAIR THIS PART WHEN I HAVE BEEN TOLD BY MECHANICS IT IS DUE TO THE PART BEING PLACED IN AN INCORRECT PLACE CAUSING IT TO ERROR OUT. THIS IS A HUGE SAFETY ISSUE DUE TO THE ERROR HAPPENING WHILE DRIVING AS WELL, LEAVING YOU WITH NO CONTROL TO STEER THE CAR. I AM OUT THOUSANDS OF DOLLARS IN RENTAL FEES WHILE MY CAR HAS BEEN SITTING AT A GERMAN FORD DEALERSHIP WAITING FOR REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306110February 6, 2020
WHEELS:LUGS/NUTS/BOLTS/STUDS
2012 FORD FOCUS. CONSUMER WRITES IN REGARDS TO DEFECTIVE LUG NUTS. *LD THE CONSUMER STATED THE LUG NUTS IN THE TIRES HAD SWOLLEN PREVENTING THE TIRES FROM BEING ROTATED*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307422February 6, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
MY RADIO HAS VERY HIGH STATIC AND I CANNOT USE MY PHONE SYSTEM. MY FUEL GAUGE IS NOT READING PROPERLY. MY CAR JUST SHUTS OFF WHILE I AM DRIVING IT. WHEN I PULL OFF THE ENGINE STALLS. THESE ISSUES HAVE BEEN ON GOING EVERY SINCE I OWNED THE CAR. IT IS A COMPLETE LEMON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307427February 6, 2020
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE GEAR SHIFT SELECTOR WAS PLACED IN REVERSE HOWEVER, THE VEHICLE FAILED TO RESPOND. THE TRANSMISSION WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO NORRIS FORD DEALER, (901 MERRITT BLVD, BALTIMORE, MD 21222, (410) 285-0200) AND WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE TRANSMISSION WAS REPLACED PREVIOUSLY, HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT ASSIST AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307451February 6, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING, THE TRANSMISSION WAS SLIPPING OUT OF GEARS, SHAKING AND SHORTER. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO EL CAJON FORD DEALER, (1595 E MAIN ST, EL CAJON, CA 92021, (619) 312-4107) AND WAS DIAGNOSED THAT THE DPS 6 AUTOMATIC TRANSMISSION CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307474February 6, 2020
POWER TRAIN
WHEN ACCELERATING, THE VEHICLE SHUTTERS, SHAKES AND JERKS. THIS HAPPENS EVERY TIME, NO MATTER WHETHER THE VEHICLE HAS BEEN IDLE FOR NO SPECIFIC AMOUNT OF TIME AND EVEN WHEN THE VEHICLE IS OPERATIONAL. THE VEHICLE WAS PURCHASED NEW IN DECEMBER 2013 AND HAS BEEN AN ONGOING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307514February 6, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE VIBRATED AND LOST POWER, WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE JOHNSON CITY FORD DEALER, LOCATED AT 207 PRINCETON RD, JOHNSON CITY, TN 37601, WHERE THE CLUTCHES AND TRANSMISSION WERE REPAIRED. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND REFERRED THE CONTACT BACK TO THE DEALER. THE FAILURE WAS NO T REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307587February 6, 2020
ENGINE
TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO GENE LATTA FORD INC 1565 CARLISLE ST, HANOVER, PA 17331 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THE A SOLENOID NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307364February 5, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
AFTER WARM, AT A RED LIGHT, IN NEUTRAL (MANUAL TRANSMISSION), CAR WILL DROP RPM AND STUTTER, NEARLY STALLING OUT. SOMETIMES ONLY ONCE, AND OTHER TIMES REPEATEDLY WHILE SITTING THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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