Ford Focus Complaints

22,326 consumer complaints on file.

#11359798September 18, 2020
STEERING
I TURNED ON THE CAR (STATIONARY) IN MY PARKING LOT AND A WARNING LIGHT CAME UP ON DISPLAY STATING "STEERING ASSIST FAULT - SERVICE REQUIRED." THE STEERING WHEEL WAS DIFFICULT TO MOVE WITH CAR UNDER 5 MPH. I TURNED OFF THE CAR AND TRIED AGAIN. THE WARNING LIGHT IMMEDIATELY CAME ON AGAIN AND SAME ISSUE WAS OBSERVED. THE CAR IS CURRENTLY INOPERABLE AS IT CAN NOT BE SAFELY MOVED FROM A SMALL PARKING SPOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359837September 18, 2020
UNKNOWN OR OTHER
CAR WAS RUNNING AND THEN JUST DIED. CAR WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359849September 18, 2020
SERVICE BRAKES, ENGINE, STEERING
I PURCHASED MY FORD FOCUS 2014 WITH 40,000 MILES FOR $17,000, MID YEAR OF 2017. THE CAR DROVE PERFECTLY BEFORE ITS FIRST RECALL IN DECEMBER OF 2018. EVER SINCE THEN THE CAR HAS BROKEN DOWN AT LEAST EVERY 3 MONTHS. I HAVE HAD FOUR RECALL REPAIRS SINCE THE PURCHASE, I BELIEVE THE RECALLS ARE THE REASON IT NEEDS SO MANY ADDITIONAL OTHER REPAIRS. BESIDES THE CAR ITSELF I HAVE SPENT OVER $35,000 ON ADDITIONAL REPAIRS. I HAVE PAID FORD, MURRAY'S AUTO / ACIMA, ALL 4 U AUTO, FIRESTONE AND BEST TIRES FOR REPAIRS. I HAVE RESEARCHED THE RECALLS AND OTHER PEOPLE'S EXPERIENCES WITH THE CAR, MANY OF THE CUSTOMER EXPERIENCING WAY MORE TROUBLESOME ACTIVITY WITH THE CARS WITH THE RECALL THAN WHAT IS STATED IN THE MAIL LETTER. I WOULD LIKE TO REQUEST A SETTLEMENT REIMBURSEMENT OF A NEW CAR DUE MY UNSATISFIED EXPERIENCE WITH MY CAR. I WILL ATTACH ALL MY PAID AND ONGOING DEBT RECEIPTS FOR MY CAR'S MAINTENANCE. AFTER ONE OF MY RECALLS IN 2018 THE CAR WAS RETURNED TO ME IN EVEN WORST CONDITION, WITH ENGINE FAILURE AT THE WAKE FOREST NC LOCATION. I RECEIVED A DIAGNOSIS AT THE CARY CROSSROADS, NC LOCATION THAT SAID THE CAR WOULD NEED A $10,000 NEW ENGINE. I THOUGHT THIS WAS UNFAIR BECAUSE I HAD NOT HAD ENGINE PROBLEMS BEFORE THE RECALL, AND RESEARCHING ONLINE MANY DISSATISFIED CUSTOMER AGREED THAT THE SPECIFIC RECALL WAS CAUSING ENGINE FAILURE, AND MY ADVISOR AGREED THAT THE RECALL FAULT PART AND ENGINE COULD HAVE NEGATIVELY AFFECTED ONE ANOTHER ALTHOUGH REFUSED TO PAY FOR THE REPAIR. I CALLED FORD CORPORATE AND EXPLAIN TO THEM WHAT HAPPENED THEY DEDUCTED OVER $6,000.00 FROM THE ENTIRE ENGINE PRICE. I WAS NOT SATISFIED WITH THE COST I HAD TO PAY BUT PAID THE COST BECAUSE I STILL HAD CLOSE TO 10,000.00 TO PAY MY BANK SECU FROM THE LEASE CAR LOAN. THE ALIGNMENT, RODS, AND BRAKES WERE ALSO A MAJOR EXPENSE I HAD TO PAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355484September 17, 2020
STRUCTURE:BODY, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
ON 9/2/2020 AROUND 10 PM IN MICHIGAN I WAS MAKING A PIZZA DELIVERY, I PULLED INTO THE SUBDIVISION WHERE I HAD TO MAKE THE DELIVERY, ALL THE SUDDEN MY CAR COMPLETELY SHUT OFF. I COULDN'T ACCELERATE OR BRAKE. I GOT MY CAR FO SAFTEY AWAY FROM THE HOUSES BECAUSE MY FIRST INSTINCT WAS SAFETY. I GRAB MY PHONE TO CALL MY BOSS, I THOUGHT MY CAR JUAT BROKE DOWN. THEN I SAW SMOKE AND SPARKS. I CALLED THE EMERGENCY SERVICES AND THE CARS SMOKE GOT DARKER AND THE FLAMES GOT BIGGER. I WAS VERY SCARED. ALL MY WINDOWS EXPLODED AND THE CAR MELTED TO GROUND. BY THE LOOKS OF MY PHOTO THE FIRE STARTED NEAR THE BATTERY AND CABLES. EVER SINCE THAT NIGHT, I'VE BEEN SCARED OF FIRES, HOT SURFACES, AND WEARY AROUND CARS. I'M LUCKY TO BE ALIVE BUT IT WAS VERY DANGEROUS AS THE FLAMES REACHED ABOUT 10 FEET HIGH. LUCKILY IT DID NOT CATCH ANYTHING NEAR BY ON FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11355633September 17, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE SLIPPED OUT OF DRIVE INTO NEUTRAL. THE CONTACT CALLED FAIRWAY FORD (2761 E STONE DR, KINGSPORT, TN 37660), AND INFORMED THE DEALER OF THE FAILURE. THE DEALER INFORMED THE CONTACT THAT HE HAD TO PAY A DIAGNOSTIC FEE. THE VEHICLE WAS NOT TAKEN TO A DEALER DUE TO THE DIAGNOSTIC AND REPAIR COSTS. THE CONTACT ALSO STATED THAT THE VEHICLE INDEPENDENTLY SHIFTED TO NEUTRAL WHILE STOPPED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355648September 17, 2020
POWER TRAIN
WHILE DRIVING ON A LEVEL FOUR LANE ROAD (AT 45MPH), THE CAR SHOOK AND TRANSMISSION STARTED SLIPPING BADLY. LUCKILY I WAS CLOSE TO HOME. CHANGED THE TRANSMISSION FLUID AND ONLY GOT 4 MILES DOWN THE ROAD AFTERWARDS AND IT SHOOK VIOLENTLY AND THE TRANSMISSION COMPLETELY WENT OUT. HAD THE CAR TOWED TO THE DEALERSHIP AND TOLD US THE TCM (TRANSMISSION CONTROL MODULE) WAS BAD AND REPLACED IT SINCE IT WAS COVERED UNDER FORDS 150.000 MILE EXTENDED WARRANTY BUT AFTER REPLACING THAT THEY DONE MORE TESTS ON THE CAR WHEN THEY SAID THE WHOLE TRANNY ALSO HAD TO BE REBUILT. FORD EXTENDED THE WARRANTY TO 100,000 MILES ON THE PARTS IN MY TRANNY BUT MINE HAD 13,000 MILES TOO MANY TO QUALIFY FOR BE COVERED. SO NOW I'M STUCK PAYING $2500 PLUS TAXES!!! I PAID $6,000 FOR THE CAR AND 1 WEEK LATER, I HAVE TO PAY ALMOST ANOTHER $3000. I'VE ALWAYS BEEN A FORD LOVER BUT NOT AFTER THIS. I'M DONE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355649September 17, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
I STARTED MY CAR AND BEGAN TO DRIVE. TWO MINUTES AFTER DRIVING I WAS GOING 25 MPH ON A TOWN STREET AND MY TRANSMISSION FAULT LIGHT CAME ON. I LOST POWER AND CONTROL OF THE CAR, ALMOST GETTING HIT BY A LARGE TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355671September 17, 2020
SERVICE BRAKES, ENGINE, POWER TRAIN
MY 2014 FORD FOCUS HATCHBACK HAS HAD CONCERNING SAFETY ISSUES DUE TO THE DUAL-CLUTCH AUTOMATIC TRANSMISSION SINCE I BOUGH THE CAR BRAND NEW IN JANUARY 2015. WHEN I TRY TO ACCELERATE DRIVING DOWN THE STREET AND ON THE HIGHWAY MY CAR LURCHES MULTIPLE TIMES AND I'M UNABLE TO ACCELERATE. THIS HAS ALMOST CAUSED MANY CAR ACCIDENTS AND TERRIFIES ME EVERY TIME I DRIVE.THE LURCHING HAS ALSO LOOSENED PARTS OF MY CAR AND FEELS LIKE PARTS OF MY CAR COULD FALL OFF AT ANYTIME. MY ENGINE ALSO HAS ISSUES AND I'VE HAD TO STOP ON THE SIDE OF THE ROAD AT LEAST TWICE NOW DUE TO THE ENGINE OVERHEATING. I HAVE NEVER FELT SAFE DRIVING THIS CAR. I'VE TAKEN IT INTO THE DEALERSHIP MANY TIMES SINCE THE FIRST WEEK I BOUGHT THE CAR COMPLAINING ABOUT THE TRANSMISSION AND THE EMPLOYEES KEPT TELLING ME THAT THEY COULDN'T DO ANYTHING ABOUT IT. I NEVER WOULD HAVE PURCHASED THIS CAR IF I HAD KNOWN ABOUT THESE ISSUES AND I WILL NEVER PURCHASE A FORD CAR AGAIN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11355673September 17, 2020
FUEL/PROPULSION SYSTEM, POWER TRAIN, STEERING
STEERING SEIZED UP AT 70K MILES. ELEC. RACK & PINION NEEDS REPLACING $2800! THIS SHOULD NOT HAPPEN AT 70K MILES - EXTREMELY DANGEROUS AND EXPENSIVE TO FIX ON A 5 YR OLD CAR. TRANSMISSION STUTTERS - WAS RECALLED, "FIXED" AND STILL HESITATES OCCASIONALLY. NEVER TAKE AN INTERSECTION FOR GRANTED BECAUSE CAR MIGHT STUTTER - EXTREMELY DANGEROUS SOMETIMES. GAS TANK RECALLED - FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355361September 16, 2020
POWER TRAIN, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THE WHILE THE WINDSHIELD WIPERS WERE ACTIVATED ON THE HIGH SETTING, THERE WAS A 5 OR 6 SECOND DELAY. THE TRANSMISSION WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AL PACKER'S WHITE MARSH FORD (9801 PULASKI HWY, MIDDLE RIVER, MD 21220, (443)777-5000) AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355410September 16, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION SHUDDERED BETWEEN SHIFTING GEARS. NO WARING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR A LETTER HE RECEIVED FROM FORD FOR THE REPAIR OF THE CLUTCH ASSEMBLY AND HARDWARE, AND THE REPLACEMENT OF THE CLUTCH MODULATOR. THE CONTACT STATED THAT THE REPAIR WAS NOT DUE TO A RECALL. THE VEHICLE WAS TAKEN TO THE NORTHGATE FORD (8940 COLERAIN AVE, CINCINNATI, OH 45251), AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OUT OF WARRANTY FOR THE REPAIR OF THE TRANSMISSION CLUTCH AND HE HAD TO PAY OUT OF POCKET FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 79,552.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355092September 15, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I TOOK CAR TO DEALER BACK LAST YEAR FOR A FUEL PROBLEM RECALL AND WHEN I WAS TAKING CAR TO DEALER THE CAR SHUTTERED AND DIED AND I ABOUT HIT THE CAR IN FRONT OF ME.I CALLED ALLEN VIGIL FORD.THEY SAID THEY DID THE RECALL BUT THEY REPLACED CLUTCH AND NOW ENGINE LIGHTS BEEN ON EVER SINCE.BEFORE I PICKED IT UP THE ENGINE LIGHT WAS ON AND THEY TOOK IT BACK AND TURED OUT THE LIGHT.WENT TWO BLOCKS IT CAME BACK ON.TOOK IT BACK AND THEY DID IT AGAIN SAME THING HAPPENED WENT 2 BLOCKS AND ENGINE LIGHT CAME ON.I LEFT IT FOR A FEW WEEKS AND THEY CALLED AND SAID IT WAS READY.I HAD MY WIFE PICK IT UP AND GOT HALFWAY HOW AND ENGINE LIGHT CAME BACK ON.BEEN ON EVER SINCE. I ALL SO TOLD THEM THAT WHEN YOU PUT GAS IN IT TAKES SEVERAL MINUTES TO RE CRANK ENGINE.I TOOK CAR TO ANOTHER FORD DEALER THEY TRIED TO SELL ME ANOTHER CLUTCH.SO I JUST DON'T KNOW WHAT TO DO NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355229September 15, 2020
STEERING
POWER STEERING WILL NOT WORK. BEGAN HAVING ISSUES SEVERAL MONTHS AGO BUT RE-CRANKING WOULD FIX ISSUE. NOW POWER STEERING IS COMPLETELY OUT. WHAT A DRIVING HAZARD THIS IS AND IT'S OBVIOUS A BIG ISSUE IN THIS MAKE AND MODEL. WHY NO RECALL? THIS IS A 2013 FORD FOCUS WITH 70,000 MILES. VEHICLE WAS STATIONARY WHEN FINALLY WENT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354880September 14, 2020
STEERING
POWER STEERING RACK GONE BAD AT 89,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354910September 14, 2020
ENGINE
WHILE DRIVING MY CAR ON THE HIGHWAY THE ENGINE SUDDENLY LOST POWER JUST IMAGINE THAT WITH 2 KIDS IN THE BACK SEAT COMPLETELY SCARY SITUATION MY CAR FELT LIKE I WAS DRIVING A STICK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354988September 14, 2020
POWER TRAIN
THE AFFECTED VEHICLES ARE 2011 TO 2016 FIESTAS AND 2012 TO 2016 FOCUS MODELS. THE POWERSHIFT TRANSMISSION IS A SIX-SPEED DUAL-CLUTCH AUTOMATIC, AND COMPLAINTS ABOUT THE GEARBOX INCLUDE STUMBLING, SHUDDERING, ROUGH SHIFTS, HESITATION, AND PREMATURE WEAR.MAR 6, 2020 DOES THIS APPLY TOWARDS MY CAR MAKE & MODEL????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355046September 14, 2020
ENGINE, POWER TRAIN
WHILE DRIVING ONLY 20 MINUTES ON HIGHWAY THE ENGINE LIGHT CAME ON. PULLED OVER IMMEDIATELY AND TURNED OFF THE CAR. THE CAR WAS TOWED TO THE NEAREST SHOP. THEY SAID THEY NEED TO REPLACE THE FAILED WATER PUMP AND THERMOSTAT. THE NEXT DAY THEY SAID THAT DIDNT FIX THE PROBLEM AND THAT IT NEEDED A HEAD GASKET REPLACED. AFTER OPENING THE ENGINE THEY SAID THAT ITS WARPED. THE CAR (SE MODEL) HAS ONLY 84000 MILES AND WAS A CERTIFIED PREOWNED CAR WE BOUGHT FEB 2016. I WILL BE CONTACTING FORD MANUFACTURER ON A POSSIBLE RECALL #19522 AS WELL AS THE DEALERSHIP AS THIS SHOULD BE COVERED UNDER THE 7 YEAR 100000 WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354342September 11, 2020
SEAT BELTS
REAR PASSENGER SIDE SEAT BELT DOES NOT RETRACT PROPERLY. THE SEAT BELT HAS BARELY BEEN USED OVER THE LIFE OF THE VEHICLE, SO THIS IS NOT A WEAR ISSUE. TOOK VEHICLE TO FORD DEALER IN WASHINGTON, MO, AND THEY STATED THE SEAT BELT MECHANISM WOULD NEED TO BE REPLACED--COST WAS ABOUT $500. TOO MUCH FOR A SEAT BELT THAT BARELY GETS USED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354393September 11, 2020
POWER TRAIN
I HAVE A TRANSMISSION PROBLEM, THE CAR STOPPED WHILE I'M DRIVING AND I GET A WARNING MESSAGE TO CHECK THE ENGINE. THE AUTOMATIC SHIFTING IS HARD AND NOT SMOOTH. IT BECAME NOT SAFE TO DRIVE WEATHER IN A HIGHWAY OR ON A CITY STREET WITH THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354466September 11, 2020
POWER TRAIN
THERE IS A SHUDDER ON TAKE OFF AND VIBRATION WHILE ACCELERATING - 2013 FORD FOCUS. 2013 FORD FOCUS TO VIBRATE UPON ACCELERATION. FROM YOUR DESCRIPTION, IT DESCRIBING AN ENGINE MISFIRE. MISFIRES CAN BE CAUSED BY MANY ISSUES, BUT THE MOST COMMON ARE SPARK PLUGS, COIL, FUEL PUMP, FUEL INJECTORS, MAF SENSOR, VACUUM LEAKS, OR A WIRING HARNESS FAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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