Ford Focus Complaints (2014)

2,661 consumer complaints on file.

#11572313February 16, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2014 Ford Focus. The contact stated while driving 30 MPH, the vehicle started to shake, after which the vehicle lost motive power and was unable to accelerate above 5 MPH. The contact was able to pull to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission control module. The TCM was replaced, but the dealer was unable to program the TCM. The dealer diagnosed an additional failure with the dual clutch. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572099February 15, 2024
POWER TRAIN, ENGINE
The contact owns a 2014 Ford Focus. The contact stated that the gear had to be shifted from park to neutral and back to park to start the vehicle. The vehicle started and the contact depressed the accelerator pedal however, the vehicle failed to respond but the engine revved up. The contact stated that while driving at an undisclosed speed, the vehicle jerked, and the transmission slipped and delayed while downshifting. The contact stated that while depressing the brake pedal to stop the vehicle, the vehicle accelerated unintendedly without warning. The check engine warning light was illuminated. Additionally, the “Transmission Hot - Pull Over Safely - Wait 5 Minutes" was displayed. The vehicle was taken to the dealer where a diagnostic test was performed. The dealer stated that the actuator had seized and burned the clutch. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571682February 13, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while driving 70–72 MPH, the vehicle decelerated. The contact pulled to the side of the road. The check engine and cruise control warning lights were illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the PCM and transmission control module, snap ring, transmission fluid, two clutch ports, transmission case, and input bearing needed to be replaced. The dealer informed the contact that the parts were on backorder. The vehicle was not repaired. The manufacturer was contacted and referred to the NHTSA Hotline. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569564February 2, 2024
FUEL SYSTEM, GASOLINE
The contact's fiancé owns a 2014 Ford Focus. The contact stated that while his fiancé was driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the vehicle hesitated to start and failed to start right away after a jumpstart. The contact was later able to start the vehicle. The RPM also fluctuated while the vehicle was idling. The vehicle was taken to an independent mechanic, who reset the check engine warning light; however, the failure recurred. The vehicle was taken back to the independent mechanic, who retrieved DTC Code: P1450 and determined that the canister purge valve (CPV) and fuel vapor system needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Numbers: 18V735000 (Fuel System, Gasoline) and 19V515000 (Fuel System, Gasoline); however, the VIN was not included in the recalls. The failure mileage was approximately 98,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568514January 29, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving 50 MPH, the contact attempted to accelerate however, the transmission shifted hard into the next gear with the check engine warning light illuminated. The contact drove the vehicle to the dealer, and it was diagnosed with a faulty transmission clutch. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 85,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568224January 27, 2024
ENGINE
There was a Purge Valve Replacement and a Valve cover replacement recall on other Ford Focus Models. Ford Customer Service personnel and website stated not on my model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568099January 26, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, a message displayed reading "Transmission Overheating", after which the vehicle entered LIMP Mode and was unable to accelerate above 5 MPH. The contact was able to pull to the shoulder of the roadway and turn off the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular failure. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the dual clutch transmission. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 19N08, but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565798January 16, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle transmission was not shifting properly. The contact stated that the vehicle was smoking and the contact pulled over into a parking lot. The vehicle was able to restart, however, the engine was revving high and the vehicle was turned back off. The check engine warning light was illuminated. The contact stated that when starting from a complete stop, the vehicle hesitated to accelerate. Additionally, the contact stated that the vehicle had trouble coming to a complete stop. The vehicle was towed to a local dealer. The dealer diagnosed that the clutch needed to be replaced due to a faulty seal. The manufacturer was made aware of the failure. The contact stated that the clutch had previously been replaced for the same issue. The failure mileage was approximately 145,432.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564715January 10, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I was driving my 2014 Ford Focus electric car sometime in 2023 and the system told me to immediately pull over for no reason. I was able to pull it over but it would not start again after turning it off. I let it sit and came back the next day since I needed to go somewhere and it started. The car then had issues starting and I tried to diagnose with the dealership and we ended up recharging the battery because it was low. It was a little more consistent but it died again but this time it would not turn over. I finally got the car to the dealership to diagnose and it took them over a month to do so. It seems the High voltage wire harness was bad and needed to be replaced. It seems that this should be a recall because it is a major component and even a safety issue since the car died while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564200January 8, 2024
ENGINE
The contact owns a 2014 Ford Focus. The contact stated that while the vehicle was parked, the contact received a call from a family member who was driving by the contact's residence. The family member informed the contact that the vehicle was on fire. The local fire department was contacted and arrived and extinguished the fire. A fire report was filed. No injuries were sustained. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to report the failure to NHTSA. The failure mileage was approximately 201,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11564272January 8, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving 35 MPH and depressing the accelerator pedal, the vehicle shuddered and hesitated to respond. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission clutch shudder. The dealer determined that the transmission clutch needed to be replaced. The dealer informed the contact that the vehicle could not be repaired under Ford Campaign Number: 19N08, because the campaign had expired. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562079December 27, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving 5 MPH, the transmission was shifted from 1st to 2nd gear, and the vehicle jolted forward, then failed to accelerate immediately. Additionally, the transmission was slipping. The failure persisted while driving at 20 MPH when the transmission was shifted from 2nd to 3rd gear with the RPM fluctuating and the engine revving. The contact was able to drive to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the dealer had previously replaced the transmission and reprogrammed the TCM; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562170December 27, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while his daughter was driving at an undisclosed speed, the transmission hesitated. The vehicle was taken to the dealer where it was diagnosed with a failed transmission clutch. The contact was informed that the transmission clutch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561954December 26, 2023
POWER TRAIN
While driving on the freeway to go drop my daughter at school, the car started jerking and loosing speed, it wasn't responding or picking up speed when pressing on the gas pedal, it started slowing down and almost got hit from behind. Then a warning came on the dash showing check engine and "transmission overheating," at that moment I pulled over to the side of the freeway and parked the car. I was able to make it to my daughter's school, but after getting to my daughters school, the car would not go into drive or reverse, so I turned it off to cool it down. I tried to turn it back on and it failed to come back on, and so I had to get it towed from my daughter's school to my residence. The transmission was compromised and is now faulty because it failed to go into drive or reverse. I'm not sure why it's not starting. My safety and that of others was put at risk when the car jerked and started slowing down suddenly on the freeway and almost caused an accident. Not inspected and no diagnostic carried out yet. I'm in the process of having it towed to a ford dealership because there's a customer notice from Ford for extended warranty for the transmission control module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561658December 23, 2023
POWER TRAIN
Car was in idle and decellerated. The check engine light came on. The dual clutch assembly and fork have already been replaced once due to same issues. Now they are saying it is the same thing and they want to charge us!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561520December 22, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving at approximately 5 MPH, the vehicle lunged into gear and shuddered before moving forward. The contact stated that the failure occurred whenever the accelerator pedal was depressed while driving forward. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the transmission needed to be rebuilt. The independent mechanic advised the contact that the transmission failure was covered under Customer Satisfaction Program Number: 19N08 - Automatic Transmission Clutch Shudder (Power Train). The contact called the dealer and was advised that the vehicle was out of warranty for Customer Satisfaction Program: 19N08. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561552December 22, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while driving at approximately 35 MPH, the transmission fault warning light illuminated. The contact stated that the vehicle began jerking and lost motive power. The vehicle was restarted; however, the vehicle would only operate in reverse. The vehicle was towed to a dealer where it was diagnosed and determined that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560902December 19, 2023
POWER TRAIN
The contact's mother-in-law owns a 2014 Ford Focus. The contact stated that while shifting into 1st gear and 2nd gear, the vehicle shuddered. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the actuator fork and clutch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560703December 18, 2023
POWER TRAIN, ENGINE
The contact owns a 2014 Ford Focus. The contact stated while driving 40-45 MPH, the check engine warning light was illuminated, and the vehicle decelerated to 15-20 MPH. The contact merged to the right lane and continued driving at a slow speed. Additionally, the contact stated that the vehicle failed to start while in a parking lot. The contact waited 30 minutes and was able to restart the vehicle. The check engine warning light was illuminated. The contact then shifted into reverse(R), but the vehicle failed to respond. The contact stated that she turned off and restarted the vehicle, and the vehicle responded as needed. The contact received notification of Ford Service Campaign Number: 14M02, and the vehicle was taken to the dealer for repair. The dealer diagnosed the vehicle with transmission clutch shudder. The vehicle was not repaired. The vehicle was taken to a transmission specialist, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 121,000. The contact stated that the transmission got worse over time with no assistance from the manufacturer for repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559899December 13, 2023
UNKNOWN OR OTHER
We had a nail that needed to be removed from a tire. Tire Discounters said that the lug nuts have swollen and they cannot tighten the lug nuts without us replacing them. They cannot tighten the lug nuts due to the nuts swelling and not fitting into the lug wrenches anymore. How can Ford sell a product that is inherently unsafe?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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