Ford Focus Complaints (2014)

2,661 consumer complaints on file.

#10747535August 10, 2015
POWER TRAIN
THE WIFE COMPLAINED ABOUT THE TRANSMISSION MAKING NOISES PERIODICALLY BUT I NEVER DID HEAR OR FEEL ANY ISSUES WHEN TEST DRIVING IT. I FIRST NOTICED THE ISSUE MYSELF ON 7/2/15 WHEN I WAS DRIVING. IT AT THE BEACH ON VACATION. I SPOKE WITH THE DEALERSHIP ON 7/6/15 ABOUT THE ISSUE AND A RECALL I RECEIVED ON THE FUEL PUMP AND WAS TOLD THEY WOULD CONTACT ME WHEN THE FUEL PUMP CAME IN AND TO MONITOR THE TRANSMISSION UNTIL THEN. RETURNING HOME FROM A TRIP THE WEEK OF 7/28-8/2/15 THE TRANSMISSION STARTED TO VIOLENTLY SHUDDER WHEN LEAVING FROM TRAFFIC LIGHTS TO THE POINT THERE WAS CONCERN IF WE WOULD GET THROUGH THE INTERSECTION WITHOUT GETTING HIT OR STRUCK FROM BEHIND. WE CONTACTED THE SERVICE DEPT ON 8/3/15 AND AN APPOINTMENT WASN'T AVAILABLE UNTIL THE MORNING OF 8/6/15. WE DID NOT DRIVE IT UNTIL WE TOOK IT TO THE APPOINTMENT DUE TO SAFETY CONCERNS AND IT IS NOW 8/10/15 AND WE ARE STILL WITHOUT A VEHICLE. THE DEALERSHIP STATED IT WAS HAVING PROBLEMS BUT FORD WOULDN'T FIX IT UNTIL IT FELL INTO A CERTAIN RPM CATEGORY OR TOTALLY FAILED . THEY SAID THEY WOULD RESET IT AND IF WE HAVE FURTHER ISSUES LET THEM KNOW. THE SERVICE TECH TOLD US THE TRANSMISSIONS IN THE FOCUS HAVE HAD ISSUES DUE TO USING A CONVERTED MANUAL TO AUTOMATIC TRANSMISSION AND THAT THE SYSTEM GETS "CONFUSED" WHEN TO SHIFT. WE ARE ALSO TOLD, THE SIX SPEED TRANSMISSION LEARNS THE OPERATOR AND IF SOMEONE ELSE DRIVES IT, IT GETS CONFUSED WHEN TO SHIFT OR WHAT TO DO AND CREATES FAILURE OF THE CLUTCH. THE ISSUES NOTED CREATE A VERY DANGEROUS SITUATION THAT COULD LEAD TO COLLISIONS AT INTERSECTION OR IF PULLING OUT INTO TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747707August 10, 2015
ENGINE, VEHICLE SPEED CONTROL
RANSMISSION CONTROL MODULE REPROGRAMMING FOR OVERT TCM FAILURE WARNING SHIFTLING PROBLEM. WENT TO DEALERSHIP APRIL 30 2015 AND WAITING ON THE PART IT HAS BEEN OVER THREE MONTHS WAITING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747131August 7, 2015
UNKNOWN OR OTHER
CAR JERKS AND HESITATES WHEN TAKING OFF, MAKING IT DANGEROUS TO CROSS TRAFFIC. SHAKES SO BAD THAT YOU CAN'T DRIVE IT WITHOUT FEARING AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746563August 5, 2015
FUEL/PROPULSION SYSTEM
MY DAUGHTER'S FORD FOCUS SHUDDERS AND HESITATES WHEN SWITCHING FROM 1ST TO 2ND GEAR. IT IS AN AUTOMATIC, BUT HAS SOME SORT OF INTERNAL CLUTCH OR SIMILAR DEVICE ACCORDING TO FORD. IT HAS BEEN DOING THIS FOR A FEW MONTHS AND WAS TAKEN INTO THE LOCAL FORD DEALERSHIP FOR REPAIR ON JUNE 10. THE DEALERSHIP SAID THEY HAD TO ORDER THE PART AND THAT IT WAS ON BACK ORDER. THEY ARE TELLING US ALMOST 2 MONTHS LATER THAT IT IS STILL ON BACK ORDER WITH NO PROJECTED SHIP DATE. IT IS A DANGEROUS SITUATION TO HAVE A CAR THAT HESITATES DURING ACCELERATION, AND I'M CONCERNED ABOUT THE SAFETY OF MY DAUGHTER AND GRANDDAUGHTER WHEN THEY ARE IN THIS VEHICLE. ATTEMPTS TO ESCALATE THIS TO FORD CUSTOMER SERVICE OVER THE PAST TWO WEEKS HAVE RESULTED IN NO NEW INFORMATION, NO PROJECTED RESOLUTION AND NO ONE AT FORD CORPORATE TAKING RESPONSIBILITY FOR WHAT I HAVE INDICATED IS A SAFETY ISSUE. PLEASE LET ME KNOW IF THERE ARE STEPS THAT NHTSA CAN TAKE TO ADDRESS THIS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746092August 4, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING AT 10 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE CONTACT STATED THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE RESULT WAS INCONCLUSIVE. THE CONTACT STATED THAT THE FUEL PUMP WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746231August 4, 2015
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
STOP SAFELY NOW ERROR MESSAGE APPEARS WHEN TRYING TO START THE CAR, OFTEN. THE ERROR DISABLES THE CAR. SOMETIMES THE CAR WILL WORK IMMEDIATELY AFTER RESTARTING AND SOMETIMES I JUST HAVE TO TRY AGAIN LATER IN THE DAY AFTER FINDING ALTERNATIVE MODES OF TRANSPORTATION FOR THE TIME BEING. MOST OFTEN OCCURS WHEN CONDITIONS OR DAMP LIKE EARLY MORNING OR FOLLOWING RAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745640August 2, 2015
TIRES, TIRES:SIDEWALL
TUESDAY JULY 29 2015 MY BOYFRIEND WAS DRIVING MY BRAND NEW 2014 FORD FOCUS SE IN WILTON MAINE DOING THE SPEED LIMIT OF 50MPH... WITH NO WARNING THE LEFT REAR CONTINENTAL TIRE BLEW OUT THE SIDEWALL WITH 2700 MILES IN IT. HE DID NOT HIT ANY OOTHOLE OR ANYTHING ELSE WHEN THIS HAPPENED. WE TAKE VERY GOOD CARE OF OUR VEHICLES AND THANK GOD HE KEPT CONTROL TO PULL OVER. FORD DENIED ME HELP . INSISTING HE RAN SUMTHING OVER EVEN AFTER AN APPEAL. WE FEEL VERY UNSAFE . AFTER PRICING NEW TIRES IT WILL TAKE ME SUM TIME TO REPLACE ALL 4 AND A RIM I FEEL FORD AND CONTINENTAL SHOULD BE FIXING THIS PROBLEM OR WILL THEY WAIT TILL WE GET KILLED FROM THESE HAZARDOUS TIRES? I JUST PURCHASED THIS CAR IN MARCH I GO 1 MILE TO WORK EACH DAY NOT FAR THANKFULLY. IM VERY DISAPPOINTED IN FORD MOTOR AND CONTINENTAL TIRE FOR PROVIDING UNSAFE AND IN MY OPINION DEFECTIVE TIRES.THIS BLIWOUT ALSO DAMAGED MY RIM WHICH WAS IN PERFECT CONDITION .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745650August 2, 2015
UNKNOWN OR OTHER
THE TRANSMISSION DO NOT SHIFT RIGHT,FELLS LIKE TRANSMISSION IS GOING OUT ON TAKE OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744874July 30, 2015
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED, JUMPED A CURB, AND CRASHED INTO A SIGN. THE AIR BAGS DID NOT DEPLOY AND THE SAFETY BELT FAILED TO LATCH WITHOUT WARNING. THE VEHICLE HAD TO BE TOWED TO A BODY SHOP. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V005000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO A DEALER, BUT IT WAS NOT DIAGNOSED DUE TO NOT BEING AUTHORIZED BY THE LEGAL DEPARTMENT TO REMEDY THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE CONTACT SUSTAINED TWO BLACK EYES AND CURRENTLY HAS AN UMBILICAL HERNIA. THE CONTACT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10744649July 29, 2015
VEHICLE SPEED CONTROL, POWER TRAIN
I BEGAN NOTICING ISSUES AROUND 8,500 MILES. MY CAR WOULD HESITATE WHEN I WOULD GO FROM AN IDLE INTO GEAR, SURGE FORWARD, STUTTER AS I WAS BRAKING OR GOING INTO SPEED, AND LASTLY REFUSE TO CHANGE GEARS AS I SPED UP MAKING ME THINK I WAS IN LOW GEAR. I NOW HAVE TO MAKE SURE ALL CARS ARE CLEAR BEFORE I MAKE TURNS BECAUSE MY CAR WILL LOSE POWER AS I MAKE TURNS, WHICH MAKES ME FEEL EXTREMELY UNSAFE. I DRIVE MY CAR BETWEEN ROCHESTER, NY AND BUFFALO, NY OFTEN AND THIS IS QUITE CONCERNING TO ME. I TOOK IT INTO THE FORD SERVICE DEPARTMENT SINCE I AM UNDER WARRANTY AND I WAS TOLD IT WAS THE CLUTCH ASSEMBLY PART THAT IS MALFUNCTIONING. THE PART IS ON NATIONAL BACKORDER, BUT SHOULD BE IN A COUPLE DAYS AND I SHOULD BE FINE TO DRIVE MY CAR AS IT IS NOW. WELL I LOOKED UP THE ISSUE AND THERE IS A CLASS ACTION LAWSUIT BECAUSE OF THIS TRANSMISSION DEFECT. I DON'T FEEL SAFE AT ALL KNOWING I AM DRIVING WITH A FAULTY TRANSMISSION, IF I GET IN AN ACCIDENT I AM AT FAULT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743941July 27, 2015
ELECTRICAL SYSTEM, POWER TRAIN
WHEN TRYING TO ACCELERATE IN THE CAR THE TRANSMISSION SHUDDERS AND CAUSES THE VEHICLE TO STALL. THE TRANSMISSION HAS ISSUES SHIFTING AND CAUSING THE VEHICLE TO JERK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743976July 27, 2015
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
THE VEHICLE DRIVES LIKE IT IS IN THE WRONG GEAR. IT SEEMS LIKE THE TRANSMISSION OR SOMETHING IS DRAGGING. IT DOES NOT GO SMOOTHLY TO ANOTHER GEAR. IT DRIVES HARD FOR A 2014 CAR. I DON'T KNOW WHAT THE PROBLEM IS..... UPDATED 09/30/15*BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743829July 27, 2015
VEHICLE SPEED CONTROL, ENGINE, UNKNOWN OR OTHER
WHILE DRIVEN I HAD TROUBLE WITH CAR JERKING WHEN TRYING TO DRIVE THEN ERROR MESSAGE TRANSMISSION AT FAULT AND HILL SIDE ASSIT NOT WORKING. IT WOULD GO FOR A LITTLE WHILE THEN DRIVING THE MESSAGE KEPT COMING ON. RMP WOULD JUMP REAL HIGH AND NOT MOVING THEN IT WOULD CATCH AND JERK AND CONTINUE GOING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735992July 23, 2015
STEERING
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE ATTEMPTING TO REVERSE AT A LOW SPEED, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE AND THE MESSAGE STEERING ASSIST FAILURE, SERVICE REQUIRED WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735064July 20, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE THE DRIVER ATTEMPTED TO RESUME ACCELERATION AFTER A COMPLETE STOP, THE VEHICLE VIBRATED AND ABRUPTLY ACCELERATED AND CRASHED INTO THE PRECEDING VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. THE DEALER REPLACED THE CLUTCH AND THE COMPUTER SYSTEM WAS RESET; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE CONTINUED TO VIBRATE AND ABRUPTLY RESUMED ACCELERATION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,600.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10734993July 19, 2015
UNKNOWN OR OTHER
MY CAR HAS A BIG ISSUE WITH THE GEAR SYSTEM. MY HUSBAND AN I BOUGHT THE CAR BRAND NEW. AFTER A COUPLE OF MONTHS, WE NOTICED THAT THE CAR WOULD DELAY SHIFTING INTO GEAR INTERMITTENTLY AT FIRST AND GRADUALLY BECAME WORSE. I MENTIONED IT TO THE MECHANIC AT THE DEALERSHIP AND WAS TOLD IT WAS A KNOWN PROBLEM AND IT WAS A SIMPLE "COMPUTER PROBLEM" THAT COULD BE FIXED QUICKLY. HE SCHEDULE AN APPOINTMENT FOR IT, REPROGRAM THE COMPUTER (OR SOMETHING LIKE THAT) BUT THE PROBLEM IS STILL THE SAME. THE CAR HAS A BIG PROBLEM CHANGING GEARS, THAT IS NOT SAFE AND THERE IS A LOT OF COMPLAINS ABOUT THAT ON THE INTERNET. I COMPLAINED WITH FORD AND THEIR FINAL ANSWER WAS: FURTHERMORE, I HAVE REVIEWED IF THERE ARE ANY WARRANTIES ON THE VEHICLE AND I AM NOT SEEING ANY. I HAVE ALSO CHECKED TO SEE IF THERE ARE ANY EXTENDED SERVICE PLAN ACTIVE ON THE VEHICLE AND THERE ARE NONE AT THIS TIME. IM NOT SHOWING ANY RECALLS OR CUSTOMER SATISFACTION PROGRAMS FOR THIS CONCERN W/ THE VEHICLE EITHER. REGRETTABLE, FORD WOULD NOT BE ABLE TO OFFER ANY ASSISTANCE TOWARD THE COST OF THIS REPAIR. I HAVE HOWEVER, DOCUMENTED THE CONCERNS YOU ARE EXPERIENCING. THIS INFORMATION WILL BE FORWARDED TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION FOR POSSIBLE FUTURE RECALL INFORMATION. I ENCOURAGE YOU TO KEEP YOUR RECEIPTS IN CASE A RECALL IS ISSUED AND YOU MAY BE ELIGIBLE FOR REIMBURSEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734450July 16, 2015
UNKNOWN OR OTHER
FOR TWO MONTHS I'VE BEEN HEARING A SCRAPING/GRINDING NOISE BELOW MY CAR FROM TIME TO TIME. BEFORE I HEARD THE NOISE ALTHOUGH, WHENEVER I DROVE MY CAR I WOULD FEEL THIS HESITATION IN THE CAR WHEN I WOULD ACCELERATE. TODAY I TOOK IT TO THE MECHANIC FROM THE DEALER BECAUSE I COULDN'T TAKE THE GRINDING NOISE ANY MORE AND THOUGHT THAT MAYBE SOMETHING BELOW MY CAR FELL OFF OR SOMETHING. THEY THEN TELL ME THAT IT IS MY TRANSMISSION AND THAT THE HESITATION FROM THE CAR IS ALSO BECAUSE OF THE TRANSMISSION. I WAS IN SHOCK! I ONLY HAVE 18 MONTHS WITH THIS CAR IT'S BRAND NEW AND I'M ALREADY HAVING TRANSMISSION PROBLEMS?! THIS IS RIDICULOUS. GOD FORBID I WAITED ANOTHER DAY OR WEEK WHAT WOULD HAVE HAPPENED TO MY CAR WHILE ON THE ROAD?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734119July 15, 2015
ENGINE
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE BEGAN TO SHAKE. THE CONTACT DISCOVERED THAT AN UNKNOWN COMPONENT IN THE ENGINE FAILED AND CAUSED THE AIR CONDITIONING UNIT TO FRACTURE. THE CONTACT ALSO STATED THAT THE SPEEDOMETER FAILED TO INDICATE THE ACCURATE SPEED LEVEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT UNKNOWN WIRES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734317July 15, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SUDDENLY DECELERATED WITHOUT WARNING. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCHES IN THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,200. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733821July 14, 2015
POWER TRAIN
I HAVE COMPLAINED TO FORD EVER SINCE WE PURCHASED OUR BRAND-NEW FORD FOCUS SE 2014 IN THAT THE TRANSMISSION DOES NOT SHIFT CORRECTLY. MORE THAN ONCE THE ENGINE RESPONDS BUT THE TRANSMISSION DOES NOTHING AT ALL! I TOOK MY CAR IN WITH THE ABOVE COMPLAINT WITH ONLY 250 MILES AND I WAS TOLD THAT I NEEDED MORE MILES ON THE CAR, 2500, SO THAT THEY COULD LOOK AT TWO DIFFERENT MODULES AND RESET THEM IF NEEDED. WELL THATS WHAT THEY DID. I RETURNED AT A DIFFERENT TIME WITH THE SAME COMPLAINT AND WAS TOLD I NEEDED YET MORE MILES ON THE CAR. I TOOK MY CAR IN FOR SERVICING WITH 6500 MILES BUT NOW FORD IS SAYING THEY NEED 10,000 MILES BEFORE THEY CAN DO ANYTHING AT ALL. WHEN I MENTIONED THEY EARLIER HAD RESET THE MODULES I WAS TOLD BY ANOTHER MEMBER OF THE SERVICE DEPARTMENT THAT WAS WRONG TO DO WHAT THEY DID BUT I NO LONGER BELIEVE WHAT THEY SAY ABOUT MY PROBLEM. THIS SAME PROBLEM CAN GET MY FAMILY AND I KILLED ESPECIALLY WHEN I PRESS THE GAS AND WANT THE TRANSMISSION TO DOWNSHIFT AND NOTHING HAPPENS! THE ENGINE RESPONDS WITH 6000-7500 RPMS BUT NOTHING MORE. IN ONE INSTANCE WE WERE ALMOST RUN OVER BY A 16 WHEEL TRACTOR TRAILER ON A HIGHWAY GOING ALMOST 70 MPH. I CAN NO LONGER TRUST THE CAR AND FORD IS NOT DOING ANYTHING AT ALL TO HELP OUR SITUATION AND I AM SURE SOMEONE IS GOING TO BE KILLED BEFORE ANYTHING IS DONE AND THEN IT WILL BE A DAY LATE. I NEED HELP NOT WE NEED MORE MILES ON THE VEHICLE. I AM HOPING THAT REPORTING MY SITUATION WILL HELP ME GET ACTION TO BE TAKEN AND THAT FORD IS HELD RESPONSIBLE FOR SUCH A POOR DESIGN ATTEMPTING TO USE A MANUAL TRANSMISSION AS AN AUTOMATIC TRANSMISSION. SO PLEASE HELP ME WITH THIS MOST SERIOUS PROBLEM AND SITUATION. ...UPDATED 09/28/15 *BF UPDATED 11/15/2017*CN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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