Ford Focus Complaints (2014)

2,661 consumer complaints on file.

#10824674February 6, 2016
POWER TRAIN
WHEN I BEGIN TO PULL OFF THE TRANSMISSION HESITATES TO GO INTO THE GEARS ALONG WITH JERKING AND CHUGGING NOISES, THIS HAPPENS WITH EVER STOP AND GO MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824618February 6, 2016
POWER TRAIN
THE POWERTRAIN TRANSMISSION DOES A HERKY JERKY JUMPING WHEN I ACCELERATE FROM A STOP TO START POSITION. IF I AM DRIVING AND HAVE TO SLOW DOWN AND RE-ACCELERATE IT HESITATES AND WILL NOT SPEED UP. IT HESITATES TO GO ON ACCELERATION AT OTHER TIMES. FORD HAS TOLD ME THIS IS NORMAL AND THIS IS NOT NORMAL. I AM WORRIED THAT I WILL GET INTO AN ACCIDENT WHILE DRIVING DUE TO THE ACCELERATION PROBLEMS, THE BOGGING DOWN WHILE DRIVING AND THE JUMPING. IT HAS SKIPPED A GEAR WHILE DRIVING AND MAKES GRINDING NOISES. FORD WILL DO NOTHING ABOUT THIS AND STATES THIS IS NORMAL FOR THIS TRANSMISSION. THIS HAS BEEN GOING ON SINCE I BOUGHT THE VEHICLE. THEY WON'T TAKE IT BACK OR CORRECT THE SITUATION. I HAVE TAKEN IT TO TWO DIFFERENT SHOPS TO HAVE IT CHECKED OUT AND BOTH SAID IT CHECKED OUT "FINE" BECAUSE THAT'S WHAT FORD TELLS THEM TO SAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824623February 6, 2016
POWER TRAIN, SUSPENSION
THE TRANSMISSION HESITATES WHEN STOPPED THEN TO ACCELERATE. IT HAS CAUSED ME TO ALMOST HAVE A FEW ACCIDENTS. THE FRONT SUSPENSION MAKES NOISES . FORD CAN'T SEEM TO FIX EITHER ISSUE. I KNOW A LOT OF OTHER FOCUS OWNERS ARE HAVING ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824636February 6, 2016
FUEL/PROPULSION SYSTEM, POWER TRAIN
MY CAR HAS BEEN A PROBLEM SINCE I PURCHASED IT NEW IN DECEMBER 2013. IT WOULD MAKE A LOUD GRINDING NOISE, SLIP WHEN SHIFTING OR WHEN DOWNSHIFTING TO COME TO A STOP, BOG DOWN WHEN TAKING OFF AND ALSO JERK WHEN SHIFTING AFTER TAKING OFF FROM A STOP. I'VE TAKEN IT TO THE FORD DEALERSHIP SEVERAL TIMES FOR THE ISSUES AND THEY FIXED THE CLUTCH ONCE BUT EVEN SINCE THEN IT STILL HAS ISSUES SHIFTING. ALSO SINCE THEN I'VE HAD TO REPLACE THE FUEL PUMP AS THERE WAS A RECALL ON IT FOR MY CAR WHICH THE DEALERSHIP WAS SURPRISED BY BECAUSE IT WAS THE FIRST OF THIS RECALL THEY HAD SEEN FOR THIS CAR. I'VE ALSO CALLED FORD HEADQUARTERS TWICE PERSONALLY TO SEE ABOUT A BUY BACK OR TRADE DEAL AND THEY SAID THEY COULD DO NOTHING FOR ME AT THIS TIME. THIS CAR IS A BRAND NEW, JUNK, SAFETY HAZARD AND NEEDS TAKEN OFF THE ROAD BUT FORD WILL DO NOTHING. I'M DISABLED SO IF IT CAUSES A CRASH I WILL DIE INSTANTLY AND THEN THEY WILL HAVE A BIG LAWSUIT ON THEIR HANDS FROM MY FAMILY. I'VE ALSO CONTACTED ATTORNEYS AND AM PART OF THE CLASS ACTION LAWSUIT FOR THIS CAR AS WELL AS SPEAKING TO A LEMON LAW ATTORNEY. ALL THEY WOULD HAVE TO DO IS STEP UP AND EXCEPT RESPONSIBILITY FOR THIS AND MAKE IT RIGHT BUT THEY WON'T DO ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824414February 5, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING APPROXIMATELY 5 MPH, THE TRANSMISSION EXHIBITED HESITATION IN A SEVERE JERKING MOTION. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD AND THE ENGINE WAS TURNED OFF. AFTER RESTARTING, THE TRANSMISSION FAILED TO SHIFT GEARS AND THE LOW TIRE PRESSURE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER ON TWO SEPARATE OCCASIONS WHERE THE POWER TRAIN CONTROL MODULE WAS RESET EACH TIME. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO TEST DROVE THE VEHICLE AND CONFIRMED THAT THE TRANSMISSION DID NOT FUNCTION PROPERLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,361. UPDATED 06/21/16*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED, IT NO LONGER HESITATES. HOWEVER, IT BECAME SLOW TO ACCELERATE FROM A SLOW SPEED OR STOPPED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824368February 4, 2016
POWER TRAIN
THE AUTOMATIC TRANSMISSION SHUDDERS AND STALLS CAUSING THE CAR TO ACCELERATE ERATICALLY THEREBY CREATING UNSAFE DRIVING CONDITIONS FOR THE DRIVER AND MOTORISTS AROUND THE DRIVER. FORD REFUSES TO ADMIT THAT THERE IS A PROBLEM AND CONTINUES TO SELL THESE UNSAFE CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823894February 3, 2016
ENGINE, POWER TRAIN
CAR HESITATES AND SHUTTERS WHEN DRIVEN. THIS IS WORSE AT LOWER SPEEDS OR WHEN TURNING. THIS HAPPENS BOTH ON THE HIGHWAY AND ON CITY STREETS. IT'S BEEN SERVICED 4 TIMES FOR THIS ISSUE, EACH TIME THE MODULE REQUIRES REPROGRAMMING, BUT THE PROBLEM PERSISTS. RECENTLY THE CHECK ENGINE SOON LIGHT HAD BEEN ON. WE'VE BEEN TO THE DEALER AND THEY REPAIRED IT, BUT THE ENGINE LIGHT HAS TURNED ON AGAIN ONLY 5 DAYS AFTER THE LAST REPAIR. I'VE CHECKED AND THE FOCUS HAS 5 DIFFERENT ACTIVE RECALLS, 2 OF THEM WITH REGARDS TO POWER TRAIN, BUT THIS CAR SEEMS TO BE EXCLUDED FROM THEM AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823953February 3, 2016
POWER TRAIN, VEHICLE SPEED CONTROL
I PREVIOUSLY HAD A 2012 FORD FOCUS, WHICH LEFT ME STRANDED IN THE MIDDLE OF A BRIDGE AFTER A RECALL PART BROKE. (FORD IN THE LETTER SENT ON THE RECALL STATED THEY COULD NOT FIX THE PART THAT BROKE UNTIL IT BROKE). SO I HAD TO WAIT UNTIL THAT DAY HAPPENED. THAT WAS THE SECOND STRIKE AGAINST THEM. I HAD ALREADY BEEN IN FOR DIAGNOSTIC CHECKS AND REPROGRAMMING SEVERAL TIMES OVER THE YEARS I OWNED THE CAR. THEN THEY HAD TO REPLACE THE CLUTCH AND TCM; KEPT MY CAR FOR 3-4 DAYS. SO AFTER ALL THAT WAS FIXED I TRADED AND GOT A 2014 FORD FOCUS HATCHBACK. ALL THAT STUFF WAS SUPPOSED TO BE BEHIND ME AND NO GLITCHES IN THIS YEAR. AFTER 15,000 MILES WAS PUT ON THE CAR THE CLUTCH STARTED ACTING UP AGAIN AND PROGRESSIVELY GOT WORSE. THE SHUTTERING AND STUTTERING BECOME SO BAD I THOUGHT MY CAR WAS GOING TO FALL APART. FROM A DEAD STOP TO A GO (20-30 MPH) IT HAD SUCH A HARD TIME SHIFTING GEARS THAT THE RPM'S WOULD JUST TAKE OFF. GRINDING NOISES UNDER THE CAR UPON ACCELERATION. WHEN IN CRUISE CONTROL IT WOULD JUST LOSE SPEED ON IT'S OWN, CRUISE SET FOR 60MPH AND RPM"S WOULD JUST DROP OUTTA NO WHERE LIKE THE CAR WAS ABOUT TO STALL. TOOK IT IN AND SURE ENOUGH NEW CLUTCH AND SEALS WERE ALREADY NEEDED (THIS CAR WAS PURCHASED IN APRIL 2015 AND THE CLUTCH WENT OUT IN JANUARY 2016). THEY KEPT THE CAR A WK (AT NO TIME WAS I OFFERED A RENTAL) HAD TO BORROW MY PARENTS VEHICLES TO GET AROUND; MY HUSBAND NEEDED HIS CAR. HAD THE CAR BACK A WK AND HAVE ALREADY TAKEN IT IN TO BE REPROGRAMMED B/C YET AGAIN WE ARE HAVING SHUTTERING AND STUTTERING ISSUES AS WELL AS PROBLEMS UPON ACCELERATION. WHEN I CHECK 2014 FOCUS RECALLS THERE ARE SOME MAJOR RECALLS. I WAS ISSUED A RECALL ON MY VIN# FOR THE TCM ALREADY. THEY HAVE INCREASED MY WARRANTY TO 100,000 B/C THEY KNOW I WILL BE BACK FOR MORE REPAIRS AND THE SERVICE GUY STATED REPLACING THE CLUTCH IS ONLY TEMPORARY, I WILL BE BACK FOR A NEW ONE AGAIN AND AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823727February 2, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING, THE TRUNK OPENED INDEPENDENTLY WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE RECURRED AND WAS TAKEN TO THE DEALER UP TO TEN TIMES BEFORE THE LATCH, SPRING, AND WIRING WAS REPLACED BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 34,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823408February 1, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE ATTEMPTING TO DRIVE, THE VEHICLE STARTED TO SHUTTER AND HESITATED AS IF IT WAS LOSING POWER. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THERE WAS AN INTERMITTENT TRANSMISSION CLUTCH SHUTTER. AS A RESULT, THE CLUTCH PLATES NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823510February 1, 2016
SERVICE BRAKES, VEHICLE SPEED CONTROL, SUSPENSION
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 35 MPH DOWN AN INCLINE, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE SHOOK AND TOOK A LONGER DISTANCE TO STOP. IN ADDITION, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE VIBRATED AND ACCELERATED IN EXCESS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,002.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823349January 31, 2016
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I HAVE ESCAPED BEING HIT MULTIPLE TIMES WITH MY CAR DOING THIS. I HAVE A FEAR I AM GOING TO BE REAR ENDED OR KILLED BECAUSE OF MY CAR. THE CAR STALLS ON THE ROAD THERE IS SOMETHING WRONG WITH THE TRANSMISSION OUR CAR HAS BEEN AT THE DEALERSHIP FOR OVER A MONTH, SECOND TIME ON THE TRANSMISSION JERKING AND STALLING ON THE ROAD WHEN YOU WOULD BE STOPED AT A RED LIGHT THEN IN MOTION IT JERKED WHEN YOU INCREASED YOUR SPEED, VERY UNSAFE TO DRIVE AND NO ONE IS DOING NOTHING ABOUT IT. FORD CAN NOT FIX THE PROBLEM. SHOULD BE A NATIONAL RECALL. . NOT JAPORDIZING MY FAMILY LIFE FOR A CAR THAT STALLS ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823009January 29, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED WHILE DRIVING AT 70 MPH, THE VEHICLE STARTED JERKING AND SHIFTING FROM THE TRANSMISSION. THE SPEEDOMETER DECREASED IN SPEED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823190January 29, 2016
UNKNOWN OR OTHER
THE CAR STALLS ON THE ROAD THERE IS SOMETHING WRONG WITH THE TRANSMISSION OUR CAR HAS BEEN AT THE DEALERSHIP FOR OVER A MONTH, SECOND TIME ON THE TRANSMISSION JERKING AND STALLING ON THE ROAD WHEN YOU WOULD BE STOPED AT A RED LIGHT THEN IN MOTION IT JERKED WHEN YOU INCREASED YOUR SPEED, VERY UNSAFE TO DRIVE AND NO ONE IS DOING NOTHING ABOUT IT. FORD CAN NOT FIX THE PROBLEM. SHOULD BE A NATIONAL RECALL. CONTACTING OUR LAWYERS AND THE MEDIA. NOT JAPORDIZING MY FAMILY LIFE FOR A CAR THAT STALLS ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822962January 28, 2016
POWER TRAIN
CAR SURGES AT TAKE OFF, LONG HESITATION WHILE ACCELERATING ON THE HIGHWAY AND CLUNKING NOISE AT STOP. THERE HAS BEEN A PCM UPDATE, TCM UPDATE AND TCM RESET WHICH DID NOT HELP. THEN THEY REPLACED THE CLUTCH IN THE R/R TRANSMISSION AND AFTER DRIVING 3000 MILES IT HAS STARTED ALL OVER AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821901January 23, 2016
POWER TRAIN
I HAVE HAD MY 2014 FORD FOCUS FOR ALMOST 2 YEARS NOW AND IT HAS BEEN GIVING ME NOTHING BUT PROBLEMS WITH THE TRANSMISSION/CLUTCHES. THE FIRST TIME I NOTICED IT WAS A LITTLE AFTER 5 MONTHS OF HAVING THE CAR I WAS DRIVING THE VEHICLE ON THE HIGHWAY AND OUT OF NOWHERE IT DIED ON ME SHUT OFF WHILE I WAS IN MOTION IN HEAVY TRAFFIC. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD AND TURN IT OFF AND WAS ABLE TO TURN IT ON AND TAKE IT TO THE DEALERSHIP. AT THE DEALERSHIP I WAS TOLD MY COMPUTER MALFUNCTIONED AND NEEDED TO BE UPDATED. AFTER DOING THIS MY CAR WAS FINE FOR ABOUT ANOTHER 2 MONTHS THEN IT STARTED TO SPUTTER, HESITATE WHILE TURNING AND IN MOTION AND ALSO NOT SHIFTING GEARS CORRECTLY. I TOOK IT AGAIN TO THE DEALERSHIP AND THIS TIME THEY TOLD ME MY CLUTCHES NEED TO BE REPLACED AND THIS HAPPENS ALL THE TIME WITH MY TYPE OF CAR. I WAS CONFUSED ABOUT THEM TELLING ME THIS BECAUSE THIS IS VERY DANGEROUS TO BE HAPPENING ALL THE TIME. I GO THE CAR BACK WORKED FINE FOR ANOTHER 3 MONTHS THEN THE SAME THING AGAIN WITH THE TRANSMISSION. TOOK IT IN AGAIN AND WAS TOLD AGAIN THAT I NEEDED THE NEW CLUTCHES IN MY CAR AND I SAID NEW CLUTCHES? WHY WAS I NOT GIVEN A RECALL ON MY OLD ONE OH BECAUSE WE ONLY CHANGE THEM OUT IF YOU COME IN AND COMPLAIN ABOUT THE OLD ONES WHAT?? REALLY!! SO GOT MY CAR BACK AND THIS TIME 2 MONTHS LATER TODAY 1/23/16 I WAS DRIVING THE VEHICLE AND WAS MID U-TURN AND MY CAR TURNED OFF IN THE MIDDLE OF MY U-TURN IN ON COMING TRAFFIC ALMOST KILLING ME!!! I HAVEN'T BEEN TO THE DELAERSHIP YET BUT AFTER NUMEROUS ATTEMPTS WITH FORD CORPORATE TO FIX THIS NOTHING IS HAPPENING THEY ARE NOT TAKING BLAME FOR ANYTHING AND REFUSING TO RECALL THESE CARS. READING ONLINE I'M HAPPY TO SEE THAT I AM NOT THE ONLY ONE THEY TELL THIS TOO AND IT REALLY MAKES ME UPSET, ANGRY AND FRUSTRATED. I'M SCARED TO DRIVE MY BRAND NEW CAR BECAUSE OF THIS PLEASE HELP ME AND EVERYONE ELSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821647January 22, 2016
STRUCTURE:BODY
WE BOUGHT OUR 2014 FORD FOCUS IN MARCH 2015.NEVER AGAIN! AMONG OTHER SMALL PROBLEMS THAT COST A FORTUNE TO REPAIR WE NOW WERE DRIVING WHEN OUR REAR PASSENGER DOOR FLEW OPENED. WE TOOK IT RIGHT THEN TO THE DEALER DICK'S MACKENZIE FORD IN HILLSBORO,OREGON AND THE PRICE TO FIX THE DOOR LATCH IS $560.WE ARE LOOKING AT OTHER OPTIONS FOR THE REPAIR AND THEN SELL THE CAR AS SOON AS POSSIBLE.. WE ARE APPAULED AT THE PRICE AND BECAUSE WE HAVE 40,000 MILESIT IS OUT OF WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821711January 22, 2016
STRUCTURE:BODY, SEATS, UNKNOWN OR OTHER
WHILE COMMUTING TO WORK ON THE HIGHWAY AND COMING TO A STOP DUE TO TRAFFIC THE VEHICLE WAS HIT FROM BEHIND AT APPX 50MPH. MY WIFE SAW THE IMMINENT IMPACT A SPLIT SECOND BEFORE IT HAPPENED & TRIED TO APPLY THE BRAKES AS HARD AS POSSIBLE SO AS NOT TO HIT THE CAR IN FRONT OF HER (APPX 20-25 FEET AWAY). NONETHELESS, THE IMPACT WAS TOO GREAT. IT TOTALLY DESTROYED THE REAR OF OUR CAR AND BLEW OUT THE BACK GLASS. IT ALSO PUSHED OUR CAR INTO THE CAR IN FRONT WHICH DAMAGED THE RIGHT FRONT, BENT THE HOOD IN THE FRONT MIDDLE SECTION, MADE THE UNDERCARRIAGE POP OUT, AND BROKE THE RADIATOR. THERE MAY HAVE BEEN ADDITIONAL FRONT END DAMAGE BUT THE HOOD WAS NOT OPENED AT THE TIME. WHAT'S WORSE, IN ALL OF THIS, THE VEHICLE'S AIR BAGS NEVER DEPLOYED! SO, MY WIFE HIT HER HEAD ON THE STEERING WHEEL TWICE. MOREOVER, THE SEAT BACK BROKE WHICH CREATED A POTENTIALLY PARALYZING AND/ OR DEADLY CONDITION DUE TO HER BODY'S MOMENTUM AS OPPOSED TO THE CAR'S MOMENTUM (I.E., SHE HAD NO BACK STABILITY)! LASTLY, HER KNEES WERE JAMMED INTO SOME PORTION OF THE DASH/ STEERING COLUMN. MY WIFE HAS SUSTAINED SOME INJURIES AND WE ARE CURRENTLY GETTING HER TREATED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10821221January 20, 2016
POWER TRAIN
HAVING SEVERAL ISSUES WITH THE TRANSMISSION IT IS SHUDDERING HESITATING JERKING SURGING. HAS BEEN TO THE SHOP APPROX. 8 TIMES NOW AND ONLY HAS 12500 MILES ON IT PROBLEM STARTED AT 5000. THE SHOP KEPT TELLING ME IT WAS NORMAL WELL IT GOT WORSE WAS ALMOST T-BONED IN AN INTERSECTION WHEN IT DECIDED TO HESITATE IN THE MIDDLE, TOOK BACK TO DEALER AGAIN THEY KEPT IT FOR 2 DAYS THEY WERE GETTING READY TO SEND IT BACK TO ME WHEN IT FINALLY ACTED UP ON THEM, THEY ALMOST WRECKED IT IN AN INTERSECTION AS WELL. THEY REPROGRAMMED IT SEVERAL TIMES, PUT A TCM IN IT WHICH MADE IT A LITTLE BETTER FOR AWHILE NOW ITS DOING IT AGAIN THE DEALER IS FINALLY GOING TO PUT CLUTCHES IN THE TRANSMISSION BUT WAS TOLD IT WILL BE A FEW MONTHS TO GET THE PART SINCE THEY JUST DID THE 16TH REDESIGN OF THE CLUTCHES. THE NHTSA NEEDS TO GET OFF THEIR BUTTS AND RECALL THE FOCUS BEFORE SOMEONE GETS KILLED ITS A MAJOR SAFETY ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821315January 20, 2016
POWER TRAIN
OUR FOCUS SHUDDERS/STUTTERS ON ACCELERATION. THREE TIMES TO THE DEALERSHIP FOR THE SAME ISSUE. WE WERE TOLD THAT PARTS COULD TAKE UP TO A YEAR BECAUSE OF BACK-ORDERS. IT'LL WORK OK FOR A FEW DAYS THEN IT'S BACK TO SHUDDERING. IT'S CURRENTLY WORSE THAN IT'S EVER BEEN. WE WERE ALSO TOLD THAT THE TRANSMISSION WOULD HAVE TO RE-LEARN OUR DRIVING HABITS! WE DIDN'T REALIZE THE FOCUSES WERE EQUIPPED WITH ARTIFICIAL INTELLIGENCE THAT IT NEEDS TO RE-LEARN INDIVIDUAL DRIVING HABITS. WE DON'T WANT TO KEEP GOING BACK TO THE DEALER FOR AN OBVIOUS DEFECT. "TWEAKING" THE TRANSMISSION DOES NOT FIX THE PROBLEM. PLEASE HELP US ALL THAT HAVE OBVIOUSLY SOLD VEHICLES WITH DEFECTIVE TRANSMISSIONS. THE NEXT QUESTION ON THIS FORM ASKS WHEN DID THIS OCCUR? FROM THE TIME WE PURCHASED IT BUT DIDN'T REALIZE WHAT WAS HAPPENING WITH THE FEELING OF A SHUDDER. THINKING IT WAS JUST THE SURFACE OF THE ROADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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