Ford Focus Complaints (2014)

2,661 consumer complaints on file.

#10860778April 21, 2016
POWER TRAIN
2014 FORD FOCUS. CONSUMER WRITES IN REGARDS TO AUTOMATIC TRANSMISSION SHUDDERS ON ACCELERATION AND CLUTCH HAS KICKED OUT OF GEAR INTO NEUTRAL. *SMD THE CONSUMER STATED THE TRANSMISSION HAS BEEN A PROBLEM SINCE THE FIRST DAY, THE VEHICLE WAS PURCHASED. THE TRANSMISSION WAS REPROGRAMMED A COUPLE OF TIMES, BUT TO NO AVAIL. THE DEALER THEN STATED THE CLUTCH WAS BAD. HOWEVER, THE PARTS WERE NOT AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860708April 21, 2016
POWER TRAIN
I HAVE A 2014 FORD FOCUS SE HATCHBACK. IT WAS BOUGHT BRAND NEW IN SEPTEMBER 2014. I WAS BACK AT THE DEALERSHIP ON SEPTEMBER 17, 2015 WITH 17,000 MILES BECAUSE OF THE SHUDDERING &, HESITATIONS COMING FROM THE TRANSMISSION WHILE DRIVING, STOPPING, AND ACCELERATING. MY CLUTCH WAS REPLACED ON OCTOBER 15, 2015. I WAS BACK TO THE DEALERSHIP ON JANUARY 8, 2016 AND AGAIN ON MARCH 10, 2016, FOR A "COMPUTER RESET". THE JERKING, SHUDDERING, GRINDING, AND STALLING HAVE YET TO CEASE AND IT'S BECOMING MORE OF A HAZARD & EXTREMELY STRESSFUL TO DRIVE THE CAR ON A DAILY BASIS. I HAVE TO DRIVE 100 MILES A DAY ROUND TRIP FOR WORK. THE SERVICEMAN AT MIKE REICHENBACH SAID IT WOULD NEVER BE MORE THAN 80% DUE TO THE TYPE OF CLUTCH IN THE TRANSMISSION IS FOR A STRAIGHT DRIVE VEHICLE. AS OF TODAY MY CAR IS JUST AS BAD AS EVER IF NOT WORSE, I HAVE BEEN FORTUNATE SO FAR AS NOT BE IN AN ACCIDENT, BUT LOOKING FOR IT TO HAPPEN ANYDAY WITH THE ISSUES IN THE TRANSMISSION. I FEAR FOR MY SAFETY EVERY TIME I HAVE TO STOP FOR ANY REASON BECAUSE OF THIS STALL, HESITATION AND SOMETIMES SLOW ON ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860533April 20, 2016
POWER TRAIN:CLUTCH ASSEMBLY
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE WOULD SHUDDER AND HESITATE. THE VEHICLE WOULD INDEPENDENTLY SLOW DOWN WHEN MAKING TURNS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AUTOMATIC CLUTCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE HAD BEEN TO THE DEALER FOR THE SAME REPAIR ON FOUR SEPARATE OCCASIONS AND EACH REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,322.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860140April 18, 2016
ENGINE
DESIGN FLAW IN "DOUBLE CLUTCH" AUTOMATIC TRANSMISSION THAT CAUSES "SHUDDER" AT LOW SPEEDS, SLIPPING ON HILLS, AND "JERKING" AT HIGHER SPEEDS. MOST APPARENT AT LOW SPEEDS, SUCH AS ACCELERATING AFTER A STOP LIGHT OR SIGN, OR ON A HILL. DEALER AND MANUFACTURER REFUSE TO FIX, BEYOND A SOFTWARE UPDATE TO THE TRANSMISSION MODULE. ONGOING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855460April 14, 2016
POWER TRAIN
MY 2014 FORD FOCUS IS EXPERIENCING SHUDDERING ISSUES WHEN SHIFTING BETWEEN FIRST AND SECOND TYPICALLY. I HAVE TAKEN ANY END TO GET THE RECALL DONE ON IT FOR THE REPROGRAMMING AND IT HELPED AT FIRST BUT NOW THE SHUTTERING HAS CONTINUED AFTER ABOUT 6 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855129April 12, 2016
POWER TRAIN
I JUST BOUGHT THIS CAR 1 MONTH AGO AND WHEN IT IS AT A STOP AND YOU HIT THE ACCELERATOR, IT SHUDDERS BETWEEN 1ST AND 2ND AND BETWEEN 2ND AND 3RD. IT IS GETTING WORSE THE LONGER THE PROBLEM GOES ON. I HAVE TAKEN IT TO PARKWAY FORD IN WINSTON SALEM, NC AND WAS TOLD IT WAS A COMMON PROBLEM AND THAT THE PART HAS BEEN ORDERED AND COULD TAKE 3+ MONTHS BEFORE IT WILL COME IN AND MY CAR CAN BE FIXED. IN THE MEANTIME, I AM DRIVING A CAR THAT ACTS LIKE IT'S GOING TO STALL OUT IN THE MIDDLE OF THE ROAD. HAVING TO WAIT POSSIBLY 3 MONTHS FOR THE WARRANTY REPAIRS TO BE COMPLETED IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854843April 11, 2016
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 65 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE ACCELERATED IN EXCESS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFTING GEAR AND THE LINKAGE IN THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED AND MULTIPLE WARNINGS WERE DISPLAYED ACROSS THE MESSAGE BOARD. IN ADDITION, THE CONTACT STATED THAT THE GEAR SHIFTER WAS SHIFTED IN PARK AND THE REVERSE POSITION AND FAILED TO SHIFT OUT OF THOSE POSITIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854938April 11, 2016
POWER TRAIN, SEAT BELTS
BOUGHT CAR BRAND NEW IN JUNE 2014. HAVE HAD TRANSMISSION REDONE. NOW HAVING SAME ISSUE AGAIN. FRONT SEAT BELTS REPLACED. NOW NEED REPLACED AGAIN. HAVE HAD DEALER REPAIR OUTSIDE DOOR SKIN ON FRONT PASSENGER DOOR DUE TO TRANSPORT DAMAGE. HAD TO TAKE CAR IN TO HAVE INTERIOR DOOR REPOSITIONED DUE TO POOR DEALER WORKAMANSHIP. I HAVE HAD THIS CAR IN FOR REPAIRS MORE THAN ANY VEHICLE I HAVE EVER OWNED. CAR CURRENTLY HAS ABOUT 33,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854958April 11, 2016
POWER TRAIN
I HAVE A 2014 FORD FOCUS SE HATCHBACK. IT WAS BOUGHT BRAND NEW IN AUGUST 2013 AND PAID IN FULL. I WAS BACK AT THE DEALERSHIP AT LESS THAN 15,000 MILES BECAUSE OF THE GRINDING, STALLING, HESITATIONS, AND JERKING COMING FROM THE TRANSMISSION WHILE DRIVING, STOPPING, AND ACCELERATION. MY CLUTCH HAS BEEN REPLACED TWICE AND I HAVE BEEN BACK TO THE DEALERSHIP COUNTLESS TIMES, FOR A "COMPUTER RESET". THE JERKING, SHUDDERING, GRINDING, AND STALLING HAVE YET TO CEASE AND IT'S BECOMING MORE OF A PAIN TO DRIVE THE CAR ON A DAILY BASIS. ALL OF THE SERVICEMEN SAY THE SAME THING: "IT WILL ADJUST TO YOUR DRIVING OR IT'S SUPPOSED TO FEEL THAT WAY". I AM CURRENTLY WAITING ON A NEW CLUTCH TO HAVE IT REPLACED ONE AGAIN. I FEEL AS IF I AM NOW STUCK WITH THIS VEHICLE WITH NO HOPE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854158April 7, 2016
POWER TRAIN
MY CAR HAS 33581 MILES AND ALREADY PUT SECOND SET OF TIRES ON IT. THE PROBLEM IS THAT THE TRANSMISSION IS NO GOOD. PROBLEM STARTED AT 3000 MILES WHEN THE CAR TOTALLY SHUT DOWN IN THE MIDDLE OF TRAFFIC ON THE INTERSTATE BETWEEN SYLVA,NC AND WAYNESVILLE ,NC . THE CAR WILL NOT TAKE A HILL WITHOUT SPINNING TIRES, IT EVEN DOES IT AT RED LIGHTS....HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853722April 6, 2016
POWER TRAIN
HAVE HAD THE VEHICLE FOR JUST OVER A YEAR. HAD PERFORMED WELL UNTIL ABOUT 20,000 MILES. I DO A LOT OF DRIVING FERRYING CHILDREN TO AND FROM SCHOOL, TO SPORTING EVENTS, GETTING MYSELF TO AND FROM WORK. THE VEHICLE BEGAN TO HESITATE AND IT SEEMED LIKE THERE WAS A TIMING ISSUE WITH THE SHIFTING MECHANISM. I OFTEN HAD TO MASH DOWN ON THE ACCELERATOR TO GET IT TO ADVANCE. IT IS VERY TRICKY IN TRAFFIC ESP. ON THE INTERSTATE. WE ARE OBLIGED TO USE I-10, THE BUSIEST HIGHWAY IN AMERICA, AND TO GO ACROSS THE I-10 MISSISSIPPI RIVER BRIDGE WHERE SUCH HESITATION AND LACK OF CONTROL OF SPEED COULD PROVOKE A FATAL ACCIDENT. TOOK IT TO THE DEALERSHIP, THE SERVICE MANAGER IMPLIED THAT I DIDN'T KNOW HOW TO DRIVE IT CORRECTLY GIVEN THAT IT IS NOT TRULY AN "AUTOMATIC" TRANSMISSION. MIND YOU IT IS NOT MARKETED AN ANYTHING BUT AN AUTOMATIC. THEY PERFORMED SOME KIND OF COMPUTER ADJUSTMENT. THE PROBLEM CONTINUES TO MANIFEST ITSELF HOWEVER ESPECIALLY AFTER THE CAR HAS WARMED UP. TOOK IT BACK IN AND THE SERVICE GUY WAS NOT VERY HELPFUL, STILL IMPLYING THAT I JUST NEEDED TO ADJUST MY METHOD OF DRIVING. AM NOW WAITING ON A NEW SET OF CLUTCHES THAT WILL "REPAIR" THE PROBLEM BUT NOT GET RID OF THE "SHUTTERING". I HAVE NOT BEEN GIVEN A LOANER CAR IN THE INTERIM AND CONTINUE TO SUBJECT MY CHILDREN TO THESE UNSAFE CONDITIONS. THERE IS OBVIOUSLY A DESIGN FLAW IN THIS TRANSMISSION AND FORD NEEDS TO OWN UP TO IT AND DO WHAT IS RIGHT FOR CUSTOMERS BEFORE THERE IS A MAJOR ACCIDENT AND FATALITIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853809April 6, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 60 MPH, THE VEHICLE VIBRATING VIOLENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED OR REBUILT. THE VEHICLE WAS REPAIRED WITH A REBUILT TRANSMISSION TWICE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853894April 6, 2016
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 65 MPH, THE TRANSMISSION JERKED EXCESSIVELY. THE CONTACT HAD TO SLOWLY REMOVE HIS FOOT FROM THE ACCELERATOR PEDAL TO STOP THE JERKING. IN ADDITION, THE HORN AND THE ALARM SYSTEM NO LONGER WORKED. THE AIR BAG WARNING LIGHT ILLUMINATED ON AND OFF WHILE THE CONTACT WAS DRIVING. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853459April 5, 2016
POWER TRAIN:CLUTCH ASSEMBLY
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE ATTEMPTING TO ACCELERATE TO HIGHWAY SPEEDS, THE VEHICLE HESITATED TO ACCELERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE TECHNICIAN INFORMED THAT THE CLUTCH NEEDED TO BE REPLACED AGAIN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853535April 5, 2016
POWER TRAIN
I HAVE BEEN DEALING WITH THIS ISSUE SINCE JUST MONTHS AFTER PURCHASING MY BRAND NEW FOCUS. AS I HAVE BEEN TOLD THAT WHILE THE VEHICLE IS AN AUTOMATIC TRANSMISSION, IT USES A CLUTCH IN THE TRANSMISSION LIKE A MANUAL, RESULTING IN AN ISSUE WITH SHIFTING. WHEN ACCELERATING, THE VEHICLE SHUTTERS AND HESITATES, CAUSING SEVERE ISSUES DURING STOP-AND-GO TRAFFIC OR IN CITY DRIVING. ADDITIONALLY, AFTER THE SHUTTLE, THE VEHICLE WILL DO ONE OF TWO THINGS. IT WILL EITHER JERK FORWARD OR DO NOTHING AT ALL AFTER LETTING OFF THE GAS PEDAL. BECAUSE YOU NEVER KNOW WHICH IT WILL BE, KEEPING AT LEAST 20 FEET (USUALLY MORE) AWAY FROM THE VEHICLE IN FRONT OF YOU IS NECESSARY TO AVOID AN ACCIDENT. ADDITIONALLY, THE VEHICLE EXPERIENCES THIS WHILE MERGING ON AN EXPRESS WAY. THE RPM GAUGE WILL SHOW A SIGNIFICANT INCREASE AS WELL AS THE SOUND, BUT THE VEHICLE WILL NOT REACT AS THE RPMS SHOW. IT WILL HESITATE AND THEN EITHER JERK FORWARD, OR NOTHING AT ALL. I HAVE TAKEN MY FOCUS TO MULTIPLE FORD SERVICE DEPARTMENTS AND EACH TIME, THE DEALERSHIP DOES NOT PROVIDE A PERMANENT SOLUTION. THEY WILL EXPLAIN THAT THEY FIXED IT, EITHER BY INSTALLING A NEW CLUTCH, OR GIVING IT A SYSTEM UPDATE, AND EACH TIME THE PROBLEM CONTINUES BACK. I HAVE TAKEN MY VEHICLE TO DEALERSHIPS WHO HAVE ACKNOWLEDGED THE PROBLEM AND HAVE NOT BEEN ABLE TO SOLVE IT FIVE SEPARATE TIMES. MOST RECENTLY, I HAVE NOTICE THE ISSUE BECOMING MORE SEVERE - ESPECIALLY AFTER DRIVING LONG DISTANCES. THIS IS ABSOLUTELY UNACCEPTABLE AND I AM EXTREMELY DISAPPOINTED IN FORD FOR NOT STEPPING UP AND TAKING OWNERSHIP OF THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853592April 5, 2016
ELECTRICAL SYSTEM, ENGINE, STEERING
MY VEHICLE HAS HAD NUMEROUS TRANSMISSION PROBLEMS, GOING INTO REVERSE WHILE DRIVING, SHUTTING OFF WHILE DRIVING, ETC. RECENTLY, THE POWER STEERING COMPLETELY WENT OUT AND REVERTED TO MANUAL STEERING. TODAY, WHILE DRIVING IT FOR A WHILE, I NOTICED A BURNING SMELL AND PULLED OVER. UNDER THE HOOD, THE FUSE BOX HAD CAUGHT FIRE, BUT WAS BLOWN OUT BY THE WIND WHEN I OPENED THE HOOD. 20,500 MILES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10853236April 4, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE ACCELERATING FROM A STOP AT LOW SPEEDS, THE VEHICLE HESITATED TO ACCELERATE AND SHUTTERED WITHOUT WARNING. IN ADDITION, THERE WAS AN ABNORMAL SOUND EMITTING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852735March 31, 2016
STEERING
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE GETTING THE VEHICLE SERVICED, THE TECHNICIAN INFORMED THAT THE STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V514000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,617.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852526March 30, 2016
POWER TRAIN
BOUGHT CAR FEBRUARY OF 2016 AT 28,000 MILES, CAR STARTED HESITATING, STUTTERING, VIBRATING AT ACCELERATION. OTHER TIMES, IT FEELS LIKE IT IS GOING TO JUST TAKE OFF ON ITS OWN. I TOOK THE CAR IN TO FORD AND WAS TOLD THAT IT WAS THE CLUTCH AND IT WOULD TAK 8-12 WEEKS FOR THE PART TO COME IN AND IN THE MEAN TIME I CAN DRIVE THE CAR WITHOUT WORRY. I DO WORRY BECAUSE MY SON JUST GOT HIS LICENSE AND I AM AFRAID THAT THE HESITATION WILL CAUSE AN ACCIDENT. I DID SOME RESEARCH AND NOTICED THAT THIS IS SOMETHING THAT A LOT OF FOCUS OWNERS ARE DEALING WITH. THIS IS VERY DANGEROUS AND THE VEHICLE SHOULD BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852298March 29, 2016
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V005000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 05/03/16*LJ THE CONSUMER STATED THE PROBLEM WAS RECTIFIED. UPDATED 05/05/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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